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Altos easyStore Manual

Appendix C

159

Technical Assistance

For technical assistance, contact your local dealer or distributor. You may also access the website
(

http://support.acer-euro.com

) for information on how and where to contact the service centers

available in your area.

Prior to contacting us, we ask that you first check the electronic product documentation for assist

ance. Should you still have questions, we recommend you have the following information on hand
in order to expedite the process:

•   Model name
•    Product Serial Number
•

Local network configuration details

• Abnormal behavior and/or error messages reported by your system
• Detailed questions or a description of the problem you are experiencing

Summary of Contents for Altos EasyStore

Page 1: ......

Page 2: ...ies either expressed or implied with respect to the contents hereof and specifically disclaims the implied warranties of merchantability or fitness for a particular purpose No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without the prior written permission of Acer Incorpora...

Page 3: ...s 30 Managing shared folders 33 Deleting a shared folder 33 Assigning users to shared folders 35 Chapter 3 Managing Your Storage System 36 Managing users 37 Adding users 37 Modifying users 38 Removing users 40 Working with groups 41 Changing the authentication mode 45 Managing shared folders 54 Creating shared folders 54 Assigning users to shared folders 55 Deleting a shared folder 58 Managing bac...

Page 4: ...Starting DiskSafe Express 104 Activating your license 106 Protecting your disks 108 Manually backing up your disk 116 Stopping a backup or recovery in progress 117 Changing the backup schedule 118 Receiving event notifications 120 Changing the recovery password 121 Enabling or disabling remote boot 123 Enabling remote boot 124 Disabling remote boot 126 Recovering data 127 Recovering files or folde...

Page 5: ...Manual 3 Chapter Swapping hard disks 155 Transferring hard disks to a new storage system 156 Appendix A Software Specifications Appendix B Configurations Appendix C Hardware Specifications Technical Assistance Glossary ...

Page 6: ... are indicated with an arrow For example the instructions to click the Start menu click Programs and then click Storage System Console are presented as Start Programs Storage System Console l When you see two keys joined by a plus sign press and hold down the first key and then press the second key For example Alt F2 indicates that you should press and hold down the Alt key and then press F2 l Sig...

Page 7: ...Altos easyStore Manual 5 Preface ...

Page 8: ...data protection and rapid data recovery in the event of a system crash or disk failure With DiskSafe Express you can recover your local disks or partitions without having to reinstall or reconfigure the operating system or applications dramatically shortening recovery time What your package includes Before you begin using your storage system please make sure that your package includes the followin...

Page 9: ...of the build in data protection and data duplication offered by advanced RAID levels If your storage system has multiple hard disks and one fails you won t lose important data For more information refer to Appendix B Disk Configurations l Simple administration You can run the browser based management interface from any computer in your network and its informative wizards and configuration pages wi...

Page 10: ...ment interface the Manager and log in For information about this step refer to Accessing the Manager and Logging in to the Manager 4 Add users This is necessary only if you re using local authentication mode and want to control access to the shared folders or if some users in your network use Linux or Macs other than those running OS X For information about this step refer to Adding users 5 Create...

Page 11: ...fer to Accessing shared folders 7 Protect your computer hard disks This involves installing DiskSafe Express on each computer that you want to protect and specifying which hard disks or partitions to back up and how often backups should occur For information about this step refer to Chapter 5 Protecting Local Disks ...

Page 12: ...Server 2003 l Microsoft Windows XP l Microsoft Windows 2000 Professional Server or Advanced Server with Service Pack 2 or newer Note To access the storage system the Console launches a Web browser so the computer where you install the Console must have Microsoft Internet Explorer 6 0 or Firefox 1 06 or newer installed as well In addition one of those browsers must be your default browser If you re...

Page 13: ...ltos easyStore Manual 6 Chapter 2 Getting Started 6 3 On the welcome page click Next 4 If you agree to the terms of the license agreement click Yes 5 Enter your name and company name and then click Next ...

Page 14: ... Manual 7 Chapter 2 Getting Started 7 6 Click Next to install the Console in the displayed location or click Browse to select or specify a different location and then click Next 7 Review your selections and click Next ...

Page 15: ... Manual 8 Chapter 2 Getting Started 8 8 To install the Console click Finish If you want to start the Console immediately after it is installed select the Launch Storage System Console check box before you click Finish ...

Page 16: ...t 192 168 0 101 since that s the IP address used by the storage system The subnet mask must be 192 168 0 1 Then click OK to close each open dialog box When you configure the storage system as described in Configuring your storage system you can specify whatever IP address you would like the storage system to use If the IP address of the storage system is in a different subnet than your computer yo...

Page 17: ...the left pane select the name of the storage system that you want to access for example Storage and then click Log On Storage System Manager If your storage system uses both available ports to connect to the network you can select either item 3 If your storage system has not yet been initialized the System Initialization page displays For more information refer to the next section Initializing the...

Page 18: ... all the hard disks have not been detected or if you want to add remove or re order the disks at this time insert or remove the disks one at a time and click Scan after each action 1 Insert the installation CD into your computer s CD ROM drive type the path to the firmware package in the File name text box and click Upload Alternatively you can click Browse and browse the CD for the firmware packa...

Page 19: ...em software are installed on each disk in your storage system to ensure that the failure or removal of any one disk will not cause the entire storage system to fail 2 If the welcome screen does not appear immediately after the storage system restarts close the browser window and log in again using the Console You can now perform initial configuration as described in Configuring your storage system...

Page 20: ...eps to run the System Setup wizard and perform the necessary initial configuration 1 If you have not already installed the Storage System Console install it as described in Installing the Console and start it as described in Starting the Console In the left pane click the name of the storage system Then click Log On Storage System Manager The welcome page displays 2 On the welcome page click Next ...

Page 21: ... the terms select the I accept the license agreement check box and then click Next The Host Name page displays 4 Click Next to accept the default storage system name Storage or enter whatever name you prefer and then click Next The storage system name can be up to 15 characters long and can include letters numbers and hyphens ...

