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AIC Rack Venus, User Manual

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Chapter 8. Trouble Shooting

Rack Venus User Manual

8�1 Troubleshooting Overview

Describe the problem. Provide the following information to AIC Technical Support 
understand the problem that you are encountering:

•  Wh

at are you trying to do when the problem occurs?

• 

Can the problem be reproduced? If so, how? Provide specific steps to reproduce the 

problem.

• 

How many users are affected by this problem?

• 

What is the business impact of this problem?

•  Is the

re a workaround for this problem?

Chapter 8� Trouble Shooting

Summary of Contents for Rack Venus

Page 1: ...UM_Rack Venus_v1_110619 Rack Venus Server Rack User s Manual...

Page 2: ...Me Node Server 14 2 4 1 Replacing the NVMe Node 14 2 5 Dual Node Server 15 2 5 1 Replacing the Dual Node Server 15 2 5 2 Replacing the Components in the Dual Node 16 2 6 Rack Management Control Module...

Page 3: ...4 4 5 2 Dashboard 55 4 5 3 Sensor 55 4 5 4 FRU information 56 4 5 5 Chassis Identify Control 56 4 5 6 Logs Reports 57 4 5 7 Settings 57 4 5 8 Power Control 59 4 5 9 Hard Disk Monitor 59 4 5 10 Mainten...

Page 4: ...er 7 Pavo Serverboard 94 7 2 Content List 95 7 3 Placement 96 7 4 Connector and Jumper 97 7 5 System LED Indicator 101 7 6 BIOS Configuration Settings 104 7 6 1 Navigation Keys 104 7 6 2 BIOS Setup 10...

Page 5: ...Copyright 2019 AIC Inc All Rights Reserved This document contains proprietary information about AIC products and is not to be disclosed or used except in accordance with applicable agreements...

Page 6: ...Document Release History Release Date Version Update Content November 2019 1 Release to public...

Page 7: ...t is essential that only the supplied power cord be used 2 Use only shielded cables to connect I O devices to this equipment 3 You are cautioned that changes or modifications not expressly approved by...

Page 8: ...n a stable surface when install A drop or fall could cause injury Please keep this equipment away from humidity Carefully mount the equipment into the rack in such manner that it won t be hazardous du...

Page 9: ...power cord or plug is damaged 2 Liquid has penetrated the equipment 3 The equipment has been exposed to moisture 4 The equipment does not work well or will not work according to its user manual 5 The...

Page 10: ...ffect that overloading of circuits might have on overcurrent protection and supply wiring The rack should have a safe electrical distribution system It must provide overcurrent protection for the unit...

Page 11: ...Chapter 5 RMC Configuration Settings This chapter outlines the key applications for the rack Chapter 6 Hardware Specifications This chapter gives information about the hardware in the rack Chapter 7 P...

Page 12: ...ng the server rack considerably seeks to accomodate the environment and create satisfactory user experience The server rack supports 2OU 30 JBOD which provides scalability and density of 15 15 3 5 or...

Page 13: ...02 in Shipping height 2455 mm 96 65 in Shipping width 930 mm 36 61 in Above top of rack 2230 mm 87 8 in Shipping weight Varies by configuration For the large rack cabinet it requires a large amount o...

Page 14: ...3 Chapter 1 Product Features SB101 LB User Manual 1 3 2 Moving the Rack Cabinet CAUTION Very important It requires at least 5 people to move the rack cabinet for safety puroose...

Page 15: ...work switches 1 OU reserved for RMC management module Other 36 OU Rack Units can be con gured for speci c requirements with Compu ng Node Storage Node JBOD Node Power Requirement Each power bank conta...

Page 16: ...SFP Support OCP Mezzanine NIC card Realtek RTL8211E for BMC dedicate management PCH Lewisburg Integrated 10GbE LAN Controller support 2 x 10GbE SFI by double stack SFP connector 6 x 3 5 SATA hot plug...

Page 17: ...ort OCP Mezzanine NIC card Realtek RTL8211E for BMC dedicate management PCH Lewisburg Integrated 10GbE LAN Controller support 2 x 10GbE SFI by double stack SFP connector 10 x NVMe SSD hot plug trays p...

