12
TROUBLESHOOTING
Indicators of Operation
When the unit is on, the LED display will show either the fan setting and A·PURE, A·PURE x2, or Ion.
Troubleshooting — What To Look For First
1. I have plugged in the unit, pressed the ON button on the Aerus
®
Pure & Clean, and nothing happens. What’s wrong?
•
Make sure the power cord is inserted completely into the receptacle on the back of the unit
•
Make sure the electrical outlet is capable of providing power to the unit
2. The UV Lamp is not functioning / I’m getting a “Replace ActivePure
®
Cell” Message.
•
Check ActivePure Cell for proper installation
•
Replace the ActivePure Cell
3. What are the most typical application problems?
•
Symptom:
A belief that the proper equipment is placed in the environment and the equipment appears unsuccessful
•
Problem:
Lack of air movement, improper placement of the unit
•
Symptom:
Visual haze of smoke and/or particulate remain within the environment
•
Problem:
Lack of ionization and/or air movement
4. Air flow is restricted or reduced.
•
Is the unit properly placed away from objects that may obstruct air flow?
•
Are the Filter Assembly, Back Cover, and Top and Rear Grill clean?
•
Is the ActivePure Cell clean?
5. How can I tell if the ActivePure Cell is functioning?
•
The ActivePure Cell will produce a glow that is visible through the Top and Rear Grill under low light conditions
6. Unit does not operate.
•
Is the unit plugged in?
•
Are you sure the outlet is active?
•
Are the Filter Assembly and Back Cover installed properly?
If your unit fails to operate properly after performing troubleshooting contact your Independent
Distributor/Contractor or Aerus Customer Service at 800.572.0502 (U.S.) or 800.668.0763 (CANADA).
