| Error resolution and maintenance –
General operational malfunctions
28
General operational malfunctions
Under certain circumstances, other malfunctions may occur.
Description
The LEDs of the wallbox are not functioning.
Cause and suggested solution
The wallbox is not connected to the electricity grid.
y
Check the internal MCB and RCCB, and switch them back on if required.
y
Check the upstream circuit breaker in your domestic power distribution and switch it back on if required.
y
Have a qualified specialist electrical contractor check the power supply cable and restore it if required.
The wallbox is defective.
y
Please contact a qualified specialist electrical contractor to have the error resolved.
y
Should the wallbox have to be replaced, please contact the dealer from whom you have purchased the wallbox.
Description
The electric vehicle is not recognized.
Cause and suggested solution
The charging cable is not properly plugged in.
y
Fixed cable variant:
remove the charging connector from the vehicle's charging inlet and plug it back in.
y
Socket variant:
remove the charging connector from the charging socket of the wallbox and plug it back in.
y
Check the charging cable and replace it if required.
Should the charging cable, the charging plug or connector show visible damage, you must under no
circumstances perform another charging procedure. Take the wallbox out of operation and contact a
qualified specialist electrical contractor.
Testing the internal RCCB
To ensure the continuing safe operation of the wallbox, you must test the function of the integrated RCCB yourself
every 6 months: For this purpose, every RCCB has a push button with which to initiate the test function.
Proceed as follows to test the RCCB:
1
Open the housing cover of the wallbox with the
housing cover key and put it aside.
2
Open the access flap of the internal electronic
components cover.