Page 22: ...xt The time should be expressed in 24 hour format For example 2 00 P M would be entered as 14 00 00 Note The storage system time does not automatically change to reflect daylight savings time To accommodate this you can manually adjust the time as needed For more information refer to Changing the system settings When you click Next the Network Settings page displays ...

Page 23: ... The options that appear on this page vary depending on the number of hard disks that are currently installed in the system 7 If you want to add or remove hard disks do so one at a time and click Scan after each action Note It is strongly recommended that you install all the hard disks that you want to use in the storage system at this time since changing the number of hard disks later can require...

Page 24: ...lders and then specify how much space to allocate either All available disk space or Specified disk space If you select Specified disk space enter the number of gigabytes to allocate for shared folders the minimum is 1 GB Then click Finish Note You can expand the amount of disk space allocated for shared folders later as long as free disk space is available but you cannot reduce it without reconfi...

Page 25: ... system is configured according to the settings you specified Once the configuration is complete the system restarts 10 After the storage system restarts you can access the Manager add users and create shared folders For more information refer to Accessing the Manager Logging in to the Manager Adding users and Creating shared folders ...

Page 26: ...a Web browser you can access the Manager from any computer in your network but you must know the name or IP address of the storage system In addition if you configured the storage system to use a specific IP address you might need to specify the IP address of the gateway in your network before you can successfully access the Manager using a Web browser First access the Manager using the Console an...

Page 27: ...e_system where storage_system is the name or IP address of the storage system Note You can use the storage system name only if your computer is in the same subnet as the storage system if you added the storage system s IP address and name to your local hosts file or if you manually registered the name with a DNS server in your network When the login page displays you can bookmark it so that you ca...

Page 28: ... or change any of the storage system settings To log in to the Manager 1 When the security alert displays click Yes The login page displays 2 Enter the administrator user name and password The default user name is admin and the default password is storage These are case sensitive Once you have logged in you can change both the administrator user name and password at any time For more information r...

Page 29: ...Altos easyStore Manual 22 Chapter 2 Getting Started 22 Navigating the Manager Once you log in to the Manager the Home page displays ...

Page 30: ...e authentication mode l Shared Folders Displays a list of all currently configured shared folders and lets you add shared folders change which users can access them and remove them For more information refer to Creating shared folders and Managing shared folders l Backups Displays a list of all computer disk backups that currently exist and lets you change the recovery password delete backups or a...

Page 31: ...s each computer backs up its hard disks to the storage system You might have to refresh the browser window to reflect these changes This page also indicates how much of the storage space allocated for shared folders is actually used the total number of shared folders and the number of networked computers backup clients that have backed up one or more disks on the storage system Note The total stor...

Page 32: ...folder using the guest user name which is described in more detail in Adding users guest displays in the Users column followed in parentheses by the computer name l Due to the nature of the NFS protocol Linux and other Mac users are not listed on this page l Ongoing backup or recovery activities do not appear on this page l This page indicates only that a connection with a shared folder has been e...

Page 33: ...ou want to restrict access to a shared folder that contains confidential information you would add at least one user and authorize that user to access that shared folder and not authorize the guest user to access it Adding a user for each individual or computer in your network provides maximum flexibility and security enabling you to control exactly who can access what information In addition only...

Page 34: ...S or Linux Other Mac user NFS Notes l Linux users and Mac users who are not using OS X access shared folders using the Network File System NFS In this environment access to shared folders is given to entire computers not to individual users of those computers However in Windows and Mac OS X environments each computer user can have individual access to a shared folder l If your storage system uses ...

Page 35: ...Altos easyStore Manual 28 Chapter 2 Getting Started 28 The page that displays next varies depending on the user type you selected Windows Mac OS X user CIFS Linux Other Mac user NFS ...

Page 36: ...ypically uses the computer or any other description that you want to provide to identify the computer in the Users list This description can be up to 15 characters long It cannot contain the following characters The IP address or computer name is the IP address or the actual computer name in the computer s system configuration The computer name cannot contain spaces or the following characters Not...

Page 37: ... example in an office environment you might want to create a shared folder for company policies that everyone can only view and separate shared folders for confidential business files that only selected individuals or departments can view or change In a home environment you might want to create separate folders for different types of files like photos videos or music You can create up to 128 share...

Page 38: ...CIFS NFS or GROUP tabs check the Assign box for the user and select the radio button for either RO read only or RW read write access For any shared folder or USB disk you can specify which users can access it and what level of access they have To do this Do this Allow selected users to access to the shared folder or USB disk Click the check box next to the user s name and change their access Users...

Page 39: ...ized users or she will be able to only view the files there if her access level was changed Note Linux users and Mac users who are not using OS X access shared folders using NFS In this environment access to shared folders is given to entire computers not to individual users of those computers However in Windows and Mac OS X environments each computer user can have individ ual access to a shared f...

Page 40: ...authentication mode you must manually assign users to this folder in order to provide them with access The Shared folders list also includes usbdisk1 and usbdisk2 whether or not any USB disks have been connected to the storage system You can create additional shared folders and delete them at any time For both shared folders and USB disks you can change which users can access them and what they ca...

Page 41: ... system Even after you physically unplug the USB disk it remains in the Shared fold ers list This ensures that you don t have to re assign users if you later recon nect the USB disk To delete a shared folder 1 In the navigation bar click Shared Folders 2 In the Shared folders list select the shared folder that you want to delete 3 Click Delete 4 When prompted to confirm the deletion click OK The s...

Page 42: ... or USB disk whose user access you want to change 3 Click Assign Access select the user that you want to assign and change the access level Although you can choose only one user type at a time you can assign both types of users to the same shared folder 4 When finished click Apply then OK 5 To assign users of a different type repeat this procedure selecting the other user type in step 3 ...

Page 43: ...ersion l Disconnecting USB devices If you re using optional USB devices you must disconnect them using the Manager before you physically unplug them l Changing the system settings Change the storage system name or time and date settings as well as the user name or password for logging in to the Manager l Changing the network settings Change the workgroup name the storage system s IP address the ga...

