Accu-Chek Compact Plus Owner'S Booklet Download

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Chapter 5: Maintenance and Troubleshooting

ACCU-CHEK Customer Care Service Center 1-800-858-8072

Display Messages and Troubleshooting

Never make treatment decisions based on an error message. If you have any

concerns, please call the ACCU-CHEK Customer Care Service Center at

1-800-858-8072, 24 hours a day, 365 days a year.

The meter will not turn on or the display is blank.

Possible Cause

Solution

Batteries are dead

Extreme temperatures

Display is damaged

Meter is defective

Insert new batteries

Move the meter to room temperature

Call the ACCU-CHEK Customer Care
Service Center at 1-800-858-8072

Blank Screen

Summary of Contents for Compact Plus

Page 1: ...BLOOD GLUCOSE METER Owner s Booklet A ACCU CCU CHE HEK Compact Plus...

Page 2: ......

Page 3: ...ier This booklet will help you get the most from your ACCU CHEK Compact Plus system To start testing quickly you can also refer to the First Time Guide If you have questions we re here to help Just ca...

Page 4: ...to use plus you can adjust the lancing device for your comfort Need Help If you have questions we are here to help Just call the ACCU CHEK Customer Care Service Center toll free at 1 800 858 8072 We o...

Page 5: ...EK Customer Care Service Center Damaged test strips can cause inaccurate results which could lead to improper treatment Although you always apply whole blood to the test strip your system has been cal...

Page 6: ...may not be able to communicate their symptoms to caregivers For these reasons do not change any treatment without first talking to a doctor Run a control test when you open a new box of test strips o...

Page 7: ...the body in vitro use It should not be used to diagnose diabetes Use only ACCU CHEK Compact test drums Other test drums or test strips cannot be used Using other test strips with this meter can produc...

Page 8: ...29 Why Run Control Tests 29 About the Control Solutions 29 Running a Control Test 30 Understanding Control Test Results 36 Chapter 3 Testing Your Blood Sugar 38 Preparing the ACCU CHEK Softclix Plus L...

Page 9: ...our Results 67 Transferring Data 67 Chapter 5 Maintenance and Troubleshooting 68 Cleaning Your Meter 69 Cleaning Your Lancing Device 71 Maintenance and Testing 71 Display Messages and Troubleshooting...

Page 10: ...s button to turn on the meter and advance a test strip Also at the completion of a test slide and release this button to turn off the meter and release the test strip S Button Press this button to set...

Page 11: ...only Infrared IR Window Used to transfer data from the meter to a computer Black Cap Use this cap for fingertip testing only Lancet Protective Cover Comfort Dial with Depth Selection This shows the n...

Page 12: ...functions you can customize Beeper Select on or off Brightness Set the brightness of the display Time and Date Set the time and date Test Reminders Select 1 3 times a day for a reminder to test Hypog...

Page 13: ...your test results The beeper is helpful because it prompts you To apply blood or control solution to the test strip When enough blood or control solution is drawn into the test strip When the test is...

Page 14: ...are Service Center 1 800 858 8072 1 With the meter off press S S to enter the set mode The meter turns on and briefly shows all of the display symbols 2 On 1 flashes and the beeper symbol is displayed...

Page 15: ...hanges to the setting you have selected 2 Press S S to save the chosen setting Setting the Brightness of the Display You can use this setting to adjust how bright you wish the displayed symbols and nu...

Page 16: ...eper symbol is displayed with your current selection flashing 2 Press S S twice to reach the year with the last two numbers of the year flashing Press M M to change the year Press S S to set your sele...

Page 17: ...play the time in either a m p m or 24 00 time format The 24h time format is known as military time Press M M to change the time format Press S S to set your selection 4 The hour flashes Press M M to c...

Page 18: ...meter is on at the test reminder time the reminder does not occur If you turn off the test reminder your test reminder time settings are still saved The test reminder beeps for 20 seconds To stop the...

Page 19: ...eter off press S S to enter the set mode The meter turns on and briefly shows all of the display symbols Next the beeper symbol is displayed with your current selection flashing 2 Press and release S...

Page 20: ...ndicator If you select On press S S to set your selection 5 The hour flashes with the test reminder symbol and 1 on the display This means you are setting the time for the first test reminder Press M...

Page 21: ...to let you know when your test result indicates a possible low blood sugar hypoglycemia You can also select what blood sugar level you want this indicator to have 60 70 or 80 mg dL Before you set the...

Page 22: ...eter turns on and briefly shows all of the display symbols Next the beeper symbol is displayed with your current selection flashing 2 Press and release S S repeatedly until you reach the display with...

