Acer Extensa 4630G Service Manual Download Page 134

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Chapter 4

Power On Issue

If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not
replace a non-defective FRUs:

Computer Shutsdown Intermittently

If the system powers off at intervals, perform the following actions one at a time to correct the problem.

Check the power cable is properly connected to the computer and the electrical outlet.

Remove any extension cables between the computer and the outlet.

Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly
into a known good electrical outlet.

Disconnect the power and open the casing to check the Thermal Unit (see “Thermal Unit Failure” on page
138) and fan airways are free of obstructions.

Disable the power management settings in the BIOS to ensure they are not the cause of the problem (see
“Power” on page 33).

Remove all external and non-essential hardware connected to the computer that are not necessary to
boot the computer to the failure point.

Remove any recently installed software.

If the Issue is still not resolved, see “Online Support Information” on page 179.

Summary of Contents for Extensa 4630G

Page 1: ...TravelMate 4730 4730G Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw...

Page 2: ...II Revision History Please refer to the table below for the updates made on TravelMate 4730 4730G Series service guide Date Chapter Updates...

Page 3: ...ect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or license...

Page 4: ...bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures...

Page 5: ...NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN OR...

Page 6: ...VI...

Page 7: ...the BIOS Utility 25 Information 26 Main 27 Advanced 28 Security 30 Power 33 Boot 35 Exit 36 BIOS Flash Utility 37 Remove HDD BIOS Utility 39 Machine Disassembly and Replacement 43 Disassembly Require...

Page 8: ...PC Cable 94 Removing the Antennas 95 Removing the MIC Module 96 LCD Module Reassembly Procedure 97 Replacing the LCD Panel 97 Replacing the LCD Bezel 101 Main Module Reassembly Procedure 102 Replacing...

Page 9: ...mal Unit Failure 138 HDMI Switch Failure 139 External Mouse Failure 140 Other Failures 140 Intermittent Problems 141 Undetermined Problems 141 POST Codes Tables 142 Port 80 POST Codes 142 POST Keys an...

Page 10: ...X Table of Contents...

Page 11: ...ect to availability System Memory Dual Channel DDR2 SDRAM support Up to 2 GB of DDR2 667 MHz memory upgradeable to 4 GB using two soDIMM modules Display and graphics 14 1 WXGA 1280 x 800 Mobile Intel...

Page 12: ...ion BIOS user supervisor HDD passwords Kensington lock slot Dimensions and Weight 338 W x 247 D x 31 41 H mm 13 31 W x 9 72 D x 1 22 1 61 H inches 2 35 kg 5 17 lbs with 6 cell battery pack 2 51 kg 5 5...

Page 13: ...vironment Temperature Operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 NOTE Items marked with denote only selected models The specific...

Page 14: ...4 Chapter 1 System Block Diagram...

Page 15: ...for certain models 3 Display screen Also called Liquid Crystal Display LCD displays computer output 4 Empowering key Launch Acer Empowering Technology 5 Status indicators Light Emitting Diodes LEDs th...

Page 16: ...d programs 13 Productivity Keys Three productivity keys give users one touch access to protection and manageability features for a more secure smarter and easier way to work No Icon Item Description 1...

Page 17: ...rojector 4 HDMI HDMI Connects to a television or display device with HDMI input only for certain models 5 2 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 6 5 in 1 card reader Accep...

Page 18: ...button Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emergency eject hole to eject the o...

Page 19: ...ouses the computer s main memory 4 Hard disk bay Houses the computer s hard disk secured with screws 5 Acer DASP Disk Anti Shock Protection Protects the hard disk drive from shocks and bumps only for...

Page 20: ...To set the Web browser mail and programmable buttons run the Acer Launch Manager Icon Function Description Bluetooth Indicates the status of Bluetooth communication WLAN Indicates the status of wirele...

Page 21: ...ertain models to scroll up or down and move left or right a page This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications NOTE When using the touch...

Page 22: ...ercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot o...

Page 23: ...k domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialo...

Page 24: ...ement Launches Acer ePower Management in Acer Empowering Technology Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor...

Page 25: ...t Gr and then press the 5 key at the upper center of the keyboard NOTE Note Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more i...

Page 26: ...erNav With Acer Bio Protection Fingerprint Solution you can now enjoy an extra layer of protection for your personal computer as well as the convenience of accessing your daily tasks with a simple swi...

Page 27: ...ible allowing two displays to be partitioned independently AcerGridVista is simple to set up 1 Run Acer GridVista and select your preferred screen configuration for each display from the task bar 2 Dr...

Page 28: ...3400 34 85 85 3800 37 100 100 4200 40 Item Specification BIOS vendor Insyde BIOS Version V1 00 MP first release version V1 07 latest version up to 0718 BIOS ROM type Flash BIOS ROM size 2MB BIOS packa...

