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Troubleshooting

4-3

Troubleshooting

Introduction

0

This chapter contains information about troubleshooting common problems associated with

the computer.

General Information

0

The following procedures are a guide for troubleshooting computer problems. The step by

step procedures are designed to be performed as described.

NOTE:

NOTE

:

The diagnostic tests are intended for Acer products only. Non-Acer products, prototype

cards, or modified options can give false errors and invalid system responses.

1. Obtain as much detailed information as possible about the problem.
2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or

repeating the operation that led to the problem.

3. Refer to

for a list of verified symptom category to determine the solution.

4. If the issue is still not resolved, refer to the

Online Support Information

on page

.

Table 4-1.

Common Problems

Symptoms (Verified)

Power On Issues
No Display Issues
LCD Failure
Keyboard Failure
Touchpad Failure
Internal Speaker Failure
Microphone Failure
USB Failure
WLAN Failure
Bluetooth Failure
Card Reader Failure
Thermal Unit Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems

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Summary of Contents for Aspire 5560

Page 1: ... Aspire 5560 SERVICEGUIDE ...

Page 2: ...ss for any particular purpose The software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer not the manufacturer distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Copyright 2011 by Acer Incorporated All righ...

Page 3: ...rocess names are shown in italics Example the DRS5 User s Guide usr local bin fd the TPH15spool_M program Computer output text that represents information displayed on a computer screen such as menus prompts responses to input and error messages are shown in constant width Example 01 The server has been stopped User input text that represents information entered by a computer user such as command ...

Page 4: ...These localized features are not covered in this generic service guide In such cases contact your regional office or the responsible personnel channel to provide you with further technical details When ordering FRU parts Check the most up to date information available on your regional Web or channel If for whatever reason a part number change is made it may not be noted in this printed service gui...

Page 5: ...d Pointing Device 1 8 I O Ports 1 8 Software and Tools 1 9 Optional Items 1 10 Warranty 1 10 Dimensions and Weight 1 10 Environment 1 10 Notebook Tour 1 11 Open Front View 1 11 Close Front View 1 12 Left View 1 13 Right View 1 14 Base View 1 15 Indicators 1 16 Touchpad Basics 1 17 Keyboard 1 18 Hotkeys 1 21 Special Keys 1 22 Specification Tables 1 25 CHAPTER 2 System Utilities BIOS Setup Utility 2...

Page 6: ... External Modules Disassembly Flowchart 3 8 Removing the Battery Pack 3 9 Remove the Dummy Card 3 10 Removing the ODD Module 3 11 Removing the Base Door 3 14 Removing the HDD Module 3 15 Removing the WLAN Module 3 17 Removing the Memory Modules 3 19 Removing the LAN Link Cable 3 20 Main Unit Disassembly Process 3 21 Main Unit Disassembly Flowchart 3 21 Removing the Keyboard 3 22 Removing the Palmr...

Page 7: ...62 Main Unit Reassembly Process 3 64 Replacing the LCD Module 3 64 Replacing the LAN Cable 3 67 Replacing the CPU 3 68 Replacing the Thermal Module 3 69 Replacing the RTC Battery 3 71 Replacing the Mainboard 3 72 Replacing the Bluetooth Module 3 74 Replacing the USB Board 3 75 Replacing the Touchpad Board 3 77 Replacing the Speakers 3 79 Replacing the Power Button Board 3 81 Replacing the Palmrest...

Page 8: ... WLAN Failure 4 15 Bluetooth Failure 4 16 Card Reader Failure 4 17 Thermal Unit Failure 4 18 Other Functions Failure 4 19 Intermittent Problems 4 20 Undetermined Problems 4 20 Error Codes 4 21 BIOS Beep Codes 4 22 POST Codes 4 27 Component Codes 4 27 Progress Codes 4 31 CHAPTER 5 Jumper and Connector Locations Mainboard Layout 5 3 Clearing Password Check and BIOS Recovery 5 5 Clearing the BIOS Pas...

Page 9: ...ded Diagrams 6 4 Main Assembly 6 4 LCD Assembly 6 5 FRU List 6 7 CHAPTER 7 Model Definition and Configuration Aspire 5560 7 3 CHAPTER 8 Test Compatible Components Microsoft Windows 7 Environment Test 8 4 CHAPTER 9 Online Support Information ...

Page 10: ...6 ...

Page 11: ...CHAPTER 1 Hardware Specifications ...

Page 12: ...arranty 1 10 Dimensions and Weight 1 10 Environment 1 10 Notebook Tour 1 11 Open Front View 1 11 Close Front View 1 12 Left View 1 13 Right View 1 14 Base View 1 15 Indicators 1 16 Touchpad Basics 1 17 Keyboard 1 18 Hotkeys 1 21 Special Keys 1 22 Specification Tables 1 25 Computer Specifications 1 25 Processor 1 26 Processor Specifications 1 27 System Memory 1 27 Graphics Controller 1 28 VRAM Disc...

Page 13: ...Resolutions 1 33 Audio Codec 1 34 Audio Interface 1 34 Webcam 1 35 LAN 1 35 Wireless LAN 1 35 Bluetooth 1 36 USB Interface 1 36 HDMI Port 1 36 Expansion Card 1 36 System LED Indicators 1 37 Battery Pack 1 37 AC Adapter 1 37 System Power Management 1 38 System DMA Specification 1 38 ...

Page 14: ...1 4 ...

Page 15: ... DDR3 1066 1333 DDR3 SO DIMM 8 GB maximum memory capacity using two 4 GB modules Supports dual channel memory modes Up to 4 GB of DDR3 system memory upgradable to 8 GB using two soDIMM modules Display 0 15 6 HD 1366 x 768 resolution high brightness 200 nit Acer CineCrystal LED backlit TFT LCD Mercury free environment friendly 16 9 aspect ratio Graphics 0 Graphics controller UMA AMD A60M Fusion Con...

Page 16: ...n and refresh rate supported HDMI port UMA 1920 1080 60 Hz Discrete HDMI maximum resolution VGA port UMA 2560 1600 60 Hz Discrete D Sub maximum resolution Storage Subsystem 0 Hard disk drive 0 2 5 inch 9 4 mm 5400 rpm SATA hard disk drive HDD HDD models and capacities are listed on the FRU list on page 6 7 Optical disc drive 0 Slim type SATA optical disc drive ODD Odd models and capacities are lis...

Page 17: ... 3 MP HD webcam Acer Crystal Eye HD webcam featuring 1280 1024 resolution 720p HD audio video recording Wireless and networking 0 WLAN Acer InviLink Nplify 802 11b g n Wi Fi CERTIFIED Acer InviLink 802 11b g Wi Fi CERTIFIED Supports Acer SignalUp wireless technology WPAN Bluetooth 3 0 HS Bluetooth 2 0 2 1 EDR LAN Gigabit Ethernet Wake on LAN ready Privacy Control 0 BIOS supervisor user and HDD pas...

Page 18: ...rt Hotkeys for volume and brightness level media playback wireless and sleep functions and display and touchpad toggle Windows and Application keys Multilanguage support Touchpad 0 Multi gesture touchpad supporting two finger scroll pinch rotate flip Touchpad lock hotkey Adjustable touchpad sensitivity function I O Ports 0 Multi in 1 card reader SD MMC MS MS PRO xD Three USB 2 0 ports HDMI port wi...

Page 19: ...mes Reader US only NOOK for PC US only Security 0 McAfee Internet Security Suite trial only MyWinLocker Norton Online Backup Multimedia 0 Acer clear fi NTI Media Maker Communication and ISP 0 Acer Crystal Eye Microsoft Silverlight Skype Windows Live Essentials Gaming 0 Oberon GameZone1 except US Canada Hong Kong Korea WildTangent 1 US Canada only Web links and utilities 0 Acer Accessory Store Belg...

Page 20: ... Li ion battery pack 3 pin 65 W AC adapter External USB 56K modem Warranty 0 One year International Travelers Warranty ITW Dimensions and Weight 0 Dimensions 0 Width Depth Height 381 6 253 25 2 33 2 mm 15 9 96 0 99 1 3 in Weight 0 UMA 2 53 kg 5 58 lb Discrete 2 60 kg 5 74 lb Environment 0 Temperature Operating 0 to 40 C Non operating Humidity non condensing Operating 20 to 80 Non operating 20 to 8...

Page 21: ...mera for video communication selected models 2 Integrated microphones Two internal microphones for stereo sound recording 3 Display screen Also called liquid crystal display LCD displays computer output configuration may vary by model 4 Keyboard For entering data into your computer 5 Click buttons left and right The left and right buttons function like the left and right mouse buttons 6 Touchpad T...

Page 22: ...s hard drive activity Communication indicator Enables disables the computer s communication devices indicates the computer s wireless connectivity device status Indicates the computer s wireless connectivity status Red There is active wireless connection No LED light There is no wireless connection Power indicator Indicates the computer s power status Blue The computer is turned on Blinking red Th...

Page 23: ...0 100 1000 based Ethernet network 3 External display VGA port Connects to a display device e g external monitor LCD projector 4 HDMI port Supports high definition digital video connections 5 USB 2 0 port Connects to USB devices e g USB mouse USB camera 6 Microphone jack Accepts inputs from an external microphone 7 Headphones speaker line out jack Connects to audio line out devices e g speakers hea...

Page 24: ...al drive is active 4 ODD eject button Ejects the optical disc from the drive 5 ODD emergency eject hole Insert a paper clip to the emergency eject hole to eject the optical drive tray when the computer is off 6 Kensington lock slot Connects to a Kensington compatible computer security lock Note Wrap the computer security lock cable around an immovable object such as a table or the handle of a lock...

Page 25: ...Table 1 5 Base View No Icon Item Description 1 Battery pack Provides power to the computer when the power cord is unplugged 2 Battery release latch Releases the battery for removal 3 HDD memory WLAN module compartment Houses the computer s hard disk memory and WLAN optional modules ...