Page 23: ...HTNESS TIME DATE TEST REMINDERS HYPO Chapter 1 Understanding Your New System 21 ACCU CHEK Customer Care Service Center 1 800 858 8072 4 Slide and release to set your selection and turn off the meter Y...

Page 24: ...g the Test Drum 1 With the meter off open the drum door by lifting up the drum door tab located to the right of the test strip slot The drum door tab projects slightly so you can lift it up 2 Press th...

Page 25: ...um in the meter tilt the meter forward until the test drum comes out 4 Insert a new test drum Your test drum MUST have two bar codes on it see the test drum shown 5 Close the drum door until it snaps...

Page 26: ...r you If a test drum has been in the meter longer than 90 days the test strip drop drum bottle and clock symbols are displayed when you turn on the meter The 90 day period automatically resets if the...

Page 27: ...t strips and call the ACCU CHEK Customer Care Service Center at 1 800 858 8072 Do not reuse test strips Once you have put control solution or blood on a test strip throw it away If you need to retest...

Page 28: ...isplay window If you press only briefly when turning the meter off the number of test strips remaining is displayed only briefly or not at all If you have not performed a test since last replacing the...

Page 29: ...ift up on the battery cover to remove it 2 Remove the old batteries Insert the new batteries with the and ends matching the marks in the battery compartment 3 Place the battery cover over the batterie...

Page 30: ...fore replacing the batteries Otherwise the meter may take some time to advance to the next test strip and may give an incorrect use by date warning If you open the drum door while the batteries are ou...

Page 31: ...tly You can use ACCU CHEK Compact Blue control solution This solution is a blue liquid Your meter is designed to recognize the difference between ACCU CHEK Compact Blue control solution and blood The...

Page 32: ...ntrol solution and blood This control solution is a blue liquid 1 Slide and release 2 The meter turns on and briefly shows symbols on the display 3 A test strip automatically advances To make sure the...

Page 33: ...palm of your hand a plate or a table If you are unsure if a surface is clean wipe it off with a slightly damp cloth or cotton swab Hold the meter so the test strip points downward Gently touch and hol...

Page 34: ...The on the display disappears and the test result is displayed in five seconds The bottle symbol appears on the display when the measurement starts When the test result appears the bottle symbol is s...

Page 35: ...standing Control Test Results later in this chapter 9 Check that the result is within the acceptable range on the test drum container Use the range Low or High that matches the level of control soluti...

Page 36: ...e Center 1 800 858 8072 10 Hold the meter so the test strip points downward This helps the test strip release from the meter Slide and release to turn off the meter and release the test strip 11 Throw...

Page 37: ...st drum compartment when the motor is running Use ACCU CHEK Compact Blue control solution with your ACCU CHEK Compact Plus system or your control test results may be inaccurate Keep the test drum cont...

Page 38: ...able ranges for Low and High control solutions Your control test results should be within the listed ranges Make sure you compare the result to the range for the level of control solution you used Low...

Page 39: ...drums that have expired Replace control solution you opened more than three months ago If the drum symbol with or without the bottle symbol is displayed the test drum has been in the meter more than...

Page 40: ...test Remember to use the black cap to do a fingertip test Remember you can use your lancing device attached to the meter or unattached 1 Slide AND hold down on the release button AND at the same time...

Page 41: ...858 8072 Note You can refer to the First Time Guide or the Quick Reference Guide for a simple testing summary 1 Remove the black cap by using your thumb and finger to pull on the recessed area 2 Inser...

Page 42: ...on the black cap after lining up the notches The cap snaps easily into place 5 Twist the cap to set the lancet depth Start at 2 or try a higher setting if needed This is a suggested setting yours may...

Page 43: ...that lets you get enough blood for a test Try different settings to find the one that is right for you For virtually pain free testing always use a new lancet for every test To reduce the risk of infe...

Page 44: ...the display is working properly turn off the meter then press and hold down M M to see the symbols on the display All the sections should be clear and should look exactly like the display as shown If...

Page 45: ...and date appear on the display with a flashing test strip and blood drop symbol 6 Press the plunger on the lancing device like a pen ALL the way down until it stops The lancing device is now ready fo...

Page 46: ...nter 1 800 858 8072 8 Gently squeeze your fingertip to get a drop of blood 9 Hold the meter so the test strip points downward Do not bend the test strip 10 Touch and hold the blood drop to the black n...

Page 47: ...2 Example 11 The on the display disappears and the test result is displayed in five seconds 12 Hold the meter so the test strip points downward This helps the test strip release from the meter Slide a...

Page 48: ...Your Test Results 13 To remove the lancet take off the black cap by using your thumb and finger to pull on the recessed area 14 Hold the meter so the lancet points downward Press the plunger to relea...