Page 29: ...ODIMM Supports DIMM type Two DDR SODIMM Supports DIMM Speed DDR II 667 only GL 667 800 GM PM SDRAM Memory module combinations You can install memory modules in any combinations as long as they match t...

Page 30: ...tandard Operating Frequency 2 400 2 483 5 GHz ISM band WLAN Data Rate 802 11g 54Mbps with fall back of 36 48 24 18 12 9 6Mbps 802 11b 11g with fall back rates of 11 5 5 2 and 1Mbps Modulation Schemes...

Page 31: ...t Integrated VGA solution for Cantiga GM GL External VGA card MXM for Cantiga PM Memory size 128 MB adjustable Item Specification Chipset Built in USB Compliancy Level 2 0 Number of USB port 3 Locatio...

Page 32: ...play resolution pixels 1280x3 RGB x 800 Pixel Pitch 0 237 Pixel Arrangement R G B Vertical Stripe Display Mode Normally White Typical White Luminance cd m2 also called Brightness 200 Typ 5 points aver...

Page 33: ...ame YEC YNV C01H Input voltage V 9 20 Input current mA 0 08 0 6 Output voltage V rms Typical 680 Output current mA rms 2 0 6 8 mA Output voltage frequency KHz 45 70 Item Specification Input rating 100...

Page 34: ...24 Chapter 1...

Page 35: ...nge boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Boot and Exit Follow these instructions To choose a menu u...

Page 36: ...set Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUI...

Page 37: ...t Allows startup to skip certain tests while booting decreasing the time needed to boot the system Option Enabled or Disabled Network Boot Enables disables the system boot from LAN remote server Optio...

Page 38: ...pe Peripheral Configuration Enter the Peripheral Configuration menu Serial Port A Infrared Port Azalia Lan IDE Configuration Enter the IDE Configuration menu IDE Controller HDC Configure as ACHI Optio...

Page 39: ...CP C2 Latency Value FACP C3 Latency Value FACP RTC S4 Wakeup APIC IO APIC Mode HPET Support Base Address select Express Card Disable or Enable the Express Card solution for windows Standby and Hiberna...

Page 40: ...either enter the Setup menu nor change the value of parameters Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unau...

Page 41: ...Enter After setting the password the computer sets the User Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the change...

Page 42: ...ng the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press F10 to save the changes and exit the BIOS Setu...

Page 43: ...tates C State Pop Up Mode C State Pop Down Mode C4 Exit Timing Mode DeepC4 Hard C4E Enable C6 EMTTM Bi directional PROCHOT Dynamic FSB Switching Turbo Mode ACPI 3 0 T States DTS DTS Calibration Therma...

Page 44: ...up when the system power is off and a PCI Power Management Enable wake up event occurs N A Wake on Modem Ring Enable or Disable wake up when the system power is off and a modem attached to the serial...

Page 45: ...3 5 Information Main Advanced Security Power Boot Exit Item Specific Help Boot priority order Use or to select a device then press 1 USB HDD F5 to move it down the 2 IDE0 ST9250827AS list or F6 to mov...

Page 46: ...OS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS InsydeH20 Setup Utility Rev 3 5 Inf...

Page 47: ...all memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish...

Page 48: ...e do not remove AC Power Source displays NOTE If the AC power is not connected the following message displays Plug in the AC power to continue 5 Flash is complete when the following message displays 6...

Page 49: ...key in wrong HDD password three times Hdd password error code displays See the image below To reset the HDD password run HDD_PW EXE as follows 1 Key in hdd_pw 15494 0 2 Press 2 3 Select one upper case...

Page 50: ...rd If you key in the wrong Supervisor Password three times System Disabled displays on the screen See the image below To reset the BIOS password run BIOS_PW EXE as follows 1 Key in bios_pw 14452 0 2 S...

Page 51: ...Chapter 2 41 3 Reboot the system and key in the selected string qjjg9vy 07yqmjd etc for the BIOS user password...

Page 52: ...42 Chapter 2...

Page 53: ...semble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic t...

Page 54: ...ule disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware compo...

Page 55: ...mple if you want to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Screw List Step Screw Quantity Color Part No Memory Cover M2 5 8 N...

Page 56: ...he Battery Pack 1 Turn computer over 2 Slide the battery lock unlock latch to the unlock position 3 Slide and hold the battery release latch to the release position 1 then slide out the battery pack f...

Page 57: ...Chapter 3 47 Removing the SD dummy card 1 Push the SD dummy card all the way in to eject it 2 Pull it out from the slot...

Page 58: ...48 Chapter 3 Removing the NewCard dummy card 1 Push the NewCard eject button to eject it then push it all the way in to eject the NewCard dummy 2 Pull it out from the slot...

