Troubleshooting
13 Tips for operators and service technicians
Any repairs above and beyond routine maintenance may only be done by suitably qualified per-
sonnel or by one of our service technicians.
13.1
Poor X-ray image
Error
Possible cause
Remedy
No image transmission,
despite X-ray image having
been triggered
X-ray dose too low
❯
Correct the exposure values
(see "14 Recommended
exposure times").
Artifacts in image
Sensor damaged
❯
Replace the sensor.
X-ray image too dark or too
bright
Incorrect exposure time set
❯
Correct the exposure time
(see "14 Recommended
exposure times").
13.2 Software error
Error
Possible cause
Remedy
The operating system does
not recognize the unit
Another USB device blocks the
USB port
❯
Remove the blocking USB
device.
Error code E-0012
The device driver has not been
installed correctly
❯
Re-install the device driver
(see installation and configura-
tion manual).
Error code E-0077
Software installation corrupt
❯
Inform your Service Techni-
cian.
Error code E-1001
The unit is not connected
❯
Connect the unit to the USB
port.
Incorrect sensor size selected in
software
❯
Select the correct sensor size.
Unit is defective
❯
Inform your Service Techni-
cian.
Error code E-1002
Multiple sensors are connected
to the computer at the same
time
❯
Disconnect the sensors not
required. Only a single sensor
may be connected to the
computer at any one time.
Error code E-1008
Sensor connected with over-
long or incorrect USB extension
❯
Only use the USB extension
(1 m) included in the scope of
delivery.
The computer USB port is
unsuitable for the data rate
❯
Connect the sensor to a dif-
ferent USB port.
Error code E-0012
The device driver has not been
installed correctly
❯
Re-install the device driver
(see installation and configura-
tion manual).
Troubleshooting
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2121100020L29 2101V007
EN-
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