Page 18: ...BMC dedicate management PCH Lewisburg Integrated 10GbE LAN Controller support 2 x 10GbE SFI by double stack SFP connector 2 x 2 5 7mm SATA SSD HDD hot plug trays per node 1 x 3 5 SATA HDD or 2 x 2 5 N...

Page 19: ...2 OU Rackmount 8 x 12Gb s mini SAS ports 15 15 3 5 or 2 5 SAS SATA hot pluggable HDDs BMC IPMI management SCSI Enclosure Service SES 2 POWER LED HDD fail LED System fail LED ID LED Firmware Managemen...

Page 20: ...o prepare before installation or removal a 3 mm hex wrench a cage nut tool a eveling wrench 5 hex wrench Philips screw driver Utility knife Level CAUTION Two or more people are required to engage in t...

Page 21: ...Step 1 Push the latch on the module Step 2 Hold the handlebar and pull the handlebar out gently to slide the module out of the socket 2 1 2 Installing the PDU Module Step 1 Slide the power supply unit...

Page 22: ...an Module Step 1 Remove the handle from the fan module Step 2 Pull the handle to remove the fan module from the enclosure 2 2 2 Installing the Fan Module Step 1 Align the fan module with the opening i...

Page 23: ...us User Manual 2 3 SATA Node Server 2 3 1 Replacing the SATA Node Server Step 1 Push the latches on the node and pull the handlebars on the node to remove Step 2 Replace the dual node with a new one a...

Page 24: ...nus User Manual 2 3 2 Replacing the Components in the SATA Node Step 1 Push the latch on the node upward Step 2 Pull the handle bar on the node to remove the node without removing the node cage Step 3...

Page 25: ...Venus User Manual 2 4 NVMe Node Server 2 4 1 Replacing the NVMe Node Step 1 Push the latches on the node and pull the handlebars on the node to remove Step 2 Replace the dual node with a new one and...

Page 26: ...erver Step 1 Make sure the system is turned off Step 2 Remove all the cables from front panel and make room for the dual node to be removed Step 3 Push the latches on the node and pull the handlebars...

Page 27: ...nus User Manual 2 5 2 Replacing the Components in the Dual Node Step 1 Push the latch on the node upward Step 2 Pull the handle bar on the node to remove the node without removing the node cage Step 3...

Page 28: ...le 2 6 1 Removing the RMC Module Step 1 Remove the thrumb screws holding the bracket kit into place Step 2 Pull the RMC module from the rack cabinet 2 6 2 Installing the RMC Module Step 1 Insert the R...

Page 29: ...frame with the fan module by disloging the screws x 4 Step 3 Remove the bracket from the fan module by dislodging the screws x 9 Step 4 Remove the backplane and LED board by dislodging the screws xx9...

Page 30: ...ive with an interposer which provide SATA to SAS coversion 3 1 2 Unsupported Feature A Enclosure logical identifier can be changed B Locating a drive via any HBA utility Users should send standard SES...

Page 31: ...l 3 3 Utility Setup on Host Step 1 Set up the host and RS232 connection Set up RS232 connection application into your host as shown in the example process below For example OS Microsoft Windows Server...

Page 32: ...iguration Settings Rack Venus User Manual Step 3 Enter a new name for the icon in the field below and click OK Step 4 Connect by selecting an option in the drop down menu circled in red below we selec...

Page 33: ...ck Venus User Manual Step 6 After step 5 you will enter hyper terminal screen Press Enter key and the cmd line will appear on the screen Step 5 Under Bits per second select 38400 Under Flow control se...

Page 34: ...m Configuration Settings Rack Venus User Manual 3 4 Updating Firmware and MFG through Console Port Step 1 Please type in fdl 0 0 in command line to update the firmware Step 2 Select the tool bar Trans...

Page 35: ...Configuration Settings Rack Venus User Manual Step 3 Select the Firmware file Set the Protocol type as Xmodem and then press the Send button Step 4 After completing the firmware update the screen wil...