Page 59: ...page 46 2 See Removing the SD dummy card on page 47 3 See Removing the NewCard dummy card on page 48 4 Loosen the five captive screws in the Memory HDD and WLAN bays as shown 5 Carefully open the memo...

Page 60: ...50 Chapter 3 7 Remove the WLAN cover as shown...

Page 61: ...Battery Pack on page 46 2 Remove the Memory Module cover See Removing the Lower Covers on page 49 3 Push out the release latches on both sides of the DIMM socket to release the DIMM module 4 Remove t...

Page 62: ...the WLAN cover See Removing the Lower Covers on page 49 3 Remove the adhesive tape and disconnect the antenna cables from the WLAN board 4 Move the antenna cables away and remove the two screws on the...

Page 63: ...Chapter 3 53 5 Detach the WLAN board from the WLAN socket NOTE When re attaching the antenna to the WLAN board make sure the cables are arranged under the WLAN bracket...

Page 64: ...he HDD cover See Removing the Lower Covers on page 49 3 Use the mylar tab to slide and lift up the hard disk drive module to remove NOTE To prevent damage to device avoid pressing down on it or placin...

Page 65: ...Chapter 3 55 5 Remove the four screws securing the hard disk to the carrier 6 Remove the HDD from the carrier Step Size Quantity Screw Type HDD Carrier M3 3 5 NL 4...

Page 66: ...on page 46 2 Remove the Memory cover See Removing the Lower Covers on page 49 3 Remove the screw securing the ODD module 4 Using a screw driver push the ODD module through the chassis and pull to rem...

Page 67: ...he ODD bracket and remove the ODD bracket from the ODD module 6 Insert a pin in the eject hole of the ODD to eject the ODD tray 7 Press down on the locking catch to release the ODD cover and remove St...

Page 68: ...LCD Module M2 5 5 NL 2 MA000007YG0 Upper Cover M2 5 8 NL 8 MA000005YG0 Upper Cover M2 5 5 NL 7 MA000007YG0 Touch Pad Bracket M2 3 NL 2 MA0000060G0 Launch Board M2 3 NL 2 MA0000060G0 Speaker M2 3 NL 4...

Page 69: ...the Battery Pack on page 46 2 Locate and remove the five securing screws as shown 3 Turn the computer over and open the LCD module fully to expose the Switch Cover IMPORTANT The LCD module must be fu...

Page 70: ...e Removing the Switch Cover on page 59 3 Remove the two screws securing the keyboard to the upper case 4 Lift the keyboard as shown to remove from the chassis 5 Turn the keyboard over and pull back th...

Page 71: ...Power Board 1 See Removing the Battery Pack on page 46 2 See Removing the Keyboard on page 60 3 Disconnect the Power Board cable from the mainboard 4 Remove the two securing screws from the Power Boa...

Page 72: ...n page 46 2 See Removing the Keyboard on page 60 3 Disconnect the Launch Board cable from the mainboard 4 Remove the two securing screws from the Launch Board NOTE The right hand securing screw is sha...

Page 73: ...LAN Module on page 52 2 Remove the Antenna Cables from the securing guides as shown 3 Turn the computer over remove the adhesive tape and disconnect the FCC cables to expose the antenna cables underne...

Page 74: ...tape 5 Turn the computer over and push the cables through the underside of the chassis 6 Turn the computer over and remove the cable from the mainboard as shown 7 Remove the Antenna Cables from the ho...

Page 75: ...ing the Lower Covers on page 49 3 Remove the WLAN Module See Removing the WLAN Module on page 52 4 Remove the Antenna See Removing the Antenna on page 63 5 Remove the two securing screws from the bott...

Page 76: ...ove the four securing screws two on each side connecting the LCD module 8 Carefully remove the LCD module from the chassis Step Size Quantity Screw Type LCD Module Red callout M2 5 9 2 LCD Module Blue...

Page 77: ...the Upper Cover 1 See Removing the Battery Pack on page 46 2 See Removing the LCD Module on page 65 3 Turn the computer over Remove the sixteen screws on the bottom panel Step Size Quantity Screw Type...

Page 78: ...s shown Disconnect A as shown If necessary remove FFC G before beginning Pull back the securing strip and disconnect B and C as shown Remove the antenna cables from the housing and pull back away from...

Page 79: ...nect the Power Board FFC E first before removing FFC D Pull back the locking latches to release D Release the securing latches and disconnect F as shown Release the securing latches and disconnect G a...

Page 80: ...70 Chapter 3 6 Grasp the top left corner first and pry the cover off 7 Continue moving from left to the right corner and pry it off the lower cover 8 Move to the bottom right corner and pry it up...

Page 81: ...lower base Removing the Finger Print Reader 1 See Removing the Upper Cover on page 67 2 Remove the securing screw from the Finger Print Reader board and ensure the FFC is free of the upper cover Step...

