Acer AT115 F1 Service Manual Download

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Security Menu

Setting a System Password

Changing a System Password

Removing a System Password

Server Menu

System Information

Event Log Configuration

Boot Option Menu

Boot Manager Menu

Exit Menu

TROUBLESHOOTING 58

Error Symptoms List

BIOS BEEP CODES

BIOS Beep Codes Table

PEI Beep Codes

DXE Beep Codes

BIOS Recovery Instruction

BIOS POST ERROR MESSAGES LIST

BIOS POST error message list

PEI Phase

DXE Phase

UNDETERMINED PROBLEMS

Summary of Contents for AT115 F1

Page 1: ...Gateway GT115 Service Guide PART NO PRINTED IN TAIWAN ...

Page 2: ...on Gateway GT115 service guide Date Chapter Updates Copyright Copyright 2009 by Gateway Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permi...

Page 3: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 4: ...evices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuit...

Page 5: ...I SERVER WARNINGS AND CAUTIONS III TABLE OF CONTENTS 1 MECHANICAL COMPONENTS 4 SYSTEM FRU LIST 6 SYSTEM COMPONENTS 9 SYSTEM SPECIFICATIONS 10 Hardware specification 10 Environmental specification 12 Mechanical specification 13 Power supply specification 14 APPEARANCE OF SYSTEM 16 Front view 16 Rear view 17 Internal Component 18 Switch and LED Indicators Introduction 19 ...

Page 6: ...ion Removal 27 Cooling Fan Installation Removal 28 Memory Installation Removal 29 PCI Expansion Card Installation Removal 30 Install the expansion card 30 Hard Disk Drive Installation Removal 31 Power supply installation Removal 32 Install a hot swap power supply module 32 CABLE ROUTING 33 Cable Routing image 33 BIOS SETUP 34 Main Menu 36 Advanced Menu 37 Processor Configuration 38 Memory Configur...

Page 7: ...Event Log Configuration 53 Boot Option Menu 54 Boot Manager Menu 56 Exit Menu 57 TROUBLESHOOTING 58 Error Symptoms List 58 BIOS BEEP CODES 61 BIOS Beep Codes Table 61 PEI Beep Codes 61 DXE Beep Codes 61 BIOS Recovery Instruction 61 BIOS POST ERROR MESSAGES LIST 64 BIOS POST error message list 64 PEI Phase 64 DXE Phase 65 UNDETERMINED PROBLEMS 67 ...

Page 8: ...tion 1 Right side cover 2 System support retainer 3 System bottom plate 4 System support retainer 5 System plastic stands 6 Hard drive cage 7 Hard drive bracket 8 Front door plate 9 Front bezel 10 Power button 11 Bezel lens 12 Power lens ...

Page 9: ...ptical drive cage 14 USB bracket 15 USB bracket 16 Left side cover 17 Hard drive slider 18 Hard drive cage 19 Top cover 20 System top cover 21 CD ROM bracket patch 22 PCI retainer 23 Back cover 24 Rear window ...

Page 10: ...6 System FRU List Item Photo Part number Chassis HS 31600 004 SATA ODD CABLE 7 PINS 500MM CA R4300 001 SATA HDD CABLE 7 PINS 500MM CA R4300 002 SAS HDD CABLE CA 31400 030 ...

Page 11: ...7 Back I O SHIELD 33 R7F0L 001 FRONT BEZEL ASSEMBLY TZ R4300 001 SYSTEM FAN HI R4300 001 SYSTEM FAN SINK HI 30900 024 ...

Page 12: ...8 Main Board MB R7F0A 001 FSP FSP450 60EP 450W POWER SUPPLY PY 45008 001 Mylar 47 R7F0L 001 ...

Page 13: ...9 System components Item Description 1 Front Bezel door 2 Top cover 3 Power supply cage 4 Cooling fan cage 5 PCI card 6 Main board 7 Hard drive blank ...

Page 14: ...troller XGI Volari Z9S with 64 MB VRAM I O subsystem PCI E 1 PCI Express x16 line with x16 slot PCI E 2 PCI Express x8 line with x8 slot PCI E 3 PCI Express x4 line with x4 slot PCI E 4 PCI Express x1 line with x4 slot Memory Four DDR3 1066 1333 MHz slots Support maximum 64GB at 800MHz I O ports Front panel Two USB ports Rear panel PS 2 keyboard port PS 2 mouse port COM port Four USB ports Video P...

