19
33
9. Trouble shooting Guide
SYMPTOM
POSSIBLE CAUSE
REMEDY
Dead. No led lit
Power not connected to STB
Check power lead and mains
adaptor is connected and
turned on
No Picture. Led lit Red
STB in standby.
Press Power button on STB or
Power button on remote
control.
No picture. Led is Green
Output lead not connected to
TV
Ensure Scart lead or HDMI
lead is connected to TV and
TV has that input selected.
No Signal message displayed
STB not tuned in
Follow instructions from page
9
TV Picture freezing and
breaking up
Poor aerial signal
Have aerial signal checked. If
indoor aerial it may need an
outdoor aerial.
No Remote Control functions
Batteries exhausted
Replaced batteries.
Object blocking I/R signal
Remove obstruction
Not receiving or showing a
certain channel.
Parental lock activated
Enter Setup menu and
check/reset locks
Lost Remote Control code
“4725"
No Audio in HDMI Mode
System crash
Unplug TV and STB. Re power
both.
STB not "seeing" Media
Memory
Memory not activated correctly
You MUST unplug the DC
input before connecting the
Media Memory. When starting
up the STB should see the
Media memory and display a
message.
Not playing certain types of
Media
Incompattible media
Only JPEG and MP3 are
guaranteed to play
Not Recording a TV
programme in Timer mode.
Timers incorrectly set
Only ONE timer may be set in
one time segment.
Should you experience difficulties operating this product please consult the guide below before
calling the Customer Help Line.
If you are still having difficulty please call the Technical help line. Ring
: 1 800 88 2390
(Normal
rates apply).
Opening hours Mon-Fri 8 am – 8pm. Sat 9 am – 4pm. Sun 10am – 4pm “Bank holidays as Sun”
Or try our website :-
www.ekey.co.uk
(24Hr) Emails should be responded to within 3 - 4 hours
should the consumer have difficulty getting through.
Summary of Contents for SaorView AVT8010
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