Page 82: ...TANT Do not throw away the Bracket Pad Remove and replace on new bracket 4 Using your fingers gently lift the Finger Print Reader board from the Upper Cover 5 Pull the Finger Print Reader FFC through...

Page 83: ...pper Cover on page 67 2 Peel back the Finger Print Reader FFC to expose the Touch Pad connector 3 Disconnect the Touch Pad FFC from the Touch Pad board 4 Lift up the covering and remove the securing s...

Page 84: ...h Pad cannot be removed individually To replace the Touch Pad replace the entire Upper Cover Removing the Left Speaker Module 1 See Removing the Upper Cover on page 67 2 Peel back the adhesive strip t...

Page 85: ...Chapter 3 75 4 Grasp both ends of the mylar cover and carefully pull back to expose the speaker cable Step Size Quantity Screw Type Left Speaker Module M2 5 3 NL 2...

Page 86: ...he Right Speaker Module 1 See Removing the Upper Cover on page 67 2 Remove the two securing screws from the speaker module 3 Grip the Speaker Module and remove Step Size Quantity Screw Type Right Spea...

Page 87: ...g the Bluetooth Module 1 See Removing the Upper Cover on page 67 2 Remove the adhesive strip to expose the Bluetooth cable 3 Disconnect the bluetooth cable as shown 4 Lift the corner of the module up...

Page 88: ...odule 1 See Removing the Upper Cover on page 67 2 Disconnect the RJ 11 cable as shown 3 Remove the two 2 securing screws 4 Lift the module and remove from the lower cover as shown Step Size Quantity S...

Page 89: ...oving the Modem Module on page 78 4 Turn the lower base over on a clean surface and disconnect the DC IN cable as shown IMPORTANT Ensure the cable can easily pass through the lower cover during mainbo...

Page 90: ...g screws from the Mainboard 7 Lift the mainboard to expose the DC IN jack and USB cable 8 Remove the DC IN jack and USB cable as shown Step Size Quantity Screw Type Mainboard M2 5 9 NL Green Call out...

Page 91: ...Chapter 3 81 9 Grasp the mainboard by both sides and pivot upwards to remove CAUTION Ensure the I O ports at the bottom of the mainboard are clear of the bottom base to prevent damage to the mainboard...

Page 92: ...pter 3 Removing the USB Board 1 Remove the mainboard See Removing the Mainboard on page 79 2 Remove cable from the USB board 3 Remove the two securing screws from the USB board and lift clear of the c...

Page 93: ...1 See Removing the Mainboard on page 79 2 Disconnect the RJ 11 cable from the modem module 3 Grasp the cable and gently lift it out of the housing well 4 If necessary insert tweezers in the RJ 11 jac...

Page 94: ...on page 65 3 See Removing the Upper Cover on page 67 4 See Removing the Mainboard on page 79 5 Remove the eight securing screws from the Thermal Modules 6 Disconnect the fan module cable from mainboa...

Page 95: ...Chapter 3 85 7 Lift the Thermal Module clear of the Mainboard...

Page 96: ...age 46 2 See Removing the Upper Cover on page 67 3 See Removing the Mainboard on page 79 4 See Removing the Thermal Module on page 84 5 Using a flat screwdriver turn the CPU socket latch counter clock...

Page 97: ...the mainboard See Removing the Mainboard on page 79 2 Remove the two securing screws from the VGA Module 3 The VGA module lifts automatically from the mainboard Remove the VGA Module as shown Step Siz...

Page 98: ...y Flowchart Screw List Step Screw Quantity Color Part No LCD Bezel M2 5 5 NL 4 Black MA000007YG0 Inverter Board M2 5 5 NL 1 Black MA000007YG0 Camera Module M2 3 NL 2 Black MA0000060G0 LCD Panel M2 5 5...

Page 99: ...e Removing the LCD Module on page 65 2 Remove the two upper and two lower bezel screw caps Remove the four securing screws from the LCD module 3 Lift up the bezel topside first and remove it from the...

Page 100: ...89 2 Remove the securing tapes from the left and right sides of the Inverter board as shown 3 Remove the two securing screws from the Inverter board and lift the board clear of the LCD Module 4 Remov...

Page 101: ...ule 1 Remove the LCD Bezel See Removing the LCD Bezel on page 89 2 Disconnect the Camera Module cable as shown 3 Remove the two securing screws from the Camera Module bracket Step Size Quantity Screw...

Page 102: ...e Camera Module A and remove the single securing screw B 5 Place your finger on the top of the module and pry it away from the bracket 6 Completely separate the camera board from the bracket Step Size...

Page 103: ...apter 3 93 Removing the LCD Panel 1 Remove the LCD Bezel See Removing the LCD Bezel on page 89 2 Lift the LCD Panel clear of the LCD Module taking care to ensure the cables are free from the back cove...