Page 15: ... DIMMs interleaving DIMM A1 and DIMM B1 Four DIMMs full memory configuration Memory controller Integrated in the AMD socket C32 processor DIMM specifications Size Speed Type 512 MB 1 GB 2GB and 4 GB 1066 1333 MHz DDR3 Unbuffered ECC DIMM Processor General processor specifications Item Description Manufacturing technology 45nm 65nm Thermal design power 95W Socket type C32 ...

Page 16: ...pressure level in full loading on bystander position 45 dBA Sound pressure level in idel mode on bystander position 35 dBA Sound pressure level in full loading on bystander position 40 dBA All temperature ratings shown are for sea level An altitude derating of 1 XC per 300 m 1 8 XF per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on ...

Page 17: ...gy Extended System board dimensions Length Width 304 8mm 243 84mm System Dimensions Height Depth Width 358mm 180mm 450mm Server weight maximum configuration approximate Basic configuration excluding the keyboard and mouse Fully loaded configuration including the keyboard mouse and kits 8KG 12 2KG ...

Page 18: ... Model FSP300 60EP 1 Type 300W Dimensions Height Depth Width 86 mm 3 38 in 140 mm 5 5 in 150 mm 5 9 in Weight approximate 1 28 kg 2 82 lb Input requirements Rated input voltage Normal line voltage 100 127 VAC 220 240 VAC 115 VAC 230 VAC Line frequency 47 63 Hz Rated input current Load 7A at 100 127 VAC 3 5A at 220 240 VAC Inrush current No damage Power supply output power Rated steady state power ...

Page 19: ...ne voltage 100 127 VAC 220 240 VAC 115 VAC 230 VAC Line frequency 47 63 Hz Rated input current Load 8A at 100 127 VAC 4A at 220 240 VAC Inrush current No damage Power supply output power Rated steady state power Maximum peak power 450W 450W Operating conditions Temperature Humidity non condensing 5 50 C 41 122 F 5 95 at 55 C ...

Page 20: ...16 Appearance of System Front view Item Component 1 USB connectors 2 LED indicator panel ...

Page 21: ...a PS 2 mouse 3 PS 2 keyboard Connects to a PS 2 keyboard 4 Serial port Connects to serial devices 5 Monitor port Connects to monitors 6 Gigabit LAN ports 1 2 Connects to an Internet or intranet network 7 USB 2 0 ports Connects to USB devices 8 PCI slot covers Protects to an Internet or intranet network 9 System fan Regulates the system airflow ...

Page 22: ...18 Internal Component Item LED indicator 1 Release sliders for the HDD cages 2 Cooing fan assemblies 3 Power module bay 3 Cooing fan assemblies 4 PCI slot lock levers 5 Mainboard ...

Page 23: ...access Green Blink Network access 1 LAN Activity Off Disconnect Idle Green Blink HDD access 2 HDD Activity Off No HDD access 3 Power Green Solid On System is powered on Hard Disk Drive Sequence LED Description A drive activity LED indicator is mounted on the hot plug HDD carrier The table below lists the possible drive states Status Green Amber Description HDD access Blinking Ongoing hot plug HDD ...

Page 24: ...twork access Green On 100 Mbps link network access 1 Network speed top Off 10 Mbps link network access Green On Active network link Green Blinking Ongoing network data activity 2 Network connection bottom Off Off line network ...

Page 25: ...0 Channel A 2 DDR3 UDIMMs RDIMMs Channel B 2 DDR3 UDIMMs RDIMMs PCI E x 16 Slot1 PCI E x 8 Slot2 Intel 82574L USB Port x 9 SATA Port x 6 XGI Z9S 64MB DDR2 Audio Option SIO IT8720 TPM Option Flash SPI BIOS Series Port x2 PCI E x 4 Slot3 PCI E x 1Slot4 ...

Page 26: ...therboard Placement and Jumper Setting Motherboard Component This section provides general information on changing jumper settings as well as specific jumper configuration for individual boards in the system ...

Page 27: ...le connector 14 SATA6 SATA cable connector 15 SATA5 SATA cable connector 16 SATA3 SATA cable connector 17 SATA1 SATA cable connector 18 SATA2 SATA cable connector 19 CASE_OPEN2 Case open intrusion 20 F_Panel Front panel connector 21 CLR_CMOS1 Clear CMOS jumper 22 F_USB2 Front USB2 cable connector 23 F_USB1 Front USB1 cable connector 24 BAT1 CMOS battery 25 TPM1 TPM connector 26 USB_A1 USB type A c...

Page 28: ...24 Motherboard Jumper Setting Item Description 1 Clear CMOS jumper CLR_CMOS1 1 2 Close Normal operation Default 2 3 Close Clear CMOS data ...