Page 44: ... information about authentication modes refer to Changing the authentication mode If you re using local authentication mode you can also put Windows and Mac OS X users into groups This makes it easier to give several users access to the same shared folder at once For example in an office environment you might create one group for all users and give that group read only access to a shared folder wi...

Page 45: ... Linux and other Mac users you can change the IP address or computer name but not the computer description Changing this information immediately disconnects that computer from the shared folders Note To change the user name or computer description you must remove the existing user as described in Removing users and then add a new user with the desired name or description as described in Adding use...

Page 46: ...Altos easyStore Manual 39 Chapter 3 Managing Your Storage System 39 The page that displays next varies depending on the type of user you selected Windows Mac OS X user CIFS Linux Other Mac user NFS ...

Page 47: ...pany com would include all computers in the domain company com However these wildcards cannot be used with IP addresses Note If the user is currently connected to a shared folder changing this information will disconnect the user Removing users In local authentication mode you can remove any user except the guest user In Active Directory authentication mode you an remove any Linux user or any Mac ...

Page 48: ...rship or remove groups at any time If you re using Active Directory authentication mode you can view the group membership but not add modify or remove groups Those actions can be done only on the Active Directory server Adding a group In local authentication mode when you create a group you typically specify which users should be members of that group although you can create an empty group and add...

Page 49: ...cters 5 Specify which users should belong to this group and then click OK To do this Do this Add all users to the group Add selected users to the group Remove all users from the group Remove selected users from the group Click Add All Users All users move from the Available users list to the Group members list In the Available users list select the user s that you want to add and then click Add Se...

Page 50: ...or example the user Alice might be a member of both the Marketing and Executives groups The Marketing group might have read only access to the Budget shared folder while the Executives group might have read write access As a member of the Executives group Alice would have read write access to that shared folder If Alice is currently connected to that shared folder and you subsequently remove her f...

Page 51: ...s that you want to add and then click Add Selected User s a Click Remove All Users In the Group members list select the user s that you want to remove from the group and then click Remove Selected User s a a To select multiple contiguous users hold down the Shift key and select the first user then select the last user All users between the first and last selected user are selected To select multip...

Page 52: ...t shared folder If you remove the Executives group Alice Bob and Carlos remain users but they will no longer have any access to that shared folder On the other hand if the Executives group had read write access to the Budget shared folder but Alice had read only access when you remove the group Bob and Carlos will no longer have access to the Budget shared folder since their access rights were det...

Page 53: ...der to provide those users with access to shared folders on the storage system l Active Directory authentication mode does not automatically include a guest account However the Active Directory administrator can create one on the Active Directory server l If you use Active Directory authentication mode and the clocks of the storage system and the Active Directory server differ by more than five mi...

Page 54: ...y users are currently accessing shared folders they will remain connected until they disconnect from the shared folders or shut down their computer To change the authentication mode 1 In the navigation bar click Users 2 In the left pane click Authentication Mode The Authentication Mode page displays the current authentication mode 3 In the Administrator password text box enter the password for acc...

Page 55: ...local authentication mode Active Directory authentication mode is selected automatically and Local authentication mode displays dimmed Click Next The Active Directory Server page displays 6 In the Primary server IP address text box enter the IP address of your primary Active Directory server You cannot use the server s name 7 If desired enter the IP address of a secondary Active Directory server i...

Page 56: ... the storage system enter the name in the Organizational unit name text box up to 256 characters This unit must not have more than 100 subunits and the name must be preceded by a forward slash as in Sales Note The name of the organizational unit itself cannot contain a slash For example if the name is Sales Marketing you must either specify a different organizational unit name leave the name blank...

Page 57: ...nize the storage system with an NTP server as the time will be readjusted based on the time zone 12 Select the organizational units that contain the users or groups that will be allowed to access the shared folders on the storage system and then click Next You must select at least one organizational unit Selecting the forward slash mark selects everyone in the tree Note Your storage system support...

Page 58: ...click Users in the navigation bar When you click this item you can change the IP address of your primary or secondary Active Directory server the user name or password for browsing the Active Directory tree and how frequently the storage system should synchronize with the Active Directory server To modify the Active Directory properties 1 In the navigation bar click Users 2 In the left pane click ...

Page 59: ...ry tree In the Password text box enter the password associated with that user name This user name and password will be used to obtain new user and group information from the Active Directory server at every synchronization In the Synchronization interval minutes text box enter the number of minutes that should elapse between synchronizations If this interval is too short network traffic might be a...

Page 60: ...r when the two systems synchronize You must adjust the storage system time time zone or both to ensure that they match as described in Changing the system settings Even if the storage system and Active Directory server are in the same time zone and have the same time errors might still occur if the Active Directory server adjusts for daylight savings time In this case you must change both the time...

Page 61: ...ion mode all users are automatically assigned to this folder and can create modify or delete files there You change the list of authorized users or their access rights In Active Directory authentication mode you must manually assign users to this folder in order to provide them with access The Shared folders list also includes usbdisk1 and usbdisk2 whether or not any USB disks have been connected ...

Page 62: ...wn her computer The next time she connects she will either not have access if she was removed from the list of authorized users or she will be able to only view the files there if her access level was changed To change user access to shared folders and USB disks 1 In the navigation bar click Shared Folders 2 In the Shared folders list select the shared folder or USB disk whose user access you want...

Page 63: ...Altos easyStore Manual 56 Chapter 3 Managing Your Storage System 56 The page that displays next varies depending on which type of user you selected Windows Mac OS X user CIFS Linux Other Mac user NFS ...

Page 64: ...rl key as you select each user The selected users move from one list to the other Notes l To change the access level for a user select the user in the Authorized users list and click Remove Then select that user in the Unauthorized users list and click either Add Read Only or Add Read Write depending on the access level you now want the user to have l If you created groups as described in Adding a...

Page 65: ...ourself read write access to that disk as described in Assigning users to shared folders access the disk as described in Accessing shared folders and then delete the desired folders and files To remove the USB disk from the storage system use the Manager to disconnect it as described in Disconnecting USB devices Then physically unplug the USB disk from the storage system Even after you physically ...