Page 26: ... Indicator off The computer is turned off 2 Battery indicator When the AC adapter is connected Solid blue The battery charge is at full capacity Solid amber Battery charging Blinking amber Battery is in abnormal stop charge or battery is in low power state When the AC adapter is disconnected Blinking amber Battery charge is in critically low state Indicator off Discharging state 3 HDD indicator Fl...

Page 27: ...functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad is the same as clicking the left button of a mouse Table 1 7 Touchpad Function Left Button 3 Right Button 2 Touchpad 1 Execute Quickly click twice Rapidly tap twice Select Click once Tap once Drag Click and hold then use finger on the touchpad to drag the cursor Tap twice at the same speed as d...

Page 28: ...s and Configurations Keyboard 0 The keyboard contains an numeric keypad inverted T cursor key Windows key Application key function lock keys hotkeys and media control keys controlling various computer features Figure 1 8 Keyboard ...

Page 29: ... Lock will have the following definitions When On the system boots with external keyboard keypad Num Lock status On Internal keyboard overlay numeric keys are disabled The key can be turned on off via the external keyboard keypad Num Lock affects the external keyboard keypad only Shift state is NOT required for the cursor movement by the numeric keys The state of the Num Lock is not changed by the...

Page 30: ...to the desktop F1 Show the Help window E Open Windows Explorer F Search for a file or folder D Display the desktop Ctrl F Search for computers if you are on a network Ctrl L Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain Ctrl Tab Moves focus from Start menu to the Quick Launch toolbar to the system tray use or to move focus t...

Page 31: ...p mode Fn F5 Display off Turns off the LCD back light Fn F6 Display toggle Switches the display output between the display screen external monitor if connected or both Fn F7 Touchpad toggle Turns the touchpad On or Off Fn F8 Speaker toggle Turns the speakers On or Off Fn Home Play Pause Play or pause a selected media file Fn Pg Up Stop Stop playback of the selected media file Fn Pg Dn Previous Ret...

Page 32: ...d Alt Gr and then press the key NOTE NOTE Some fonts and software do not support the Euro symbol See www microsoft com typography faq faq12 htm for more information The US dollar sign 0 1 Open a text editor or word processor 2 Hold Alt Gr and then press the key NOTE NOTE This function varies according to the language settings ...

Page 33: ...POST press F1 to access the BIOS Setup screen 3 Press to select the Main menu 4 Press to select the D2D Recovery field and make sure it is set to Enabled 5 Press F10 to save settings and close the BIOS Setup screen 6 During POST press Alt F10 to enter the system recovery partition This will display the eRecovery Management window 7 Follow the onscreen instructions to return your computer to factor...

Page 34: ...1 24 Hardware Specifications and Configurations System Block Diagram Figure 1 12 System Block Diagram ...

Page 35: ...te models Temperature Operating not writing to optical disc 0 to 40 C 32 to 104 F Operating writing to optical disc 0 to 40 C 32 to 104 F Nonoperating Relative humidity Operating 20 to 80 Nonoperating Maximum altitude unpressurized Operating Nonoperating Shock Operating 105 g 2 ms half sine TBD Nonoperating 220 g 2 ms half sine TBD Random vibration Operating 0 6 g zero to peak 5 to 500 Hz 30 min p...

Page 36: ...Foxconn WLAN 802 11BGN 2X2 Atheros HB97 HM QMI WLAN 802 11 BGN 2X2 Atheros HB97 HM WNC WLAN 802 11BGN 2X2 Atheros HB97 HM Foxconn WLAN 802 11BGN BCM 43225 BGN 2X2 HM Foxconn WLAN Broadcomm 43227 2X2 BGN PCMCIA n a Audio codec Realtek ALC271X_VB3 Card reader Broadcom BCM57785X Item Specification CPU type AMD A Series or E Series Mobile Processor Family AMD A Series quad core processor A8 3500M 4 MB...

Page 37: ... 1 V E2 3000M 1 80 GHz 2C 2 40 GHz 1 MB 35 W 1 1 V CPU Temperature Fan Speed RPM SPL Spec dBA 43 2300 28 48 2800 31 54 3200 34 62 3700 37 88 4000 40 Throttling 50 On 94 C Off 93 C OS shuts down at 98 C Hardware shuts down at 88 C Item Specification Memory controller Integrated in the AMD A Series or E Series Mobile Processor Memory size 1 2 or 4 GB Number of DIMM socket 2 Maximum memory size per s...

Page 38: ...MD A60M Fusion Controller Hub Discrete AMD Radeon HD 6620G Graphics AMD Radeon HD 6520G Graphics AMD Radeon HD 6480G Graphics AMD Radeon HD 6380G Graphics with 512 MB of dedicated system memory supporting Unified Video Decoder 3 UVD3 OpenCL 1 1 Open GL 3 2 OpenEXR High Dynamic Range HDR technology Shader Model 5 0 Microsoft DirectX 11 Item Specification Models SAMSUNG Graphic DDRIII 900 2Gb K4W2G1...

Page 39: ...ion revision 2 1 BIOS Boot specification v1 01 Simple boot flag specification v2 1 System management bus specification v2 0 AHCI support Microsoft XP Vista Windows 7 logo program Microsoft SLP 1 0 support Microsoft OA 2 0 and 2 1 support Item Specification Type Acer FineTouch keyboard Total number of keys 105 106 109 keys Windows logo key Yes Internal and external USB keyboard work simultaneously ...

Page 40: ...D7500B PVT 22HX ZT1 Product series Hitachi Travelstar Z5K320 7K500 5K500 B Toshiba MKxx65GSX Western Digital Scorpio Black Blue Configuration Interface SATA Third Generation Capacity GB 250 320 500 640 750 Bytes per sector 512 512 512 512 512 n a Data heads n a n a 4 n a n a 4 n a 4 n a Disks n a n a 2 n a n a 2 n a 2 n a Performance Data buffer 8 8 8 16 8 8 8 8 8 Spindle speed RPM 5400 Media data...

Page 41: ...CD ROM CD R CD RW DVD ROM DVD R DVD R DVD ROM DL DVD R DL DVD R DL DVD RW DVD RW DVD RAM BD ROM BD R BD RE BD ROM DL BD R DL BD RE DL 24X 24X 16X 8X 8X 8X 4X 4X 4X 4X 4X 5X 4X 4X 4X 4X 4X 4X 16X 10X 8X 8X 4X 4X 4X 4X 5X 24X 24X 24X 8X 8X 8X 6X 4X 4X 6X 6X 5X 24X 16X 8X 8X 4X 4X 6X 8X 5X Buffer memory 2 MB Loading mechanism Slot loading Release mechanism Electrical release by eject button Release b...

Page 42: ...65 nm Item Specification Vendor and models AUO B156XW02 V6 B156XW02 V2 LG LP156WH2 TLEA LP156WH4 TLA1 CMO N156B6 L0B Screen size diagonal 396 24 mm 15 6 in Active area 344 2 x 193 5 mm Display resolution pixels HD 1366 768 Pixel pitch 0 252 mm Viewing angle H V 90 50 Brightness 220 nit Contrast ratio 500 1 Response time Typical Maximum 8 ms 16 ms Typical power consumption watt 3 3 W Electrical int...

Page 43: ... 9 Y Y 1024x768 60 Hz 16 9 Y Y 1280x600 60 Hz 16 9 Y Y 1280x720 60 Hz 16 9 Y Y 1280x768 60 Hz 16 9 Y Y 1360x768 60 Hz 16 9 Y Y 1366x768 60 Hz 16 9 Y Y Resolution UMA Discrete 800x600 60 Hz 16 9 Y Y 1024x768 60 Hz 16 9 Y Y 1280x600 60 Hz 16 9 Y Y 1280x720 60 Hz 16 9 Y Y 1280x768 60 Hz 16 9 Y Y 1360x768 60 Hz 16 9 Y Y 1366x768 60 Hz 16 9 Y Y ...

Page 44: ...ager to enhance user experience Provides 10 foot GUI for easy menu navigation on Windows Media Center Microphone Acoustic Echo Cancellation AEC Noise Suppression NS and Beam Forming BF technology for voice application Smart multiple streaming operation HDMI audio driver for AMD platform Dolby PCEE program optional software feature DTS CONNECT optional software feature SRS TrueSurround HD optional ...

Page 45: ...t with IEEE standards Compliant with IEEE 802 3az draft standard for Energy Efficient Ethernet EEE State of the art physical layer interface that exceeds IEEE requirements Item Specification Module Foxconn WLAN 802 11BG Atheros AR9285 HB95 FOR Foxconn WLAN 802 11BGN 2X2 Atheros HB97 HM QMI WLAN 802 11 BGN 2X2 Atheros HB97 HM WNC WLAN 802 11BGN 2X2 Atheros HB97 HM Foxconn WLAN 802 11BGN BCM 43225 B...

Page 46: ... 2 1 Mbit s Radio frequency 2 4 GHz CMOS technology 0 13µ Item Specification Controller Integrated in the AMD A60M Fusion Controller Hub Number and location of USB port Three EHCI 2 Output current 1 0A for each connector Item Specification Compliance level HDMI 1 4a Data throughput Up to 16 7 million colors Number of HDMI port 1 Location Left side Item Specification Form factor PCI Express Mini Ca...

Page 47: ...lly low state Indicator off Discharging state HDD activity Flashes blue when there is hard drive activity Wireless connectivity Flashes blue when there is an active wireless connection Item Specification Vendor and models LGC AS10D Main Common ID AS10D81 Panasonic AS10D Main Common ID AS10D51 Samsung AS10D Main Common ID AS10D61 Sanyo AS10D Main Common ID BQ8055 Simplo AS10D Main Common ID AS10D71...

Page 48: ...s run It is not safe to disassemble the machine in this state G1 Sleeping The computer consumes a small amount of power user mode threads are not being executed and the system appears to be off It is not safe to disassemble the machine in this state G0 Working The computer dispatches user mode application threads and they execute It is not safe to disassemble the machine in this state S4 Non Volat...