Page 29: ...maintenance and troubleshooting To disassemble the Gateway GT115 Server please pay attention to each section s instruction and tools needed NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components ...

Page 30: ...rews located on the rear edge of the side panel 2 Press the side panel release button and slide the side panel toward the rear of the chassis to disengage it Removing the tower foot 1 Release the bezel door retention tabs from the chassis interior 2 Pull the bezel away from the chassis ...

Page 31: ...rocessor make sure to back up all important system files Handle the processor and the HSF assembly carefully Damage to either may prevent the system from functioning properly NOTE A long nosed screwdriver is needed to remove install the HSF assembly 1 Release then lift up the load lever 2 Open the retention plate to expose the socket body 3 Insert the CPU with the correct orientation 4 Close the r...

Page 32: ...le from mainboard 2 Use a long nosed screwdriver to loosen the four cooling fan mounting pins 3 Lift the cooling fan away from the mainboard 4 Lay down the cooling fan in an upright position with the thermal patch facing upward Do not let the thermal patch touch the work surface ...

Page 33: ... used can differ with each slot Installation step 1 Insert the DIMM memory module vertically into the DIMM slot and push it down 2 Close the plastic clip at both edges of the DIMM slots to lock the DIMM module NOTE DIMM must be populated in order starting from DIMMA1 B1 socket For dual channel operation DIMMs must be installed in matched pairs 3 Reverse the installation steps when you wish to remo...

Page 34: ...e selected expansion slot 2 Pull out the slot cover and store it for reassembly later NOTE Do not discard the slot cover If the expansion card is removed in the future the slot cover must be reinstalled to maintain proper system cooling NOTE Remove the expansion card from its protective packaging handling it by the edges 3 Insert the card into the selected slot Make sure that the card is properly ...

Page 35: ...elease button and pull the blank out of the drive bay 3 Slide hard disk into blank 4 Make sure the HDD is seated securely in the HDD blank 5 Connect the necessary power cable To connect power cable Firstly remove the HDD carrier Note Make sure that the drive is properly inserted before pushing the handle back until it clicks into Place ...

Page 36: ...upply module installed Install a hot swap power supply module 1 Remove the four securing screws from the back of system 2 Slide toward and lift to remove the power supply module from the system 3 To install a new power supply module please reverse the installation step 1and 2 4 After replacing a power supply module connect the necessary cables ...

Page 37: ...uting image Item Suggest Cable Item Suggest Cable 1 Front switch cable 2 Front USB cable 3 Serial port cable 4 Mini SAS cable 5 SATA cable onboard SATA to HDD 6 SATA cable onboard SATA to ODD 7 Power cable 8 Case open intrusion ...

Page 38: ... message to make changes to the BIOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask qualified technician for assistance BIOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data t...

Page 39: ...s Move between selections on the menu bar Up and Down arrow keys Move the cursor to the field you want PgUp and PgDn keys Move the cursor to the previous and next page of a multiple page menu Home Move the cursor to the first page of a multiple page menu End Move the cursor the last page of a multiple page menu and keys Select a value for the currently selected field only if it is user configurati...

Page 40: ...uild Date Date when the BIOS setup utility was created Processor CPU Type CPU Core Frequency CPU Count Technical specifications for the installed processor System Time Set the system time following the hour minute second format System Date Set the date following the weekday month day year format ...

Page 41: ...37 Advanced Menu The Advanced menu display submenu options for configuring the function of various hardware components Select a submenu item then press Enter to access the related submenu screen ...

Page 42: ...ingle platform to run multiple operating systems in independent partitions Enabled Disabled BIST Error Halt With this feature enabled if any BIST errors are detected the POST will stop display errors and wait for user to press F1 to continue POST Enabled Disabled Socket 0 Displays the type of installed processor information Quad Core Running Displays the Quad Core running speed CPU Speed The proce...

Page 43: ...instruction cache size detected during POST An Instruction to speed up executable instruction fetch Processor L1 Data Cache Processor first level data cache size detected during POST A Data Cache to speed up data fetch and store Processor L2 Cache Processor second level cache size detected during POST Total L3 Cache per Socket Processor third level cache size detected during POST ...

Page 44: ...isabled Channel interleaving This feature provides compensating the relatively slow speed of DRAM The CPU can access alternative sections immediately without waiting for memory to be cached Multiple memory banks take turns supplying data Enabled Disabled Chip Select interleave Enabled Disabled Memory Retest Select whether to delete the historical memory data log System memory will be retested on t...

