Acer Altos R510 Service Manual Download

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Chapter 3

General Information

Before You Begin

Selecting a site

Before unpacking and installing the system, select a suitable site for the system for maximum efficiency.
Consider the following factors when choosing a site for the system:

Near a grounded power outlet

Clean and dust-free

Stable surface free from vibration

Well-ventilated and away from sources of heat

Secluded from electromagnetic fields produced by electrical devices such as air conditioners,
radio and TV transmitters, etc.

Checking the package contents

Check the following items from the package:

Acer Altos R510 system

Acer Altos R510 User’s guide

Acer EasyBUILD

Acer Altos R510 Accessory box

If any of the above items are damaged or missing, contact your dealer immediately.

Save the boxes and packing materials for future use.

Summary of Contents for Altos R510

Page 1: ...Acer Altos R510 Service Guide PART NO PRINTED IN TAIWAN Service guide files and updates are available on the CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Acer Altos R510 service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...d Management Controller BMC 19 Chapter 2 System Utilities 20 BIOS Setup Utility 20 Entering the BIOS Setup Utility 22 Main Menu 23 Advanced Menu 25 Processor Configuration Sub menu 26 Floppy Configuration Sub menu 33 Super I O Configuration Sub menu 34 USB Configuration Sub menu 35 PCI Configuration Sub menu 37 Memory Configuration Sub menu 38 Boot Menu 41 Boot Settings Configuration Sub menu 42 B...

Page 8: ...Cooling Fans Do Not Rotate Properly 101 Diskette Drive Activity Light Does Not Light 102 CD ROM Drive or DVD ROM Drive Activity Light Does Not Light 102 Cannot Connect to a Server 102 Problems with Network 102 System Boots when Installing PCI Card 103 Problems with Newly Installed Application Software 103 Problems with Application Software that Ran Correctly Earlier 103 Devices are not Recognized ...

Page 9: ...IX Table of Contents Red Hat Linux 7 3 Environment Test 143 SCO OpenServer 5 0 6 Environment Test 145 SCO Open Unixware 7 1 1 Environment Test 147 Appendix C Online Support Information 150 ...

Page 10: ... sparing technology T When memory sparing is enabled the spare DIMM will not be detected by OS T The sparing DIMM will be reserved for standby purposes and cannot be accessed by the system See the Note below NOTE For example if six 1GB DIMMs are installed 6GB memory only 4GB of memory in Dimm 1B 1A 2B 2A can be accessed by the system Memory in DIMM 3B and DIMM 3A would be reserved as spare DIMMs C...

Page 11: ...onal T SCSI or SATA suupport Support for three max SCSI hard disk drives 146 3 438 GB or three SATA hard disk drives 200 3 600GB LAN T Two integrated Gigabit Ethernet connections T Intel 82541 Gigabit Ethernet LAN controller T Marvell 88E8050 Gigabit Ethernet LAN controller Serial ATA ports T Two SATA ports Service ID T Front service ID button T Front and rear service ID LED Operating Systems supp...

Page 12: ... T Full Height Riser Slot Intel Adaptive Slot Technology Depending on the riser used is capable of supporting full height PCE X 66MHz cards with Passive Riser or one x4 PCI Express card with PCD Express Riser T Low Profile Riser Slot Capable of supporting one low profile PCI X 66MHz card ...

Page 13: ...4 Chapter 1 System Block Diagram ...

Page 14: ...Chapter 1 5 System Board Layouts Connector and Header Locations Item Description A B C E G H I J L K M R S X T V W Z Y AA P O N F D CC Q U BB ...

Page 15: ...Configuration jumpers F Serial port selection jumper V SATA 1 connector G DIMM sockets DIMM 1B 1A 2B 2A 3B and 3A W SATA connector H Processor 1 fan header X Power supply connector I Processor 1 socket Y OEM RMC connector J Processor 2 socket Z Power supply connector K Processor 2 fan header AA IDE power connector L 12V processor power connector BB BIOS selection jumper M Fan board connector CC Ch...

Page 16: ... 1 Port RJ45 E Gigabit LAN 2 Port RJ45 F Video Port G USB port 1 H USB port 2 LED Color LED State Description Left LED Off No network connection Left LED Solid Amber Network connection in place Left LED Blinking Amber Transmit receive activity Right LED Off 10 Mbps connection if left LED is on or blinking Right LED Solid Amber 100 Mbps connection Right LED Solid Green 1000 Mbps connection ...

Page 17: ...ont Panel LED and Buttons Item Description A Name Plate B LEDs Item Description A Slimline DVD CD RW CD ROM or FDD Bay B 3 5 HDD Bay Item Description Item Description A LAN 2 Activity LED G Service ID LED B LAN 1 Activity LED H Service ID Button A B Item Description L J K H I B A F G E D C ...

Page 18: ...y LED Continuous green light indicates a link between the system and the network to which it is connected Blinking green light indicates network activity Power Sleep LED Continuous green light indicates the system has power applied to it Blinking green indicates the system is in S1 sleep state see Note No light iindicates the power is off is ACPI S4 or S5 state Hard disk drive status LED Random bl...

Page 19: ...C Full height PCI card bracket D AC Power receptacle E PS2 keyboard Ports F RJ45 Serial B port G LAN 1 Connector H LAN 2 Connector I Video Connector J USB 1 Connector K USB 2 Connector L Power Supply Fans Item Description A Slim line Device cage support for floppy drive DVD CD ROM drive B Hard Drive Bays 3 A B ...

Page 20: ... Item Description A Slimline drive bay B Backplane optional C Power supply air baffle D Power supply E PCI add in card riser assembly F Server board G Processor air duct H Fan module I Control panel J Hard drive bays TP0129 A B C D E F G H I J ...