Page 49: ...processor IRQ14 Not in use IRQ15 Not in use I O address hex System Function shipping configuration 0000 001F Direct Memory Access Controller 0000 0CF7 PCI bus 0020 0021 Programmable Interrupt Controller 0022 0023 Motherboard resources 002E 002F Motherboard resources 0040 0043 System Timer 0060 0060 Standard PS 2 Keyboard 0061 0061 System speaker 0062 0062 Microsoft ACPI Compliant Embedded Controll...

Page 50: ...ontroller 04D0 04D1 Motherboard resources 04D6 04D6 Direct memory access controller 0530 0537 Motherboard resources 0800 0827 Motherboard resources 0830 0830 Motherboard resources 0840 0847 Motherboard resources 0B00 0B1F Motherboard resources 0B20 0B3F Motherboard resources 0C00 0C01 Motherboard resources 0C14 0C14 Motherboard resources 0C50 0C52 Motherboard resources 0CD0 0CD1 Motherboard resour...

Page 51: ... 6380G 2100 210F AMD SATA Controller 2110 2117 AMD SATA Controller 2118 211F AMD SATA Controller 2120 2123 AMD SATA Controller 2124 2127 AMD SATA Controller 8100 81FF Motherboard resources 8200 82FF Motherboard resources I O address hex System Function shipping configuration ...

Page 52: ...1 42 Hardware Specifications and Configurations ...

Page 53: ...CHAPTER 2 System Utilities ...

Page 54: ...IOS Utility 2 3 BIOS Flash Utilities 2 11 WinFlash Utility 2 12 Remove HDD BIOS Password Utilities 2 13 Removing the HDD Password 2 13 Removing the BIOS Passwords 2 14 Clearing the BIOS Passwords 2 15 Using DMI Tools 2 16 LAN EEPROM Utility 2 16 ...

Page 55: ...During the next POST press F12 to enter the multi boot menu Navigating the BIOS Utility 0 The BIOS Setup Utility has five menu options namely Information Main Security Boot Exit Perform the following actions to navigate through the BIOS Setup Utility Press the to select items in the menu bar Press to select an item in the menu screen or in an option box Press F5 or F6 to change the parameter value...

Page 56: ... Model name of the installed optical device System BIOS Version Current system BIOS version VGA BIOS Version Current firmware version of the system VGA KBC Version Current keyboard controller version Serial Number Serial number of the computer Phoenix SecureCore Tiano Setup CPU Type CPU Speed HDD Model Name HDD Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version KBC Version Serial ...

Page 57: ...SS hour minute second System Date System date Format MM DD YYYY month day year Total Memory Total system memory available Video Memory System memory allocated for graphics processing Table 2 1 Hardware Information Continued Parameter Description Item Specific Help View or set system time F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu F5 F6 Enter F9 F10 Setup Defaults Save a...

Page 58: ...ion Option Enabled or Disabled SATA Mode Option to set the SATA controller mode Option AHCI or IDE Table 2 3 BIOS Security Parameter Description Option Supervisor Password Is Supervisor password setting Clear or Set User Password Is User password setting Clear or Set Table 2 2 BIOS Main Continued Parameter Description Format Option Item Specific Help Set or clear the Supervisor account s password ...

Page 59: ...ht alphanumeric characters A Z a z 0 9 3 Retype the password in the Confirm New Password field and press Enter IMPORTANT Use care when typing a password Characters do not appear on the screen 4 Press Enter NOTE NOTE Users can choose to enable the Password on Boot parameter 5 Press F10 to save changes and exit from the BIOS Setup Utility HDD Password State Hard drive password setting Clear or Set S...

Page 60: ...from the BIOS Setup Utility Changing a Password 0 1 Press to highlight a Set _______ Password parameter and press Enter The Set _______ Password dialog box appears Figure 2 6 Set Supervisor Password 2 Type the current password in the Enter Current Password field and press Enter 3 Type the new password in the Enter New Password field 4 Retype the password in the Confirm New Password field Figure 2 ...

Page 61: ...4 External USB hard drive 5 External USB optical drive 6 External USB bootable device Press to select a device and press F5 or F6 to move it up or down the list Figure 2 8 BIOS Boot Item Specific Help Use or to select a device then press F6 to move it up the list or F5 to move it down the list Press Esc to escape the menu Boot Priority Order F1 Esc Help Exit Select Item Select Menu Change Values S...

Page 62: ...t Load the default values for all setup items Discard Changes Load the previous values for all setup items Save Changes Save the setup changes Main Item Specific Help Equal to F10 save all changes of all menus then exit setup configure driver Finally resets the system automatically F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu F5 F6 Enter F9 F10 Setup Defaults Save and Exi...

Page 63: ...used NOTE NOTE Use AC adaptor power supply when running Flash utility If battery pack does not contain power to finish loading BIOS Flash do not boot system Perform the following to run Flash 1 Rename the BIOS file as XXXXXXX FD 2 Copy the XXXXXXX FD file to a bootable USB device containing the Crisis Recovery disk files 3 Turn off the computer 4 Insert the USB device containing the renamed BIOS f...

Page 64: ...g to use the WinFlash Utility 1 Double click the WinFlash executable file 2 Click OK to begin the update Item Specific Help Use or to select a device then press F6 to move it up the list or F5 to move it down the list Press Esc to escape the menu Boot Priority Order F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu F5 F6 Enter F9 F10 Setup Defaults Save and Exit 2 ATAPI CD DVD...

Page 65: ...DD password is entered three times in succession an error is generated Figure 2 11 Figure 2 11 Password Error Status To reset the HDD password 1 Open the computer in a DOS environment 2 Type the following command A unlock6 XXXXX 00 Figure 2 12 Unlock Key Code 3 Press Enter to display the command options Figure 2 13 Password Encoding Password Error Status HDD password error code ...

Page 66: ...sword prompt type the master password generated in step 5 then press Enter Removing the BIOS Passwords 0 To clear a lost BIOS password user or supervisor password you need to short the clear password hardware gap G1901 located on the mainboard Refer to the Clearing the BIOS Passwords on page 5 5 section for detailed instructions Figure 2 14 G1901 Hardware Gap ...

Page 67: ...plug one end of the AC adapter into the DC in jack and plug one end to an electrical outlet 7 Press the button to turn on the computer 8 After the BIOS POST remove the tool from the hardware gap 9 Reinstall the battery pack and the lower case cover 10 Turn on the computer and press F2 during bootup to access the Setup Utility If no password prompt appears the BIOS passwords have been cleared If th...

Page 68: ...tem and move the entry USB HDD to the first position Figure 2 15 BIOS Boot 5 Connect the USB HDD and reboot the computer 6 At the command prompt navigate to the MAC folder 7 Execute the MAC BAT file 8 At prompt type in MAC address 9 Press Enter 10 Reboot when the process has completed Item Specific Help Use or to select a device then press F6 to move it up the list or F5 to move it down the list P...

Page 69: ...CHAPTER 3 Machine Maintenance ...

Page 70: ... Process 3 21 Main Unit Disassembly Flowchart 3 21 Removing the Keyboard 3 22 Removing the Palmrest Module Upper Cover 3 23 Removing the Power Button Board 3 26 Removing the Speakers 3 28 Removing the Touchpad Board 3 30 Removing the USB Board 3 32 Removing the Bluetooth Module 3 34 Removing the RTC Battery 3 35 Removing the Mainboard 3 36 Removing the Thermal Module 3 38 Removing the CPU 3 40 Rem...

Page 71: ... the RTC Battery 3 71 Replacing the Mainboard 3 72 Replacing the Bluetooth Module 3 74 Replacing the USB Board 3 75 Replacing the Touchpad Board 3 77 Replacing the Speakers 3 79 Replacing the Power Button Board 3 81 Replacing the Palmrest Module Upper Cover 3 83 Replacing the Keyboard 3 86 External Module Reassembly Process 3 87 Replacing the LAN Link Cable 3 87 Replacing the Memory Modules 3 88 R...

Page 72: ...3 4 ...

Page 73: ... size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components The product previews seen in the disassembly procedures may not represent the final product color or configuration Recommended Equipment 0 To disassemble the computer the following tools are suggested Wrist grounding strap and conductive mat for preventing elec...

Page 74: ...eeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system Figure 3 1 AC Adapter 3 Place the system on a flat stable surface ...

Page 75: ...illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the mainboard you must first remove the keyboard then disassemble the inside assembly frame in that order Table 3 1 Main Screw List Screw Quantity Acer Part Number M2 5 L6 23 86 00E12 536 M2 L3 14 86 00F80 723 M2 5 L4 7 8600H36 534 M3 L4 2...

Page 76: ...ew Quantity Acer Part Number ODD Module Disassembly M2 5 L6 1 86 00E12 536 ODD Bracket Disassembly M2 L3 2 86 00F80 723 Base Door Disassembly M2 5 L6 3 86 00E12 536 HDD Module Disassembly M2 5 L4 1 86 00H36 534 HDD Bracket Disassembly M3 L4 2 86 9A524 4R0 WLAN Module Disassembly M2 L3 1 86 00F80 723 BATTERY PACK DUMMY CARD HDD MODULE DIMM MODULES WLAN MODULE BASE DOOR ODD MODULE ...

Page 77: ... and hold the battery release latch all the way through to release the battery pack Figure 3 3 Battery Pack 3 Remove the battery pack from its bay Figure 3 4 Battery Pack NOTE NOTE The battery has been highlighted with the yellow oval in Figure 3 4 Disconnect the battery and follow local regulations for disposal ...

Page 78: ...10 Machine Maintenance Remove the Dummy Card 0 1 Push against the dummy card as if you were pushing it further into the slot a 2 Pull the dummy card out b Figure 3 5 Dummy Card ...

Page 79: ...ng the ODD Module 0 1 Remove the screw securing the ODD module Figure 3 6 ODD Module Screw 2 Slide the drive out of the drive bay Figure 3 7 ODD Module Table 3 3 Screw Step Screw Quantity Screw Type ODD Module Disassembly M2 5 L6 1 ...

Page 80: ...ance 3 Remove the screws securing the ODD bracket Figure 3 8 ODD Bracket Screws 4 Detach the bracket from the module Figure 3 9 ODD Bracket Table 3 4 Screws Step Screw Quantity Screw Type ODD Bracket Disassembly M2 L3 2 ...