Page 45: ...unctions and runs in the IDE emulation mode This is not allowed to access RAID setup utility RAID When set to RAID the SATA controller enables both its RAID and AHCI functions You will be allows access the RAID setup utility at boot time ACHI When set to AHCI the SATA controller enables its AHCI functionality Then the RAID function is disabled and cannot be access the RAID setup utility at boot ti...

Page 46: ...o Device Select the primary video device that that the BIOS will use for output Onboard Video PCIe slot Video Onboard LAN Controller When enabled the system will enable the onboard LAN devices Enabled Disabled Onboard LAN I O ROM Select whether to enable the selected onboard LAN device When enabled device expansion ROM will be initialized Enabled Disabled PCI ROM Priority In case of multiple Optio...

Page 47: ...ction normally Enabled Disabled Legacy USB Support Enables or disables support for legacy USB devices Enabled Disabled Port 60 64 Emulation Enable I O port 60h 64h emulation support This should be enabled for the complete USB Keyboard Legacy support for non USB aware OS Enabled Disabled Device Reset Timeout Define USB Mass Storage Device Start Unit command timeout 10 sec 20sec 30 sec 40sec ...

Page 48: ...ation for the serial port Enabled Disabled Device Setting Displays Serial Port 1 2 device setting information Change Settings Change Serial Port 1 2 device settings When set to Auto allows the server s BIOS or OS to select a configuration Auto IO 3F8 IRQ 4 IO 3F8h IRQ 3 4 5 6 7 10 11 12 IO 2F8h IRQ 3 4 5 6 7 10 11 12 IO 3E8h IRQ 3 4 5 6 7 10 11 12 IO 2E8h IRQ 3 4 5 6 7 10 11 12 ...

Page 49: ...ty bit is0if num of 1 s the data bits is odd Mark parity bit is always 1 Space Parity bit is always 0 Mark and Space Parity do not allow for error detection None Even Odd Mark Space Stop Bits Stop bits indicate the end of a serial data packet A start bit indicates the beginning The standard setting is 1 stop bit Communication with slow devices may require more than 1 stop bit 1 2 Flow Control Flow...

Page 50: ...46 Terminal data Resolution 100x31 Enables or disables extended terminal resolution Enabled Disabled Legacy OS Redirection On Legacy OS the number of Rows and Columns supported redirection 80x24 80X25 ...

Page 51: ...Disabled Restore on AC Loss Defines the power state to resume to after a sys tem shutdown that is due to an interruption in AC power When set to Last State the system will return to the active power state prior to shutdown When set to Stay Off the system remains off after power shutdown Last State Stay Off Power On ACPI Sleep State Displays ACPI Sleep State S3 Video Report Enable or Disable S3 Vid...

Page 52: ...48 Hardware Monitor Press Enter to view the Hardware Monitor screen which displays a real time record of the CPU system temperature fan speed and voltage Items on this window are non configurable ...

Page 53: ...erver To enable or disable this field a Administrator Password must first be set Parameter Description Option Administrator Password This parameter indicates whether a Administrator Password has been assigned Not Installed Enabled User Password Status This parameter indicates whether a user pass word has been assigned Not Installed Enabled Set Administrator Password Press Enter to configure the Ad...

Page 54: ...ct a password parameter Set Administrator Password or Set User Password then press Enter 2 Type the original password then press Enter 3 Type a new password then press Enter 4 Retype the password to verify the first entry then press Enter again 5 Press F10 6 Select Yes to save the modified password and close the Setup Utility Removing a System Password 1 Use the up down keys to select a password p...

Page 55: ...ion Option System Information Displays basic system ID information as well as BIOS version Press Enter to access the related submenu Event Log Configuration Displays Event Log advanced settings Press Enter to access the related submenu ...

Page 56: ...52 System Information The System Management submenu is a simple display page for basic system ID information as well as System product information Items on this window are non configurable ...

Page 57: ...Erasing is done prior to any logging activation during reset No Yes next reset Yes every reset When Log is Full Choose options for reactions to a full Smbios Event Log Do Nothing Erase immediately Log OEM Codes Enable or Disable the logging of EFI Status Codes as OEM Codes Enabled Disabled Convert OEM Codes Enable or disable the converting of EFI Status Codes to Standard Smbios Types Enabled Disab...

Page 58: ...al disc drive 3 Removable device 4 Network device 5 UEFI device Parameter Description Option Hard Disk Drive Priority Press Enter to configure the boot priority Optical Disk Drive Priority Press Enter to configure the boot priority Removable Disk Drive Priority Press Enter to configure the boot priority Network Device Priority Press Enter to configure the boot priority UEFI Boot Device Priority Pr...

