Product warranty
Advantech warrants to you, the original purchaser, that each of its
products will be free from defects in materials and workmanship
for one year from the date of purchase.
This warranty does not apply to any products which have been
repaired or altered by other than repair personnel authorized by
Advantech, or which have been subject to misuse, abuse, accident
or improper installation. Advantech assumes no liability as a
consequence of such events under the terms of this Warranty.
Because of Advantech’s high quality-control standards and
rigorous testing, most of our customers never need to use our
repair and replacement service. If an Advantech product ever does
prove defective, it will be repaired at no charge during the
warranty period. For out-of-warranty repairs, you will be billed
according to the cost of replacement materials, service time and
freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered
(e.g. type of PC, CPU speed, Advantech products used, other
hardware and software used etc.). Note anything abnormal and
list any on-screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your
manual, product and any other information readily available.
3. If your product is diagnosed as defective, obtain an RMA
(return material authorization) number from your dealer. This
allows us to process your return more quickly.
4. Carefully pack the defective product, a completely filled-out
Repair and Replacement Order Card and a photocopy of a
dated proof of purchase (such as your sales receipt) in a
shippable container. A product returned without dated proof of
purchase is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package
and ship it prepaid to your dealer.
