Repair and Calibration
To ensure that your instrument meets factory specifications, we recommend that it be scheduled to be
shipped to our factory Service Center at one-year intervals for recalibration, or as required by other
standards or internal procedures.
For instrument repair and calibration:
You must contact our Service Center for a Customer Service Authorization Number (CSA#). This will
ensure that when your instrument arrives, it will be tracked and processed promptly. Please write the CSA#
on the outside of the shipping container. If the instrument is returned for calibration, we need to know if you
want a standard calibration, or a calibration traceable to N.I.S.T. (which includes calibration certificate plus
recorded calibration data).
Ship To:
Chauvin Arnoux
®
, Inc. d.b.a. AEMC
®
Instruments
15 Faraday Drive, Dover NH 03820 USA
Phone: (800) 945-2362 (Ext. 360) • (603) 749-6434 (Ext. 360)
Fax:
(603) 742-2346 or (603) 749-6309
E-mail: [email protected]
Or contact your authorized distributor.
Costs for repair, standard calibration, and calibration traceable to N.I.S.T. are available.
NOTE:
You must obtain a CSA# before returning any instrument.
Technical and Sales Assistance
If you are experiencing any technical problems, or require any assistance with the proper operation or
application of your instrument, please call, mail, fax or e-mail our technical support team:
Chauvin Arnoux
®
, Inc. d.b.a. AEMC
®
Instruments
200 Foxborough Boulevard, Foxborough MA 02035 USA
Phone: (800) 343-1391 • (508) 698-2115
Fax:
(508) 698-2118
E-mail: [email protected]
NOTE:
Do not ship instruments to our Foxborough, MA address.
Limited Warranty
The Model 6292 is warranted to the owner for a period of two years from the date of original purchase
against defects in manufacture. This limited warranty is given by AEMC
®
Instruments, not by the distributor
from whom it was purchased. This warranty is void if the unit has been tampered with, abused or if the
defect is related to service not performed by AEMC
®
Instruments.
Full warranty coverage and registration is available on our website:
www.aemc.com/warranty.html
Please print the online Warranty Coverage Information for your records.
What AEMC
®
Instruments will do:
If a malfunction occurs within the warranty period, you may return the instrument to us for repair, provided
we have your warranty registration information on file or a proof of purchase. AEMC
®
Instruments will, at its
option, repair or replace the faulty material.
Warranty Repairs
What you must do to return an Instrument for Warranty Repair: First, request a Customer Service
Authorization Number (CSA#) by phone or by fax from our Service Department (see address below),
then return the instrument along with the signed CSA Form. Please write the CSA# on the outside of the
shipping container. Return the instrument, postage or shipment pre-paid to:
Ship To:
Chauvin Arnoux
®
, Inc. d.b.a. AEMC
®
Instruments
15 Faraday Drive, Dover NH 03820 USA
Phone: (800) 945-2362 (Ext. 360) • (603) 749-6434 (Ext. 360)
Fax:
(603) 742-2346 or (603) 749-6309
E-mail: [email protected]
NOTE:
You must obtain a CSA# before returning any instrument.