Page 36: ...83 0 in the commond line to update the MFG Step 6 Go to the Transfer menu and then select Send file within 10 seconds Step 7 Select the MFG file and set the Protocol type as Xmodem and then press the...

Page 37: ...Manual 3 5 Configure the Command Line Interface Operation 3 5 1 How to enable disable T10 zoning The default T10 zoning configuration is off A Check the current zoning state cmd phyzone state Zoning...

Page 38: ...nother drive accessed only by the second port The configuration for the example is A PHY0 PHY3 for the first wide port B PHY4 PHY7 for the second wide port C PHY12 PHY35 for drive Step 1 Read the curr...

Page 39: ...28 Chapter 3 2U30 JBOD Subsystem Configuration Settings Rack Venus User Manual...

Page 40: ...iguration Settings Rack Venus User Manual 3 5 3 How to get all revisions in AIC SAS 12G Expander A Expander firmware revision cmd rev B Expander configuration revision cmd showmfg C MCU firmware revis...

Page 41: ...rature in Celsius t1 20 C t2 55 C warning 50 C alarm 55 C B Set temperature with new T1 18 C T2 52 C warning threshold 48 C and alarm threshold 54 C The new setting will take effect after reset cmd te...

Page 42: ...ress 0x500605B0000272BF B Set the enclosure address with 0x500605B0000272BF The new setting will take effect after reset cmd enclosure_addr 500605B0000272BF cmd reset cmd cmd cmd cmd cmd cmd cmd cmd c...

Page 43: ...drives Standby timer is in units of minutes Setting standby timer with 0 minute disables this feature A Get current standby timer cmd standby_timer Standby Timer 0 minutes B Set the standby timer wit...

Page 44: ...to save power consumption of SAS drives Otherwise AIC Expander Controller starts all attached SAS drives to provide drive access service to any active SAS initiator The same setting should be applied...

Page 45: ...34 Chapter 3 2U30 JBOD Subsystem Configuration Settings Rack Venus User Manual...

Page 46: ...r Expander number 421 12021704510010 or Expander number 421 12021704510010 Enclosure number 526 12071100500088 B Only set Expander serial number with 421 12021704510010 cmd serial_number 421 120217045...

Page 47: ...any active SAS initiator by checking all wide ports AIC Expander Controller powers off all attached SAS SATA drives to save power consumption Otherwise AIC Expander Controller powers on all attached...

Page 48: ...m Configuration Settings Rack Venus User Manual 3 5 10 How to configure EDFB The default EDFB configuration is off A Check the current configuration cmd edfb EDFB is OFF B Enable the edfb cmd edfb on...

Page 49: ...restoring on AC power loss Three supported options are keep off keep on and keep last state The default setting is keep off A Get the current power setting cmd power_setting Power setting keep off B...

Page 50: ...39 Chapter 3 2U30 JBOD Subsystem Configuration Settings Rack Venus User Manual...

Page 51: ...ges support 00h List of supported diagnostic pages 01h SES configuration 02h SES enclosure control enclosure status 07h SES element descriptor 0Ah SES additional element 0Eh SES download microcode con...

Page 52: ...CONTROL Reserved PRDFAIL DISABLE SWAP ELEMENT STATUS CODE 1 IDENT FAIL 2 TEMPERATURE 3 Reserved OT FAILURE OT WARNING UT FAILURE UT WARNING Field Value ELEMENT STATUS CODE OK Everything is Ok NON CRIT...

Page 53: ...E Please refer to section SES Element Control Functions for details REQUEST WARNING Please refer to section SES Element Control Functions for details B Enclosure Status Element Byte Bit 7 6 5 4 3 2 1...

Page 54: ...ST CONS CHECK Please refer to section SES Element Control Functions for details RQST IN CRIT ARRAY Please refer to section SES Element Control Functions for details RQST IN FAILED ARRAY Please refer t...

Page 55: ...rray Device Control Element RSVD DEVICE Set by the RQST RSVD DEVICE on Array Device Control Element HOT SPARE Set by the RQST HOT SPARE on Array Device Control Element CONS CHK Set by the RQST CONS CH...