Page 66: ... used to identify the backup on both the storage system and on the Status page in DiskSafe Express If a user ever has to recover a disk using the recovery CD or remotely boot from a backup on the storage system the user will be prompted for a password to do so The user had to provide this password when protecting the disk However if the user forgets it you can reset the password using the Manager ...

Page 67: ...tion message displays click OK The user must provide this password when recovering a disk from this storage system using the recovery CD or when remotely booting from a backup on the storage system Configuring remote boot Normally when you enable remote boot for a client computer as described in Enabling remote boot no additional action is necessary on the storage system However if you want to rem...

Page 68: ...xt box Remote boot must have been previously enabled on that computer 4 From the Backup for booting remotely list select the time and date of the backup that you want to remotely boot from To always boot from the most recent backup select Latest backup An asterisk identifies the backup that will be used for booting remotely Notes l You can remotely boot only from backups that were created after re...

Page 69: ... all backup versions are deleted If only one disk was protected the computer name disdisplays from the page as well Note If you delete a backup and the user did not previously remove protection for that disk when the user subsequently accesses DiskSafe Express the Status page will indicate that the backup of the protected disk is offline To back up the disk once again the user must remove protecti...

Page 70: ... also deleted from the storage system Note If you delete a client and the user did not previously remove protection for that disk when the user subsequently accesses DiskSafe Express the Status page will indicate that the backup of the protected disk is offline To back up the disk once again the user must remove protection and then protect the disk again For more information refer to Removing prot...

Page 71: ...new files or performing a backup To take advantage of this feature you must have access to an SMTP e mail server either within your own network or through an Internet service provider Note The e mail might not be sent immediately when the problem occurs but will be sent within five minutes of the event In addition if the problem is fixed within that time frame for example if you replace the disk t...

Page 72: ...on by selecting or clearing the SMTP server authentication check box If you select this option you must enter a user name and password for logging into that server in the User name and Password text boxes If you clear this option no authentication will be performed 5 If your e mail server cannot use the default sender e mail address root localhost or if you want the individuals who receive e mail ...

Page 73: ... on the confirmation message This sends a test message to the specified recipients If they do not receive the test message make sure that all the entries on this page are correct You might also have to modify the network settings such as the gateway to use For information about changing the network settings refer to Changing the network settings ...

Page 74: ...t have any adverse effect the backup will resume automatically when the storage server resumes operation However restarting the storage system when a disk is being recovered can potentially corrupt the user s operating system and the user will have to recover the system disk using the recovery CD or if the system disk was not protected re install the operating system Be sure to upgrade the firmwar...

Page 75: ... Administrator password text box enter the password that you use for logging in to the Manager 5 Click Upgrade 6 If you are upgrading from version 1 0 or 1 1 click Continue to delete all home folders and proceed with the upgrade 7 When the confirmation message displays click OK ...

Page 76: ...from the storage system you must first use the Manager to disconnect it This prevents data corruption and other potential problems with the device Once the USB device has been disconnected via the Manager you can unplug it To disconnect a USB device 1 In the navigation bar click Advanced 2 In the left pane click USB 3 In the list of USB devices select the device s that you want to disconnect 4 Cli...

Page 77: ...stem name and the current date and time In local authentication mode you can change any of these settings at any time In Active Directory authentication mode you can change any of these settings except the storage system name You can also change the administrator name and password to use for logging in to the Manager To change any of the system settings 1 In the navigation bar click Advanced 2 In ...

Page 78: ...nth date and year In the Time field enter or select the desired hour minute and second In the Time zone list select the desired time zone Note The storage system time does not automatically change to reflect daylight savings time To accommodate this you can manually adjust the time and or time zone as needed In the NTP server name or IP address text box enter the name or IP address of the NTP serv...

Page 79: ...os easyStore Manual 72 Chapter 3 Managing Your Storage System 72 Changing the network settings The Network page displays the network settings that were set when you initially configured the storage system ...

Page 80: ...puters in your network simplifying the network configuration of each individual system In addition your storage system can act as an FTP server This allows all Windows and Mac OS X users to use a Web browser to access the public folder For more information refer to Accessing shared folders using FTP To change any of the network settings 1 In the navigation bar click Advanced 2 In the left pane cli...

Page 81: ...ddress from the DHCP server leave these text boxes blank If the port obtains its IP address from a DHCP server the DNS server IP address will be obtained from the DHCP server as well The DHCP settings If you want to use the storage system as a DHCP server in the Port 1 group box select Use this IP address and enter the IP address and subnet mask in the subsequent text boxes Then select the Enable ...

Page 82: ... can select this option only if your network Ethernet switch and the network interface cards NICs on the computers in your network support the specified packet size To determine whether you can use jumbo frames refer to the documentation for those components The FTP settings If you want to use the storage system as an FTP server select the Enable FTP server check box If you do not want to use the ...

Page 83: ...s the following details l The disk configuration that is whether the disks use a linear or RAID configuration and the RAID level l The overall status of the disks n Normal All the disks are working properly n Degraded One or more disks have failed but all the data is still available n Failed The storage system has stopped working properly l The slot where each hard disk resides l The model number ...

Page 84: ...k Configurations beginning You can change the disk configuration or amount of storage space that is allocated for shared folders at any time However for additional security you must enter your administrator password to be able to make these changes Expanding the shared storage The disk space on your storage system is divided into two portions One portion is for shared folders the other is for back...

Page 85: ... and enter the desired number of gigabytes The minimum is 1 GB and the maximum is the total amount of space currently available You can specify only whole numbers 6 Click OK 7 When the confirmation message displays click OK Reconfiguring the disks Caution Changing the disk configuration will delete all user information and all data on all the disks Before you do this have all the users disconnect ...

Page 86: ...disks that are currently installed in the system 6 If you want to add or remove hard disks do so one at a time and click Scan after each action To accept the default disk configuration which will provide the best level of data protection available for the number of hard disks currently installed click Next By default a linear disk configuration is used for a single hard disk RAID 1 is used for two...

