5. Troubleshooting & FAQ
AirLive IP-200PHD-24/IP-200PHD-24B
User’s Manual
68
• Maybe UPnP function of NAT router is not compatible
to the IP camera. Please contact your dealer to get the
approval routers list.
Some IP cameras are
working but others are
failed
• Maybe too many IP cameras have been installed on the
LAN, and then NAT router is out of resource to support
more cameras. You could turn off and on NAT router to
clear out of date information inside router.
Access this device
Cannot access the
login page and other
web pages of the
Network Camera from
Internet Explorer
• Maybe the IP Address of the Network Camera is
already being used by another device or computer. To
confirm this possible problem, disconnect the Network
Camera from the network first, and then run the PING
utility to check it out.
• Maybe due to the network cable. Try correcting your
network cable and configuration. Test the network
interface by connecting a local computer to the Network
Camera via a crossover cable.
• Make sure the Internet connection and setting is ok.
• Make sure enter the IP address of Internet Explorer is
correct. If the Network Camera has a dynamic address, it
may have changed since you last checked it.
• Network congestion may prevent the web page
appearing quickly. Wait for a while.
The IP address and Subnet Mask of the PC and Network
Camera must be in the same class of the private IP
address on the LAN.
• Make sure the http port used by the Network Camera,
default=80, is forward to the Network Camera’s private
IP address.
• The port number assigned in your Network Camera
might not be available via Internet. Check your ISP for
available port.
• The proxy server may prevent you from connecting
directly to the Network Camera, set up not to use the
proxy server.
• Confirm that Default Gateway address is correct.
• The router needs Port Forwarding feature. Refer to
your router's manual for details.
