22
INST
ALLA
TION
CONFIGURA
TION
OPERA
TION
FUR
THER
INFORMA
TION
INDEX
TROUBLESHOOTING
Problem: While attempting a firmware upgrade, the web browser reports
that there is ‘no data’ or a similar message.
This error is caused by cached data error as a result of a previously failed upgrade at-
tempt. It is necessary to clear the browser’s cache.
Remedy:
Using the browser settings, clear its internal cache - or alternatively restart the browser.
Problem: A receiver has been replaced, however, its orange screen represen-
tation within the System Overview page remains shown.
Each receiver has a unique identity code. Even though the replacement receiver is
working correctly, it is not the one that is registered with the transmitter. For further
details, please see the section
Rescanning the System Overview
.
Remedy:
Within the System Overview page, click the
Rescan System
option.
Problem: A screen has been replaced with a different model, however, the
replacement is not showing the video output correctly.
It is possible that the EDID (Extended Display Identification Data) information being
used by the source device is incompatible with the replacement screen. The transmitter
has several methods for dealing with EDID information. For further details, please see
the section
To choose the screen configurations used to inform the HDMI sources
.
Remedy:
Try changing the
EDID port x
option to
Transparent
in order to force the transmitter to
read the EDID information from the new screen.
Problem: The transmitter is inaccessible because the username and/or
password have been forgotten or the IP address is unknown.
Remedy:
You need to reset the transmitter back to its default settings.
1 Remove power from the transmitter.
2 Use a narrow implement, such as a straightened out paperclip, to push and hold the
recessed reset button, located near to the power connector,
3 Re-apply power to the transmitter and then release the reset button.
To restore default settings, use a
straightened out paperclip to press
and hold the recessed reset button
while power is applied.
After reset, the following default settings will be restored:
•
Username:
admin
•
Password:
password
•
IP address:
192.168.1.22
•
Netmask:
255.255.255.0
•
Gateway:
192.168.1.0
IMPORTANT: You are strongly recommended to set a new username and password as
soon as possible. See the section
To manage authorized users and their passwords
for
details.