AGFEO AS 181 plus, User Manual

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Introduction
CTI - computer telephony integration
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TK-Suite Contact
With this Telephone System we included the Software Pack TK-Suite, this contains the CTI
application TK-Suite Contact .With this it will be possible to dial telephone numbers direct
from your PC, see calls on your monitor and return calls direct from the missed call list.
The capability can be looked up via the online help by pressing F1 on your PC at any time.
TAPI
Contrary to TK-Phone, the TAPI (Telephony Applications Programming Interface) is not an
independent CTI application, but an interface between a TAPI-compatible Windows
application and the telephone system. If the program or applications supports this then it
will be possible to control the entire telephone system. The range of control is depending on
the application you are running. However, in most cases you will be able to set up outgoing
calls and display the arrival of incomming calls.
TAPI is an interface of the Microsoft
operating system at the application end of
Microsoft ’s telephone interface.
A Telephony Service Provider (TSP) from the
manufacturer of the ISDN hardware -in this
case AGFEO –is needed to link this to the
phone system. The TSP is a driver that must
be installed on your PC to run the TAPI
functions and to control the necessary
exchange of data between the PC and
telephone system.
Due to the constant increase of functions of these applications that support TAPI the TSP is
always updated. To ensure that the latest version is available to you we provide this TSP
totally free of charge on our Internet home page http://www.agfeo.de . The self-extracting
file contains all the information needed for the installation of this program. Should you have
no internet access, then please contact your Dealer.
Notes
CTI -computer telephony integration via TK-Phone or TAPI is only possible with analogue-
or AGFEO System Phones.
TAPI application
Part of the
Microsoft
operating system
AGFEO TSP
PC
AGFEO ISDN telecommunications system
e.g. database
e.g. phonebook
CD-rom
e.g. TAPI
telephony
program
TAPI
Microsoft telephony interface
TSPI
Telephony service provider for AGFEO telecommunications systems
ISDN card with CAPI driver
Internal ISDN bus
TAPI TAPI
CAPI
TAPI-compatible system software