AddPac AP-IPNext SMT User Manual Download

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Example of Smart IVR Editor

The main screen is displayed after executing Smart IVR Editor

1) Creating a NewProject

shows the New Project window for the setting of each property. Click ‘OK’, then the scenario ID with the same
directory under the specified path is created and well as the basic Project within.

AddPac Technology

Summary of Contents for AP-IPNext SMT

Page 2: ...ial Settings 3 User s Registration 4 Setup for Supplementary Service IPNext 5 Setup for Supplementary Service External Servers 6 Appendix A IPNext HDD setup Fdisk format Raid B IPNext Initialize C IPN...

Page 3: ...w AddPac Technology 3 Front View 1 POWER LED 2 LAN 0 1 LED 3 FXO LED Parts of Rear Side 1 Power Switch 1 Power 2 FastEthernet Lan 3 USB 4 FXO 1 Rear Side 1 FastEthernet Wan 2 Console 3 FXO 0 1 POWER L...

Page 4: ...ail Call Parking Call Pickup Call Forwarding Auto Attendant Calling Number and Name Identification Call Transfer Blind Consult by Softkey Call Waiting Indication Call Swapping by Softkey Call Hold by...

Page 5: ...covery Function SSCP Softkey Map Download and Control SSCP Time and Date Setting IP PBX Signaling Protocols SIP Application Server Proxy Registrar and Location Server RFC3261 Multiple ITSP Trunk with...

Page 6: ...o Editor Upload Download Scenario by Smart IVR Scenario Editor Supports Multiple Concurrent Scenarios Support Recordable IVR Prompts Voice Mail Support Voice Mail with IVR Access from Remote Site via...

Page 7: ...IP PBX User Device Management Auto Discovery of IP Phones IP Video Phones Monitoring Status of Phones IP PBX Miscellaneous Function Auto Config Upgrade Personal Directory Smart Messenger Basic Routin...

Page 8: ...work Management Standard SNMP Agent MIB v2 Support Traffic Queuing Remote Management using Console Telnet Security Functions Standard Extended IP Access List Enable Disable for Specific Protocols Auto...

Page 9: ...nagements System Booting and Auto rebooting with Watchdog Feature System Managements with Data Logging IP Traffic Statistics with Accounting Debugging command Other Scalability Features DHCP Server Cl...

Page 10: ...One 1 Ethernet 10 100Mbps Fast Ethernet LAN1 Port One 1 Ethernet 10 100Mbps Fast Ethernet Console Port One 1 RS 232C Interface for CLI PSTN Interface FXO Port None Model A 2 Port FXO Voice Interface 2...

Page 11: ...Private Private AddPac Technology Proprietary Documentation IPNext 200 300 201 202 301 302 Function of Signaling Media Proxy RTP Proxy NAT router NAT router PSTN...

Page 12: ...essage Major Functions IP Next Registration all setups related to user IP Next all setups related to service IP Next status review IP Next message trace SMM Smart Multimedia Manager IPNext 101 Local A...

Page 13: ...g Functions for Calls being Processed filtering function Redundancy Active Active The structure allowing Two IP PBX s to provision service simultaneously Active Standby The structure allowing one of t...

Page 14: ...mail Device Management Phone User assigning telephone numbers to subscribers user General Detailed information on telephone subscriber one s real name subscriber id password and others Terminal Genera...

Page 15: ...ormation id password and others Call Policy pick up Setup for enabling direct pickup in the same group only for pick up group partition Used for setting ranks for outgoing calls of each group subscrib...

Page 16: ...Initial Setting 1 Basic configuration CLI 2 LdapClient set up CLI AddPac Technology 16...

Page 17: ...rnet 0 0 Command of change Root account password IP PBX enable IP PBX config t IP PBX config no username root IP PBX config username root password addpac administrator Caution After no username is set...

Page 18: ...5 1 6 Copyright c by AddPac Technology Co Ltd Since 1999 DUAL BOOT Start application 0xbd000000 System Bootstrap Version 1 2 Decompressing the image AddPac IP PBX Series IPNext_G2 32BIT RISC Processo...