Page 81: ...Machine Maintenance 13 5 Pry the ODD bezel off the module Figure 3 10 ODD Bezel ...

Page 82: ...base door Figure 3 11 Base Door Screws 3 Insert a non marring plastic scribe on the base door s notch to release the base door 4 Pry the top edges of the base door to separate it from the lower case and then pull the base door off the notebook computer Figure 3 12 Base Door Table 3 5 Screws Step Screw Quantity Screw Type Base Door Disassembly M2 5 L6 3 ...

Page 83: ...ed on the preceding section 2 Remove the HDD screw Figure 3 13 HDD Module Screw 3 Grasp the black mylar tab and use it to disengage the HDD from its connector and then lift the HDD from its compartment Figure 3 14 HDD Module Table 3 6 Screw Step Screw Quantity Screw Type HDD Module Disassembly M2 5 L4 1 ...

Page 84: ...aintenance 4 Remove the two screws securing the HDD bracket a and then remove the HDD b Figure 3 15 HDD Bracket Screw and HDD Bracket Table 3 7 Screws Step Screw Quantity Screw Type HDD Bracket Disassembly M3 L4 2 ...

Page 85: ...cables from the WLAN module IMPORTANT For reference during machine reassembly note which cable color corresponds to the main black and auxiliary white connectors Figure 3 16 WLAN Module Antennas 3 Remove the screw securing the WLAN module Figure 3 17 WLAN Module Screw Table 3 8 Screw Step Screw Quantity Screw Type WLAN Module Disassembly M2 L3 1 ...

Page 86: ...18 Machine Maintenance 4 Remove the WLAN module from the slot Figure 3 18 WLAN Module ...

Page 87: ...g the Base Door procedure described on page 3 14 2 Push out the latches on both sides of the memory slot until the module tilts upward a and then remove the DM1 slot module b Figure 3 19 DM1 Slot Module 3 Repeat step 2 to remove the DM2 slot module Figure 3 20 DM2 Slot Module ...

Page 88: ...ink Cable 0 1 Perform the Removing the Base Door procedure described on page 3 14 2 Disconnect one end of the LAN link cable from the mainboard Figure 3 21 LAN Link Cable 3 Disconnect the other end from the LAN cable Figure 3 22 LAN Link Cable ...

Page 89: ...723 Power Button Board Disassembly M2 x L3 2 86 00F80 723 Speakers Disassembly Special screw 4 86 EZM62 5R7 USB Board Disassembly M2 x L3 1 86 00F80 723 Mainboard Disassembly M2 x L3 1 86 00F80 723 Thermal Module Disassembly 6 LCD Module Disassembly M2 5 L6 4 86 00E12 536 KEYBOARD THERMAL MODULE RTC BATTERY EXTERNAL MODULES PALMREST MODULE UPPER COVER POWER BUTTON BOARD LEFT AND RIGHT SPEAKERS TOU...

Page 90: ...t to use excessive force when removing 1 Use a non marring plastic flat blade screwdriver to push the latches on the top side of the keyboard Figure 3 24 Keyboard Latches 2 Gently pry up the keyboard 3 Slide the keyboard forward to access the keyboard cable a Open the connector latch b and then disconnect the cable c Figure 3 25 Keyboard ...

Page 91: ...bed on pages 3 11and 3 15 respectively 2 Perform the Removing the Keyboard procedure described on the preceding section 3 Open the power button board cable connector latch a and then disconnect the cable b Figure 3 26 Power Button Board Cable 4 Open the touchpad cable connector latch a and then disconnect the cable b Figure 3 27 Touchpad Board Cable ...

Page 92: ...sconnect the speaker cable Figure 3 28 Speaker Cable 6 Remove the top side screws securing the upper cover Figure 3 29 Upper Cover Screw Top Side Table 3 10 Screws Step Screw Quantity Screw Type Upper Cover Disassembly M2 5 L6 4 ...

Page 93: ...s between the upper cover and lower case and insert a small flat blade screwdriver or non marring scribe into each gap to separate the one from the other Once the upper cover is separated lift it from the lower case Figure 3 31 Upper Cover Table 3 11 Screws Step Screw Quantity Screw Type Upper Cover Disassembly M2 5 L6 11 1 11 M2 L3 3 12 14 ...

Page 94: ...ing the Palmrest Module Upper Cover procedure described on the preceding section 2 Carefully pull the black mylar tabs from the power button board Figure 3 32 Power Button Board Tapes 3 Open the connector latch a and then remove the cable b Figure 3 33 Power Button Board Cable ...

Page 95: ...s securing the power button board Figure 3 34 Power Button Board Screws 5 Remove the power button board from the upper cover Figure 3 35 Power Button Board Table 3 12 Screws Step Screw Quantity Screw Type Power Button Board Disassembly M2 L3 2 ...

Page 96: ...described on page 3 23 2 Carefully pull the black mylar tape from the speaker cables and then release the cables from the cable guides Figure 3 36 Speaker Tapes 3 Remove the screws securing the speaker Figure 3 37 Speaker Screws Table 3 13 Screws Step Screw Quantity Screw Type Speakers Disassembly Special screw 4 ...

Page 97: ...Machine Maintenance 29 4 Lift the speakers from the upper cover Figure 3 38 Speaker Screws ...

Page 98: ...orm the Removing the Palmrest Module Upper Cover procedure described on page 3 23 2 Open the connector latch a and then disconnect the cable b Figure 3 39 Touchpad Board Cable 3 Detach the silver tape securing the touchpad board Figure 3 40 Touchpad Board Tape ...

Page 99: ...d the upper cover and carefully pry the board loose Remove the touchpad board from the palm rest Figure 3 41 Touchpad Board NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 41 Follow the local regulations for disposing this type of circuit board ...

Page 100: ...r latches on both ends of the USB board cable a and then disconnect the USB board cable from both the mainboard and the USB board b Remove the USB board cable from the lower case c Figure 3 42 USB Board Cable 3 Remove the screw securing the USB board Figure 3 43 USB Board Screw Table 3 14 Screw Step Screw Quantity Screw Type USB Board Disassembly M2 L3 1 ...

Page 101: ...Machine Maintenance 33 4 Release the USB board from its securing tab and then remove the USB board from the lower case Figure 3 44 USB Board ...

Page 102: ...tooth Module 0 1 Perform the Removing the Palmrest Module Upper Cover procedure described on page 3 23 2 Disconnect the Bluetooth cable Figure 3 45 Bluetooth Cable 3 Detach the Bluetooth module from the mainboard Figure 3 46 Bluetooth Module ...

Page 103: ... on page 3 23 2 Insert a small flat blade screwdriver between the battery and spring latch to dislodge the battery a and then remove the battery b Figure 3 47 RTC Battery NOTE NOTE The RTC battery has been highlighted with a yellow circle in Figure 3 47 Detach the RTC battery and follow the local regulations for disposing it ...

Page 104: ...module is installed remove it Perform the Removing the WLAN Module procedure described on pages 3 17 3 Perform the Removing the Palmrest Module Upper Cover procedure described on page 3 23 4 Disconnect the LCD cable Figure 3 48 LCD Cable 5 Remove the screw securing the mainboard Figure 3 49 Mainboard Screw Table 3 15 Screw Step Screw Quantity Screw Type Mainboard Disassembly M2 L3 1 ...

Page 105: ...ure 3 50 Mainboard NOTE NOTE A circuit board that is 10 cm2 has been highlighted with a yellow rectangle in Figure 3 50 Follow the local regulations for disposing this type of circuit board 7 Flip the mainboard over a and then disconnect the DC input cable b Figure 3 51 DC input Cable ...

Page 106: ...e preceding section 2 Disconnect the thermal module fan cable Figure 3 52 Fan Cable 3 Loosen the spring loaded captive screws securing the thermal module Follow the screw sequence indicated on Figure 3 53 Figure 3 53 Thermal Module Screws Table 3 16 Screws Step Screw Quantity Screw Type Thermal Module Disassembly 6 ...

Page 107: ...Machine Maintenance 39 4 Remove the thermal module from the mainboard Figure 3 54 Thermal Module ...

Page 108: ...PU 0 1 Perform the Removing the Mainboard procedure described on page 3 36 2 Use a flat blade screwdriver to turn the CPU socket lock screw counter clockwise Figure 3 55 CPU Socket Screw 3 Remove the CPU from the mainboard Figure 3 56 CPU ...

Page 109: ...Machine Maintenance 41 Removing the LAN Cable 0 1 Perform the Removing the Mainboard procedure described on page 3 36 2 Remove the LAN cable from the lower case Figure 3 57 LAN Cable ...

Page 110: ...Perform the Removing the Mainboard procedure described on page 3 36 2 Release the antenna cable from its top side latches Figure 3 58 Antenna Cable Top Side Latches 3 Release the LCD cable from its top side latches Figure 3 59 LCD Cable Top Side Latches ...

Page 111: ...C input cable from the lower case Figure 3 60 DC Input Cable Top Side Latches 5 Remove the screws securing the LCD module Figure 3 61 LCD Module Hinge Screws Table 3 17 Screws Step Screw Quantity Screw Type LCD Module Disassembly M2 5 L6 4 ...

Page 112: ...44 Machine Maintenance 6 Remove the LCD module from the lower case Figure 3 62 LCD Module ...

Page 113: ... Flowchart Table 3 18 Screw List Step Screw Quantity Acer Part Number LCD Bezel Disassembly M2 5 L4 2 86 00H36 534 LCD Panel Disassembly M2 5 L4 4 86 00H36 534 LCD Brackets Disassembly M2 L3 4 86 00F80 723 LCD BEZEL LCD PANEL WEB CAMERA ANTENNAS LCD COVER MICROPHONE LEFT LCD BRACKET LCD FPC CABLE RIGHT LCD BRACKET LCD MODULE ...

Page 114: ... described on page 3 42 2 Remove the screw rubber covers on the lower corners of the LCD bezel Figure 3 64 LCD Bezel Screw Covers 3 Remove the screws on the lower corners of the LCD bezel Figure 3 65 LCD Bezel Screws Table 3 19 Screws Step Screw Quantity Screw Type LCD Bezel Disassembly M2 5 L4 2 ...