Page 59: ...ff POST Error Pause Select whether to pause POST when a boot up error is detected Disabled All But Keyboard All Errors Option ROM Messages Set display mode for Option ROM Force BIOS Keep Current Watch Dog Timer Enable or disable Watch Dog Timing function Enabled Disabled ...

Page 60: ...r message if the drive s specified is not bootable Parameter Description Option Built in EFI Shell Press Enter to configure the device as the boot up drive IBA GE Slot 0100 v1350 Press Enter to configure the device as the boot up drive IBA GE Slot 0200 v1350 Press Enter to configure the device as the boot up drive ...

Page 61: ...led Discard Changes Discards all changes made in the BIOS setup Enabled Disabled Load Default Values Loads the default settings for all BIOS setup parameters Setup Defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the system might not function properly Enabled Dis...

Page 62: ... installed properly and the contact leads are clean before diagnosing any system problems Memory test failed 1 See Memory 2 Main board Incorrect memory size shown or repeated during POST 1 Insert the memory modules in the DIMM sockets properly then reboot the system 2 Memory module 3 Main board System works but fails to enter power saving mode when the Power Management Mode is set to Enabled 1 Ent...

Page 63: ... and held 1 Disconnect all cables from CD DVD ROM drive except power cable then press eject button to try to unload the disk 2 CD DVD ROM drive power 3 CD DVD ROM drive CD DVD ROM drive does not read and there are no messages are displayed 1 CD may have dirt or foreign material on it Check with a known good disc 2 Ensure the CD DVD ROM driver is installed properly 3 CD DVD ROM drive CD DVD ROM dri...

Page 64: ...eys on keyboard do not work 1 Keyboard Power Supply Pressing power switch does not turn off system Only unplugging the power cord from electrical outlet can turn off the system 1 Ensure the AC LINK in BIOS Setup of Boot Configuration is not set to Stay off 2 Power switch cable assembly Pressing power switch does not turn on the system 1 Ensure the power override switch situated at the back of the ...

Page 65: ...t available 5 No Console Output Devices are found 5 No Console Input Devices are found 6 Flash update is failed 7 Reset protocol is not available 8 Platform PCI resource requirements cannot be met BIOS Recovery Instruction AMI has an embedded recovery technique In the event that the BIOS becomes corrupt the boot block can be used to restore the BIOS to a working state To restore your BIOS please f...

Page 66: ...62 Figure 300 03 ...

Page 67: ...and set recovery jumper Then system would enter BIOS Setup Menu You may see the page as the following figures shows 5 Enter Proceed with flash update page the system would recover the BIOS image automically 6 When recovery process is completed reset the system ...

Page 68: ... CPU post memory initialization is started 0x33 CPU post memory initialization Cache initialization 0x34 CPU post memory initialization Application Processor s AP initialization 0x35 CPU post memory initialization Boot Strap Processor BSP selection 0x36 CPU post memory initialization System Management Mode SMM initialization 0x37 Post Memory North Bridge initialization is started 0x38 Post Memory ...

Page 69: ...n of the South Bridge Runtime Services 0x63 CPU DXE initialization is started 0x64 CPU DXE initialization CPU module specific 0x65 CPU DXE initialization CPU module specific 0x66 CPU DXE initialization CPU module specific 0x67 CPU DXE initialization CPU module specific 0x68 PCI host bridge initialization 0x69 North Bridge DXE initialization is started 0x6A North Bridge DXE SMM initialization is st...

Page 70: ...w 0xAB Setup Input Wait 0xAC Reserved for ASL see ASL Status Codes section below 0xAD Ready To Boot event 0xAE Legacy Boot event 0xAF Exit Boot Services event 0xB0 Runtime Set Virtual Address MAP Begin 0xB1 Runtime Set Virtual Address MAP End 0xB2 Legacy Option ROM Initialization 0xB3 System Reset 0xB4 USB hot plug 0xB5 PCI bus hot plug 0xB6 Clean up of NVRAM 0xB7 Configuration Reset reset of NVRA...

Page 71: ...e isolated the problem FRU 4 Load default settings in setup 5 Check all main board jumper positions and switch settings 6 Check all adapter card jumper positions 7 Check all device jumper positions 8 Check all cables and connectors for proper installation 9 If the jumpers switches and voltage settings are correct remove or disconnect the following one at a time 10 Non Acer devices External devices...

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