Page 19: ...Pac Technology Co Ltd Login root Login ID Password Default login Password router IP PBX IP PBX enable IP PBX configure terminal IP PBX config hostname Name set Hostname IP PBX config IP PBX enable IP...

Page 20: ...stEthernet 0 0 IP PBX config ip address IP Address Subnetmask Set ip address Example IP PBX config ip address 172 17 109 200 255 255 0 0 IP PBX enable IP PBX configure terminal IP PBX config ip route...

Page 21: ...g ldapclient IP PBX config ldapclient name IPNext IP PBX config ldapclient host 127 0 0 1 389 IP PBX config ldapclient ldap enable IP PBX config ldapclient end IP PBX IP PBX config network domain inte...

Page 22: ...er s Extension Numbers 2 Creating Subscriber s Extension Users 3 Opening of Subscriber s Terminals 4 Registering Subscriber s Terminal 5 Trunk Setup including Service Provider s signaling server 6 Num...

Page 23: ...reating New Subscriber Numbers Phone Number Confirming Registration and Testing Calls Registering to Subscriber Terminal Terminal Assigning Subscriber Numbers to Subscriber Terminal Creating Trunk inb...

Page 24: ...Technology 24 The Main Page http 172 17 109 201 via explorer Click Icon Click ID root Password router SMM Main Page It can change server port using Setting button If you changed port need to change IP...

Page 25: ...ng New Extension Number Bands B us iness Ad minis tratio n e x t e n s i o n 1 0 0 0 1 0 0 3 R D 2 0 0 0 2 0 0 3 S a l e s 3 0 0 0 3 0 0 3 P r o d u c t i o n 5 0 0 0 5 0 0 3 Technical Support 6000 60...

Page 26: ...SMM Call Manager Phone Number Select Add Phone number menu AddPac Technology 26 1 Add Phone Number 2 Select Range Option 3 Input Start number and End number 4 Push OK button for create numbers...

Page 27: ...SMM User Management Phone Users User Group Create Create user Group for management AddPac Technology 27...

Page 28: ...e User information Mandatory field Last Name User ID User Password Voice Mail Password 2 Assign phone number for each User Select the number for user using find button 3 Set Nick name which will use i...

Page 29: ...e set up by each separate IP and temporary setup files can be used for the basic setup 3 Please refer to the next page for more details of setting up IP Phone Business Administration X1000 R D X2000 S...

Page 30: ...Next Master s IP address in Call manager 1 field change option of SSCP setup off on 3 Go to network menu Presence Presence Server input IPNext s IP address in Presence Server 1 field input 5051 in Ser...

Page 31: ...sting camera movement OK 11 Used for brining call history from the latest and calling by pressing number keys Call 10 Used for moving to a higher category in OSD menu Cancel 9 Brining OSD main menu Me...

Page 32: ...key 2 Moving to Network by using direction key 3 Moving to Internet by using direction key left right Pressing OK key to enter Internet sub menu Creating New Subscriber Numbers testing call connection...

Page 33: ...tation 1 Moving to SSCP Setup by using direction key 2 Pressing OK key to enter SSCP Setup sub menu Creating New Subscriber Numbers testing call connection between extension numbers Setting up AP VP3...

Page 34: ...Call manager1 IP addresses of Call Manager IP PBX can be entered 3 After returning to SSCP setup setup can be changed by pressing 1 4 Completing SSCO Setup by pressing OK key Creating New Subscriber N...

Page 35: ...tary Documentation configure terminal osd sscp enable sscp call manager 1 10 1 1 1 5060 Creating New Subscriber Numbers testing call connection between extension numbers Setting up AP VP3 00 by using...

Page 36: ...est to register those terminals which has been set up to IPNext 2 You can make reference of this registration by entering Device Management Terminals which is shown below SMM Device Management AddPac...

Page 37: ...es opens up as it is shown below 2 From General tab the basic setup can be made for naming the terminal and automatic registration 3 After the setup is made in the screen below you may double click Ph...

Page 38: ...1 The designated port of the terminal can be selected then the number sources can be referenced by a double click AddPac Technology 38 Double Click SMM Device Management...

Page 39: ...ting the number to be assigned to a designated terminal as it is shown in the picture below AddPac Technology 39 Supporting list for recently subscribed numbers The number to be assigned to a designat...