Page 115: ...ce 47 4 Carefully pry loose the LCD bezel from the LCD cover Start on the bottom side continue to the left and right sides and finally the top side a and then remove the bezel from the LCD module b Figure 3 66 LCD Bezel ...

Page 116: ... the preceding section 2 Disconnect the camera board cable Figure 3 67 Camera Board Cable 3 Detach the black tape covering the microphone and LCD webcam cables Figure 3 68 Microphone and LCD webcam Cables Tape 4 Disconnect the microphone cable and LCD webcam cable Figure 3 69 Microphone and LCD webcam Cables ...

Page 117: ...se the LCD webcam cable from its LCD cover latches Figure 3 70 LCD webcam Cable 6 Remove the screws securing the LCD panel Figure 3 71 LCD Panel Screws Table 3 20 Screws Step Screw Quantity Screw Type LCD Panel Disassembly M2 5 L4 4 ...

Page 118: ...LCD Panel 8 Turn the LCD on its front to access the LCD cable 9 Detach the webcam side of the LCD webcam cable from the LCD panel a Detach the transparent tape securing the LCD cable b and then disconnect the cable from the LCD board c Figure 3 73 LCD webcam Cable LCD Side ...

Page 119: ...the LCD Panel procedure described on the preceding section 2 Remove the screws securing the left and right LCD brackets and then remove the left and right brackets Figure 3 74 LCD Bracket Screws Table 3 21 Screws Step Screw Quantity Screw Type LCD Brackets Disassembly M2 L3 4 ...

Page 120: ...52 Machine Maintenance Removing the Camera Board 0 1 Perform the Removing the LCD Panel procedure described on page 3 48 2 Carefully pry the camera board off the LCD cover Figure 3 75 Camera Board ...

Page 121: ...one 0 1 Perform the Removing the LCD Panel procedure described on page 3 48 2 Release the microphone cable from the adhesive tabs securing them Figure 3 76 Microphone Cable Tapes 3 Remove the microphone from the LCD cover Figure 3 77 Microphone ...

Page 122: ...he Antennas 0 1 Perform the Removing the LCD Panel procedure described on page 3 48 2 Release the antenna cables from the cable guides and detach the tin foil tapes then remove the antenna cables from the LCD cover Figure 3 78 Antennas ...

Page 123: ...enance 55 LCD Module Reassembly Process 0 Replacing the Antennas 0 1 Place the antenna cables on the LCD cover secure the cables with tin foil tapes and then route the cables to the cable guides Figure 3 79 Antennas ...

Page 124: ...56 Machine Maintenance Replacing the Camera Board 0 1 Place the camera board on the LCD cover and press down to secure in place Figure 3 80 Camera Board ...

Page 125: ...placing the Microphone 0 1 Place the microphone on the LCD cover Figure 3 81 Microphone 2 Route the microphone cable to the cable guides and then secure the cable underneath the adhesive tabs Figure 3 82 Microphone Cable Tapes ...

Page 126: ...the LCD Brackets 0 1 Attach the LCD left and right brackets to the LCD panel a and then secure the brackets with the four screws b Figure 3 83 LCD Brackets Table 3 22 Screws Step Screw Quantity Screw Type LCD Brackets Assembly M2 L3 4 ...

Page 127: ...D cable to the LCD board a and secure LCD cable connection with the transparent tape b Secure the webcam side of the LCD webcam cable in place using double sided adhesive tape c Figure 3 84 LCD webcam Cable 2 Place the LCD panel on the LCD cover Figure 3 85 LCD Panel ...

Page 128: ...Connect the microphone cable Figure 3 86 Microphone Cable 4 Secure the cables underneath the black tape Figure 3 87 Microphone and LCD webcam Cable 5 Secure the LCD webcam cable to the cable guides Figure 3 88 LCD webcam Cable ...

Page 129: ...e 61 6 Secure the LCD panel with the four screws Figure 3 89 LCD Panel Screws 7 Connect the camera board cable Figure 3 90 Camera Board Cable Table 3 23 Screws Step Screw Quantity Screw Type LCD Panel Assembly M2 5 L4 4 ...

Page 130: ...o place NOTE NOTE Make sure that the LCD camera board microphone and antenna cables are properly routed on the hinge sides and there is no gap between the bezel and the LCD cover Figure 3 91 LCD Bezel 2 Secure the bezel with the two screws Figure 3 92 LCD Bezel Screws Table 3 24 Screws Step Screw Quantity Screw Type LCD Bezel Assembly M2 5 L4 2 ...

Page 131: ...Machine Maintenance 63 3 Secure the bezel with the two screw covers Figure 3 93 LCD Bezel Screw Covers ...

Page 132: ...s 0 Replacing the LCD Module 0 1 Position the LCD module on the lower case Figure 3 94 LCD Module 2 Secure LCD module with the two screws Figure 3 95 LCD Module Hinge Screws Table 3 25 Screws Step Screw Quantity Screw Type LCD Module Assembly M2 5 L6 4 ...

Page 133: ...cables through their top side latches and then insert the antenna cables into the openings on the lower case Figure 3 96 Antenna Cables Top Side Latches 4 Route the LCD cable through their top side latches Figure 3 97 LCD Cable Top Side Latches ...

Page 134: ...66 Machine Maintenance 5 Position the DC input cable on the lower case Figure 3 98 DC Input Cable ...

Page 135: ...eplacing the LAN Cable 0 1 Position the LAN cable on the lower case and then press down on the cable to secure it on the lower case Make sure to secure the cable in place using double sided adhesive tape Figure 3 99 LAN Cable ...

Page 136: ...old arrow on the corner of the CPU is aligned with the beveled corner of the socket The CPU will easily fit into the socket if you orient it properly Figure 3 101 CPU Orientation Marker 3 Use a flat blade screwdriver to turn the socket screw clockwise to secure the CPU in place Figure 3 102 CPU Socket Screw ...

Page 137: ...mal module and the CPU 2 Apply a small amount of thermal grease onto the center area of the CPU There is no need to spread the grease manually the force used during the installation of the thermal module is sufficient The following brands of thermal grease are approved for use N302 I Connosseur Honeywell Eapus XR PE 3 Place the thermal module on the mainboard Make sure to align the captive screws ...

Page 138: ...screws to secure the thermal module Follow the screw sequence indicated on Figure 3 104 Figure 3 104 Thermal Module Screws 5 Connect the fan cable to the mainboard Figure 3 105 Fan Cable Table 3 26 Screws Step Screw Quantity Screw Type Thermal Module Assembly 6 ...

Page 139: ...Maintenance 71 Replacing the RTC Battery 0 1 Place the RTC battery into the empty socket on the mainboard with the symbol facing up a and then press down to secure it to the mainboard b Figure 3 106 RTC Battery ...

Page 140: ...ide the mainboard toward the left side of the lower case with the I O ports of the mainboard extruding from their port holes then lower the mainboard in place Note the following reminders Make sure a RTC battery is installed on the mainboard Check that the DC input cable is properly positioned on the top left corner of the lower case Figure 3 108 Mainboard ...

Page 141: ...ance 73 3 Secure the mainboard with the one screw Figure 3 109 Mainboard Screw 4 Connect the LCD cable to the mainboard Figure 3 110 LCD Cable Table 3 27 Screw Step Screw Quantity Screw Type Mainboard Assembly M2 L3 1 ...

Page 142: ...aintenance Replacing the Bluetooth Module 0 1 Place the Bluetooth module on the mainboard and press down to secure in place Figure 3 111 Bluetooth Module 2 Connect the Bluetooth cable Figure 3 112 Bluetooth Module ...

Page 143: ... lower case with the I O ports of the USB board extruding from their port holes and then lower the USB board under the securing tab Figure 3 113 USB Board 2 Secure the USB board with the one screw Figure 3 114 USB Board Screw Table 3 28 Screw Step Screw Quantity Screw Type USB Board Assembly M2 L3 1 ...

Page 144: ...chine Maintenance 3 Position the USB board cable on the lower case a Connect the USB board cable to both the mainboard and the USB board b and then close the connector latches c Figure 3 115 USB Board Cable ...

Page 145: ...ch a double sided adhesive tape on the back side of the touchpad board Position the board on the upper cover and press down to secure the board in place Figure 3 116 Touchpad Board 2 Secure a tin foil tape over the touchpad board Figure 3 117 Touchpad Board Tape ...

Page 146: ...78 Machine Maintenance 3 Connect the touchpad board cable a and then close the connector latch b Figure 3 118 Touchpad Board Cable ...

Page 147: ... the Speakers 0 1 Position the speakers on the upper cover Figure 3 119 Speakers 2 Secure the speakers with the four screws Figure 3 120 Speaker Screws Table 3 29 Screws Step Screw Quantity Screw Type Speakers Assembly Special screw 4 ...

Page 148: ...80 Machine Maintenance 3 Route the speaker cables on the cable guide and then secure the cables underneath the black mylar tape Figure 3 121 Speaker Tape ...

Page 149: ...n the upper cover aligning the tabs in the cover a and then lower the board in place b Figure 3 122 Power Button Board 2 Secure the power button board with the two screws Figure 3 123 Power Button Board Screws Table 3 30 Screws Step Screw Quantity Screw Type Power Button Board Assembly M2 L3 2 ...

Page 150: ...nect the power button board cable a and then close the connector latch b Press down on the cable to secure it in place Figure 3 124 Power Button Board Cable 4 Press down on the black mylar tabs Figure 3 125 Power Button Board Tape ...

Page 151: ...ard cables are not caught underneath the upper cover 2 Align the upper cover with the lower case then press it down on all sides until it snaps into place Figure 3 126 Upper Cover 3 Secure the upper cover with the four screws Figure 3 127 Upper Cover Screw Top Side Table 3 31 Screws Step Screw Quantity Screw Type Upper Cover Assembly M2 5 L6 4 ...