Page 21: ...ors with higher current requirements are not supported Memory Configuration Item Description DDR and DDR 333 registered ECC DIMM modules DIMM organization x72 ECC Pin count 184 DIMM capacity The server board provides the following maximum memory capacities based on the number of DIMM slots provided and maximum supported memory load by the chipste 24GB maximum capacity for DDR 266 16GB for DDR 333 ...

Page 22: ...ile PCI X 66 100MHz PCI X cards The bus will drop to 66MHz when three PCI X 100MHz cards are installed or will match the card speed of the lowest speed card on the bus full height riser slot 280 pin connector 5 volt keyed 64 bit expansion slot connector Using Intel adaptive slot technology and different riser cards this slot is capable of supporting full height PCI X 66 100 133 or PCI Express card...

Page 23: ...5 90 100 Supported Supported Supported Supported 800x600 60 70 75 90 100 Supported Supported Supported Supported 1024x768 60 72 75 90 100 Supported Supported Supported Supported 1280x1024 43 60 70 72 Supported Supported 1600x1200 60 66 76 85 Supported PCI BusSegment Characteristics PCI Bus Segment Voltage Width Speed Type PCI I O Card Slots P32 A 5V 32 bits 33 MHz PCI None Internal component use o...

Page 24: ...text will be lost in this state and the processor caches will maintain coherency S4 Hibernate or suspend to Disk The memory and machine state are saved to disk Pressing the power button or other wakeup event will restore the system state from the disk and resume normal operation This assumes that no hardware changes have been made to the system while it was off S5 Soft off Only the RTC section of ...

Page 25: ...ial port B IRQ5 Parallel Port Not implemented IRQ6 Floppy IRQ7 Parallel port generic Not implemented IRQ8 RTC HPET 1 in legacy replacement mode IRQ9 Generic Option for SCI IRQ10 Generic Option for SCI IRQ11 HPET 2 option for SCSI TCO IRQ12 PS2 Mouse IRQ13 FERR IRQ14 Primary ATA legacy mode IRQ15 Secondary ATA legacy mode PIRQA USB 2 0 Controller 1 and 4 PIRQB Video PIRQC USB 2 0 Controller 3 Nativ...

Page 26: ...oltages Non Operating Humidity 90 non condensing 35o C Acoustic noise Sound Pressure 55 dBA Rackmount in an idle state at typical office ambient temperature 23 degrees C Sound Power 7 0 BA in an idle state at typical office ambient temperature 23 2 degrees C Shock Unpackaged Trapezoidal 50g 170inches sec Shock Packaged 40 lbs to 80 lbs 24inches Vibration Unpackaged 5Hz to 500Hz 3 13g RMS random ES...

Page 27: ...ion fan status or redundant power supply status This feature is designed primarily for server supervisors and management information system MIS personnel to help them detect errors or potential trouble spots in their network servers through a single management station ASM Pro consists of two major parts T ASM Console a Windows based monitoring station that communicates with the ASM Agents T ASM Ag...

Page 28: ...s Management Bus and Baseboard Management Controller Detailed description of each element is listed below Intelligent Platform Management Interface IPMI IPMI is the specification for the management controller command sets including command sets for sensors event logs and sensor data record access as well as the specification for the data formats including sensor data records event log entries and ...

Page 29: ...f pointing devices Configuration Reset Setting the Clear CMOS jumper board location J1H4 produces a reset system configuration request When a request is detected the BIOS loads the default system configuration values during the next POST Alternatively the user can clear CMOS without opening the chassis Using the control panel the user can hold the reset button for 4 seconds and then press the powe...

Page 30: ...e activated by pressing the Enter key Select Item The down arrow is used to select the next value in a menu item s option list or a value field s pick list The selected item must then be activated by pressing the Enter key Select Menu The left and right arrow keys are used to move between the major menu pages The keys have no affect if a sub menu or pick list is displayed Tab Select Field The Tab ...

Page 31: ... affecting any existing field values F7 Discard Changes Pressing F7 causes the following message to appear Discard Changes OK Cancel If OK is selected and the Enter key is pressed all changes are not saved and setup is exited If Cancel is selected and the Enter key is pressed or the ESC key is pressed the user is returned to where they were before F7 was pressed without affecting any existing valu...

Page 32: ...enus Default values are shown in bold text Main Menu Options Feature Options Help Description System Overview AMI BIOS Version N A N A BIOS ID string excluding the build time and date Build Date N A N A BIOS build date Processor Type N A N A Processor brand ID string Speed N A N A Calculated processor speed Count N A N A Detected number of physical processors System Memory Size N A N A Amount of p...

Page 33: ...Configures the system time on a 24 hour clock Default is 00 00 00 System Date DAY MM DD YYYY Use ENTER TAB or SHIFT TAB to select a field Use or to configure system Date Configures the system date Default is Build Date Day of the week is automatically calculated Main Menu Options Feature Options Help Description ...

Page 34: ...malfunction Processor Configuration N A Configure processors Selects submenu IDE Configuration N A Configure the IDE device s Selects submenu Floppy Configuratin N A Configure the Floppy drive s Selects submenu Super I O Configuration N A Configure the Super I O Chipset Selects submenu USB Configuration N A Configure the USB support Selects submenu PCI Configuration N A Configure PCI devices Selec...

Page 35: ...A N A Displays processor brand ID string Frequency N A N A Displays the calculated processor speed FSB Speed N A N A Displays the processor front side bus speed CPU1 CPUID N A N A Displays the CPUID of the processor Cache L1 N A N A Displays cache L1 size Cache L2 N A N A Displays cache L2 size Cache L3 N A N A Displays cache L3 size Visible only if the processor contains an L3 cache CPU2 CPUID N ...