Page 104: ...er to expose the rear Peel off the mylar strip and remove the FPC cable 3 Grip the FPC cable and lift upward to detach the adhesive pads 4 Remove the eight securing screws four on each side from the L...

Page 105: ...moving the Lower Covers on page 49 3 See Removing the WLAN Module on page 52 4 See Removing the LCD Panel on page 93 5 Remove the strips holding the antenna cables in place Ensure the cables are free...

Page 106: ...MIC Module 1 Remove the LCD panel See Removing the LCD Panel on page 93 2 Remove the strips holding the MIC Module cable in place Ensure the cable is free from obstructions 3 Remove the MIC cable and...

Page 107: ...re Replacing the LCD Panel 1 Align the LCD brackets with the eight screw holes four on each side on the LCD Panel as shown 2 Secure the LCD brackets to the LCD panel 3 Turn the panel over Insert the L...

Page 108: ...MIC as shown Secure the cable by pressing down on the strips 5 Replace the antenna cables and assembly 6 Replace the tabs securing the left and right antennas to the LCD module 7 Replace the strips h...

Page 109: ...n the hinges with the LCD back cover and replace the LCD panel 10 Replace the camera board in the bracket 11 Replace the securing screw on the camera board 12 Replace the Camera Module in the bottom c...

Page 110: ...Connect the right Inverter board cable as shown 16 Connect the left Inverter board cable as shown 17 Replace the adhesive strips on the left and right sides of the Inverter board as shown NOTE Tuck t...

Page 111: ...Chapter 3 101 Replacing the LCD Bezel 1 Align the edge of the bezel with the bottom cover and replace the LCD Module 2 Replace the four securing screws and the four screw caps on the LCD module...

Page 112: ...lacing the CPU 1 Insert the VGA Module as shown 2 Replace the two securing screws on the VGA Module 1 Carefully turn the mainboard upside down CPU side up and insert the CPU into the CPU bracket as sh...

Page 113: ...lace the Thermal Module in the on the mainboard as shown 2 Connect the fan module cable to the mainboard 3 Replace the eight securing screws from the Thermal Module 1 Insert the RJ 11 port into the ba...

Page 114: ...104 Chapter 3 3 Connect the RJ 11 cable to the modem module as shown...

Page 115: ...ng well 3 Replace the Bluetooth connector as shown 4 Ensure that the Mainboard is face up Place the Mainboard in the chassis rear edge first and press down to install 5 Ensure the screw sockets are al...

Page 116: ...on the lower base and secure with the single screw provided 2 With the mainboard removed from the lower base replace the USB cable 1 Align the screw sockets and replace the modem module and insert the...

Page 117: ...Replacing the Right Speaker Module 1 Replace the speaker module on the lower cover as shown 1 Position the module over the aligning pins and insert in place 2 Replace the bluetooth cable as shown 3 Re...

Page 118: ...108 Chapter 3 2 Replace the two securing screws...

Page 119: ...Replacing the Launch Board 1 Insert the left edge of the Launch Board into place and pivot the board to replace in the lower base 2 Replace the two securing screws 3 Connect the launch board cable to...

Page 120: ...t Reader board in the upper cover 2 Replace the bracket as shown 3 Replace the single securing screw IMPORTANT The Touch Pad cannot be removed individually To replace the Touch Pad replace the entire...

Page 121: ...upper cover with the lower cover taking care to not force in place 3 Replace the adhesive strip over the Touch Pad 4 Replace the Touch Pad FFC as shown 1 Align and replace the Speaker Module in the up...

Page 122: ...112 Chapter 3 2 Connect the seven cables on the mainboard as shown B C D E F G A...

Page 123: ...4 Turn the computer over Replace the sixteen screws on the bottom panel Replacing the LCD Module 1 Carefully align the LCD module over the hinge sockets and lower the module into the chassis 2 Replace...

Page 124: ...114 Chapter 3 3 Connect the LCD MIC and back light cables 4 Turn the computer over and replace the two securing screws on the bottom of the chassis...

Page 125: ...the Mainboard and are accessible from the underside of lower cover 1 Replace the Antenna cables in the housing well as shown 2 Ensure the cables sit under the retaining brackets in the housing well 3...

Page 126: ...116 Chapter 3 5 Replace the Antenna Cables in the housing well in the bottom base as shown 6 Turn the computer over and replace the FFC cables...

Page 127: ...FFC with the connector and press the latch down to secure 2 Turn the keyboard over and press down to secure 3 Replace the two securing screws 1 Insert the back of the Switch Cover as shown and lower...

Page 128: ...118 Chapter 3 3 Turn the computer over and replace the five securing screws...