Page 152: ...tor latch b Figure 3 128 Power Button Board Cable 5 Connect the touchpad board cable a and then close the connector latch b Figure 3 129 Touchpad Board Cable 6 Connect the speaker cable Figure 3 130 Speaker Cable 7 Close the LCD panel and turn the computer over so that the base is facing up ...

Page 153: ...e Maintenance 85 8 Secure the upper cover with the fourteen screws Figure 3 131 Upper Cover Screws Base Side Table 3 32 Screws Step Screw Quantity Screw Type Upper Cover Assembly M2 5 L6 11 1 11 M2 L3 3 12 14 ...

Page 154: ...the keyboard cable to the mainboard a and then close the connector latch b Align the tabs along the bottom edge of the keyboard with the corresponding slots on the upper cover then press the keyboard down until the tabs snaps into place c Figure 3 132 Keyboard ...

Page 155: ...ss 0 Replacing the LAN Link Cable 0 1 Connect one end of the LAN link cable to the LAN cable Figure 3 133 LAN Link Cable 2 Connect the other end of the LAN link cable to the mainboard and then position the cable on the mainboard Figure 3 134 LAN Link Cable ...

Page 156: ... until it clicks into place b The module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory slot Figure 3 135 DM1 Slot Module 2 If a second memory module is available install it in the DM2 slot by repeating step 1 Figure 3 136 DM2 Slot Module ...

Page 157: ... Module 0 1 Insert the WLAN module at a 30 angle into the Mini Card slot Figure 3 137 WLAN Module 2 Secure the WLAN module with a screw Figure 3 138 WLAN Module Screw Table 3 33 Screw Step Screw Quantity Screw Type WLAN Module Assembly M2 L3 1 ...

Page 158: ...enna cables to the WLAN module IMPORTANT The main antenna cable black should be attached to connector near the module screw the auxiliary antenna cable white should be attached to the connector near the lower case cable opening Figure 3 139 WLAN Module Antennas ...

Page 159: ...inside the bracket and then secure it with the two screws Figure 3 140 HDD Bracket Screws 2 Lay down the hard drive in the HDD bay and then slide it firmly into place Figure 3 141 HDD Module Table 3 34 Screws Step Screw Quantity Screw Type HDD Bracket Assembly M3 L4 2 ...

Page 160: ...92 Machine Maintenance 3 Secure the HDD to the bay with a screw Figure 3 142 HDD Module Screw Table 3 35 Screw Step Screw Quantity Screw Type HDD Module Assembly M2 5 L4 1 ...

Page 161: ...the base door into the slots on the lower case a and then press down the base door into place b Figure 3 143 Base Door 2 Secure the base door with the three screws Figure 3 144 Base Door Screws Table 3 36 Screws Step Screw Quantity Screw Type Base Door Assembly M2 5 L6 3 ...

Page 162: ...94 Machine Maintenance Replacing the ODD Module 0 1 Attach the ODD bezel to the optical drive Figure 3 145 ODD Bezel 2 Attach the bracket to the ODD Figure 3 146 ODD Bracket ...

Page 163: ...95 3 Secure the bracket with the two screws Figure 3 147 ODD Bracket Screws 4 Slide the optical drive into the drive bay Figure 3 148 ODD Module Table 3 37 Screws Step Screw Quantity Screw Type ODD Bracket Assembly M2 L3 2 ...

Page 164: ...96 Machine Maintenance 5 Secure the ODD with a screw Figure 3 149 ODD Bracket Screw Table 3 38 Screw Step Screw Quantity Screw Type ODD Module Assembly M2 5 L6 1 ...

Page 165: ...Machine Maintenance 97 Replacing the Dummy Card 0 1 Insert the dummy card into the slot until it clicks into place Figure 3 150 Dummy Card ...

Page 166: ... Maintenance Replacing the Battery Pack 0 1 Turn the computer over so that the base is facing up 2 Position the battery pack into the bay and then press it down until it snaps into place Figure 3 151 Battery Pack ...

Page 167: ...CHAPTER 4 Troubleshooting ...

Page 168: ... 10 Internal Speaker Failure 4 11 Microphone Failure 4 13 USB Failure 4 14 WLAN Failure 4 15 Bluetooth Failure 4 16 Card Reader Failure 4 17 Thermal Unit Failure 4 18 Other Functions Failure 4 19 Intermittent Problems 4 20 Undetermined Problems 4 20 Error Codes 4 21 BIOS Beep Codes 4 22 POST Codes 4 27 Component Codes 4 27 Progress Codes 4 31 ...

Page 169: ...tain as much detailed information as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Refer to Table 4 1 for a list of verified symptom category to determine the solution 4 If the issue is still not resolved refer to the Online Support Information on page 9 3 Table 4 1 Common Proble...

Page 170: ...e computer and the electrical outlet Plug the computer directly into a known serviceable electrical outlet 4 Disconnect the power and open the casing to check the thermal module and fan airways are free of obstructions Refer to the to the Thermal Unit Failure section on page 4 18 5 Remove all external and non essential hardware connected to the computer that are not necessary to boot the computer ...

Page 171: ...n defective FRU Figure 4 2 No Display Issue Start Power on issues Check connection Power On Is ext DDR RAM module well connected Is ext DDR RAM module OK Is the CPU thermal module fastened properly Replace ext DDR RAM module No No No No Fasten CPU thermal screws Replace M B No Is the LCD module OK Replace LCD panel LCD cable ...

Page 172: ...ectly add the devices one by one until the failure point is discovered 10 Reseat the memory modules 11 Perform the Removing the ODD Module and Removing the HDD Module procedures described on pages 3 11 and 3 15 respectively 12 If the issue is still not resolved refer to the Online Support Information on page 9 3 Abnormal Video 0 If the video appears abnormal perform the following one at a time 1 B...

Page 173: ...revious version if updated 5 Remove and reinstall the video driver 6 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 7 If the issue is still not resolved refer to the Online Support Information on page 9 3 8 Run the Windows Memory Diagnostic from the o...

Page 174: ... If the LCD fails perform the following one at a time Do not replace a non defective FRU Figure 4 3 LCD Failure Start Check LCD module Is LCD cable well connected Replace M B Replace LCD cable LCD panel OK NG Reconnect LCD cable OK NG ...

Page 175: ...Failure 0 If the Keyboard fails perform the following one at a time Do not replace a non defective FRU Figure 4 4 Keyboard Failure Start Is keyboard FPC well connected Is keyboard OK Replace M B Reconnect FPC No Replace keyboard No ...

Page 176: ... the Touchpad fails perform the following one at a time Do not replace a non defective FRU Figure 4 5 Touchpad Failure Start Check M B T P FFC Is T P board OK Replace M B Reconnect the T P FFC to M B OK NG Replace the T P board or T P FFC OK NG ...

Page 177: ...ly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3 If updated recently roll back the audio driver to the previous version 4 Remove and reinstall the audio driver 5 Make sure that all volume controls are set mid range Click the volume icon on the task bar Drag the slider to 50 Confirm that the volume is not muted Cl...

Page 178: ...ear by default 7 Select Speakers and click Configure to start Speaker Setup Follow the on screen prompts to configure the speakers 8 Remove any recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore 10 If the issue is remains repeat step 9 selecting an earlier time and date 11 Reinstall the Operating System 12 If the issue is still no...

Page 179: ...Recording tab 3 Right click on the microphone and select Enable 4 Select the microphone then click Properties Select the Levels tab 5 Increase the volume to the maximum setting and click OK 6 Test the microphone hardware Select the microphone and click Configure Select Set up microphone Select the microphone type from the list and click Next Follow the on screen prompts to complete the test 7 If t...

Page 180: ...fails perform the following one at a time Do not replace a non defective FRU Figure 4 8 USB Failure Start Is USB board cable well connected Is USB board OK Replace M B Reconnect the USB board cable OK OK NG Replace the USB cable or USB board OK NG ...

Page 181: ...defective FRU Figure 4 9 WLAN Failure Start Reconnect the WLAN WiMax antenna Replace the antenna cables Is WLAN Wimax antema well connected Is antenna cable OK Is WLAN WiMax card OK Check the WLAN WiMax switch Replace M B Replace the WLAN WiMax card Replace the WLAN WiMax switch OK NG OK NG OK NG OK NG OK OK OK ...

Page 182: ...at a time Do not replace a non defective FRU Figure 4 10 Bluetooth Failure Start Reconnect the BT cable Replace the BT cable Is BT cable well connected Is BT cable OK Is BT module OK Check the BT switch Replace M B NG Replace the BT switch OK OK OK OK NG NG NG OK OK OK Replace the BT module ...

Page 183: ...re 0 If the Card Reader fails perform the following one at a time Do not replace a non defective FRU Figure 4 11 Card Reader Failure Start Check the I O board assembly Check the IO B Replace M B Check connection No Replace the I O board No ...

Page 184: ...ne at a time Do not replace a non defective FRU Figure 4 12 Thermal Unit Failure Start Reconnect cable Replace the thermal module Is fan cable well connected Is fan module OK Is the thermal module well seated Is CPU OK Replace M B Reseat and fasten thermal module screws No No No No Replace CPU ...

Page 185: ...Troubleshooting 4 19 Other Functions Failure 0 1 Check if drives are functioning correctly 2 Check if external modules are functioning correctly 3 Change mainboard to check if current one is defective ...

Page 186: ...t whether a short circuit is suspected or whether the system is inoperative Perform the following procedures to isolate the failing FRU do not isolate non defective FRU NOTE NOTE Verify that all attached devices are supported by the computer NOTE NOTE Verify that the power supply being used at the time of the failure is operating correctly 1 Remove power from the computer 2 Visually check the comp...

Page 187: ...uration Error 010 Memory Error at xxxx xxxx xxxxh R xxxxh W xxxxh 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System is disabled An incorrect password was entered No error code Battery critically low In this situation BIOS will issue four 4 short beeps then shuts the system down No message is displayed No error code Temperature is critically high In this situation BI...

Page 188: ...d alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Te...

Page 189: ...MOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start optional 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2 2 3 1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt Press F2 to enter SETUP 5B...