Page 56: ...ior for blue LED is LED is on when the disk is not busy and off when the disk is executing a command When the RQST IDENT bit is set the blue LED overwrites its default behavior with a slow blink while...

Page 57: ...d in the bit4 byte3 of the Array Device Slot control element in the SES specification Set the bit to turn off a slot power and vice versa We use the software package sg3_utils on Linux for example and...

Page 58: ...e identity is enabled by both of BMC and inband SAS the LED is blinking too When the LED is off the identity is disabled by both of BMC and inband SAS The RQST IDENT for Enclosure is defined in the bi...

Page 59: ...LED is off the alarm is disabled by both of BMC and inband SAS The REQUEST FAILURE and REQUEST WARNING for Enclosure are defined in the bit1 byte3 and bit0 byte3 of the Enclosure control element in th...

Page 60: ...tion 3 2 4 2 Connect Host to BMC by RS232 1 Type in and the IPMI serial interface will appear Type command for login the interface sys pwd u admin admin You will receive the response OK You can use th...

Page 61: ...adecimal according to the left picture the IP is 16 12 0 192 16 10 8 168 16 5 8 88 16 6 11 107 It is 192 168 88 107 3 Set LAN eth0 information Set LAN static IP DHCP 30 00 01 01 04 01 02 Set LAN IP 30...

Page 62: ...P 30 00 02 08 04 00 00 Get LAN IP 30 00 02 08 03 00 00 Get submask 30 00 02 08 06 00 00 Get gateway 30 00 02 08 0C 00 00 5 Set LAN2 eth1 information Set LAN static IP DHCP 30 00 01 08 04 01 02 Set LAN...

Page 63: ...52 Chapter 4 JBOD 2U30 BMC Settings Rack Venus User Manual 4 3 Sensor and Fan Location Sensor Location PDB HDD BP HDD BP JBOD Front Side JBOD Reer Side...

Page 64: ...Venus User Manual 4 4 Login Open a web browser enter default IP and press Enter When the login window appears set the user name and password to Admin Click Log In to continue Type the default account...

Page 65: ...ls for FRU devices in the system Chassis Identify Control The Chassis Identify Control page controls id led on or off Logs Reports The Logs Reports page displays IPMI Event Log information Settings Th...

Page 66: ...ge displays the list of event logs occurred by the different sensors on this device Sensor Monitoring It lists all the critical sensors on the device 4 5 3 Sensor The Sensor Readings page displays all...

Page 67: ...ays the BMC FRU file information On selecting a particular FRU Device ID its corresponding FRU information will be displayed Available FRU Devices Chassis Information Board Information Product Informa...

Page 68: ...s 4 5 7 Settings The Settings page allows you to access various configuration settings Date Time This field is used to set the date and time on the BMC External User Services LDAP E Directory Settings...

Page 69: ...nfigured Alert policies and available slots LAN Destinations It shows all configured LAN destinations and available slots SNMP setting Services It shows current status and other basic information abou...

Page 70: ...Settings Rack Venus User Manual 4 5 8 Power Control The Power Control page allows you to view and control the power of your server 4 5 9 Hard Disk Monitor The Hard Disk Monitor page allows to remotely...

Page 71: ...This wizard takes you through the process of firmware upgradation Expander Firmware Update This wizard takes you through the process of expander firmware upgradation Preserve Configuration This page...

Page 72: ...in this firmware the only one thing you can do is update BMC firmware again in this mode RMC cannot get any JBOD information Default IP 192 168 11 11 Please clear browser cookies and re start browser...

Page 73: ...isplays device system information and assert logs Click Dashboard on the menu bar to view the overall information of the server Power Cycle This page navigates you to view the Power Control page Up Ti...

Page 74: ...irection session Network Settings The Network Settings Page is used to configure the network settings for the available LAN channels Network IP Settings Network Link Configuration This page is used to...

Page 75: ...e device Firmware Image Location Protocol to be used to transfer the firmware image into the BMC Firmware Information Describes the information of the active BMC image Firmware Update This wizard take...