Page 129: ...the Hard Disk Drive Module 1 Insert the WLAN board into the WLAN socket 2 Replace the two screws to secure the module 3 Connect the two antenna cables to the module 1 Place the HDD in the HDD carrier...

Page 130: ...DIMM Module 2 first remove DIMM Module 1 In this procedure only DIMM Module 1 is shown 3 Replace the HDD holder over the HDD 4 Insert the back first and angle the HDD in place 1 Insert the DIMM Module...

Page 131: ...ition replace the ODD cover on the new ODD Module 2 Turn the ODD over and replace the three securing screws 3 Slide Module in chassis and press until Module is flush with chassis 4 Replace the single...

Page 132: ...AN Cover 4 Replace the screw to secure in place 5 Replace HDD Cover 6 Replace the two screws to secure in place 1 Insert the NewCard and push into the slot until flush with the chassis cover 2 Insert...

Page 133: ...which page to go to 4 If the Issue is still not resolved see Online Support Information on page 179 Symptoms Verified Go To Power On Issue Page 124 No Display Issue Page 125 LCD Failure Page 127 Inte...

Page 134: ...ve any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Un...

Page 135: ...power see Power On Issue on page 124 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Con...

Page 136: ...e Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video...

Page 137: ...e following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to cor...

Page 138: ...perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Internal Speaker Failure If the internal Speakers fail perform the following actions one at a tim...

Page 139: ...g the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensu...

Page 140: ...select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear by default 3 The microphone appears on the Recording tab 4 Right click on the microphone and select...

Page 141: ...o locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For...

Page 142: ...h when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer...

Page 143: ...emaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device Manager...

Page 144: ...the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 44 Drive Read Failure If discs...

Page 145: ...fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Modem Function Failure If the internal Modem fails perform the following actions one at a t...

Page 146: ...ls perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Bluetooth Function Failure If the Bluetooth function fails perform the following actions one a...

Page 147: ...erform the following actions one at a time to correct the problem Do not replace a non defective FRUs EasyTouch Button Failure If the Acer EasyTouch buttons fail perform the following actions one at a...

Page 148: ...der fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Thermal Unit Failure If the Thermal Unit fails perform the following actions one at a t...

Page 149: ...Chapter 4 139 HDMI Switch Failure If the HDMI Switch fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs...

Page 150: ...is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back th...

Page 151: ...er a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are suppo...

Page 152: ...Stage2 0D PhysicalPresence A3 IchSmbusArpDisabled 0E TpmDriver AE ClockGen 12 TcgSmm AE OpPresence 13 PhysicalPresenceReadyToBoot AE TcgPei 14 DataHubRecordPolicy AD FindFv 15 Undi 86 DxeIpl 2F SNP 90...

Page 153: ...Control C1 DataHub 5F Ich7MSmmDispatcher C8 DataHubStdErr 7B IsaAcpiDriver 4C GenericMemoryTest 61 Fwh 52 DiskIo 60 SmmFwh CE Fat 7C PciHotPlug 54 Partition 7D BootOptionPolicy 51 PciPlatform 6B Setup...

Page 154: ...y CPUID XXXXXX Press F2 go to Setup Utility Press F12 go to Boot Manager Press PXE HOT KEY go to PXE Setup Menu After press function key If user pressed F2 CPUID XXXXXX F2 is pressed Go to Setup Utili...

Page 155: ...Speaker Conn Right JMDC1 MDC Conn JP3 Internal K B Conn JPCM1 PCMCIA Conn JP4 Internal Mic Conn analog SW1 Touch Pad button Left JP5 Function Board Conn SW2 Touch Pad button Right JP6 Button Board Co...

Page 156: ...Slot JDOCK1 Cable Dock Conn JDIMM2 SO DIMM Slot JRJ45 RJ45 Conn JCPU1 CPU Socket JCRT1 CRT Conn SW3 WLAN Switch JHDMI1 HDMI Conn SW4 Bluetooth Switch JUSB1 USB Conn U30 North Bridge JUSB2 USB Conn U23...

Page 157: ...it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps Power Off a system and remove HDD AC and Battery from the machine Open the bac...

Page 158: ...ed Boot Block Steps for BIOS Recovery by Crisis Disk Before doing this one Crisis Disk should be prepared ready in hand The Crisis Disk could be made by executing the Crisis Disk program in another sy...

Page 159: ...ver reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given...

Page 160: ...Part No Item Description Part No 1 Keyboard KB INT00 002 6 DC in cable 50 TQ602 004 2 Upper Case 60 TQ602 001 7 Lower Case 60 TQ602 002 3 Mainboard TBD 8 Middle Cover 42 TQ602 001 4 CPU TBD 9 Modem FX...