Page 190: ...tall external parallel ports 85h Initialize PC compatible PnP ISA devices 86h Re initialize onboard I O ports 87h Configure Motherboard Configurable Devices optional 88h Initialize BIOS Area 89h Enable Non Maskable Interrupts NMIs 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS 2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives optional 90h Initialize har...

Page 191: ...g system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen optional BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager PEM C2h Initialize error logging C3h Init...

Page 192: ...BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clea...

Page 193: ... Codes Range Description 0x00 0x1f OEM Components These values are reserved for OEM components 0x20 0x9f These values are reserved for SecureCore Tiano core components POSTCODE_CC_VARIABLE_SERVICES 0x20 POSTCODE_CC_KEYBOARD_CONTROLLER 0x21 POSTCODE_CC_BOOT_MODE 0x22 POSTCODE_CC_S3_SUPPORT 0x23 POSTCODE_CC_TCG 0x24 POSTCODE_CC_HDD_PASSWORD 0x25 POSTCODE_CC_CPU_IO 0x26 POSTCODE_CC_BOOT_SCRIPT 0x27 P...

Page 194: ...S2_MOUSE 0x46 POSTCODE_CC_PS2_KEYBOARD 0x47 POSTCODE_CC_EHCI 0x48 POSTCODE_CC_XHCI 0x49 POSTCODE_CC_UHCI 0x4a POSTCODE_CC_OHCI 0x4b POSTCODE_CC_USB_KEYBOARD 0x4c POSTCODE_CC_USB_MOUSE 0x4d POSTCODE_CC_USB_MASS_STORAGE 0x4e POSTCODE_CC_CONSOLE_SPLITTER 0x4f POSTCODE_CC_GRAPHICS_CONSOLE 0x50 POSTCODE_CC_SERIAL_CONSOLE 0x51 POSTCODE_CC_TEXT_CONSOLE 0x52 POSTCODE_CC_DISK_IO 0x53 POSTCODE_CC_PARTITION ...

Page 195: ...0xb0 0xbf These values are reserved for future expansion 0xc0 0xcf These values are reserved for core chipset drivers north bridge south bridge and CPU and are assigned by chipset family POSTCODE_CC_MEMORY_CONTROLLER 0xc0 Memory Controller 0xd0 0xd7 These values are reserved for Small Silicon drivers SIOs flash fingerprint etc POSTCODE_CC_SUPER_IO 0xd0 Super I O POSTCODE_CC_FLASH_CONTROLLER 0xd1 F...

Page 196: ...OSTCODE_PC_IPL_S3 0xe5 Entering DXE IPL s S3 boot path POSTCODE_PC_S3_OS 0xe6 Exiting S3 boot path back to the OS POSTCODE_PC_IPL_RECOVERY 0xe7 Entering DXE IPL s recovery boot path POSTCODE_PC_IPL_EXIT 0xe8 POSTCODE_PC_DXE_ENTRY 0xe9 Entering DXE Dispatch POSTCODE_PC_DXE_EXIT 0xea Exiting DXE Dispatch POSTCODE_EC_PEI_MEMORY 0xeb No permanent memory found at the end of PEI POSTCODE_EC_PEI_IPL 0xec...

Page 197: ...tart member function of the component s instance of the Driver Binding protocol was called POSTCODE_PC_COMP_STOP 0x07 The Stop member function of the component s instance of the Driver Binding protocol was called POSTCODE_PC_COMP_SMM_INIT 0x08 The component was loaded and the entry point called inside of SMM POSTCODE_EC_DEVICE_ERROR 0x09 The driver encountered a condition where it cannot proceed d...

Page 198: ...4 32 Troubleshooting ...

Page 199: ...CHAPTER 5 Jumper and Connector Locations ...

Page 200: ...5 2 Mainboard Layout 5 3 Clearing Password Check and BIOS Recovery 5 5 Clearing the BIOS Passwords 5 5 Performing a BIOS Recovery 5 6 ...

Page 201: ...aker cable connector 7 Right touchpad button 2 TPAD1 Touchpad board cable connector 8 Left touchpad button 3 KB1 Keyboard cable connector 9 PLED1 CHLED1 HLED1 WLED1 Status indicators 4 RTC1 RTC battery cable connector 10 CARD1 Memory card reader 5 USBCN2 USB board cable connector 11 PW1 Power button board cable connector 6 BT2 Bluetooth cable connector 12 LCD1 LCD cable connector ...

Page 202: ...or 11 ADM2 DDR3 slot 2 3 FAN1 Fan connector 12 ADM1 DDR3 slot 1 4 APU1 APU Accelerated Processing Unit socket 13 WLAN1 WLAN module slot 5 CRT1 Monitor port 14 HDD1 HDD connector 6 HDMI1 HDMI out port 15 FCH1 AMD A60M Fusion Controller Hub 7 USB31 USB board cable connector 16 ODD1 ODD connector 8 MICIN1 Microphone jack 17 AVGA1 AMD Radeon HD Graphics for Discrete model 9 LOUT1 Headphones speaker li...

Page 203: ...ocate the G1901 gap 5 Use an electrical conductivity tool to short the two contacts on the hardware gap together 6 While resting the tool on the two contacts plug one end of the AC adapter into the DC in jack and plug one end to an electrical outlet 7 Press the button to turn on the computer 8 After the BIOS POST remove the tool from the hardware gap 9 Reinstall the battery pack and the lower case...

Page 204: ... the Crisis Package Source in the USB flash drive s root directory 4 Eject and reconnect the USB flash drive from the computer and make sure it contains the BIOS cap file Performing a BIOS recovery 0 NOTE NOTE Make sure the battery pack is installed to the system and that the computer is connected to a UPS unit during the BIOS recovery process The function hotkey sequence Fn Esc is used to enable ...

Page 205: ...CHAPTER 6 FRU List ...

Page 206: ...6 2 Aspire 5560 Exploded Diagrams 6 4 Main Assembly 6 4 LCD Assembly 6 5 FRU List 6 7 ...

Page 207: ...b or channel Part number changes will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE NOTE To scrap or to return...

Page 208: ...bly Exploded Diagram Table 6 1 Main Assembly Exploded Diagram No Description Part Number 1 Power button board 55 RNT01 001 2 Upper case 60 4MF23 023 3 Mainboard 55 4M701 041G 4 Keyboard 9Z N1H82 11D 5 Lower case 60 RNT01 001 6 Dummy card 42 RNT01 002 7 Bluetooth module BH 21100 012 8 Base door 42 RNT01 001 ...

Page 209: ...5007 016 11 HDD bracket 33 RNT01 002 12 ODD bezel 42 RNT01 004 13 ODD module KO 00407 006 14 Battery BT 0060G 001 Table 6 2 LCD Assembly Exploded Diagram No Description Part Number 1 LCD bezel 60 RNT01 004 2 LCD panel 60 RNT01 005 3 LCD left hinge bracket 34 4MF05 021 Table 6 1 Main Assembly Exploded Diagram No Description Part Number ...

Page 210: ... 4 LCD webcam coaxial cable 50 4MF01 031 5 LCD bezel screw cover 40 4HL07 001 6 LCD cover 60 RNT01 005 7 LCD right hinge bracket 34 4MF06 021 8 Camera board 56 18012 725 Table 6 2 LCD Assembly Exploded Diagram No Description Part Number ...

Page 211: ...PACK LI PANA 6C 2 2AH PAN BT 00604 049 BTY PACK LI SDI 6C 2 2AH SDI BT 00605 062 BTY PACK LI PANA 6C 2 2AH SMP BT 00606 008 BTY PACK LI LG 6C 2 2AH SMP BT 00607 125 BTY PACK LI SDI 6C 2 2AH SMP BT 00607 126 BTY PACK LI LG 6C 2 2AH LG BT 00607 127 BOARDS HM50_HR USB2 0 BD 10761 1 D 55 RNT01 002 JE50_SB POWER BD 10762 2 D 55 RNT01 001 TOUCHPAD EMC S8742D 5301 56 17024 051 TOUCHPAD SYNAPTICS TM00540 ...

Page 212: ..._CABLE_HT_HM50 50 4M611 031 C A _BT_CABLE_MEC_HM50 50 4M611 001 C A _BT_CABLE_HL_HM50 50 4M611 011 C A _BT_CABLE_YY_HM50 50 4M611 021 CODE SWISS 2 5A 250V 3P BK 27 01518 691 CODE 10A 250V 3P SWISS BK 27 01518 581 CORD ARGENTINE 10A 250V3G 1 8M 27 01518 0U1 CODE US 7A 125V BK 27 01518 641 CODE 10A 125V 3P US BK 27 01518 521 CORD 7A250V 2P 1830 KOREAN 27 01518 531 CODE UK 2 5A 250V 3P BK 27 03118 00...

Page 213: ... ACA ACNZ ANNIE 27 03218 051 CODE 7 5A 250V 3P AUSTRALIA BK 27 03218 021 CODE 7A 125V JAPAN 2PIN BK 27 03518 161 CORD 1 83M BRAZIL BLK 27 01518 H81 C A HM50_MB_PB_FFC_JH RESERVE C A HM50_MB_TB_FFC_TR RESERVE C A _RJ45_CABLE_HT_HM50 RESERVE C A LED LCD CABLE HT JE_HM50 50 4MF01 031 C A LED LCD CABLE MEC JE_HM50 50 4MF01 001 C A LED LCD CABLE HL JE_HM50 50 4MF01 011 C A LED LCD CABLE YY JE_HM50 50 4...

Page 214: ...NT01 001 60_JE50_LCASE_MODULE_ASSY 60 RNT01 001 HM50_ODD_BRT 33 RNT01 001 60_JE50_ODD_BEZELBDCOMBO_ASSY 42 RNT01 004 60_JE50_ODD_BEZEL_ASSY 42 RNT01 003 60_HM50_HDD_BRK 33 RNT01 002 CHASSIS_JE50_HINGE_L_ASSY 34 4MF05 021 CHASSIS_JE50_HINGE_L_JR 34 4MF05 001 CHASSIS_JE50_HINGE_L_TD 34 4MF05 011 CHASSIS_JE50_HINGE_R_ASSY 34 4MF06 021 CHASSIS_JE50_HINGE_R_JR 34 4MF06 001 CHASSIS_JE50_HINGE_R_TD 34 4M...