Page 87: ...fied disk space enter the number of gigabytes to allocate for shared folders the minimum is 1 GB Then click Finish Note You can expand the amount of disk space allocated for shared folders later as long as free disk space is available but you cannot reduce it without reconfiguring your disks and losing all your data If you plan to back up computer disks to your storage system it is recommended tha...

Page 88: ...displays the progress of the process When this process is complete the storage system restarts 9 Close the browser window After the system has restarted you can access the Manager and re create your users and shared folders as described in Adding users and Creating shared folders ...

Page 89: ...of the gateway which you can change as described in Changing the network settings the IP address es of the DNS servers in your network the network settings of your port several of which you can change as described in Changing the network settings the MAC addresses of your port and the speed at which data is being sent and received To update the information on this page click Refresh Note The fan s...

Page 90: ...shed using the Manager it is recommended that you log out to ensure that unauthorized individuals do not make changes to the storage system To log out 1 In the navigation bar click Log Out 2 When the confirmation message displays click OK The Log Out page displays 3 To log back in to the Manager later click Log In ...

Page 91: ...urring will not have any adverse effect the backup will resume automatically when the storage server is powered on again However shutting down the storage system when a disk is being recovered can potentially corrupt the user s operating system and the user will have to recover the system disk using the recovery CD or if the system disk was not protected re install the operating system To shut dow...

Page 92: ...ystem settings l If you change the IP address of the storage system users who accessed the shared folders using the previous IP address will be disconnected and must repeat the procedures described here using the new IP address Windows users If you re using Windows you have two options for accessing shared folders you can use My Computer Windows Explorer to map a drive letter to the shared folder ...

Page 93: ...ox enter the following storage_system shared_folder where storage_system is the name or IP address of the storage system and shared_folder is the name of the shared folder For example if your storage system s IP address is 192 168 0 101 and the shared folder name is Photos you would enter the following 192 168 0 101 Photos Note You can use the storage system name only if your computer is in the sa...

Page 94: ...e and password you are not prompted to provide a user name and password to access the shared folder In addition once you provide your user name and password for accessing one shared folder you are not prompted to provide it again when you access other shared folders to which you have access rights If the storage system uses local authentication mode and the guest user has access to this shared fol...

Page 95: ...found Note If you connect a storage system to the network after the Console has already scanned it or if you change the IP address of the storage system you must click Discover Storage Systems to scan the network again and update the tree in the left pane 2 In the left pane double click the name of the storage system that contains the shared folders that you want to access If your storage system u...

Page 96: ...nly the ones that you are authorized to use l If your storage system uses Active Directory authentication mode you must physically create a guest account in order to use and create shared folders 3 In the left pane select the shared folder that you want to access and then click Map Drive Letter The Map Network Drive dialog box displays The exact appearance of this dialog box varies depending on yo...

Page 97: ... the shared folder In addition once you provide your user name and password for accessing one shared folder you are not prompted to provide it again when you access other shared folders to which you have access rights If the guest user has access to this shared folder you can use guest as both the user name and password You can now access the shared folder from My Computer Windows Explorer Linux u...

Page 98: ...s Mac running older operating systems can access the same shared NFS folders as Linux users Mac OS X To access a shared folder on a Mac running OS X 1 From the Go menu click Connect to Server 2 In the Address text box enter the following and click Connect smb storage_system where storage_system is the name or IP address of the storage system Note You can use the storage system name only if your co...

Page 99: ... Folders 92 6 To access the shared folder double click the icon on the desktop Other Mac operating systems For information about accessing a shared folder using NFS on a Mac running an operating system older than OS X please refer to your Mac documentation ...

Page 100: ...stem and storage_system is the name or IP address of the storage system for example ftp user1 storage or ftp user1 192 168 0 101 Note You can use the storage system name only if your computer is in the same subnet as the storage system if you added the storage system s IP address and name to your local hosts file or if you manually registered the name with a DNS server in your network You can also...

Page 101: ...s Explorer To disconnect from a shared folder using My Computer Windows Explorer 1 Close any files that you currently have open in the shared folder 2 In My Computer Windows Explorer right click the drive for the shared folder and then click Disconnect from the pop up menu The shared folder no longer displays in My Computer Windows Explorer Disconnecting using the Console To disconnect from a shar...

Page 102: ...path when mounting the shared folder such as mnt my_directory use the same path wen unmounting it Mac users The procedure for disconnecting from a shared folder on a Mac varies depending on whether the Mac is running OS X or an older operating system Mac OS X To disconnect from a shared folder on a Mac running OS X 1 On the desktop select the shared folder from which you want to disconnect 2 From ...

Page 103: ...that you have recent copies of your local disk DiskSafe Express can automatically perform a backup at regularly scheduled intervals either once a day or once a week whichever you prefer Alternatively you can disable automatic backups and just perform backups manually at a time of your choosing Once the maximum number of supported backups are saved on the storage system the oldest backup is automat...

Page 104: ... does not contain any of the files needed to run the operating system you can do so using DiskSafe Express And if you need to recover your whole system disk you can do so using the recovery CD Alternatively if your computer does not support the recovery CD but does support the PXE protocol you can boot your computer from a backup on the storage system and recover your system disk When you recover ...

Page 105: ...ive is not required for installation if an image of the CD is accessible via a network server l Microsoft iSCSI Initiator 2 x Note For information about downloading and installing this item refer to the next section Installing the Microsoft iSCSI Initiator l 20 MB free hard disk space Note DiskSafe Express requires the Intelligent Management Agent IMA which is installed automatically if it is not ...

Page 106: ...ion when you protect your disks again you must remove the storage system from the list of backup locations and add it again as described in step 4 in Protecting your disks l If you re using a firewall on the computer that you plant to protect open TCP port 11762 on the firewall This ensures that DiskSafe Express can communicate with the storage system In addition make sure that your firewall does ...

Page 107: ...You must install DiskSafe Express on each computer whose local disks you want to protect To install DiskSafe Express 1 Log on as an administrator and insert the installation CD into a CD ROM drive 2 Start the setup utility for DiskSafe Express 3 If the Microsoft iSCSI Initiator 2 0 is already installed go to step 4 If this component is not currently installed the following prompt displays Click OK...

