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FAQ and Troubleshooting \ Häufig gestellte
Fragen und Problemlösung \ FAQ & Guide de
dépannage \ Domande poste di frequente e
Risoluzione dei problemi
Symptom
Cause
Solution
1
Eclean won't start charging
after returning to the
recharging dock,
or couldn't approach the
recharging dock.
1. The recharging dock is not
attached to the wall.
2. The recharging dock is placed
under a halogen lamp.
3. There's not enough space for
Eclean to return to the recharging
dock.
Check the indicator on Eclean.
If the charging indicator isn't
flashing white, please check
against the "causes". If Eclean
still cannot recharge, please
return the product for service.
2
The remote control is not
working.
1. Battery is not installed.
2. Battery is installed reversely.
3. Battery is discharged completely.
Install the battery properly or
replace it with a new one.
3
The side brush is curled
after cleaning.
Caused by the cleaning or packing
process.
Soak it in hot water.
4
Eclean keeps moving
backward.
The sensor is blocked by dust or
foreign objects.
Clean the sensor.
5
Eclean's side brushes are
trapped and stopped by
cables and phone lines.
There are cables or cords on the floor.
Please remove foreign objects
from the floor, such as phone
lines, cables, clothes and cords.
6
Eclean stopped on the
dark-colored carpet.
The light from the sensor couldn't
reflect, disabling the sensor from
receiving any signal.
Keep away from black or dark-
colored carpet.
7
Cannot clean certain large
objects.
The objects are larger than the dust
suction entrance.
Use other cleaning methods.
8 Error indicator lights up.
The wheels are jammed or Eclean has
been lifted up.
Remove the object that jammed
Eclean, or put Eclean back onto
the floor.