Page 215: ...7A384 7mmH 5 4K KH 32008 022 HDD 320GB WD WD3200BPVT 22ZEST0 AF 5 4K KH 32007 013 HDD 500GB SEAGATE ST9500325AS 5400RPM KH 50008 021 HDD 500GB WD WD5000BPVT 22HXZT1 5 4K AF KH 50001 017 HDD 640GB TOSHIBA MK6459GSXP 4K HF 5 4K KH 64008 005 HDD 640GB WD WD6400BPVT 22HXZT1 5 4K AF KH 64004 003 HDD 750GB TOSHIBA MK7559GSXP 5 4K 4KSECT KH 75008 009 HDD 750GB WD WD7500BPVT 22HXZT1 4K 5 4KR KH 75004 001 ...

Page 216: ...04730DK3 IT ITALAIAN 104KEY AC7T 90 4HV07 C0E KB NSK AL10E ITALIAN 104 AC7T 90 4HV07 S0E KB MP 09B26F0 4421 FRENCH 104KEY AC7T 9Z N1H82 10F KB V104730DK3 FR FRENCH 104KEY AC7T 90 4HV07 C0F KB NSK AL10F FRENCH 104 AC7T 90 4HV07 S0F KB V104730DK3 GR GERMAN 104KEY AC7T 9Z N1H82 10G KB NSK AL10G GERMAN 104 AC7T 90 4HV07 S0G KB MP 09B23HB 4421 HEBREW 103KEY AC7T 9Z N1H82 10H KB V104730DS3 HB HEBREW 103...

Page 217: ...SWEDISH 104KEY ACT 9Z N1H82 10W KB V104730DK3 SD SWEDISH 104KEY AC7T 90 4HV07 C0W KB NSK AL10W SWEDISH 104 AC7T 90 4HV07 S0W KB MP 09B26CS 4421 CZ SK 104KEY AC7T 9Z N1H82 113 KB V104730DK3 CS CZ SK 104KEY AC7T 90 4HV07 C13 KB NSK AL113 CZ SK 104 AC7T 90 4HV07 S13 KB V104730DK3 BE BELGIAN 104KEY AC7T 9Z N1H82 11A KB NSK AL11A BELGIIAN 104 AC7T 90 4HV07 S1A KB MP 09B26PA 4421 BRAZILIAN 104KEY AC7T 9...

Page 218: ... 011 LCD 15 6 WXGA CMO N156B6 L0B G LK 15608 015 MAINBOARD JE50_SB MB UMA 10338 1 D MB RNW01 001 JE50_SB MB SEYMOUR HY1GB 2G 4 10338 1 D 55 4M701 041G JE50_SB MB SEYMOUR SAM1GB 2G 4 10338 1 D 55 4M701 011G JE50_SB MB WHISTLER HY1GB 1G 8 10338 1 D MB RNZ01 001 MEMORY SODIMM 1G NT1GC64BH4B0PS CG DDR3 1333MHZ KN 1GB0H 017 SODIMM 1G ACR128X64D3S1333C9 KN 1GB03 034 SODIMM 1G GU672203EP0200 KN 1GB07 004...

Page 219: ...TTOP 23 42362 011 MISCELLANEOUS JM31_CP _BEZLE_SCREW_MYLAR 40 4HL07 011 JM31 BEZLESCREWMYLAR JM 40 4HL07 001 SPEAKERS SPEAKER JE50 HR YG 23 40A0S 021 SPEAKER JE50 HR GYT 23 40A0S 011 SCREWS ISO M2 5X6 H 0 7 0 8MM 86 00E12 536 SCRW M2 5X4L NI NYLOK 86 00H36 534 SCREW M3x4 86 9A524 4R0 86 9A524 4R0 M2 L3 BLACK ZN 86 FR901 001 Category Description Acer Part No ...

Page 220: ...6 16 FRU Field Replaceable Unit List ...

Page 221: ...CHAPTER 7 Model Definition and Configuration ...

Page 222: ...7 2 Aspire 5560 7 3 ...

Page 223: ...Model Definition and Configuration 7 3 Model Definition and Configuration Aspire 5560 0 ...

Page 224: ...7 4 Model Definition and Configuration ...

Page 225: ...CHAPTER 8 Test Compatible Components ...

Page 226: ...8 2 Microsoft Windows 7 Environment Test 8 4 ...

Page 227: ... department All of its system functions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Compatibility Test Report released by the Acer Mobile System Testing Department ...

Page 228: ...w profile LF AP 0900H 001 Battery 60001921 SANYO 6CELL2 2 Battery SANYO AS10D Li Ion 3S2P SANYO 6 cell 4400mAh Main COMMON new IC BQ8055 BT 00603 124 10001063 SONY 6CELL2 2 Battery SONY AS10D Li Ion 3S2P SONY 6 cell 4400mAh Main COMMON ID AS10D41 BT 00604 049 60001535 PANASONIC 6CELL2 2 Battery PANASONIC AS10D Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID AS10D51 BT 00605 062 60013145 SAMSUN...

Page 229: ...20GB5 4KS HDD HGST 2 5 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 32007 008 60002005 HGST SG N320GB5 4KS HDD HGST 2 5 5400rpm 320GB HTS543232A7A384 Eagle B7 320G P SATA LF HF F W A60W KH 32007 013 60001953 TOSHIBA ELEC N320GB5 4KS_4K HDD TOSHIBA 2 5 5400rpm 320GB MK3259GSXP Capricorn 3BS 375G P 4K drive SATA 8MB LF HF F W GN003J 4K KH 32004 005 60...

Page 230: ...GB5 4KS_4K HDD WD 2 5 5400rpm 640GB WD6400BPVT 22HXZT1 ML375M SATA 8MB LF F W 01 01A01 KH 64008 005 60001994 WD N640GB5 4KS_4K HDD WD 2 5 5400rpm 640GB WD6400BPVT 22HZXT3 ML375M AF2 375G P 4K drive SATA 8MB LF HF F W 01 01A01 KH 64008 006 60002005 HGST SG N750GB5 4KS HDD HGST 2 5 5400rpm 750GB Dummy P N SATA 8MB LF HF F W 0000 KH 75007 005 60002036 SEAGATE N750GB5 4KS_4K HDD SEAGATE 2 5 5400rpm 75...

Page 231: ...I10 Memory NONE SO DIMM DDRIII 1066 1GB phantom p n LF KN 1GB00 005 60001993 NANYA SO1GBIII13 Memory NANYA SO DIMM DDRIII 1333 1GB NT1GC64BH4B0PS CG LF 128 16 0 055um KN 1GB03 034 60024207 KINGSTON FAR EAST SO1GBIII13 Memory KINGSTON SO DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF 128 8 0 065um KN 1GB07 004 60002000 UNIFOSA SO1GBIII13 Memory UNIFOSA SO DIMM DDRIII 1333 1GB GU672203EP0200 LF 128 8 0 ...

Page 232: ...G SO DIMM DDRIII 1333 4GB M471B5273DH0 CH9 LF 256 8 35nm KN 4GB0B 015 60002045 HYNIX SO4GBIII13 Memory HYNIX SO DIMM DDRIII 1333 4GB HMT351S6AFR8C H9 LF 256 8 0 055um KN 4GB0G 003 ODD Zero Power V 60001939 PIONEER NBDCB4XS ODD PIONEER BD COMBO 12 7mm Tray DL 4X BDC TD03RT LF W O bezel 1 01 SATA Zero Power BUS Encryption Windows 7 KO 00405 008 60001535 PANASONIC NBDCB4XS ODD PANASONIC BD COMBO 12 7...

Page 233: ...0A 001 VRAM 10000981 MISC 1G DDR3 128 16 4 1G DDR3 128 16 4 KI 23300 029 10000981 MISC 1G DDR3 64 16 8 1G DDR3 64 16 8 KI 23300 018 10000981 MISC 2G DDR3 128 16 8 2G DDR3 128 16 8 KI 23300 028 9999995 ONE TIME VENDER N N no VRAM KI 23300 014 60002215 SAMSUNG VR1GbIII9 VRAM SAMSUNG Graphic DDRIII 900 1Gb K4W1G1646G BC11 LF 64 16 35nm VR 1GB0B 008 60002045 HYNIX VR1GbIII9 VRAM HYNIX Graphic DDRIII 9...

Page 234: ...3 0 Foxconn Bluetooth BRM 2070 T77H114 01 BT 3 0 BH 21100 010 10001018 HON HAI BT 3 0 Foxconn Bluetooth ATH BU12 BH 21100 011 Camera 10001023 LITE ON 1 3M HD Liteon 1 3M LT_6A1 CSP _SP AM 21400 092 PLM00012 Suyin 1 3M HD Suyin 1 3M HD SY_6A1 CSP _SP AM 21400 094 10001023 LITE ON 1 3M HD Liteon 1 3M HD LT_2659_AU AM 21400 095 10001044 CHICONY 1 3M HD Chicony 1 3M HD CH_6A1 CSP _SN234 AM 21400 096 P...

Page 235: ...7H103 00 NI 23600 066 23707801 FOXCONN TW 3rd WiFi 2x2 BGN Foxconn Wireless LAN Atheros HB97 2x2 BGN HM NI 23600 072 PLM00010 QMI 3rd WiFi 2x2 BGN QMI Wireless LAN Atheros HB97 2x2 BGN HM NI 23600 074 10000105 WNC 3rd WiFi 2x2 BGN WNC Wireless Atheros HB97 2x2 BGN HM NI 23600 075 10001018 HON HAI 3rd WiFi 2x2 BGN Foxconn Wireless LAN Broadcomm 43227 2x2 BGN NI 23600 087 23707801 FOXCONN TW 3rd WiF...

Page 236: ...8 12 Test Compatible Components ...

Page 237: ...CHAPTER 9 Online Support Information ...

Page 238: ...9 2 ...

Page 239: ...n section users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on ...

Page 240: ...9 4 Online Support Information ...

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