Page 40: ...d number as it is shown in the picture below 2 Through the procedure of confirmation authorization granted by the operator the designated number can be set automatically to IP Phone AddPac Technology...

Page 41: ...1 After finishing assignment to the designated terminal as it is shown in the picture below it completes the process of registering the terminal AddPac Technology 41 SMM Device Management...

Page 42: ...k Gateway For making an outgoing call or taking an incoming call the setup of Trunk Gateway is mandatory Routing Pattern needs to be set up for fixing the telephone number to be dialed for the user to...

Page 43: ...tting DTMF based on Rtp 2833 RFC 2833 standards In band Transmitting DTMF tone through RTP Transmitting DTMF by using SIP INFO H 245 Signal 11 Keep Alive Method Option Disable don t check Trunk Gatewa...

Page 44: ...ting an option of presenting a number of outgoing call to outbound call Default Default setting of Call Manager by following Call Manager Cluster Options Calling Party Presentation Allowed Presenting...

Page 45: ...for IP PBX get happen Failed Call Redirection Messages to transfer 3 Set Server s port information when IP PBX send Redirection call 4 Set redirection function using specific reason SMM Trunk AddPac T...

Page 46: ...rivate It depend on T G s IP address c Set IP address d Select Signaling Protocol SIP H 323 Call Control Tab a Inbound Call I Select Number Translation Incoming call b Outbound Call I Calling party pr...

Page 47: ...erating with the other SIP Proxy Server in outbound For example when an outgoing call is made by registering a company telephone number to SIP Proxy Server this function can be set up to enable the ca...

Page 48: ...ed 11 The setup value of Register Expire time to be used for registering SIP Proxy Server 12 This is a setup by force for RTP Proxy to be used while telephone is on line 13 Using local host name inste...

Page 49: ...st of telephone numbers to be registered to SIP Proxy Server User Name Registering user name for the telephone number to be authorized Password Registering password for the telephone number to be auth...

Page 50: ...ting a number of outgoing call to outbound call Default Default setting of Call Manager by following Call Manager Cluster Options Calling Party Presentation Allowed Presenting my number to the other R...

Page 51: ...oved Temporary function 2 Set IP address for IP PBX get happen Failed Call Redirection Messages to transfer 3 Set Server s port information when IP PBX send Redirection call 4 Set redirection function...

Page 52: ...ernational Etc Select Trunk Select number translation rule Provide outside Dial Tone If client want to use out side dial tone which provide Sip server or G K need to check Block this Pattern Set this...

Page 53: ...Input name b Add translation rule I Input Matched Pattern a condition II Substituted Pattern a result Ex Input Matched Pattern 2 9 T Substituted Pattern 02 01 99 User input output 2345 022345 1234 12...

Page 54: ...Input Translation pattern b Select number translation can select translation rule before you made it I Called Number II Calling Number Translation rule can set both of Called Number Calling Number it...

Page 55: ...hnology 55 PSTN Local Area Make Test call Video Phone AP VP300N with Video Conference Terminals AP VC5000 Smart Communicator with Video Phone AP VP300N with PSTN etc AP VC5000 AP VC5000 AP SMP1000 AP...

Page 56: ...dditional Call Services Hunt Group Pickup Group Park Park Group Music Announcement Auto Attendant Service Code Day Template Monitoring SMM Setups for Additional Call Services IPNext AddPac Technology...

Page 57: ...is sent from 1001 to 2000 2 The number 2000 as the number of Hunt Group 2000 it consists of each member of the numbers 2001 2002 2003 Among these number the call is delivered first to the number with...

Page 58: ...eating an inbound group number of Tech_Hunt Hunt Group Number 1099 3 Setting Hunt Mode to Preference Simultaneous Random 4 Selecting the extension number of the subject group by choosing a tab of Phon...

Page 59: ...from 1001 to 2001 2 Call Manager takes the message then send it to 2001 3 When the bell rings on 2001 you can press Group Pickup from 3002 2001 and 3002 are different members of Pickup Group to each o...

