5. Troubleshooting & FAQ
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AirLive IP-200PHD-24/IP-200PHD-24B
User’s Manual
If you have cable or DSL service, you will most likely have a dynamically assigned
WAN IP Address. ‘Dynamic’ means that your router’s WAN IP address can change
from time to time depending on your ISP. A dynamic WAN IP Address identifies your
router on the public network and allows it to access the Internet. To find out what your
router’s WAN IP Address is, go to the
Status
screen on your router and locate the
WAN information for your router. As shown on the following page the WAN IP
Address will be listed. This will be the address that you will need to type in your web
browser to view your camera over the Internet. Be sure to uncheck the
Reset IP
address at next boot
button at the top of the screen after modifying the IP address.
Failure to do so will reset the IP address when you restart your computer.
Your WAN IP Address will be listed here.
Note:
Because a dynamic WAN IP can change from time to time depending on your
ISP, you may want to obtain a Static IP address from your ISP. A Static IP address is
a fixed IP address that will not change over time and will be more convenient for you
to use to access your camera from a remote location. If you could not get a Static IP
address from your ISP, the DIPS™ or DDNS is a solution alternatively. Please refer to
Appendix G for more information.
(3) Open/set Virtual Server Ports to enable remote image viewing
The firewall security features built into the router and most routers prevent users from
accessing the video from the device over the Internet. The router connects to the
Internet over a series of numbered ports. The ports normally used by the device are
blocked from access over the Internet. Therefore, these ports need to be made