Page 36: ...essors with extended CPUID functions Hyper Threading Technology Disabled Enabled Enable Hyper Threading Technology only if OS supports it Controls Hyper Threading state Primarily used to support older Operating Systems that do not support Hyper Threading Intel R SpeedStepTM Tech Auto Disabled Select disabled for maximum CPU speed Select enabled to allow the OS to reduce power consumption Note This...

Page 37: ...nnel Mixed P ATA S ATA N A Lets you remove a P ATA and replace it by S ATA in a given channel Only 1 channel can be S ATA Selects submenu for configuring mixed P ATA and S ATA Primary IDE Master N A While entering setup BIOS auto detects the presence of IDE devices This displays the status of auto detection of IDE devices Selects submenu with additional device details Primary IDE Slave N A While e...

Page 38: ...sed to prevent unauthorized writes to hard drives IDE Detect Time Out Sec 0 5 10 15 20 25 30 35 Select the time out value for detecting ATA ATAPI device s Primarily used with older IDE devices with longer spin up times ATA PI 80Pin Cable Detection Host Device Host Device Select the mechanism for detecting 80Pin ATA PI Cable The 80 pin cable is required for UDMA 66 and above BIOS detects the cable ...

Page 39: ...llel ATA Primary channel S ATA Serial ATA Defines the S ATA device for this channel If the First ATA is assigned S ATA this option reverts to P ATA IDE Device Configuratioin Sub menu Selections Feature Options Help Text Description Primary Secondary Third Fouth IDE Master Slave Device N A N A Display detected device info Type Not Installed Auto CDROM ARMD Select the tpe of device connected to the ...

Page 40: ... Auto setting should work in most cases PIO Mode Auto 1 2 3 4 Select PIO Mode The Auto setting should work in most cases DMA Mode Auto SWDMA0 0 SWDMA0 1 SWDMA0 2 MWDMA0 0 MWDMA0 1 MWDMA0 2 UWDMA0 0 UWDMA0 1 UWDMA0 2 UWDMA0 3 UWDMA0 4 UWDMA0 5 Select DMA Mode Auto Auto detected SWDMA SinglewordDMAn MWDMA MultiwordDMAn UWDMA UltraDMAn The Auto setting should work in most cases S M A R T Auto Disable...

Page 41: ...s Help Text Description Floppy Configuration Floppy A Disabled 720 KB 3 1 2 1 44 MB 3 1 2 2 88 MB 3 1 2 Select the type of floppy drive connected to the system Note Intel no longer validates 720Kb 2 88Mb drives Onboard Floppy Controller Disabled Enabled Allows BIOS to Enable or Disable Floppy Controller ...

Page 42: ...led 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Allows BIOS to Select Serial Port A Base Address Option that is used by other serial port is hidden to prevent conflicting settings Serial Port B Address Serial Port B Address Disabled 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Allows BIOS to Select Serial Port B Base Address Option that is used by other serial port is hidden to prevent conflicting settings ...

Page 43: ...other USB options are grayed out Legacy USB Support Disabled Keyboard only Auto Keyboard and Mouse Enables support for legacy USB AUTO option disables legacy support if no USB devices are connected If disabled USB Legacy Support will not be disabled until booting an OS Port 60 64 Emulation Disabled Enabled Enables I O port 60 64h emulation support This should be enabled for the complete USB keyboa...

Page 44: ...40Sec Number of seconds POSt waits for the USB mass storage device after start unit command Device 1 N A N A Only displayed if a device is detected includes a DeviceID string returned by the USB device Emulation Type Auto Floppy Forced FDD Hard Disk CDROM If Auto USB devices less than 530MB will be emulated as Floppy and remaining as hard drive Forced FDD option can be used to force a HDD formatte...

Page 45: ...rned by the USB device Emulation Type Auto Floppy Forced FDD Hard Disk CDROM If Auto USB devices less than 530MB will be emulated as Floppy and remaining as hard drive Forced FDD option can be used to force a HDD formatted drive to boot as FDD Ex ZIP drive PCI Configuration Sub menu Selections Feature Options Help Text Description PCI Configuration Onboard Video Disabled Enabled Enable Disable on ...

Page 46: ...t device Enabled selects the on board device Grayed out of Onboard Video is set to Disabled Onboard NIC 1 Left Disabled Enabled On board NIC 1 ROM Disabled Enabled Grayed out if device is disabled Onboard NIC 2 Right Disabled Enabled On board NIC 2 ROM Disabled Enabled Grayed out if device is disabled Slot 1 Option ROM Disabled Enabled PCI X 64 133 Slot 2 Option ROM Disabled Enabled PCI X 64 133 P...

Page 47: ... Mirror Spare Informatinal display Extended Memory Test 1MB 1KB Every Location Disabled Setting for extended memory test Memory Retest Disabled Enabled If Enabled BIOS will activate and retest all DIMMs on the next system boot This option will automactically reset to Disabled on the next system boot Memory Remap Feature Disabled Enabled Enable Allow remapping of overlapped PCI memory above the tot...

Page 48: ...y N A Specifies the boot device priority sequences Selects submenu Hard Disk Drives N A Specifies the boot device priority sequences from available hard drives Selects submenu Removable Drives N A Specifies the boot device priority sequences from available removable drives Selects submenu ATAPI CD ROM Drives N A Specifies the boot device priority sequences from available CD DVD drives Selects subm...

Page 49: ...rmal POST messages Enabled Displays OEM Logo instead of POST messages Bootup Num Lock Off On Select power on state for Numlock PS 2 Mouse Support Disabled Enabled Auto Select support for PS 2 mouse POST Error Pause Disabled Enabled If enabled the system will wait for user intervention on critical POST errors If disabled the system will boot with no intervention if possible Hit F2 Message Display D...

Page 50: ...aries Specifies the boot sequence from the available devices A device enclosed in parenthesis has been disabled in the corresponding type menu Numbers of entries will vary based on ssytem configuration nth Boot Device Varies Specifies the boot sequence from the available devices A device enclosed in parenthesis has been disabled in the corresponding type menu ...

