8
Troubleshooting
1.
Mitel phone does not appear in the Phones list in the UC client.
Verify the following:
DHCP server option 66 is present, enabled, and contains the IP address of the UC server
machine.
NetVanta TFTP service is running.
Select
Start > Control Panel > Administrative Tools > Services
.
Scroll down to
NetVanta TFTP Server
.
Ensure service is set to
Automatic
and is running.
Ensure Windows Firewall is not blocking the TFTP port.
Disable Windows Firewall.
Or
Create an exception for the
NetVanta TFTP Service
program:
For example,
C:\Program Files\ADTRAN\NetVanta UC
Server\Bin\TFTPService.exe
.
Ensure the Mitel phone family is enabled.
Run the
Server
Configuration Wizard
and ensure that the Mitel phone family
check box is selected.
If it is not selected, follow the procedure outlined in
Enabling Support for Mitel
SIP Phones on page 3
.
Ensure Mitel firmware and configuration files are present in the TFTP Server.
Navigate to .
\Program Files\ADTRAN\NetVanta UC Server\Data\TFTP
.
Ensure (at a minimum) that the following files are present:
mitel_generic.cfg
mitel.cfg
If they are not present, follow the procedure outlined in
Enabling Mitel SIP
Phone Provisioning
on page 2
.
