Advantech RSB-4221, User Manual

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67 RSB-4221 User Manual
Chapter 5
A
dvantech
Services
5.4.4 Exclusions from Warranty
The product is excluded from warranty if
 The product has been found to be defective after expiry of the warranty period.
 Warranty has been voided by removal or alternation of product or part identifica-
tion labels.
 The product has been misused, abused, or subjected to unauthorized disas-
sembly/modification; placed in an unsuitable physical or operating environment;
improperly maintained by the customer; or failure caused which ADVANTECH is
not responsible whether by accident or other cause. Such conditions will be
determined by ADVANTECH at its sole unfettered discretion.
 The product is damaged beyond repair due to a natural disaster such as a light-
ing strike, flood, earthquake, etc.
 Product updates/upgrades and tests upon the request of customers who are
without warranty.
5.5 Repair Process
5.5.1 Obtaining an RMA Number
All returns from customers must be authorized with an ADVANTECH RMA (Return
Merchandise Authorization) number. Any returns of defective units or parts without
valid RMA numbers will not be accepted; they will be returned to the customer at the
customer's cost without prior notice .
An RMA number is only an authorization for returning a product; it is not an approval
for repair or replacement. When requesting an RMA number, please access ADVAN-
TECH's RMA web site: http://erma.ADVANTECH.com.tw with an authorized user ID
and password.
You must fill out basic product and customer information and describe the problems
encountered in detail in "Problem Description". Vague entries such as "does not
work" and "failure" are not acceptable.
If you are uncertain about the cause of the problem, please contact ADVANTECH's
Application Engineers (AE). They may be able to find a solution that does not require
sending the product for repair.
The serial number of the whole set is required if only a key defective part is returned
for repair. Otherwise, the case will be regarded as out-of-warranty.
5.5.2 Returning the Product for Repair
It's possible customers can save time and meet end-user requirements by returning
defective products to an y authorized ADVANTECH repair facility without an extra
cross-region charge . It is required to contact the local repair center before offering
global repair service.
It is recommended to send cards without accessories (manuals, cables, etc.).
Remove any unnecessary components from the card, such as CPU, DRAM , and CF
Card . If you send all these parts back (because you believe they may be part of the
problem), please note clearly that they are included. Otherwise, ADVANTECH is not
responsible for any items not listed . Make sure the " Problem Description " is
enclosed.
European Customers that are located outside European Community are requested to
use UPS as the forwarding company .We strongly recommend adding a packing list
to all shipments.Please prepare a shipment invoice according to the following guide-
lines to decrease goods clearance time: