Advanced Energy web page, by contacting your AE Customer Advocate (CA), or by
emailing or telephoning technical support.
Obtaining an RMA Number Using Your My AE Portal
Account
To obtain an RMA number using your My AE Portal account, proceed as follows:
1. Make a note of the serial number (SN) and part number (PN) listed on the
product label.
2. Go to
3. Select
Return Material Authorization
.
4. Complete and submit the RMA form.
Obtaining an RMA Number Using the Online Form
To obtain an RMA number using the online form on the Advanced Energy web page,
proceed as follows:
1. Make a note of the serial number (SN) and part number (PN) listed on the
product label.
2. Go to
https://www.advancedenergy.com/forms/rma-request/
to display the RMA
Request Form.
3. Provide the required information. Required fields are marked with asterisks.
4. Click
Next step
to continue to the next page of the form.
5. Click
Submit
when you complete the form.
Obtaining an RMA Number From Your Advanced Energy
Customer Advocate (CA)
To obtain an RMA number from your CA, proceed as follows:
1. Make a note of the serial number (SN) and part number (PN) listed on the
product label.
2. Go to
https:/www.advancedenergy.com/contact-us/#locations
to contact your
regional Advanced Energy office.
3. Ask for a CA.
The CA helps you to complete the RMA request and provides you with an
RMA number.
Obtaining an RMA Number by Email
To obtain an RMA number by email, proceed as follows:
Advanced Energy
®
Impac
®
Series 600 Pyrometer
57010228-00C
Troubleshooting and Technical Support Organization
4‑4
