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can get connected to Internet with your
computer directly attached to the device
provided by your Internet service provider.
d. Check PPPoE / L2TP / PPTP user ID and
password again.
e. Call your Internet service provide and check if
there’s something wrong with their service.
f. If you just can’t connect to one or more
website, but you can still use other internet
services, please check URL/Keyword filter.
g. Try to reset the router and try again later.
h. Reset the device provided by your Internet
service provider too.
i. Try to use IP address instead of hostname. If
you can use IP address to communicate with a
remote server, but can’t use hostname, please
check DNS setting.
I can’t locate my router
by my wireless client
a. ‘Broadcast ESSID’ set to off?
b. All two antennas are properly secured.
c. Are you too far from your router? Try to get
closer.
d. Please remember that you have to input ESSID
on your wireless client manually, if ESSID
broadcast is disabled.
File download is very
slow or breaks
frequently
a. Are you using QoS function? Try to disable it
and try again.
b. Internet is slow sometimes, being patient.
c. Try to reset the router and see if it’s better after
that.
d. Try to know what computers do on your local
network. If someone’s transferring big files,
other people will think Internet is really slow.
e. If this never happens before, call you Internet
service provider to know if there is something
wrong with their network.
