Error resolution and maintenance –
Identifying errors |
27
Error F11
Description
Flash pattern
Per cycle, the red and green LEDs flash once first,
followed by the green and blue LEDs flashing
three times.
Cause
Suggested solution
The main contactor of the wallbox does not
close.
The wallbox automatically re-initiates the charging proce-
dure after 30 seconds and repeats this process twice. After
three failed reinitiation attempts, the charging procedure is
terminated.
If this error persists and the charging procedure is not
initiated automatically, the wallbox must be taken out of
operation and checked: please contact the specialist elec-
trical contractor who has carried out the installation of your
wallbox and any accessories.
Error F15
Description
Flash pattern
The red LED flashes once per cycle and the blue
LED is permanently ON.
Cause
Suggested solution
The current monitoring device has detected a
load imbalance between the phases, and has
reduced the maximum charging current to 20 A.
Charging operations are still possible.
Disconnect the charging cable from the vehicle (socket
variants: and from the socket) and then plug it back in.
Should this not reset the error, please check the electrical
connection and parameters for the wallbox and set the
charging current to a value above 20 A.
If the error cannot be resolved, please contact the specialist
electrical contractor who has carried out the installation of
your wallbox and any accessories.
Errors F16 and F17
Description
Flash pattern
The red LED flashes once per cycle and the blue
LED is permanently ON.
Cause
Suggested solution
Data transfer to the integrated current mon-
itoring device is disrupted: The maximum
charging current is limited to 10 A while this
error occurs. Charging operations are still
possible.
The temperature monitoring device has
detected a temperature above 60° Celsius
inside the housing: The maximum charging
current will be limited to 6 A. Charging
operations are still possible.
The charging output is limited until the error has been reset
or the temperature inside the housing has fallen to below
60° Celsius.
If the error repeats or persists, the wallbox must be cooled
and/or shaded more effectively at the installation site.
Please contact a qualified specialist electrical contractor to
check and resolve the error, or to move the installation site
of the wallbox.
Should the wallbox keep displaying error messages, please take it out of operation (see further below) and
contact a qualified specialist electrical contractor to resolve the error.
