ADIC Tape Array 5, User Manual

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Troubleshooting and Diagnostics
High Humidity
If the drive detects high humidity, a warning is displayed by the drive LEDs. Any commands which are
currently being executed are aborted, and any commands which access the tape are rejected with a CHECK
CONDITION. In addition, the tape is unthreaded to prevent tape and head damage. As soon as the drive
detects that the humidity is at an acceptable level, it will once again respond to commands which access the
tape.
To minimize the chance of condensation, please observe the following guidelines:
•
If you expose cartridges to temperatures outside the operating limits (5-40 ° C/40-113 ° F), stabilize them
before you use them. To do this, leave the cartridges in the operating temperature for a minimum of two
hours.
•
Avoid temperature problems by ensuring that the ventilator slots at the front of the drive and the grille
on the side of the chassis are not obstructed so that the drive has adequate ventilation.
•
Position the drive where the temperature is relatively stable, for example, away from open windows, fan
heaters, and doors.
•
Avoid leaving cartridges in severe temperature conditions, for example, in a car standing in bright
sunlight.
•
Avoid transferring data (reading from and writing to cartridges) when the temperature is changing by
more than 10
° C per hour.
When You Need Assistance
When Calling the ADIC Technical Assistance Center
Customer Support is provided free of charge to all ADIC customers during the ADIC Technical Assistqance
Center (ATAC) hours of operation, 6:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday. Limited
after hours emergency assistance is also available. Customers must provide serial numbers to qualify for this
support.
Warranty exchange service is available to all customers who have validated their warranty by returning the
warranty card shipped with their unit, in accordance with the terms of the warranty.
The following steps will help you take full advantage of your call to ADIC:
p
Make certain that you have reviewed the documentation to solve any problems. Most questions are
answered in your documentation.
p
Identify whether the software or hardware has worked properly at anytime before this call. Have you
changed anything recently?
p
Pinpoint the exact location of your problem, if possible. Note the steps you took which led to the
problem. Are you able to duplicate the same problem or is it a one-time occurrence?
p
Note any error messages displayed on your PC screen or file server. Write down the exact error
message.
p
If at all possible, call while at your computer with your ADIC system installed and turned on.
p
If running on a network, have all information available (i.e., type, version #, network hardware, etc.).