ACE089
Page 32 of 32
Rev Date: 10.01.2021
Chapter 4 – Product Take-Back, End-Of-Life Processing, and E-
Waste Program
Ace Computers offers a nationwide take-back service for proper end-of-life management of EPEAT-
registered and Non-EPEAT registered products via Ace Computers and partnered with an R2-certified
recycling facility.
For additional information and steps to take regarding our Product Take-Back, End-of-Life Processing, and
E-Waste Program, please visit our website at https://acecomputers.com/company/sustainability/ under
the EPEAT Take-Back/EOL/E-Waste Program Tab
.
Chapter 5 – Product Services
5.1 Where to Get Replacement Components/Product Services
If you need replacement parts or product service for your system, for self-replacement or for on-site
replacement, please visit
https://acecomputers.com/support/
and fill out the Ace Computers Support
Request form. If phone assistance is needed please call our Support Line 847-952-6999.
Note: Most parts/product services are available for at least 5 years after the date of sale. Replacement
components at a minimum cover the following: power supply, fans, hard drives, memory, CPU, PCB
assemblies, memory and all hardware.
5.2 Returning Merchandise for Service
Upon completion of the Ace Computers Support Request Form, indicated in Section 1.5, an Ace
Computers Team Member will reach out to further assist with your technical questions. If it is determined
that the best course of action is an inhouse repair at Ace Computers, the service technician will help
facilitate the process of returning the server for repair.