Page 76: ...Settings Rack Venus User Manual 4 7 Firmware Update Step Step 1 Click Maintenance to enter to Firmware Update page Step 2 Choose the Firmware image and click Start firmware update button to upgrade t...

Page 77: ...User Manual Step 3 Wait for the firmware to update and re login web UI again after the update is complete The pop up box firmware reset is called close the current session and open a new session after...

Page 78: ...pter 5 RMC Configuration Settings 5 1 Utility Setup on Host As shown drawing as below Connect management switch to DHCP server Connect RMC serial port DB9 connector in RMC to your computer For example...

Page 79: ...MC Configuration Settings Rack Venus User Manual Sensor Location L_U2 L_U1R _U1 R_U2 PDB Expander_Temp L_Exp _Rear R_Exp _Rear L_Exp _Front R_Exp _Front U6 Conn Board Conn Board TOP VIEW 5 2 Sensor an...

Page 80: ...1 5 Fan 2 4 Fan 2 3 Fan 2 2 Fan 2 1 Fan 2 8 Fan 2 7 Fan 2 6 Fan 2 5 Fan 3 4 Fan 3 3 Fan 3 2 Fan 3 1 Fan 3 8 Fan 3 7 Fan 3 6 Fan 3 5 Fan 4 8 Fan 4 7 Fan 4 6 Fan 4 5 Fan 5 4 Fan 5 3 Fan 5 2 Fan 5 1 Fan...

Page 81: ...ontinue Type the default account and password Account ADMIN Password ADMIN Field Description Username Enter your username in this field Password Enter your password in this field Remember Username Che...

Page 82: ...related information FRU Information The FRU Information page displays the details for FRU devices in the system Node List Displays the Node device information Logs Reports Display the IPMI Event Log S...

Page 83: ...denied OEM All OEM commands are allowed Refresh Click the icon to reload the current page Sync Click the icon to synchronize with Latest Sensor and Event Log updates Message Click to view the warning...

Page 84: ...enu bar A sample screenshot of the Dashboard page is shown below 5 4 5 Sensor The Sensor Readings page displays all the sensor related information To open the Sensor Readings page click Sensor from th...

Page 85: ...tion page is given below Available FRU Devices FRU device ID Select the device ID from the drop down list FRU Device Name The device name of the selected FRU device Chassis Information Chassis Informa...

Page 86: ...t page shows Node information To open the Node List Information page click Node List from the menu bar Select a Node Device item from the Node List Information section to view the details of the selec...

Page 87: ...n will be displayed as shown below Node Information Node Location Health Power Chassis Identify Chassis Type Firmware Version Node Control The various options of Node Control are given below Field Des...

Page 88: ...for specifying the Default Gateway to be configured to the device MAC Address This field displays the MAC Address of the device This is a read only field Save Save to change node IP setting Temperatur...

Page 89: ...ilter options to view those specific events or you can also sort the list of entries by clicking on any of the column headers To open the Event Log page click Logs Reports Event Log from the menu bar...

Page 90: ...g Settings Advanced Log Settings in order to display any entries To open the Event Log page click Logs Reports Audit Log from the menu bar A sample screenshot of Audit Log page is shown below User log...

Page 91: ...used to configure the PAM ordering for user authentication in to the BMC Platform Event Filter Configures BMC to take selected actions on event messages that it receives or has internally generated S...

Page 92: ...ntrol of your server To open Rack Control click Rack Control from the menu bar A sample screenshot of Power Control is shown below The various options of Power Control are given below Field Descriptio...

Page 93: ...nfigure the Firmware Information settings Firmware Update This wizard takes you through the process of firmware upgradation Preserve Configuration This page allows the user to configure the preserve c...

Page 94: ...t from the web GUI click the admin on the top right corner of the screen A sample screenshot of admin option is shown below Click Sign Out to perform log out from the web GUI A Warning message will be...

