ADK-8100 Administrator guide
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·Retry
The number of seconds we wait before trying all the phones again.
·Wrap-up time
How many seconds after the completion of a call an Agent will have before
the Queue can ring them with a new call. The default is 30.
·Join Empty
This option controls whether callers can join a call queue that has no agents.
There are two options,
Yes: Callers can join a call queue without agents or only unavailable agents
No: Callers cannot join a queue when there are no agents in the queue.
The default option is No.
·Leave When Empty
This option controls whether callers already on hold are forced out of a queue
that has no agents. There are two options.
Yes: Callers are forced out of a queue when no agents are logged in.
No: Callers will remain in a queue with no agents.
.Caller Position Announcements
·Frequency
How often to announce queue position and estimated hold time.
Note
: “0 seconds” means disabling the announcement.
·Announce Position
Announce position of caller in the queue
·Announce Hold Time
Enabling this option causes ADK-8100 to announce the hold time to the caller
periodically based on the frequency timer. Either yes or no; hold time will not
be announced if <1 minute.
.Periodic Announcements
·Prompt
Summary of Contents for ADK-8100
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