Page 51: ...ons Feature Options Help Text Description Hard Disk Drives 1st Drive Varies Specifies the boot sequence from the available devices Varies based on system configuration nth Drive Varies Specifies the boot sequence from the available devices Varies based on system configuration ...

Page 52: ...s Feature Options Help Text Description Removable Drives 1st Drive Varies Specifies the boot sequence from the available devices Varies based on system configuration nth Drive Varies Specifies the boot sequence from the available devices Varies based on system configuration ...

Page 53: ...s Feature Options Help Text Description Hard Disk Drives 1st Drive Varies Specifies the boot sequence from the available devices Varies based on system configuration nth Drive Varies Specifies the boot sequence from the available devices Varies based on system configuration ...

Page 54: ...sword This option is grayed our when entering setup with a suer password Set User Password N A Set or clear User password Pressing enter twice will clear the password User Access Level No Access View Only Limited Full Access LIMITED allows only limited fields to be changed such as Dateand Time NO ACCESS prevents User access to the Setup Utility VIEW ONLY allows access to the Setup Utility but the ...

Page 55: ...t L Z Key assigned to invoke the secure mode feature Cannot be enabled unless at least one password is enabled Can be disabled by entering a new key followed by a backspace or by entering delete This node is grayed out if a user password is not installed Secure Mode Boot Disabled Enabled When enabled allows the host system to complete the boot process without a password The keyboard will remain lo...

Page 56: ...I on PERR Disabled Enabled If enabled NMI is generated SERR option needs to be enabled to activate this option Grayed out if NMI on SERR is disabled Resume on AC Power Loss Stays Off Power On Last State Determines the mode of operation if a power loss occurs Stays off the system will remain off once power is restored Power On boots the system after power is restored Last State is only displayed if...

Page 57: ...llowed for booting an operating system from a Hard disk drive The action taken on timeout is determined by the OS Watchdog Timer policy setting PXE OS Boot Timeout Disabled 5 minutes 10 minutes 15 minutes 20 minutes This controls the time limit allowed for booting an operating system using PXE boot The action taken on timeout is determined by OS Watchdog Timer policy setting OS Watchdog Timer Poli...

Page 58: ...nts varies System Part Number N A N A Field contents varies System Serial Number N A N A Field contents varies Chassis Part Number N A N A Field contents varies Chassis Serial Number N A N A Field contents varies BIOS Version N A N A BIOS ID string excluding the build time and date BMC Device ID N A N A Field contents varies BMC Firmware Revision N A N A Field contents varies BMC Device Revision N...

Page 59: ...d serial port to redirect the console to a remote ANSI terminal Enabling this option disables Quiet Boot When the Intel Management Module is present the help text directs the user to select Serial B for Serial Over LAN If enabled BIOS uses the specified serial port to redirect the console to a remote ANSI terminal Enabling this option disables Quiet Boot For Serial Over LAN select Serial B Baud Ra...

Page 60: ...al Type PC ANSI VT100 VT UTF8 VT100 selection only works for English as the selected language VT UTF8 uses Unicode PC ANSI is the standard PC type terminal ACPI Redirection port Disabled Serial A Serial B Enable Disable the ACPI OS Headless Console Redirection Event Log Configuration Sub Selections Feature Options Help Text Description Event Log Configuration Serial Console Features Sub menu Selec...

Page 61: ...ERR ECC Enable SMM handlers to detect and log events to SEL ECC Event Logging Disabled Enabled Enables or Disables ECC Event Logging Grayed out if Critical Event Logging option is disabled PCI Error Logging Disabled Enabled Enables or Disables PCI Error Logging Grayed out if Critical Event Logging option is disabled FSB Error Logging Disabled Enabled Enables or Disables Front Side Bus Error Loggin...

Page 62: ... N A Exit system setup without saving any changes ESC key can be used for this operation Discard Changes N A Discards changes done so far to any of the setup questions F7 key can be used for this operation Load Setup Defaults N A Load Setup Default values for all the setup questions F9 key can be used for this operation Load Custom Defaults N A Load custom defaults Save Custom Defaults N A Save cu...

Page 63: ...you need the following tools T Wrist grounding strap and conductive mat for preventing electrostatic discharge T A screw driver NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Machine Disassembly and Replacement Chapter 3 ...

Page 64: ...e free from vibration T Well ventilated and away from sources of heat T Secluded from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Checking the package contents Check the following items from the package T Acer Altos R510 system T Acer Altos R510 User s guide T Acer EasyBUILDTM T Acer Altos R510 Accessory box If any of the above items...

Page 65: ...he drop down window then click on OK You can then turn off all peripherals connected to your server If you are unable to shutdown the server within Windows press and hold the power button for at least four seconds to force quit all applications and shut down Power on problems If the system does not boot after you have applied power check the following factors that might have caused the boot failur...

Page 66: ...f the server before handling components If a wrist strap is not available maintain contact with the server throughout any procedure requiring ESD protection Preinstallation instructions Always observe the following before you install any component 1 Turn off the system and all the peripherals connected to it 2 Unplug all cables from the power outlets 3 Open the system according to the instructions...

Page 67: ...in place to ensure proper cooling You will need to remove the top cover to add or replace components inside of the platform Before removing the top cover power down the server system and unplug all peripheral devices and the AC power cable None of the components inside of the platform is hot swappable 1 Observe the safety and ESD precautions at the beginning of this book 2 Turn off all peripheral ...

Page 68: ...61 Chapter 3 B A TP01301 ...

Page 69: ...zel Use the steps below to remove the front bezel 1 Pull the bezel out from the chassis Installing the Front Bezel Use the steps below to install the Altos R510 s front bezel The front bezel is optional 1 Push the bezel onto the front of the chassis until it clicks into place ...

