Advantech ADAM-4570W, User Manual, Page: 52 / 62

ADAM-4570W & 4571W User Manual 46
Chapter 4 Troubleshooting
Configuration Utility can not find ADAM-4570W/4571W
1. Check POWER LED. If it is off, you have to check the following:
• Make sure the EDG device’s power cable is plugged in, and the server
is receiving power.
• Check that the server’s network connector is plugged in properly.
• Make sure your computer is properly connected to the network.
• Make sure the input voltage is b10 and +30 V
2.
Check LINK LED. If it is off, check the following:
• Check if the network connection is OK.
• Make sure your network is 10 or 100 Mbps.
3.
Next, check to see if the ADAM-4570W/4571W and the host are
on the same local area network.
4. If the steps above are all complete, it should mean that ADAM-
4570W/4571W can be found.
Configuration utility can find ADAM-4570W/4571W, but cannot
access ADAM-4570W/4571W
For security reasons, and to simplify operations, you can give access
rights to specific PCs. Only these PCs can get data from ADAM-4570W/
4571W. Thus, this error message will be given if trying to access ADAM-
4570W/4571W with a PC without access rights. Check that your PC is on
the access rights list.
Cannot change the IP address or other server properties
The network administrator is the only authorized user that can modify the
ADAM-4570W/4571W’s configuration. Keep in mind, even when multi-
ple hosts share the same network, administrative access is still protected.
If you need to change any configuration settings, ask your network
administrator for assistance.