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39

INST

ALLA

TION

CONFIGURA

TION

OPERA

TION

FUR

TH

e

R

INFORMA

TION

INDEX

This chapter contains a variety of information, including the following:
•  Getting assistance - see right
• 

Appendix A

 - Tips for success when networking ALIF and A.I.M. units

• 

Appendix B

 - Troubleshooting

• 

Appendix C

 - Redundant servers: Setting up and swapping out

• 

Appendix D

 - Glossary

• 

Appendix E

 - A.I.M. API

• 

Safety information

•

 

Warranty

•

 

Radio frequency energy statements

GeTTING AssIsTANce

If you are still experiencing problems after checking the information contained within this 
guide, then we provide a number of other solutions:

• 

Online solutions and updates

 – 

www.adder.com/support

  Check the Support section of the adder.com website for the latest solutions and 

firmware updates.

• 

Adder Forum

 – 

forum.adder.com

  Use our forum to access FAQs and discussions.

• 

Technical support

 – 

www.adder.com/contact-support-form

  For technical support, use the contact form in the Support section of the adder.com 

website - your regional office will then get in contact with you. 

Further information

HT

Summary of Contents for AdderLink Infinity Manager

Page 1: ...AdderLink Infinity Manager User Guide Experts in Connectivity Solutions KVM Extension Solutions...

Page 2: ...1 Upgrading firmware globally on ALIF units 17 The Channels tab 19 The Receivers tab 22 The Transmitters tab 25 The Servers tab 28 The Users tab 29 The Presets tab 33 The Statistics tab 35 Operation L...

Page 3: ...ETH1 ETH2 ETH2 PWR PWR MANAGEMENT SERVER INDOOR USE ONLY 12V 5A COM 2 COM 1 COM 3 2 1 The A I M server is supplied pre loaded and is straightforward to deploy requiring only a network connection and...

Page 4: ...an Internet browser Once the necessary username and password have been entered Admin users can make changes to the operation of the A I M system A Regular user has a keyboard video monitor and mouse...

Page 5: ...istrator can view overall operation make various changes database backups and also upgrade the firmware of any linked AdderLink Infinity unit For regular users an efficient page layout provides a list...

Page 6: ...A I M server unit 12V 5A Power supply plus country specific mains cable www adder com AdderLink ADM ADM USR USR UNC UNC ETH1 ETH1 ETH2 ETH2 PWR PWR MANAGEMENT SERVER Rack mount brackets Information wa...

Page 7: ...ternal IP network port 1 Run a category 5 5e or 6 link cable from the appropriate hub or router to the A I M server unit 2 Connect the plug of the link cable into the IP port labeled 1 on the rear pan...

Page 8: ...are versions 2 0 to 3 0 proceed in the following order First upgrade the A I M to its version 3 0 firmware it will subsequently report that it can no longer support the ALIF devices Next upgrade the A...

Page 9: ...r allowing you to access the admin section without having to log in each time The cookie will survive for up to the AIM AdminTimeout period If you do not check the Remember Me box you will remain logg...

Page 10: ...s not being located The ALIF unit is not located in the same Ethernet segment as the A I M server Double check connections and move units where necessary so that all reside within the same Ethernet se...

Page 11: ...ick the icon for a particular ALIF unit to flash the unit s front panel indicators to confirm its location Click the Save button The new ALIF units will be restarted and will be changed to use their n...

Page 12: ...ve and IP addresses in use The red unplug icon on the far right allows the admin user to disconnect a connection Event Log shows all actions performed by the admin or end users within the A I M system...

Page 13: ...to be enabled before A I M will display any statistics on it statistics page Debug Level This allows information to be collected for diagnostic purposes Do not use the full level unless advised by an...

Page 14: ...ssary to have a keyboard reported at start up This setting means that a Virtual Keyboard is always reported to the USB host It may be necessary to disable this for use with some KVM switches Serial Pa...

Page 15: ...password is required to validate the HTTPS client for A I M to A I M queries Cluster Password This is the password that is used for A I M to A I M https queries if the Require Authentication option is...