Page 70: ...move the chassis cover For instructions see Removing the Chassis Cover 2 Lift the processor air duct from its location over the two processor sockets Installing the Processor Air Duct 1 If you are installing the processor air duct for the first time after installing a second processor break out the airflow tab over on the side of the processor air duct that will fit over the CPU2 processor socket ...

Page 71: ...eral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Note how the cables are routed over and under the air baffle You will need to re route these cables 5 Pull up on the air baffle to remove it See the figure below You may need to remove or hold cables out of the way Installing the Air Baffle 1 Lower the baffle into the chassis between th...

Page 72: ...65 Chapter 3 ...

Page 73: ...e you must first take the server out of service turn off all peripheral devices connected to the system turn off the system by pressing the power button and unplug the AC power cord from the system or wall outlet 1 Observe the safety and ESD precautions at the beginning of this book See Safety Information 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the...

Page 74: ...he carrier using the four screws removed from the carrier 9 Insert the drive into the bay until it clicks into place 10 If it is not already installed connect the SATA power cable adapter to the 3x2 power supply cable that extends from your power supply See letters A and B in the figure below The power cable adapter was provided to you with the fixed drive kit ...

Page 75: ...cutouts that are referred to in the step below The letter E is the tab at the top of the air baffle 13 Data cables for drives installed to the right of the air baffle must be routed through the two cutouts in the top of the air baffle letters C and D in the figure and under the tab letter E The data cable for a drive installed to the left of the air baffle must be routed through the rear cutout of...

Page 76: ...f the air baffle does not need to be routed under the air baffle See letter B in the figure below to identify the air baffle and the cutout area You may need to remove the air baffle to route cables underneath it To see how to remove and then install the air baffle see Removing and Installing the Air Baffle 17 Connect the SATA power cable adapter end s to the rear of the SATA drive See letter A in...

Page 77: ... data connector and power cables from the rear of the SATA drive 6 Press the latch on the back of the fixed drive carrier and slide it out of the bay 7 Remove the four screws that attach the hard drive to the drive carrier Lift the drive from the carrier Store the drive in an anti static bag 8 If you are not installing a new drive place the plastic retention device into the drive carrier using the...

Page 78: ...elow 4 Remove the four screws that attach the plastic retention device or the previously installed hard drive to the drive carrier Two screws are at each side of the retention device or the hard drive Store the plastic retention device for future use 5 Remove the hard drive from its wrapper and place it on an antistatic surface 6 Set any jumpers and or switches on the drive according to the drive ...

Page 79: ...the carrier from the chassis 4 Remove the four screws that attach the hard drive to the drive carrier Lift the drive from the carrier Store the drive in an anti static bag 5 If you are not installing a new drive place the plastic retention device into the drive carrier using the four screws you removed from the hard drive 6 Insert the screws that held the drive in the carrier into the screw locati...

Page 80: ...Altos R510 s slimline drive bay at the upper left side of your chassis and your system includes either the SATA or SCSI backplane You will know if you have one of these backplanes installed if you can install either hot swap SATA or hot swap SCSI drives NOTE The carrier for the slimline floppy drive that is used in these instructions was sent to you in the hardware kit that came with your system 1...

Page 81: ...ipheral devices and the AC power cable back into the server Removing a Floppy Drive from the Slimline Bay Backplane Installed 1 Observe the safety and ESD precautions at the beginning of this book See Safety Information 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel...

Page 82: ...peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see Removing and Installing the Front Bezel 5 Align the two holes at the left side of the floppy drive with the two cutouts in the floppy drive carrier See letter A in the figure below 6 Lower the right side of the floppy ...

Page 83: ...Connect the 2x2 end of the floppy drive power cable that was included with your kit to the 2x2 power connector on the SATA power adapter cable See letters B and C in the figure below 17 Connect the remaining end of the floppy drive power cable to the power connector on the rear of the floppy drive See letter D in the figure 18 Connect the floppy drive data cable that was included with your kit bet...

Page 84: ...rear of the floppy drive 6 Detach the data cable from the server board and remove the cable from the chassis 7 Push in on the blue lever at the rear of the drive carrier 8 Slide the floppy drive carrier out through the front of the chassis 9 Remove the screw that attaches the interposer board to the drive Lift the interposer board from the drive 10 Remove the flat flex cable from the floppy drive ...

Page 85: ... peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see Removing and Installing the Front Bezel 5 Remove the left hot swap hard drive carrier from the chassis 6 Remove the screws that attach the slide rails to the floppy drive conversion kit carrier 7 Slide the floppy driv...

Page 86: ...or See letter C in the figure below 17 Push in on the connector cover to lock the cable into place See letter D in the figure below 18 Install the chassis cover For instructions see Installing the Chassis Cover 19 Optional Install the front bezel For instructions see Removing and Installing the Front Bezel 20 Plug all peripheral devices and the AC power cable back into the server Removing a Floppy...

Page 87: ...he two screws at each side that hold the drive rails to the drive carrier Lift the two rails from the carrier 9 Disconnect the two screws attaching the drive to the converted hard drive bay carrier 10 Install an empty hot swap hard drive carrier into chassis drive bay if no floppy or hard drive is to be installed into the bay 11 Store the screws the converted drive bay carrier the side rails and t...

Page 88: ...er For instructions see Removing the Chassis Cover 4 Remove the front bezel if it is installed For instructions see Removing and Installing the Front Bezel 5 Push in on the blue lever at the rear of the DVD CD RW CD ROM drive carrier and push the carrier out through the front of the chassis 6 Align the two holes at left edge of DVD CD RW CD ROM drive with the cutouts in drive carrier See letter A ...