Page 108: ...rms of the license agreement select I agree and then click Install It might take some time to copy and configure the associated files Note The remaining time might be reported as 0 and it might appear that no progress is occurring However configuration is occurring in the background 6 When a message displays indicating that the installation of Microsoft NET Framework 1 1 is complete click OK After...

Page 109: ...ing Local Disks 102 The license agreement displays 8 If you agree to the terms of the license agreement select I accept the terms of the license agreement and then click Next 9 Click Next to install DiskSafe Express in the displayed location ...

Page 110: ...ntire disk rather than just the system partition If you install DiskSafe Express on a different disk than your system disk you will not be able to remotely boot at all 10 To complete the installation and restart your computer click Finish If you do not want to restart your computer at this time select No I will restart my computer later and then click Finish When the confirmation message displays ...

Page 111: ...mputer an error message displays and you must re activate your license For more information refer to Activating your license If your Internet connection is temporarily down or if this computer doesn t have an Internet connection click OK on the warning message The Protect a Disk wizard still starts but after 30 days you will no longer be able to perform backups or recovery until you activate the l...

Page 112: ...ch as the size of the disk the name of the storage system where the backup resides Backup location the number used to identify the backup disk on the storage system Backup disk ID the current backup status a progress bar that displays information about any ongoing activity and the date and time of the last backup and next scheduled backup if any Note If your license is not currently activated a me...

Page 113: ...or your NIC was disabled and you subsequently add or enable a NIC you must add the license again as described in Replacing your existing license in order to activate it Note Activation is tied to your computer s hardware Once you have activated a particular license if your computer hardware changes or if you subsequently install DiskSafe Express on a different computer using the same key code an e...

Page 114: ...the location where the returned license file exists and double click it 11 On the confirmation message click OK The license is now activated and you can continue to back up and recover your disks 12 To close the dialog box click Exit Replacing your existing license To replace your existing license 1 From the Action menu click License Add License The Add License dialog box displays your current lic...

Page 115: ...at sufficient space is available on the storage system At least an additional 20 of the disk size is required for changed data For example if the disk that you want to protect is 15 GB at least 18 GB of space must be available on the storage system The Home page in the Manager described in Navigating the Manager displays the amount of available space To protect a disk 1 Click Protect a Disk The Pr...

Page 116: ...ou have separate partitions for your system information and your data you might want to protect each one separately Recommendations l If your computer has only one disk with one partition select the entire disk l If any partition such as an EISA partition precedes your system partition select the entire disk This ensures that you can remotely boot from and recover the disk l If your disk has a sys...

Page 117: ...you want to back up the selected disk The name of the storage system automatically displays in the Storage system name or IP address text box If no storage systems are automatically discovered or if you want to back up your disk to a different storage system enter the name or IP address of the desired storage system in the Storage system name or IP address text box Then click OK Note If an authent...

Page 118: ...rk for new storage systems or add a new one manually click Add and repeat step 3 If you want to remove a storage system that s not valid or that you no longer want to use select the storage system from the Backup locations list click Remove and then click Yes to confirm the removal You can remove a storage system only if it is not currently being used to protect another disk Once you have selected...

Page 119: ...selected the desired backup click Next and go to the next step Note If the list does not display the expected information you might need to click Cancel click Action Repair Connection and then try to protect the disk again Repairing the network connection refreshes the information about the backups that exist on the storage system Caution If you select any disk other than the preferred one all the...

Page 120: ...protected disk or partition are saved on the storage system so if you back up your disk every day you ll be able to recover data from only the last four days If you back up your disk once a week you ll be able to recover data from four weeks ago but the most recent backup might be as many as six days old l Although this product is specifically designed to perform backups without affecting your oth...

Page 121: ... the Recovery password text box enter the password that you d like to use enter it again in the Retype your password text box and then click Next Notes l The recovery password must be 12 16 characters long It cannot contain multi byte words This means you can only enter ASCII character whose code value is less than 128 l The same password is used for all disks backed up to the same storage system ...

Page 122: ...he backup will begin as soon as you click Finish and you can review its progress on the Status page in DiskSafe Express If you want to protect additional disks or partitions repeat this procedure for each one Note If you subsequently change the drive letter of a protected disk or partition you must restart DiskSafe Express to update this application ...

Page 123: ...nt to back up your disk right before you do that so that if any problems occur you can recover your disk to the state it was in immediately before you installed the application To manually back up a disk 1 Click Status 2 In the Protected disk list select the disk that you want to back up 3 Click Back Up Now The Current activity area displays information about what s happening the percentage of the...

Page 124: ... and any changed data that was not copied to the storage system will be copied during the next backup When you stop a recovery in progress the local disk or partition is left in an incomplete state and you must recover it again later before you can use it To stop a backup or recovery in progress 1 Click Status 2 In the Protected disk list select the disk whose backup or recovery you want to stop 3...

Page 125: ...ange the backup schedule 1 Click Schedule 2 In the Protected disk list select the disk whose backup schedule you want to change 3 Specify when you want backups to occur For example if you want backups to occur every day select Daily from the Recurrence list If you want backups to occur once a week select the day of the week from the Recurrence list Then select the time If you don t want backups to...

Page 126: ...Altos easyStore Manual Chapter 5 Protecting Local Disks 119 The schedule change takes effect immediately and the date and time of the next scheduled backup displays in the Next backup area ...

Page 127: ...a backup related problem occurs for example if a scheduled backup did not occur because the storage system was not running You can close the Agent at any time However if you do this notifications will no longer appear automatically If you subsequently want to start the Agent again you can do so using DiskSafe Express To close the Agent l In the system tray right click the Agent icon and click Exit...

Page 128: ...acked up to the same storage system If you backed up multiple disks to the same location and change the password for one the password is changed for all of them However if you backed up one disk to one storage system and a different disk to a different storage system each disk can have a different recovery password To change the recovery password 1 Click Restore 2 In the Protected disk list select...