Page 60: ...ion number of Technical Support division as Pickup Group Number 2999 3 Selecting an extension number of the subject group from the tab of Phone Number 4 Completing the setup then dialing from 1000 to...

Page 61: ...ou move and the call is sent to the Park number your last call is connected 1 1001 and 2001 are on the line 2 2001 pushes Park key 1001 listens to a sound on hold while waiting 3 Call Manager informs...

Page 62: ...rk Address Pool 2 Selecting Add Park and setting up Park Number 3 Making a call from1000 to 6000 4 6000 reposes to the call then pressing Park Number then pressing Park Number from the other seat and...

Page 63: ...he Park number your last call is connected 1 1001 and 2001 are on the line 2 2001 pushes Group Park key 1001 listens to a sound on hold while waiting 3 Call Manager informs to all and each terminals i...

Page 64: ...roup 1 Call Management Supplementary Service Park Group 2 Setting Park Group Name by choosing Add Park Group 3 Selecting the phone to be registered to Park Group AddPac Technology 64 Call Park Park Gr...

Page 65: ...e furnished by Codec from IPNext200 2 Selecting Codec which can be suitable to VoIP environment G 711a G 711u G 729 3 Setting a number of frames for each packet 4 Setting a policy of dial tone which c...

Page 66: ...vice can be used by IVR Editor which is used for editing the scenario The following service can be carried out Call Management Advanced Service Auto Attendant Service as it is shown in the picture bel...

Page 67: ...ified Messaging Service 2 Configure the phone numbers and partition for connecting to the message box 3 Configure the phone numbers and partition for connecting to the user s message box without authe...

Page 68: ...eject Absence and Do not Distub 7 Set up the code to activate Call Waiting 8 Set up the code to deactivate Call Waiting 9 Set up the code to register the forwarding number unconditionally 10 Set up th...

Page 69: ...SMM Monitoring Monitoring Call Service Monitoring Active Call Monitoring Call Trace Monitoring Call Service Monitoring Call trace Monitoring AddPac Technology 69...

Page 70: ...er or PC With the information of phone number and host this feature finds the call flow which has been processed at a glance To search the data specify the event source Menu Tools Preferences Event an...

Page 71: ...and the statistical data of Call Usage Number of Calls Incompletion Call and Rank basing of the basic information that IP PBX provides Call usage Statistics Number of Call Statistics InCompletion Call...

Page 72: ...SMM Setups for Additional Call Services Additional Servers 1 Conference Management 2 Presence Management 3 IVR Management AddPac Technology 72...

Page 73: ...be categorized as voice and video conference calls depending on a type of media IPNext is equipped with a module for voice conference call and an additional device is required for video conferencing...

Page 74: ...ge of participants who can take the floor All Participants can speak All Visible Participants all the participants displayed on the layout can speak Floor Chair Only the participants with the floor an...

Page 75: ...the participants displayed on the layout can speak Floor Chair Only the participants with the floor and Chair can speak Floor Only Only the participants with the floor can speak 10 Set encryption mod...

Page 76: ...loor All Participants All the participants can take the floor All Visible Participants All the participants who are displayed in the layout can take the floor Floor Chair Only the participant with Flo...

Page 77: ...el for the Conference 9 Set the range of participants who can take the floor All Participants can speak All Visible Participants all the participants displayed on the layout can speak Floor Chair Only...

Page 78: ...don t use same phone number Select Media type Audio only Audio Video Enable Voice Switching If you enable this function The speaker video will display larger than others Close on Chair Out The Chair...

Page 79: ...Video Terminal This function can select Terminals bandwidth frame rate pic size Layout Set layout of this conference SMM Conference Management AddPac Technology 79...

Page 80: ...SMM Conference Management Select participant for this conference room Set one number as a Chair when chair disconnect this conference this conference will be destroy AddPac Technology 80...

Page 81: ...up SMM Presence Management AddPac Technology 81 Ref Description 1 Enter a name for Speed Button Profile 2 Enter a description for Speed Button Profile 3 Change the position of the speed button to high...

Page 82: ...on sharing between the users One user s directory can configure many presence groups share the speed button profiles and take presence message The same profiles are applied for redundancy Create Prese...