Page 16: ...tory service database that you wish to access Domain Controller Enter the IP address or name of the server that holds the required directory service Username Password Enter the username and password f...

Page 17: ...ted on the hour or quarter past Daily backups are executed at 2am or quarter past Weekly backups are executed every Sunday at 3am or quarter past Restore from Server All backups whether initiated manu...

Page 18: ...to which the firmware upgrade will be applied by checking boxes next to each device The Select All option makes it easy to apply firmware to all devices 5 Click the Upgrade Selected button to create...

Page 19: ...A I M settings adding removing updating channels users devices Active Directory Sync Firmware upgrades A I M upgrades etc Users Lists events performed by regular users including login logout channel c...

Page 20: ...new channel group Click the Add Channel Group option Configure an existing channel Click for the required channel Delete a channel Click for the required channel View a channel group Click the View C...

Page 21: ...Exclusive allows all types of connection modes If USB is disabled Shared mode will not be available as an option Group Membership Groups provide a quick and easy way to manage settings for channels By...

Page 22: ...the name s to the right list Note You can also include or exclude individual channels by double clicking on them To add all channels to the group Click to move all channel names from the left to the...

Page 23: ...if the unit cannot be contacted e g if it is offline Delete device Confirmation will be requested You will need to factory reset any devices that you wish to re configure to work with A I M Connect to...

Page 24: ...HID Only If enabled allows only HID mice and keyboards devices to be connected to the receivers Disable Isochronous Endpoint OSD Alerts When an isochronous USB device is connected to the receiver the...

Page 25: ...support By enabling this option devices will be allowed to connect to ALIF receivers however the isochronous part e g the audio component of the devices will not work EnableVideo Compatibility Check...

Page 26: ...P address the unit will retain any firmware updates that have been applied Identify unit Causes the LED lights to flash on the front of the selected unit An alert will be shown if the unit cannot be c...

Page 27: ...ual units support a Dual LinkVideo resolutions In the case of a Dual Link EDID being set in the Global settings no EDID will be set onVideo port 2 of the ALIF dual transmitters Hot Plug Detect Control...

Page 28: ...the device into its database a new IP address must be added to IP Address 1 This is the system IP address and applies equally for ALIF 1000 series and ALIF dual 2000 series ALIF dual units have a Tea...

Page 29: ...that will accept network configuration changes A backup server with this status is functioning as an Active Primary It will execute channel changes but will not accept network configuration changes St...

Page 30: ...lumns at once e g search for all entries with B in the Username and Smith in the Last Name Search terms are case insensitive You can re sort and paginate on filtered results without losing the filters...

Page 31: ...the connection When this is set to Inherit from User Groups Global Setting if ANY user group that a user is a member of is granted permission to connect exclusively then the user will have permission...

Page 32: ...details about including and excluding group membership Permissions This section defines to which channels and or channel groups the user within this group should have access Note Only the channels cha...

Page 33: ...moved on this synchronization Once previewed you can either go ahead with the sync or return to the filter page and edit your settings Click the Save Sync button to synchronize the selected items into...

Page 34: ...reset i e which receiver connects to which channel s is defined by the admin The permitted connection modes are worked out according to The topology of the preset AND The current connections within th...

Page 35: ...l Pairs Pair 1 From the two drop down lists choose a receiver and a corresponding channel for it to connect with This base pair can be altered but cannot be deleted from the preset Add another pair Cl...

Page 36: ...view the page To view statistics 1 Choose the unit s From the displayed list of all ALIF transmitters and receivers on the network place a tick against one or two units that you wish to view and click...

Page 37: ...y mode Left Ctrl Left Alt S Change the current connection to the shared mode Left Ctrl Left Alt E Change the current connection to the exclusive mode Creating using favorites and shortcuts When the OS...

Page 38: ...Currently showing all channels presets Currently showing only favorites Currently showing only numbered shortcuts Click to add this channel as a favorite This channel is a numbered shortcut Sorting i...

Page 39: ...zation to access one or more remote receivers To access the Remote OSD 1 On the keyboard connected to your AdderLink Infinity receiver press the hotkey combination Ctrl Alt C to display the Local OSD...