Page 95: ...mation on hardware specifications 6 1 Rack Backplane 6 1 1 Placement Top View Bottom View Chapter 6 Hardware Specification PDB0 J6 PDB1 PDB2 PDB4 PDB3 PDB5 FAN1 FAN2 FAN3 FAN4 JID1 J7 J1 J2 J3 J4 J9 J...

Page 96: ...GND GND FAN_CN_TACH 2 4 6 8 12V_FAN 12V_FAN 12V_FAN FAN_CN_PWM1 3 5 7 12V_FAN 12V_FAN 12V_FAN FAN_CN_PWM 2 4 6 8 1 2 HWM_DP1 3 HWM_DN1 3 6 1 2 Connector and Jumper Connector Jumper Location Connector...

Page 97: ...he normal operation mode 0 1Hz Abnormal mode some interrupts are not serviced for over 2 seconds 0Hz Always dark indicates firmware is not running or dead Off LED 8 LED12 LAN Switch Status On Marvell...

Page 98: ...r Manual Bottom View LED1 LED6 FAN Status Green Rack backplane fan status successful Red Rack backplane fan status failure LED9 RACK BP Status Green Rack backplane status successful Red Rack backplane...

Page 99: ...BMC Reset BMC UART J2 COM PORT J2 SWPWR1 Power On Internal Pin Header JUART1 SWUID1 BMC ID locate COM Port J2 IPMI mode Default JCOM1 Pin 1 2 short JCOM2 Pin 1 2 short Debug mode JCOM1 Pin 2 3 short...

Page 100: ...een Power on Off Power off BMC Heart beat LED HB_LED1 On Off Green 10Hz ARM Running on Flash instruction fetch from flash 2Hz ARM Running on DRAM without interrupt enabled instruction fetch from DRAM...

Page 101: ...ardware Specification Rack Venus User Manual 6 3 RMC Backplane 6 3 1 Placement Top Bottom PORT5 PORT4 PORT2 PORT3 PORT1 PORT0 1 E I C P 2 E I C P BK0 BK1 J5 J4 UPLAN0 UPLAN1 PTULAN1 PTULAN0 BP5 BP4 BP...

Page 102: ...U Control Signal BK0 BK1 LAN For PSU PTULAN0 PTULAN1 Power Connector J4 J5 LAN For External UPLAN0 UPLAN1 LAN For Node PORT0 PORT5 RMC Mode PCIE1 PCIE2 Management Signal BP0 BP5 Power Connector J4 J5...

Page 103: ...92 Chapter 6 Hardware Specification Rack Venus User Manual 6 4 Power Distribution Unit 6 4 1 Placement Top View Rear View...

Page 104: ..._SHELF_L IN0K_L RESET I2C_SCL SGND SMB_ALERT_L PWOK_L I2C_SDA 12VSB GND 12VSB GND GND GND GND GND 12V_IN1 12V_IN1 12V_IN2 12V_IN2 GND 12V_2 GND 12V_2 5VSB 5VSB I2C_SDA I2C_SCL NC 5VSB 5VSB 5VSB GND GN...

Page 105: ...ack Venus User Manual Chapter 7 Pavo Serverboard This section describes the jumpers internal connectors and internal LED settings on the Pavo motherboard The motherboard layout and jumper settings are...

Page 106: ...9 12a 12b SATA DOM Power Connector J22 J42 33 SPI ROM Socket U25 13 Intruder Header J47 34 BMC IPMB Header J36 14a 14b Serial ATA Connector J33 J34 35 PECI Header J44 15 OCP Card Slot A J41 36 Speaker...

Page 107: ...board Rack Venus User Manual 7 3 Placement 1 2a 2b 3 4 5 6a 6b 7 8 B 10 C D 12a 13 14b 14a 12b E F G 15 16 17 18 19 20 21 22 23b 24 25 26 27 28 29 23a 31 32 33 34 35 H I 37 38 39 40 41 42 CPU0 CPU1 CP...

Page 108: ...A_5V AHSYNCO DACBO GND NC DACRO 1 2 15 16 P5V_AUX UID_LED 2 1 UART_TX GND UART_RX 3 1 1 2 GND VDD_SATA_DOM GND INTRUDER 1 2 GND P12V TACH PWM 4 1 MDI1_DATA_R_N MDI1_DATA_R_P MDI0_DATA_R_N MDI0_DATA_R_...