Page 89: ...W or CD ROM drive 9 Remove the two screws at the rear of the DVD CD RW or CD ROM drive to disconnect the interposer board 10 Store the screw and interposer board for future use Suggestion tape the screw to the drive carrier 11 Slide the empty drive carrier into the chassis until it clicks into place 12 Install the chassis cover For instructions see Installing the Chassis Cover 13 Optional Install ...

Page 90: ... connect the 2x3 end of the DVD CD RW or CD ROM drive power cable that was included with your fixed drive kit to the 2x3 power connector on the SATA power adapter cable See letters B and C in the figure below 11 Connect the drive power cable to the power connector on the rear of the DVD CD RW or CD ROM drive See letter D in the figure 12 Connect the DVD CD RW or CD ROM drive data cable that was in...

Page 91: ...Chapter 3 84 TP01167 B C D F A E F E D B C ...

Page 92: ...structions see Removing the Chassis Cover 4 Pull up on the two latches on the assembly See letter A in the figure below 5 Lift the PCI riser assembly from the chassis 6 Line up the screws on the riser assembly with the slot and the large hole on the riser connector 7 Press and hold the blue riser locking lever See letter A in the figure below 8 Place riser connector onto the retention pins 9 Slide...

Page 93: ...r at a time 1 Observe the safety and ESD precautions at the beginning of this book See Safety Information 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Lift up on the two blue levers to lift the PCI riser assembly from the chassis 5 Remove any PCI add in cards that are installed in the c...

Page 94: ...e PCI retention clip on the PCI riser card assembly See letter A in the figure below 7 Remove the filler panel at the back of the riser assembly See letter B in the figure below 8 Insert the add in card until it seats in riser card connector Make sure the bracket inserts into the matching slot See letter C 9 Close the retention clip See letter A in the figure 10 Position the riser assembly over th...

Page 95: ...up on the two latches on the riser assembly 5 Lift the PCI riser assembly from the chassis 6 Open the PCI retention clip on the PCI riser card assembly 7 Remove the add in card 8 Close the retention clip 9 Position the riser assembly over the PCI sockets on the server board 10 Push the riser assembly down until the assembly is securely seated 11 Install the chassis cover For instructions see Insta...

Page 96: ...instructions to remove and then to install a backplane Removing the SATA or SCSI Backplane 1 Observe the safety and ESD precautions at the beginning of this book See Safety Information 2 Power down the server and unplug all peripheral devices and the AC power cable 3 Remove the chassis cover For instructions see Removing the Chassis Cover 4 Remove the air baffle For instructions see Removing the A...

Page 97: ...board grasp only on the edges of the board See letter B in the figure 8 Tighten the blue captive screw at the right side of the backplane board See letter C in the figure 9 Connect the following cables to the backplane T Front panel cable T Power cable T Flex cable The cable indicates the end that is to be connected to the backplane T SCSI backplane only SCSI Channel A cable The cable indicates th...

Page 98: ...the AC power cord from the server 4 Remove the server s cover See the documentation that accompanied your server chassis for instructions on removing the server s cover 5 Locate the processor socket and raise the socket handle completely 6 Align the pins of the processor with the socket and insert the processor into the socket NOTE NOTE Make sure the alignment triangle mark and the alignment trian...

Page 99: ... server 4 Remove the server s cover See the documentation that accompanied your server chassis for instructions on removing the server s cover 5 Unplug the processor fan cable from the server board 6 Loosen the four captive screws on the corners of the heat sink 7 Twist the heat sink slightly to break the seal between the heat sink and the processor 8 Lift the heat sink from the processor If it do...

Page 100: ...urer CAS latency number of rows columns and devices timing parameters etc Although DIMMs within a bank must be identical the BIOS supports various DIMM sizes and configurations allowing the banks of memory to be different NOTE Note Dual channel memory requires symmetrical memory modules using the same density e g 512MB bus width e g x8 x16 and granule technology e g 256M bit 512M bit Memory Sparin...

Page 101: ...ocket closest to the processor socket See Memory for a discussion of the memory requirements and options See Additional Information and Software for a link to the list of tested DIMMs Installing DIMMs To install DIMMs follow these steps 1 Observe the safety and ESD precautions at the beginning of this book 2 Turn off all peripheral devices connected to the server Turn off the server 3 Disconnect t...

Page 102: ...he server s cover Removing DIMMs To remove a DIMM follow these steps 1 Observe the safety and ESD precautions at the beginning of this book 2 Turn off all peripheral devices connected to the server Turn off the server 3 Remove the AC power cord from the server 4 Remove the server s cover See the documentation that accompanied your server chassis for instructions on removing the server s cover 5 Ge...

Page 103: ...es include updates for BIOS the baseboard management controller BMC and the hot swap controller HSC In addition to the server firmware and files also update any drivers used for components you have installed in your system such as video drivers network drivers and SCSI drivers Acer provides a package called the Platform Confidence Test that may help with your diagnostics Troubleshooting Chapter 4 ...

Page 104: ...To do this Press Soft boot reset to clear the system memory and reload the operating system Ctrl Alt Del Clear system memories restarts POST and reload the operating system Reset button Cold boot reset Turn the system power off and then on This clears system memory restarts POST reloads the operating system and halts power to all peripherals Power off on ...

Page 105: ...he server board correct T Are all jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no conflicts for example two add in boards sharing the same interrupt T Are all peripheral devices installed correctly T If the system has a hard disk drive is it prope...

Page 106: ...splay monitor 4 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A and no CD ROM disk in the CD ROM drive 5 If the power LED does light attempt to boot from a floppy diskette or from a CD ROM disk 6 Turn on the system If the power LED does not light see Power Light Does Not Light Verifying Proper Operation of Key System Lights As POST determin...