Page 49: ...have the option of testing other places on your body besides the fingertip You can test the palm forearm upper arm thigh or calf While fingertip blood can be tested at any time there are times when te...

Page 50: ...gertip test to confirm your result If the fingertip result still does not match how you feel call your doctor Tests from sites other than your fingertip may be done Immediately before a meal Fasting F...

Page 51: ...ng device by sliding it along the right edge of the meter with the meter facing up until it locks into place Preparing the ACCU CHEK Softclix Plus Lancing Device for Non Fingertip Testing Use a new la...

Page 52: ...ing continued Chapter 3 Testing Your Blood Sugar 50 ACCU CHEK Customer Care Service Center 1 800 858 8072 1 Remove the black cap by using your thumb and finger to pull on the recessed area 2 Insert a...

Page 53: ...ou run a successful test you may want to find the lowest depth setting that provides enough blood with the least amount of pain 4 Snap on the clear cap after lining up the notches The cap snaps easily...

Page 54: ...clear cap from your kit Wash your hands with warm soapy water and dry Dirty hands could affect results To make sure the display is working properly turn off the meter then press and hold M M to see t...

Page 55: ...strip automatically advances 4 The time and date appear on the display with a flashing test strip and blood drop symbol 5 Press the plunger on the lancing device like a pen ALL the way down until it s...

Page 56: ...ress the lancing device up and down in a slow pumping motion to assist the flow of blood 7 Keep steady pressure on the site then press and release the plunger Do not be afraid to apply pressure to the...

Page 57: ...58 8072 8 Hold the meter so the test strip points downward Do not bend the test strip 9 Touch and hold the blood drop to the black notch on the end of the test strip When you have enough blood in the...

Page 58: ...f your actual blood sugar level and may lead to incorrect treatment Example 10 The on the display disappears and the test result is displayed in five seconds If you want to flag your test result for a...

Page 59: ...information about your test results see Chapter 3 Understanding Your Test Results 12 To remove the lancet take off the clear cap 13 Hold the meter so the lancet points downward Press the plunger to r...

Page 60: ...ow you can see how many test strips you have left to use When a test drum is empty the dot reappears in the test strip count window on the back of the meter End and the test drum symbol flash on the d...

Page 61: ...ost prandial test exercise or a non fingertip test result If you wish you can flag your test result with the asterisk When you review your results in memory this flag can help you remember what was di...

Page 62: ...cemia increased fatigue increased appetite or increased thirst frequent urination blurred vision headache general aching or vomiting Low blood sugar hypoglycemia sweating trembling blurred vision rapi...

Page 63: ...properly 7 Make sure you followed all the testing steps 8 If your blood sugar results still don t match the way you feel Read Chapter 5 Maintenance and Testing If it is past the Use By date use a new...

Page 64: ...r has changed If you want to compare your meter result to the lab result you must be fasting Take your meter to the doctor s office and test yourself by fingerstick within five minutes of having blood...

Page 65: ...he correct time and date settings helps ensure appropriate interpretation of blood sugar results by you and your healthcare team In addition to the test result time and date your meter saves any infor...

Page 66: ...e beeper set to On 3 Press S S to view your results from oldest to newest one at a time When you reach the newest reading your meter will beep if you have the beeper set to On You can hold down M M or...

Page 67: ...M and S S at the same time The average result from the last 7 days appears The number of test results used to obtain the average appears at the top of the display to the right of the lower case letter...

Page 68: ...858 8072 Notes Results stored in memory will not be lost when you replace the batteries When 500 results are in the memory adding a new test result causes the oldest one to be deleted Control results...

Page 69: ...terns and print Transferring Data Follow the instructions to prepare for your method of downloading Make sure your program is ready to accept data from the meter 1 Locate the infrared IR window on the...

Page 70: ...vice Center 1 800 858 8072 Notes If the data did not transfer successfully try again If you still have problems call the ACCU CHEK Customer Care Service Center at 1 800 858 8072 To make the most of th...

Page 71: ...meter is turned on may damage the meter If there is any blood in the test strip opening or if your meter displays the E 5 message follow these steps to clean it 1 With the meter off open the drum door...

Page 72: ...Notes Some cleaning methods can damage your meter To protect it DO NOT Use vinegar or scouring agents to clean the meter because they can harm the display and measurement window Spray any cleaning so...

Page 73: ...very time you turn it on and lets you know if something is wrong See Display Messages and Troubleshooting for error messages and what to do about them If you drop the meter or think it s not giving ac...

Page 74: ...U CHEK Customer Care Service Center at 1 800 858 8072 24 hours a day 365 days a year The meter will not turn on or the display is blank Possible Cause Solution Batteries are dead Extreme temperatures...