Page 129: ...dialog box displays 4 In the Recovery password text box enter the desired password This password must be 12 16 characters long It cannot contain multi byte words This means you can only enter ASCII character whose code value is less than 128 5 In the Retype your password text box enter the password again 6 Click OK ...

Page 130: ...system failure occurs Once your system has failed you cannot enable remote boot If your computer does not support either the recovery CD or the PXE protocol gather your hardware information as described in step 3 in Recovering a system disk using the recovery CD and send it to your vendor You might be able to obtain an updated recovery CD or a new driver that will make your computer compatible wit...

Page 131: ...t first disable remote boot and then enable it again specifying the other NIC In addition after you recover a disk while booting remotely you must disable and re enable remote boot Enabling remote boot To enable remote boot 1 In the Protected disk list on any page select your system disk or partition If you protected multiple system disks or partitions select the first system disk or partition on ...

Page 132: ... your system Click Continue Anyway or Yes on each message to proceed with the installation In addition the Found New Hardware Wizard starts Select No Not This Time on the initial screen and complete the rest of the wizard accepting all the default values If remote boot was successfully enabled as indicated in the Details area a new backup is created automatically Note If remote boot was successful...

Page 133: ... automatically It is recommended that you save and close any open files on your system before you do this To disable remote boot 1 From the Action menu click Disable Remote Boot A progress bar displays indicating the progress of the process 2 When the confirmation message displays click OK Your computer restarts automatically ...

Page 134: ...over that disk or partition using DiskSafe Express You might need to do this if the disk has become corrupted or the data has been extensively damaged The entire disk or partition will be restored to its exact state at the time of the selected backup You can continue to use your computer for other tasks while the data is being recovered although not any applications or files located on the disk or...

Page 135: ...through 3 in Recovering a system disk using the recovery CD and use Diagnostic Mode to confirm that at least one network interface card is supported If your computer does not support the recovery CD you must enable remote boot as described in Enabling remote boot before a system failure occurs Once your system has failed you cannot enable remote boot If your computer does not support either the re...

Page 136: ...ew Backup 5 When the confirmation message displays click OK After a few moments a window opens automatically displaying all the data associated with the selected backup You can now open the folders and files in the backup view to make sure they contain the information you want and copy any of the data to your local disk Caution You can open and change the files in the backup view and even create n...

Page 137: ...e letter l If you open a backup view of a disk that contains multiple partitions a drive letter is assigned to each partition l Windows caching can affect the content of the backup view If the content does not appear to be correct restart your computer and check again l You can view more than one backup simultaneously Simply repeat steps 3 and 4 for each backup that you want to view l If you open ...

Page 138: ...artition you will lose any data that was written to the disk after the time of the selected backup as well as any backups that were performed after the backup you re recovering You might want to copy any newer files that you want to keep to another disk before you recover the disk In addition in rare cases for example if your data disk contains applications like anti virus programs that interact w...

Page 139: ... The Current activity area displays the percentage of the recovery that has completed and the speed at which the data is being sent over the network The Progress bar graphically indicates how much of the recovery is complete Note You can cancel this operation at any time by clicking Stop Current Activity However this will leave the local disk or partition in an incomplete state and you will have t...

Page 140: ...recover the partitions In some cases when you recover a disk using the recovery CD an additional backup is created on the storage system If the maximum number of backups has already been performed the oldest backup will be deleted to make room for this backup To recover a disk or partition using the recovery CD 1 Using the appropriate procedure for your computer configure it to boot from the CD RO...

Page 141: ...k Load From CD for a CD or Load From USB Disk for a USB disk insert the disk if loading from a floppy disk CD or USB disk and respond to the prompts See a complete list of the detected hardware Select Diagnostic Mode When you are done viewing the list select Normal Mode 5 Review the network settings for your NIC and select Next The recovery CD obtains the IP address to use from your DHCP server If...

Page 142: ...enter the new password here 10 In the left column select the disk or partition that you want to recover If you protected only one disk or partition only one item displays in this list If you protected multiple disks or partitions you can identify the right item by looking at the Attr Disk ID and Size M columns The Attr column displays the attributes of each listed item D for disk P for partition a...

Page 143: ...for this backup Backups created by the recovery CD are identified in this list by the word Recovery To update the information on this screen select Refresh This is helpful if you re recovering data from one computer to another and a new disk was protected or a backup occurred after this screen was displayed 12 If you selected a backup other than Latest Backup specify whether or not to delete all b...

Page 144: ...ct Reformat the local disk and recover to a new partition to delete all the existing data on the selected disk and recover only the selected partition 16 If you selected Recover to an existing partition in step 15 select the partition where you want to recover the data and press Enter Otherwise go to step 18 For system partitions the Active column displays Yes 17 If the selected partition is the o...

Page 145: ...splays select OK When prompted to confirm that you want to restart the computer select Yes You have 10 seconds to remove the recovery CD from the CD ROM drive 20 When the computer restarts use the appropriate procedure for your system to configure it to boot from the local hard disk once more If your computer is configured to boot from the local hard disk if no CD is in the CD ROM drive simply rem...

Page 146: ...roperly Prerequisites Before you can recover a disk while booting remotely the following criteria must be met l The computer that you re remotely booting must be in the same subnet as the storage system l Remote boot must be enabled for that computer as described in Enabling remote boot l At least one backup must have been performed after remote boot was enabled l The network must have a DHCP serv...

Page 147: ...u last changed the password for that disk If you don t remember your password you can change it on the storage system as described in Changing the recovery password and enter the new password 6 If any error messages appear click OK 7 Log in as you normally would The message Network Boot Mode displays on the screen to confirm that you are working from the storage system Caution You can open and cha...

Page 148: ...this list the backup that you booted from is not using the same recovery password as the storage system This can occur if you changed the recovery password on the storage system before booting remotely or if you changed it between backups in DiskSafe Express and booted from an earlier backup To resolve this issue you must reset the password in the Microsoft iSCSI Initiator as described in Resettin...

