ActionTec DSL Modem GT701WG-QW04, User Manual

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Actiontec DSL Modem User Manual
61
Chapter 8 Troubleshooting
There should be an entry for
IP
address, Subnet Mask, and Default Gateway.
Additionally, the “
IP
Address” entry should be on the 192.168.0.
X
network
(with “
X
” defining a range from 2 though 255).
If the Ethernet adapter is showing an incorrect
IP
address, click
Release
, which
sets all values back to 0 (zero). Then, click Renew (this process may take a few
seconds). The renewed
IP
address should be on the 192.168.0.
X
network.
If an error occurs, or the
IP
address renews with an address outside the
192.168.0.
X
network, contact the
ISP
immediately
s
If running Windows 98
SE
or Me, check the computer’s
TCP
/
IP
settings. Select
Start , Run , enter
CMD
in the “Open” text box, then press
OK
. A “
DOS
” window appears, with a blink-
ing cursor (prompt). Enter
ipconfig
at the prompt, then press Enter on the keyboard.
The
IP
address of the Ethernet adapter should appear in the
DOS
window.
Ensure the
IP
address is on the 192.168.0.
X
network (with “
X
” defining a
range from 2 though 255).
If the Ethernet adapter is showing an incorrect
IP
address, enter
ipconfig /release
at the prompt (note the space before the forward slash), then press
Enter
on the keyboard, which sets all values back to 0 (zero). Next, enter
ipconfig /renew
at the prompt (note the space before the forward slash), then press Enter
on the keyboard (this process may take a few seconds). The renewed
IP
address
should be on the 192.168.0.
X
network.
If an error occurs, or the
IP
address renews with an address outside the
192.168.0.
X
network, contact the
ISP
immediately.
s
Ensure the browser is not set to “Never dial a connection” and there are no
previous
LAN
settings.
To check this, go to Start , Settings , Control Panel . In the Control Panel,
double-click
Internet Options
. When the “Internet Properties” window
appears, ensure the “Never dial a connection” option is not activated, then
click
LAN
Settings . When the “Local Area Network (
LAN
) Settings” window
appears, ensure no settings are activated. If there are settings activated, deac-
tivate them.
s
Shutdown and restart the computer. After the computer restarts, unplug the
Power cord from the Modem and plug it back in. When the lights glow solid
green, try accessing the Internet.