Page 109: ...SMB_PEHPCPU1_SCL SMB_PEHPCPU1_DAT GND 1 3 1 9 2 10 KEY GND USB2_P6 USB2_N6 VDD_USB_P56 GND GND USB2_P5 USB2_N5 VDD_USB_P56 I2C1SDA GND I2C1SCL NC 1 4 5V SPEAKER 2 1 2 10 9 1 FM_SGPIO1_I2C_A0 FM_SGPIO1...

Page 110: ...Clear CMOS B BMC Reset Jumper J23 J23 Setting Short BMC Reset Open Normal Default C Flash Security override Jumper J21 J21 Setting Short Flash Security override Open Normal Default D SATA DOM Power J...

Page 111: ...er Manual J XDP Port Setting CPU0 Bypass chain control J83 J83 Setting Pin 1 2 Force Bypass of CPU0 Pin 2 3 Normal Default K XDP Port Setting CPU1 Bypass chain control J84 J84 Setting Pin 1 2 Force By...

Page 112: ...d Disk Green Blinking Disk activity is detected Off No disk activity is detected LAN1_TRAFFIC Green Blinking LAN1 activity is detected Off LAN1 is not active LAN2_TRAFFIC Green Blinking LAN2 activity...

Page 113: ...ar PCH LAN LED5 Green LAN1 activity is detected Off LAN1 is not active LED7 Green LAN1 link is detected Off LAN1 is not linked LED6 Green LAN0 activity is detected Off LAN0 is not linked LED4 Green LA...

Page 114: ...UID is not active LED2 On BMC Rack LAN activity is detected Only for Rack Off BMC Rack LAN is not active Only for Rack LED3 On BMC Rack LAN activity is detected Only for Rack Off BMC Rack LAN is not a...

Page 115: ...on Select item Enter Select and enter sub screen Modify selected option F1 General help F2 Previous Value F3 Optimized defaults F4 Save Exit F5 F6 Change values F7 Discard Change and Exit F9 Load Opti...

Page 116: ...lays basic system information and date time Advanced Allows configuration of advanced system settings Security Sets passwords and security functions Power Sets the power management parameters Boot Set...

Page 117: ...Rack Venus User Manual Step 2 There will be a message Entering SETUP displayed on the diagnostics screen Step 3 Identify the BIOS version CAUTION For the official released version the last digit of th...

Page 118: ...107 Chapter 7 Pavo Serverboard Rack Venus User Manual Step 4 Load Optimal Default Setting Step 5 Save the setting and exit the BIOS setup utility...

Page 119: ...108 Chapter 7 Pavo Serverboard Rack Venus User Manual 7 6 2 3 Update To identify the latest BIOS version please check the BIOS setup...

Page 120: ...to update Flash in the DOS environment please use H2OFFT D utility To use this utility you must include the flash bat H2OFFT D exe and bin file in the same folder Please follow the instructions to upd...

Page 121: ...110 Chapter 7 Pavo Serverboard Rack Venus User Manual 7 6 3 Main Main Option Key Option Key Description System time Configures the current time System date Configures the current date...

Page 122: ...Disable PCIe ARI Enable Disable ARI Forward Enable Disable Spread Spectrum Enable Disable Redfish On Off Enable Disable 7 6 4 2 Video Configuration Video Configuration Display Mode Plug In First On B...

Page 123: ...Select 9 6Gb s 10 4Gb s Auto Use Per Link Setting Link L0p Enable Auto Enable Disable Link L1 Enable Auto Enable Disable Legacy VGA Socket Min 0 Max 3 Legacy VGA Stack Min 0 Max 6 Memory Configuration...

Page 124: ...PCIe ACPI Hot Plug Enable Disable Per Port MC BaseAddress Range Auto Below 4G MC Index Position 12 20 MC Num Group 1 8 32 64 PCI E Completion Timeout Global Disable No Yes Per Port PCI E Global Timeo...

