Acer TravelMate 8481, Service Manual, Page: 139 / 229

Troubleshooting
4-19
Other Functions Failure
0
HDD Not Operating Correctly
0
To determine if the HDD is operating correctly, perform the following:
1. Disconnect all external devices.
2. Run a complete virus scan using up-to-date software to confirm the computer is virus free.
3. Run the
Windows Vista Startup Repair Utility
:
a. Insert the Windows Vista Operating System DVD in the ODD and restart the
computer.
b. When prompted, press any key to start to the operating system DVD.
c. When the
Install Windows
screen appears, click
Next
.
d. Select
Repair your computer
.
e. When the
System Recovery Options
screen appears, click
Next
.
f. Select the appropriate operating system, and click
Next
.
NOTE:
NOTE
:
Click
Load Drivers
if controller drives are required.
g. Select
Startup Repair
.
NOTE: NOTE :
Startup Repair attempts to locate and resolve issues with the computer.
h. When complete, click
Finish
.
If an issue is discovered, follow the on-screen information to resolve the problem.
1. Run the Windows Memory Diagnostic Tool. For more information see Windows Help and
Support.
2. Restart the computer and press F2 to enter the BIOS Utility. Check the BIOS settings are
correct and that CD/DVD drive is set as the first boot device on the Boot menu.
3. Confirm all cables and jumpers on the HDD and ODD are set correctly.
4. Remove any recently added hardware and associated software.
5. Run the Windows Disk Defragmenter. For more information see Windows Help and
Support.
6. Run Windows Check Disk by entering
chkdsk /r
from a command prompt. For more
information see Windows Help and Support.
7. Restore system and file settings from a known good date using
System Restore
.
8. If the issue is not fixed, repeat the preceding steps and select an earlier time and date.
9. Replace the HDD. (Refer to
Maintenance Flowchart
)