Page 149: ...K to restart your computer 16 Use the appropriate procedure for your computer to configure it to boot from the local disk once more 17 If you changed the recovery password reset it in the Microsoft iSCSI Initiator after your computer restarts as described in Resetting the recovery password in the Microsoft iSCSI Initiator 18 Start DiskSafe Express and remove protection from all your disks and part...

Page 150: ...ver the backups that currently exist on the storage system are retained and you can recover them using the recovery CD as described in Recovering a system disk using the recovery CD If you subsequently want to protect the same disk or partition again you can re use the existing backups You can also delete the existing backups on the storage system to free up space for backups of other disks or par...

Page 151: ...ss for Port 1 is 192 168 0 101 Supported Web Browsers n Microsoft Internet Explorer 6 0 Firefox 1 06 or newer RAID n Standard RAID 0 n RAID 1 n RAID 5 n RAID 5 spare n RAID 10 File Sharing Protocols n CIFS SMB n NFS Access Control n Users have read only or read write access to shared folders n CIFS users access shared folders using passwords ...

Page 152: ...guration all the data written to one disk is duplicated on the other disk This offers greater data protection since if one disk fails all your data is still intact on the other disk However using RAID 1 means only half your available disk space is used for data the other half is used for a duplicate mirror of that data You can use RAID 1 only if your storage system has only two disks If the disks ...

Page 153: ...ed disk and still have the ongoing fast performance and data protection offered by RAID 5 When the failed disk is repaired or replaced and re installed into the storage system it automatically becomes the spare for the other functioning three You can use RAID 5 spare only if your storage system has four disks If the disks are not the same size the smallest of the disks determines how much disk spa...

Page 154: ...continue to access all the data In a normal state you cannot add a disk to a RAID 0 or RAID 1 configuration Any disk that you install will not be used unless you subsequently reconfigure the storage system as described in Reconfiguring your storage system disks Caution Reconfiguring your storage system disks deletes all the data on your storage system However if you currently have three disks and ...

Page 155: ... the storage system is powered on or off 2 Access the Manager or refresh the browser window The Disk Change Notification page displays 3 To add the disk to the storage system click Add New Disk If the information on this page is not correct click Scan to scan the storage system again and update the page You can also click Shut Down to shut down the storage system but you will be presented with thi...

Page 156: ...e storage system but not add it to the RAID at this time Return to the previous page for example to re scan the storage system Click Add The Disks page indicates the current state of the disk configuration Click Ignore The Disks page lists the disk is part of the storage system but its status is New indicating that it is not being used If you subsequently reconfigure the disks as described in Reco...

Page 157: ...ication page displays Note Initially the Disk Status for the new disk might display Spare rather than Rebuilding If this occurs refresh the page to update the status 3 Click Continue to continue rebuilding the disk and return to the Manager The Disks page shows the progress of the rebuilding progress Alternatively if the information on this page is not correct click Scan to scan the storage system...

Page 158: ...RAID to fail For example in a RAID 5 configuration all the disks are YELLOW Removing any one of them will cause the RAID to be degraded but all the data will still be available However after you remove one disk all the other disks become RED since removing any one of them at this point will cause the entire RAID to fail Note In a linear configuration the Hotplug Indicator is RED for all the disks ...

Page 159: ...ld be able to resume proper operation although the integrity of the data cannot be guaranteed However if you replace the removed disks with new disks you must reconfigure your disks as described in Reconfiguring your storage system disks Caution Reconfiguring your disks will delete all the data on your storage system Responding to RAID degradation When disk removal failure causes RAID degradation ...

Page 160: ...e to operate in a degraded mode Click Scan Click Shut Down After the storage system shuts down install the disk and then restart the system Note If you are re installing multiple disks be sure to re install them in the opposite order than you removed them Click Continue Responding to RAID failure When disk removal failure causes the entire RAID to fail the Disk Change Notification page displays wh...

Page 161: ...e system shuts down re install the same disk and then restart the system Note If you removed multiple disks be sure to re install them in the opposite order than you removed them Reconfigure the storage system using the available disks Click Reconfigure Disks and complete the system setup pages as described in Configuring your storage system Caution Reconfiguring the storage system deletes all use...

Page 162: ... it previously did when you restart it Note For RAID 5 spare if you swap the disks when the storage system is running one of the swapped disks must be the spare For RAID 10 the swapped disks must be in different pairs For example you can swap disks 1 and 3 or disks 2 and 4 but not disks 1 and 2 as those are members of the same pair If the storage system is running when you swap the disks the Disk ...

Page 163: ...r As long as the new unit is in the same subnet as the old unit you can access the Manager using the same procedure you used previously However if the new unit is in a different subnet you might have to install the Console on a computer in the same subnet as the storage system and use the Console to access it 5 If the firmware in the flash memory of the new unit differs from the firmware on the ha...

Page 164: ...ows 2000 with Service Pack 2 Microsoft Windows XP 2003 UNIX Macintosh OS 7 X and later Linux DiskSafe Client Backup Yes Client Recovery Yes No of Licenses 2 Max Licenses 16 FTP CIFS SMB NFS Network Protocol NTFS Network Service DHCP client server Active Directory Support Yes Management Interface Web Graphical User Interface Max 256 Clients 128 Windows OS X 128 Linux Max 128 Groups File Sharing Cli...

Page 165: ...Altos easyStore Manual Appendix C 158 Front Panel Rear Panel ...

Page 166: ...vailable in your area Prior to contacting us we ask that you first check the electronic product documentation for assist ance Should you still have questions we recommend you have the following information on hand in order to expedite the process Model name Product Serial Number Local network configuration details Abnormal behavior and or error messages reported by your system Detailed questions o...

Page 167: ...r The Web based user interface that enables you to configure the storage system NIC An acronym for network interface card NTP An acronym for Network Time Protocol a mechanism for synchronizing a computer s time with a standard time on a server RAID An acronym for redundant array of independent disks Different levels of RAIDs provide different types of data protection and data duplication as well a...

Page 168: ...easyStore Manual 161 Glossary system disk or partition A hard disk or partition of a hard disk that the computer boots from user An individual or computer that can access a shared folder on the storage system ...

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