Page 83: ...n the line With accordance to message type the property is categorized by voice and video and the server provides the features of message box management resetting creating moving and deleting and mess...

Page 84: ...phone number 4 Specify a type of message to be left for the phone number Audio or Audio Video The present version does not support audio and video but it will supported in future 5 Set the quota for e...

Page 85: ...es or manages all the message boxes created on address basis In message box list the assigned users or a number of messages left HDD usage can be verified and the box provides management initialize mo...

Page 86: ...nces the address list without the message box created and creates the message boxes collectively AddPac Technology 86 Ref Description Create Selected Message Boxes Create the message boxes for the sel...

Page 87: ...of the IVR service 4 Choose the option for a name of IVR Server Cluster 5 Choose the option for a name of IVR scenario After the scenario is created by Smart IVR Editor then IPNext 700 is configured a...

Page 88: ...t Advanced Service Day Template for a specific date After the day template is configured the IVR scenario is serviced at the registered date in the template AddPac Technology 88 Ref Description 1 The...

Page 89: ...executing Smart IVR Editor 1 Creating a NewProject shows the New Project window for the setting of each property Click OK then the scenario ID with the same directory under the specified path is crea...

Page 90: ...2 Add Get Number menu You can also create the diagram as to drag and drop from the Diagram Tool Box AddPac Technology 90 Example of Smart IVR Editor...

Page 91: ...y the order and branch conditions All the Diagrams can have more than one connection Depending on the types of diagram many braches can be connected Connecting each Diagram can be processed in the fol...

Page 92: ...t the entry is completed Enter End Digit DTMF for the number less than the one which has been set at 7 Event Digit Set up the DTMF to move to another Diagram without taking the entry When the Event Di...

Page 93: ...5 Add Processing and two play menu with make link AddPac Technology 93 Example of Smart IVR Editor...

Page 94: ...5 Add more menus which connect with high level AddPac Technology 94 Example of Smart IVR Editor...

Page 95: ...5 Add more menus which connect with high level AddPac Technology 95 Example of Smart IVR Editor...

Page 96: ...5 Add more menus which connect with high level AddPac Technology 96 Example of Smart IVR Editor...

Page 97: ...6 Add more menus which connect with high level AddPac Technology 97 Example of Smart IVR Editor...

Page 98: ...6 Add more menus which connect with high level AddPac Technology 98 Example of Smart IVR Editor...

Page 99: ...uild or Ctrl B to start Project Build When the Project Build is finished a message of success is displayed as it is shown 8 Set Connection Configuration Set server information Server IP IPNext FTP inf...

Page 100: ...ndow opens as it is shown in below set the Upload from the Transfer type and then click OK You may see the window opens up for 3 types of Codec format to be selected when uploading the Project is comp...

Page 101: ...Appendix IPNext Initialize Ldap SMT AddPac Technology 101...

Page 102: ...nstall SMT AddPac Technology 102 1 Main page for maintenance tool Click to Next 2 Set the IPNext s IP address to system host field Don t need to change Port and user ID if you change IPNext s http por...

Page 103: ...Initialize Ldap SMT AddPac Technology 103 System Maintenance tools Cont 1 Display IPNext 700 s information 2 Choose System recovery 3 Choose System initialize 4 Select Full initialize...

Page 104: ...for IPNext AddPac Technology 104 1 Display which function will do 2 If you already using IPPBX function all IPPBX function be stop 3 Stop all IPPBX function with restore all data to IPPBX System Main...

Page 105: ...de for IPNext AddPac Technology 105 1 After System initialize it need to reboot Click OK 3 Display System initialize completed Click Exit 2 Show all System initialize completed Click OK System Mainten...

Page 106: ...alone Test AddPac Technology 106 2 PC will download SMM automatically when click icon 1 Access IPNext via web browser http 172 17 109 200 80 3 after download it ll display login page login ID root pas...

Page 107: ...After login Web SMM AddPac Technology 107 Stand alone Simple Test Scenario 1 Add 2 3 user datas 2 Add 2 3 tel numbers 3 Register 2 3 terminals 4 Make a call each other 5 Make backup file excel or ldap...

Page 108: ...Thank you AddPac Technology 108...

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