Page 75: ...per The meter is ready for a drop of blood to be applied The time and date have not been set therefore the meter cannot calculate the average for the last 7 14 or 30 days The average blood sugar resul...

Page 76: ...um have been used Then replace the batteries and the test drum If the battery symbol appears briefly and the display goes blank the batteries are too low to perform any more tests Insert two new batte...

Page 77: ...8072 The temperature is below or above the proper range for the meter below 41 F or above 113 F Move to an area between 50 F and 104 F wait 30 minutes or more and repeat the test Do not artificially h...

Page 78: ...sage is still displayed call the ACCU CHEK Customer Care Service Center at 1 800 858 8072 A dot also appears in the test strip count window on the back of the meter The meter is ready to download resu...

Page 79: ...ert a new test drum The drum door was opened and closed with a partly used test drum inside or a partly used test drum was inserted If there was a partly used test drum in the meter and it took longer...

Page 80: ...Slide and release to turn off the meter Open and close the drum door Make sure a test drum is loaded in the meter There is no test drum in the meter or the bar code on the drum is damaged or missing...

Page 81: ...test waiting for the flashing test strip and blood drop symbol before touching blood or control solution to the end of the test strip The test strip was bent before the test started Repeat the test w...

Page 82: ...t drum has two bar codes on it Close the drum door Slide and release to turn on the meter The drum and control bottle symbol flash The 90 day use by period is no longer calculated for this test drum P...

Page 83: ...no longer correct The drum symbol flashes until you install a new test drum The meter was turned off and on again but the test strip is still in the meter Hold the meter straight up and down and let...

Page 84: ...ange 10 600 mg dL Sample size Refer to the test drum package insert Measuring time 5 seconds System operating conditions 50 F to 104 F 10 C to 40 C Meter storage conditions With batteries and test dru...

Page 85: ...h ACCU CHEK Compact test strips were obtained using capillary blood from diabetic patients method comparison accuracy venous blood repeatability and control solution reproducibility The system is cali...

Page 86: ...of strong electromagnetic radiation To avoid electrostatic discharge do not use the meter in a very dry environment especially one in which synthetic materials are present Explanation of Symbols CAUT...

Page 87: ...er these points if you ever need to dispose of your blood glucose meter Any product coming in contact with blood is considered contaminated potentially infectious During normal testing use any blood g...

Page 88: ...ted 3 Year Warranty Roche Diagnostics warrants to the original purchaser of the meter that your ACCU CHEK Compact Plus meter will be free from defects in materials and workmanship for 3 years from the...

Page 89: ...ential damages so the above elimination and exclusion may not apply to you This warranty gives you specific legal rights which vary from state to state Non Warranty Service Policy Roche Diagnostics No...

Page 90: ...more of the following U S Patent Nos 5 720 924 5 863 800 5 575 403 6 707 554 7 008 799 7 211 437 and 5 810 199 A license to use the ACCU CHEK Compact Plus system is only granted when the ACCU CHEK Co...

Page 91: ...have any questions please call the ACCU CHEK Customer Care Service Center at 1 800 858 8072 Except where prohibited by statute all warranties covering the ACCU CHEK Compact Plus system are voided by...

Page 92: ...e call the ACCU CHEK Customer Care Service Center at 1 800 858 8072 Except where prohibited by statute all warranties covering the ACCU CHEK Softclix Plus lancing device are voided by use of the ACCU...

Page 93: ...cessories are available from authorized diabetes healthcare centers pharmacies or medical surgical supply dealers Test Drums ACCU CHEK Compact Test Drums 51 count ACCU CHEK Compact Test Drums 102 coun...

Page 94: ...sion throughout the body can lead to blood sample site to site differences in glucose results These physiological effects vary between individuals and can vary within a single individual based upon hi...

Page 95: ...y changing 27 battery installing 27 battery type 28 beeper settings 11 blood drop 44 55 blood sugar testing 42 52 blurred vision 60 control solution 29 Index control test results understanding 36 cont...

Page 96: ...at 60 results logging 59 63 screens meter 72 81 supplies 91 sweating 60 symbols 84 technical information 82 test results understanding 60 test results unusual 61 test strip count 26 test drum ACCU CHE...

Page 97: ...Chapter 6 Technical Information 95 ACCU CHEK Customer Care Service Center 1 800 858 8072...

Page 98: ...Chapter 6 Technical Information 96 ACCU CHEK Customer Care Service Center 1 800 858 8072...

Page 99: ......

Page 100: ...anapolis IN Made in Ireland Roche Diagnostics 9115 Hague Road Indianapolis IN 46256 www accu chek com ACCU CHEK ACCU CHEK COMPACT and SOFTCLIX are trademarks of Roche All other product names and trade...

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