Page 40: ...atements Getting assistance If you are still experiencing problems after checking the information contained within this guide then we provide a number of other solutions Online solutions and updates w...

Page 41: ...e same switch make and model throughout a single subnet You also need a Layer 3 switch Ensure that it can operate efficiently as an IGMP Querier Layer 2 and 3 switches known to work Cisco 2960 Cisco 3...

Page 42: ...hes Choose an appropriate forwarding mode on all switches Use Cut through if available otherwise Store and forward Optimize the settings on the ALIF transmitters If color quality is important then lea...

Page 43: ...arge packets down into standard packets This process introduces a certain latency and could be a cause for dropped packets One or more ALIF units may be using an old firmware version Firmware versions...

Page 44: ...all switch ports that have ALIF units attached to them or try temporarily disabling STP on the switches while A I M is attempting to locate ALIF units Problem The mouse pointer of the ALIF receiver i...

Page 45: ...w secondary A I M server to the network This unit must have its factory default settings in place The new server should appear within the main Servers tab and be identified as being Unconfigured 5 Wai...

Page 46: ...the original A I M server from the network Connect the new A I M server in its place and power up The replacement unit should now work directly with the installed ALIF units For dual A I M installati...

Page 47: ...l hosts report which multicast streams they wish to receive The Querier device and all snooping Layer 2 switches then update their lists accordingly the lists are also updated when Join Group and Leav...

Page 48: ...Refresh The transmitter sends portions of the video image only when they change In order to give the best user experience the transmitter also sends the whole video image at a lower frame rate in the...

Page 49: ...d switches latency is rarely an issue Layer 2 and Layer 3 The OSI model When discussing network switches the terms Layer 2 and Layer 3 are very often used These refer to parts of the Open System Inter...

Page 50: ...ts from version 1 onwards The API will require a valid A I M user s login credentials to be presented in the first request The API will return an authentication code which must be passed in all future...

Page 51: ...function returns a list of devices Input parameters token v the A I M API version this request is designed for device_type rx receivers tx transmitters Default rx filter_d_name Optional Device name s...

Page 52: ...0 1 if the last connection is was in exclusive mode con_control 0 1 if the last connection has had USB enabled u_username username of the user who initiated the last connection u_id user ID of the use...

Page 53: ...backup_firmware d_date_added 2012 07 13 17 50 04 d_date_added count_transmitter_channels 3 count_transmitter_channels custom_settings 0 custom_settings device devices api_response get_channels This me...

Page 54: ...s above but in shared mode exclusive_button disabled enabled hidden as above but in exclusive mode Examples Input api v 2 method get_channels token xxxxx Output api_response version 2 version timestam...

Page 55: ...set that are already connected connected_rx_count the number of receivers in this preset that are already connected view_button disabled enabled hidden whether the user can connect to the preset in vi...

Page 56: ...timestamp success 0 success errors error code 231 code msg ERROR exclusive connection not available msg error errors api_response connect_preset This method was last updated in API version 1 and is c...

Page 57: ...2 method disconnect_channel token xxxxx rx_id 1 2 3 api v 2 method disconnect_channel token xxxxx force 1 Output api_response version 2 version timestamp 2012 12 12 12 12 12 timestamp success 1 succes...

Page 58: ...into the extension cable do not exceed the cable s ampere rating Also make sure that the total ampere rating of all the devices plugged into the wall outlet does not exceed the wall outlet s ampere ra...

Page 59: ...from that to which the receiver is connected d Consult the supplier or an experienced radio TV technician for help FCC Compliance Statement United States This equipment generates uses and can radiate...

Page 60: ...RATION FURTHER INFORMATION INDEX www ctxd com Documentation by 2013 Adder Technology Limited All trademarks are acknowledged Part No MAN AIM Release 3 0a Web www adder com Contact www adder com contac...

Page 61: ...normal users 36 O On Screen Display 3 36 37 38 OSD 3 login 36 main screen 37 remote 38 shortcuts 36 P Peak Bandwidth Limiter 26 Permissions 4 Presets 33 add presets page 34 configure presets page 34...

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