Page 125: ...PM State Control Hardware P States Disable Native Mode Out of Band Mode Native Mode with No Legacy Support HardwarePM Interrupt Enable Disable EPP Enable Enable Disable EPP profile Performance Balance...

Page 126: ...lug Enable Disable Configure as eSATA Enable Disable Mechanical Presence Switch Enable Disable Spin Up Device Enable Disable SATA Device Type Hard Disk Drive Sata State Drive SATA Topology Unknown ISA...

Page 127: ...te 1200 2400 4800 9600 19200 38400 57600 115200 Data Bits 7 Bits 8 Bits Parity None Even Odd Stop Bits 1 Bits 2 Bits Flow Control None RTS CTS XON XOFF Information Wait Time 0 Second 2 Seconds 5 Secon...

Page 128: ...s User Manual 7 6 5 Security Security Option Key Security Current TPM Device Not Detected TPM 1 2 TPM 2 0 TrEE Protocol Version 1 0 1 1 TPM Availability Available Hidden TPM Operation No operation Dis...

Page 129: ...118 Chapter 7 Pavo Serverboard Rack Venus User Manual 7 6 6 Power Power Option Key Power Wake on PME Enable Disable...

Page 130: ...e Quiet Boot Enable Disable Network Stack Enable Disable PXE Boot to LAN Enable Disable PXE Boot capability Disable UEFI IPv4 UEFI IPv6 UEFI IPv4 UEFI IPv6 Legacy Add Boot Options First Last Auto ACPI...

Page 131: ...your changes without exiting the system Exit Discarding Changes Discard your changes when existing the system Load Optimal Defaults Load optimal default items Load Custom Defaults Resets the BIOS set...

Page 132: ...r is allowed to change the IP address Step 1 Open the browser then type in the default BMC IP address 192 168 22 108 Step 2 Use the default user name and password for first time BMC WEB GUI login Fiel...

Page 133: ...nd Reports page monitors and reports on the status of IPMI event and video Settings The Settings page allows you to configure various basic settings such as date time KMV Mouse Services and ect Remote...

Page 134: ...nds are allowed except for the configuration commands that can change the behavior of the out of hand interfaces Administrator All BMC commands are allowed No access Login access denied Notification C...

Page 135: ...us of adevice 7 7 2 4 Sensor The Sensor Readings page displays all the sensor related information 7 7 2 5 FRU Information The FRU Information page displays Basic Information Chassis Information Board...

Page 136: ...Venus User Manual 7 7 2 6 Logs and Report The System Inventory page displays IPMI Event Log and Video Log Click Logs and Reports from the menu bar 7 7 2 7 Settings The Settings page allows you to acc...

Page 137: ...to configure the mouse mode to relative absolute and other For Windows OS environment set mode to absolute For Linux OS environment set mode to relative For SLES 11 OS environment set mode to other m...

Page 138: ...127 Chapter 7 Pavo Serverboard Rack Venus User Manual Launch KVM...

Page 139: ...al Support understand the problem that you are encountering What are you trying to do when the problem occurs Can the problem be reproduced If so how Provide specific steps to reproduce the problem Ho...

Page 140: ...light up Check the cabling and network equipment to make sure that all cables are correctly seated Reinstall the network drivers An external device connected to a USB connector does not work Reduce th...

Page 141: ...f status indicator is red or amber please pay attention The node or device may be defective 8 3 Troubleshoot your Rack with BMC Use the BMC Dashboard for general information about your rack and then d...

Page 142: ...he following ipmitool commands to export SELs system event log and send back to AIC Technical Support for further checkup SEL export as text file ipmitool I lanplus H 172 16 20 xx U ADMIN P ADMIN sel...

Page 143: ...rical and Electronic Equipment WEEE Operations recommended for the end of life treatment There are several steps to process the products at the end of life so as to recover components materials or ene...

Page 144: ...pc com tw North California United States Address 48531 Warm Springs Boulvard Suite 404 Fremont CA 94539 United States Tel 1 510 573 6730 Fax 1 510 573 6729 Email sales aicipc com South California Unit...

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