AIC Rack Venus, User Manual

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Chapter 8. Trouble Shooting Rack Venus User Manual
Below lists the problems that might arise as you use your Rack Venus. Possible solutions are
listed for each problem. If the solutions listed here do not fix the problem.
Problem Possible solution
Node does not power on when you press the
front panel power button.
Keep notes on the following situations in case
you need to call for service:
• Is the power LED illuminated on the front of
the system? (Ensure that the power cord is
connected to the system and to a grounded
power receptacle.)
• Does the wall outlet have power? Test by
connecting another device.
• Does the monitor sync within 5 minutes after
power on? (The green LED on the monitor
stops flashing and remains illuminated.)
Node powers on, but the monitor does not.
• Is the Power button for the monitor turned
on?
• Is the monitor power cord connected to a
wall outlet?
• Does the wall outlet have power? Test by
connecting another device.
Node does not power off when the front panel
power button is pressed.
If the node still does not power off, disconnect
the power cable from the rear of the Rack.
The network status indicator does not light up.
Check the cabling and network equipment to
make sure that all cables are correctly seated.
Reinstall the network drivers.
An external device connected to a USB
connector does not work.
Reduce the number of external devices
connected to a USB hub. Refer to the
documentation that comes with the device.
Keyboard or mouse does not respond to
action.
• Verify that the mouse and keyboard cables
are connected to the on-board USB 2.0
connectors on the node.
• Verify that the node is powered on and that
the front power LED is illuminated.
No video is displayed on the monitor screen.
Check the following:
• Is the cable connected to the video
connector?
• Does the monitor work when connected to
another system?
• If you have another monitor, does it work
when connected to the original system?
• If, after POST and BIOS complete, you no
longer see video output on your monitor
and only see a flashing cursor, check the
configuration of the operating system to
determine if it is configured to redirect its
output exclusively over the serial line.
Newly installed memory is not detected.
• Make sure that the memory is properly
seated on the DIMM sockets and installed in
pairs.
• Move the memory to the other DIMM socket
to determine whether the socket is defective.
• Make sure that you are using 1 GB, or 2 GB
registered DDR2 modules with 3.05 cm max.
height