Page 161: ...MIC Cable 23 TQ602 004 2 Camera Bracket 33 TQ602 006 8 LCD Bracket Right 33 TQ602 004 3 LCD Cable 50 TQ602 009 9 Antenna Right 50 TQ602 006 4 LCD Bracket Left 33 TQ602 005 10 Inverter Board 19 TQ602 0...

Page 162: ...R 90W 3PIN DELTA ADP 90SB BBEA AP 09001 013 ADAPTER 90W 3PIN LITEON PA 1900 24AR AP 09003 011 ADAPTER 90W 3PIN HIPRO AC OL093B13P AP 0900A 001 Battery BATTERY LI ION 6CELLS 4 4KAH SANYO 3S2P BT 00603...

Page 163: ...EL KI SPM01 001 HALF MINI CARD 512AN_HMWG INTEL KI SPM01 003 Cable BLUE TOOTH CABLE 50 TQ602 001 RJ11 CABLE 50 TQ602 002 USB CABLE 50 TQ602 003 DC IN CABLE 65W UMA 50 TQ602 004 DC IN CABLE 90W DIS 50...

Page 164: ...N 27 TAVV5 008 POWER CORD JP 3 PIN 27 TAVV5 009 POWER CORD SOUTH AFRICA 3 PIN 27 TAVV5 010 POWER CORD KOERA 3 PIN 27 TAVV5 011 POWER CORD ISRAEL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013...

Page 165: ...8 SD DUMMY CARD 42 TQ602 009 CPU Processor INTEL CPU T9600 2 8G AW80576GH0726M SLB47 C0 TBD INTEL CPU T9400 2 53G AW80576GH0616M SLB46 C0 TBD INTEL CPU P9500 2 53 AW80576SH0616M SLB4E C0 TBD INTEL CPU...

Page 166: ...ER MULTI DRIVE PANASONIC UJ 870S KU 00807 059 DVD SUPER MULTI DRIVE HLDS GSA T50N CHINA KU 0080D 029 DVD SUPER MULTI DRIVE HLDS GSA T50N MALAYSIA KU 0080D 034 DVD SUPER MULTI DRIVE PHILIPS DS 8A2S KU...

Page 167: ...16007 016 HDD SATA 160G 5400RPM TOSHIBA MK1646GSX KH 16004 002 HDD SATA 160G 5400RPM SEAGATE ST9160827AS KH 16001 029 HDD SATA 160G 5400RPM WD WD1600BEVT 22ZCTO KH 16008 022 HDD SATA 250G 5400RPM HGST...

Page 168: ...RUSSIAN BLACK TM KB INT00 013 KEYBOARD SLOVENIAN SA CR BLACK TM KB INT00 012 KEYBOARD SLOVAKIAN SV BLACK TM KB INT00 011 KEYBOARD SPANISH BLACK TM KB INT00 009 KEYBOARD SWEDISH SD FN BLACK TM KB INT00...

Page 169: ...006 SCREW PAD 47 TQ602 001 LCD PANEL NG 14 1 WXGA AUO B141EW04 V3 LF 200nit 16ms LK 14105 019 LCD PANEL NG 14 1 WXGA SAM LTN141W3 L01 2 L6 LF 200nit 16ms LK 14106 013 LCD PANEL NG 14 1 WXGA CMO N141I...

Page 170: ...2 006 SCREW PAD 47 TQ602 001 LCD PANEL G 14 1 WXGA AUO B141EW04 V4 LF 200nit 16ms LK 14105 018 LCD PANEL G 14 1 WXGA SAM LTN141W3 L01 J L6 LF 200nit 16ms LK 14106 014 LCD PANEL G 14 1 WXGA CMO N141I3...

Page 171: ...TQ602 006 SCREW PAD 47 TQ602 001 LCD PANEL G 14 1 WXGA AUO B141EW04 V4 LF 200nit 16ms LK 14105 018 LCD PANEL G 14 1 WXGA SAM LTN141W3 L01 J L6 LF 200nit 16ms LK 14106 014 LCD PANEL G 14 1 WXGA CMO N1...

Page 172: ...EZEL FOR CCD 60 TQ602 005 LCD BRACKET R 33 TQ602 004 LCD BRACKET L 33 TQ602 005 CAMERA 0 3M 57 TQ602 001 CAMERA BRACKET 33 TQ602 006 SCREW PAD 47 TQ602 001 Mainboard MB ASSY UMA TBD MB ASSY DIS TBD CP...

Page 173: ...NEON HYS64T128021EDL 3S KN 1GB02 036 RAM 2GB DDRII 667 HYNIX HYMP125S64CP8 Y5 KN 2GB0G 004 RAM 2GB DDRII 667 SAMSUNG M470T5663QZ3 CE6 KN 2GB0B 003 RAM 2GB DDRII 667 MICRON MT16HTF25664HY 667E1 KN 2GB0...

