Acer Liquid Leap, User Manual

Page: 19 / 245

Troubleshooting - 19
My Leap won't light up
Try putting the Leap into the charging cradle and plugging it in to
charge. It should light up after a few minutes of charging.
If this doesn't help, press the cradle reset button with a paperclip while
the Leap is plugged into a power source.
You can also try a different micro USB cable. If this doesn’t help,
please contact an authorized Acer service center.
My Leap won't pair
Please make sure your smartphone's Bluetooth is enabled from your
smartphone's Bluetooth settings. If you have just enabled Bluetooth,
try removing
Acer Leap Manager from recent apps and launch it
again.
If
Acer Leap Manager says it cannot find your Leap, please go to your
smartphone's Bluetooth settings and look at the connected devices.
You should see a 19-digit device name starting with the letter H. If it
says connected, tap and hold the device name and select Forget this
device. Return to
Acer Leap Manager and try connecting again.
How do I remove the Leap from my account?
Open Acer Leap Manager , open the menu and tap Device > Info for
Android or Pair Device > Info for iPhone, you will see an Unpair
Device button; tap to unpair your Leap.
To pair a new device, see Pair your Leap and phone on page 9 for
Android or Pairing your Leap and phone on page 13 for iPhone.
How do I update my Leap?
From time to time, there may be updates available for your Leap.
When you pair your Leap with a phone, it will check for and apply
updates.
After this first time, you will receive an update notification and your
Leap will automatically update when it syncs with the app.
Ensure your smartphone and Leap are sufficiently charged.
Note
Don't use a sharp object as it might damage the cradle.