After Sale | ACMER售后服务
Dear Customer,
亲爱的客户,
https://www.facebook.com/groups/636514078064476/
Thank you for purchasing ACMER Laser Engraving Cutting Machine. We are dedicated to
producing low price, high quality Laser Engraving Cutting Machine and hope you have as
much fun using it as we did creating it!
感谢您选购泰坦国际发展科技有限公司出品的激光雕刻机。我们致力为市场提供低价高质量的
激光雕刻机,希望我们的机器能为您带来激光雕刻的乐趣。
If you have any issue/questions regarding the contents in the kit, please fill out a Service Ticket
on our Support page.
如果在使用机器的时候遇到任何质量上的问题,请使用我们的售后支持页面提交售后申请。
Claims for lost or damaged shipments must be reported to the carrier within the carrier's claim
window, the customer needs to inform ACMER within 7 days of the delivery date. For any parts
lost or damaged during shipping, the customer shall take photos or video and submit them
when filling out a Service.
The content of after-sales service is as follows:
售后服务内容如下:
1. REPLACEMENT PARTS
2. CARRIER LOSS, MISSING, DAMAGED, AND DEFECTIVE PARTS
Creating a Service Ticket will serve as your official requests for ACMER support. Our Customer
Support Team will contact you within 48 hours.
当申请提交完成后,将视作您向ACMER提出正式的售后支持要求,我们的售后支持团队将于48
小时内(法定假日除外)与您取得联系。
ACMER products are covered under a Replacement Part Program for a period of 12 months
from the date of purchase.
Missing/Damaged/Defective Parts
1.2.1. Within 7 days of the delivery date, ACMER will replace any parts free of charge including
shipping fees.
1.2.2. After 7 days of the delivery date, ACMER will replace any parts free of charge BUT the
customer will be responsible for shipping fees.
Customer Damaged Parts
1.3.1. The customer shall pay for the cost of the parts and the shipping fees.
1.1
1.2
1.3
2.1
2.2.1. Ticket. If a claim number was issued by the carrier, please include the claim number
when creating your Service Ticket (Report a Problem / Carrier Lost Parts.)
2.2.2. Once the Carrier disupute is resolved, please provide ACMER with all communications
with the carrier. It is the customer's responsibility to keep ACMER up to date with ALL commu-
nication with the carrier.
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