Page 174: ...NL MA000006WG0 SCREW M2 5 9 NL MACK25090G0 SCREW M2 2 3 NL MACF20001G0 SCREW M2 3 NL MA0000060G0 SCREW M2 5 MA000004TG0 SCREW M3 3 NL MCDK03030G0 SCREW M2 3 VGA MA0000096G0 SCREW M2 5 3 AMD_CPU AM01O0...

Page 175: ...Chapter 6 165...

Page 176: ...2DP8400 TM4730 842G25Mn PA Canada LX TQ60X 005 TM4730 842G25Mn VHP32TRCA2 MC UMACF 1 2G 250 6L 5R CB_n2_FP_0 3D_MA_FR31 C2DP8400 TM4730 842G25Mn PA ACLA Portuguese LX TQ60X 001 TM4730 842G25Mn EM VHP3...

Page 177: ..._0 3D_MA_EN12 C2DP8400 TM4730 864G32Mn AAP Singapore LX TQ60Z 013 TM4730 864G32Mn VB32TRSG1 MC UMACF 2 2G 320 BT 6L 5R CB_n3_FP_0 3D_MA_EN12 C2DP8600 TM4730 842G32Mn AAP Singapore LX TQ60Z 014 TM4730...

Page 178: ...n PA USA LX TQB0X 002 TM4730G 842G25Mn VHP32TRUS1 MC 9MGSHM256CF 1 2G 250 BT 6L 5R CB_n2_FP_0 3D_MA_EN32 C2DP8400 TM4730G 842G25Mn PA Canada LX TQB0X 003 TM4730G 842G25Mn VHP32TRCA2 MC 9MGSHM256CF 1 2...

Page 179: ...001 TM4730G 842G25Mn VHB32TRAU1 MC 9MGSHM256CF 2 1G 250 BT 9L 5R_n2_FP_0 3D_MA_EN12 C2DP8400 TM4730G 864G32Mn AAP Singapore LX TQB0Z 010 TM4730G 864G32Mn VB32TRSG1 MC 9MGSHM256CF 2 2G 320 BT 6L 5R_n3...

Page 180: ...8XS SP1x2M MW N TCS4E TM4730 842G25Mn N14 1 WXGA G SO2GBII6 N N250GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM4730 841G16Mn N14 1 WXGA G SO1GBII6 N N160GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM4730 841G16Mn N14 1...

Page 181: ...NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730 842G25Mn N14 1 WXGA G SO2GBII6 N N250GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM4730 841G25Mn N14 1 WXGA G SO1GBII6 N N250GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM4730 842G32M...

Page 182: ...160GB5 4 KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730G 841G16Mn N14 1 WXGA SO512MB II6 SO512M BII6 N160GB5 4 KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730G 942G16Mn N14 1 WXGA SO1GBII6 SO1GBII 6 N160GB5 4 KS NSM...

Page 183: ...KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730G 842G32Mn N14 1 WXGA G SO2GBII6 N N320GB5 4 KS NSM8XS SP3x3M MW BT 2 0 TCS4E TM4730G 841G16Mn N14 1 WXGA G SO1GBII6 N N160GB5 4 KS NSM8XS SP1x2M MW N TCS4E TM47...

Page 184: ...Appendix A 174...

Page 185: ...ons are tested under Windows XP Home Windows XP Pro environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combinat...

Page 186: ...385 JMicron JMB385 Card Reader SD MMC MS MS Duo MS HG 1 4 8 bit xD PCI Express CPU Test INTEL C2DP8400 CPU Intel Core2Dual P8400 PGA 2 26G 3M 1066 25W INTEL C2DP8600 CPU Intel Core2Dual P8600 PGA 2 4G...

Page 187: ...m Modem Test Lite On Lite Con MC4Z 1 5_3 3V Aus Lite On Conexant Unizion 1 5_3 3v AUS RD02 D330 Northbridge Chipset Test INTEL GM45 NB Chipset Intel CS GM45NB ODD Test SONY NCB24XS ODD SONY COMBO 12 7...

Page 188: ...178 Appendix B...

Page 189: ...ormation on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical...

Page 190: ...180 Appendix C...

Page 191: ...s lock on indicator 10 Common Problems 124 computer on indicator 10 CPU 86 D DIMM Module 51 Display 4 display hotkeys 14 E EasyTouch Failure 137 Euro 15 External Module Disassembly Flowchart 45 F Feat...

Page 192: ...OST Codes 142 POST Codes Port 80 142 Power On Failure 124 R Right Speaker Module 76 S speakers hotkey 14 System Block Diagram 4 T Test Compatible Components 175 Thermal Unit Failure 138 Top 145 Touch...

Page 193: ...183 Wireless Function Failure 136 WLAN Board 52...

Page 194: ...184...

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