Page 107: ...is it turned on T Remove all add in cards and see if the system boots If successful add the cards back in one at a time with a reboot between each addition T Make sure the memory DIMMs comply with the system requirements T Make sure the memory DIMMs have been populated according to the system requirements T Remove the memory DIMMs and re seat them T Make sure the processor s comply with the system...

Page 108: ...ce representative or authorized dealer for help Characters Are Distorted or Incorrect Check the following T Are the brightness and contrast controls properly adjusted on the video monitor See the manufacturer s documentation T Are the video monitor s signal and power cables properly installed T Does this video monitor work correctly if plugged into a different system System Cooling Fans Do Not Rot...

Page 109: ... sure you are using the correct and the current drivers T Make sure the driver is loaded and the protocols are bound T Make sure the hub port is configured for the same duplex mode as the network controller T Make sure the correct networking software is installed T If you are directly connecting two servers without a hub you will need a crossover cable T Check the network controller LEDs next to t...

Page 110: ...y Unauthorized copies often do not work T If you are running the software from a floppy disk CD ROM or DVD ROM try a different disk T Make sure the correct device drivers installed If the problems persist contact the software vendor s customer service representative Problems with Application Software that Ran Correctly Earlier Problems that occur after the system hardware and software have been ru...

Page 111: ...tible T Make sure you have not exceeded the power budget for the server T If using SCSI drives verify that each SCSI ID number is unique on the SCSI bus See your drive documentation for details on setting the SCSI ID for your drives T If using ATA drives verify that the master slave settings are set correctly See your drive documentation for details on setting the master slave settings T If using ...

Page 112: ...he appropriate event will be logged in the System Event Log SEL and displayed to the user Options are provided by the BIOS to control the policy applied to FRB2 failures These options are not supported by the Server Board SE7320VP2 and mBMC does not support the option to disable the BSP FRB3 BSP Reset Failures The BIOS and firmware provide a feature to guarantee that the system boots even if one o...

Page 113: ...sage to the user All of the user options are intended to allow a system administrator to set up a system such that during a normal boot no gap exists during POST that is not covered by the watchdog timer Options are provided by the BIOS to control the policy applied to OS Watchdog timer failures By default an OS Watchdog Timer failure will not cause any action Other options provided by the BIOS ar...

Page 114: ... the system should continue to operate without a problem Occasionally correctable errors are caused by a persistent failure of a single component For example a broken data line on a DIMM would exhibit repeated errors until replaced Although these errors are correctable continual calls to the error logger can throttle the system preventing any further useful work For this reason the system counts c...

Page 115: ...are If SEL error logging is disabled in the BIOS Setup utility no SMI signals are generated on system errors If error logging is enabled the SMI handler preprocesses all system errors even those that are normally considered to generate an NMI The SMI handler sends a command to the mBMC to log the event and provides the data to be logged For example The BIOS programs the hardware to generate an SMI...

Page 116: ...dog timer to detect software or hardware failures and that timer expires an Asynchronous Reset ASR is generated which is equivalent to a hard reset The POST portion of the BIOS can query the BMC for a watchdog reset event as the system reboots and then log this event in the SEL Boot Event The BIOS downloads the system date and time to the mBMC during POST and logs a boot event This record does not...

Page 117: ...rive does not contain media NO ROM BASIC This message occurs on some systems when no bootable device can be detected Message Displayed Description Primary Master Hard Disk Error The IDE ATAPI device configured as Primary Master could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Slave Ha...

Page 118: ...vices in POST 6th Slave Hard Disk Error The IDE ATAPI device configured as Slave in the 6th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Master Drive ATAPI Incompatible The IDE ATAPI device configured as Primary Master failed an ATAPI compatibility test This message...

Page 119: ...re IDE ATAPI devices in POST 6th Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Slave in the 6th IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST S M A R T Capable but Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction f...

Page 120: ...rror in while validating the NVRAM data This causes POST to clear the NVRAM data Resource Conflict More than one system device is trying to use the same non shareable resources Memory or I O NVRAM Ignored The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration i...

Page 121: ...ent or the hardware is not responding when the keyboard controller is initialized PS2 Keyboard not found PS2 Keyboard support is enabled in the BIOS setup but the device is not detected PS2 Mouse not found PS2 Mouse support is enabled in the BIOS setup but the device is not detected Keyboard Interface Error Keyboard Controller failure This may indicate a problem with system hardware Unlock Keyboar...

Page 122: ...an error is logged to the SEL and the system cannot boot unless the error is corrected The error codes are defined by Intel and whenever possible are backward compatible with error codes used on earlier platforms All POST error codes are logged in the System Event Log Table 12 Error Codes and Messages Warning EHCI controller disabled It requires 64bit data support in the BIOS This message is displ...

Page 123: ...ourth Master Device Error Pause 005D S M A R T Status BAD Backup and Replace Pause 005E Password check failed Pause 0120 Thermal Trip Failure Pause 0146 Insufficient Memory to Shadow PCI ROM Pause 0150 BSP Processor failed BIST Pause 0160 Processor missing microcode P0 Pause 0161 Processor missing microcode P1 Pause 0180 BIOS does not support current stepping P0 Pause 0181 BIOS does not support cu...

Page 124: ...ement Controller failed Self Test Pause 8301 Not enough space in Runtime area SMBIOS data will not be available Pause 8305 Primary Hot swap Controller failed to function Pause 84F1 BIST failed for all available processors Halt 84F2 BaseBoard Management Controller failed to respond Pause 84F3 BaseBoard Management Controller in Update Mode Pause 84F4 Sensor Data Record Empty Pause 84FF System Event ...

Page 125: ... add in card Remove all expansion cards except the video adapter If the beep codes are generated even when all other expansion cards are absent the motherboard has a serious problem Consult your system manufacturer If the beep codes are not generated when all other expansion cards are absent one of the add in cards is causing the malfunction Insert the cards back into the system one at a time unti...

