ADK-8100 Administrator guide
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Define where the calls will be routed during Holidays.
·Holiday Mode
Select which defined Holiday to use.
None: Disable holiday for this route.
Gloal holiday: It is configured through general preferences.
Specific holiday: Use the holiday settings.
·Holiday Destination
Configure where to route the incoming calls during holidays.
3.7.2 Blacklist
Blacklist is used to block an incoming/outgoing call. If the number of
incoming/outgoing call is listed in the number blacklist, the caller will hear the
following prompt: “The number you have dialed is not in service. Please check
the number and try again”. The system will then disconnect the call.
Figure 3-7-2 Blacklist
We can add a number to blacklist
Figure 3-7-2a Blacklist Add
3.7.3 IVR
When there’s an inbound call aims at Auto Attendant, ADK-8100 will play an
IVR recording and route the caller to the requested destination (for example,
“Welcome to XX company,for sales press 1, for technical support press 2, for
operator press 0”, etc.). The system will transfer the call to corresponding
extension according to DTMF digits input by the user.
Summary of Contents for ADK-8100
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