Page 126: ... an upper nibble and a lower nibble Each bit in the upper nibble is represented by a Red LED and each bit in the lower nibble is represented by a green LED If both bits are set in the upper and lower nibbles then both Red and Green LEDs are lit resulting in an Amber color If both bits are clear then the LED is off In the below example BIOS sends a value of ACh to the Diagnostic LED decoder The LED...

Page 127: ...RQ 0 in PIC for system timer interrupt Traps INT1Ch vector to POSTINT1ChHandlerBlock 08 G OFF OFF OFF Initializes the CPU The BAT test is being done on KBC Program the keyboard controller command byte is being done after Auto detection of KB MS using AMI KB 5 C0 R R OFF OFF Early CPU Init Start Disable Cache Init Local APIC C1 R R OFF G Set up boot strap processor Information C2 R R G OFF Set up b...

Page 128: ... POST initialization of chipset registers 40 OFF R OFF OFF Detect different devices Parallel ports serial ports and coprocessor in CPU etc successfully installed in the system and update the BDA EBDA etc 50 OFF R OFF R Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed 52 OFF R G R Updates CMOS memory size from memory found in memory tes...

Page 129: ...INT1Ch vector and INT09h vector Deinitializes the ADM module AB A OFF A G Prepare BBS for Int 19 boot AC A G R OFF End of POST initialization of chipset registers B1 R OFF R A Save system context for ACPI 00 OFF OFF OFF OFF Passes control to OS Loader typically INT19h Checkpoint Diagnostic LED Decoder Description G Green R Red A Amber MSB LSB Before D1 Early chipset initialization is done Early su...

Page 130: ...E000 and F000 shadow areas but closing SMRAM DA A R G R Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See POST Code Checkpoints section of document for more information Checkpoint Diagnostic LED Decoder Description G Green R Red A Amber MSB LSB E0 R R R OFF Initialize the floppy controller in the super I O Some interrupt vectors are initialized DMA controller i...

Page 131: ...s and perform the following functions Reset Detect and Disable function 0 Function 0 disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Static Device Initialization function 1 Function 1 initializes all static devices that include manual configured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources...

Page 132: ...RR_CHANNEL_B_OFF DIMM mismatch forced Channel B disabled 002h MEM_ERR_CK_PAIR_OFF Slow DIMM s forced clock pair disabled 0E1h MEM_ERR_NO_DEVICE No memory installed 0E2h MEM_ERR_TYPE_MISMATCH 0E3h MEM_ERR_UNSUPPORTED_DIMM Unsupported DIMM type 0E4h MEM_ERR_CHL_MISMATCH 0E5h MEM_ERR_SIZE_MISMATCH 0E6h MEM_ERR_ECC_MISMATCH 0E8h MEM_ERR_ROW_ADDR_BITS 0E9h MEM_ERR_INTERNAL_BANKS 0EAh MEM_ERR_TIMING 0EB...

Page 133: ...Jumpers and Connectors The following figure shows the jumper and connector locations on the system board T Q F J A 2 1 M R G P V X S W O N B C E U 3 8 7 6 4 9 5 K D L I H Y Jumper and Connector Information Chapter 5 ...

Page 134: ...ry Boot Jumper J1H5 CMOS Clear Jumper 8 RJ 45 Serial B Port P Legacy ATA 100 connector 9 Stacked PS 2 Keyboard and Mouse Ports Q 50 pin Control Panel Header A CMOS Battery R 100 pin Control Panel Floppy IDE Connector B Full Height Riser Card Slot S Legacy Floppy Connector C Low Profile Riser Card Slot T SSI 34 pin Control Panel Header D DIMM Slots U 8 Pin AUX Power Connector E MCH Chipset Componen...

Page 135: ...he BIOS by loading the BIOS code into the flash device from a floppy disk This jumper is typically used when the BIOS has become corrupted These pins should not be jumpered for normal operation 2 3 These pins should be jumpered for normal system operation J15H CMOS Clear 1 2 If these pins are jumpered the CMOS settings will be cleared on the next reset These pins should not be jumpered for normal ...

Page 136: ...ial Port Configuration Jumper Pins What happens at system reset 1 3 Serial port is configured for DCD to DTR default 2 4 Serial port is configured for DSR to DTR TP00944 J8A3 3 4 2 1 3 DCD to DTR Default 2 4 DSR to DTR ...

Page 137: ... 5 130 BIOS Select Jumper Pins What happens at system reset 1 2 System is configured for normal operation 2 3 Force BIOS to lower bank J1A4 3 BIOS Select 1 2 Normal Operation Default 2 3 Force to Lower Bank 3 ...

Page 138: ...131 Chapter 5 ...

Page 139: ...ZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispos...

Page 140: ...e Slimline floppy drive Intel MOQ 1 SR R070N 002 Optical Drive Slimline CDROM MISUMI Intel qualified MOQ 1 SR R070N 001 Optical Drive Slimline DVD CDRW Intel qualified MOQ 1 SR R070N 003 Heatsink Heatsink CPU Heatsink HI R120E 001 Main Board Main Board M B Lindenhurst VS Hance Rapid Intel 82541PI Marvell Yukon 88E8050 MB R1208 002 Rackmount Rackmount Kit Intel 1U 2U Chassis Rackmount kit tool less...

Page 141: ... 134 The Altos R510 Model No Define 1 Trade Mark 2 Brand Name Acer 3 Description Single or dual Intel XeonTM Processor with 800MHz FSB 4 Product Name Acer Altos R510 Model Definition and Configuration Appendix A ...

Page 142: ...tebook Desktop and Server models including T Service guides T User s manuals T Training materials T Bios updates T Software utilities T Spare parts lists T TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are T Detailed information on Acer s International Trav...

Page 143: ...151 Appendix C ...

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