How to Get Technical Support
A-1
Appendix A. How to Get Technical Support
(From our website)
http://www.abit.com.tw
(In North America)
http://www.abit-usa.com
(In Europe)
http://www.abit.nl
Thank you for choosing ABIT products. ABIT sells all our products through distributors,
resellers and system integrators; we have no direct sales to end-users. Before sending email for
tech support please check with your resellers or integrators if you need any services, they are the
ones who sold you your system and they should know best as to what can be done, how they
serve you is a good reference for future purchases.
We appreciate every customer and would like to provide the best service to you. Providing fast
service to our customers is our top priority. However we receive many phone calls and a huge
amount of email from all over the world. At the present time it is impossible for us to respond to
every single inquiry. Therefore it is quite possible that if you send an email to us that you may
not receive a response.
We have done many compatibility tests and reliability tests to make sure our products have the
best quality and compatibility. In case you need service or technical support, please understand
the constraint we have and
always check with the reseller who sold the product to you first.
To expedite service, we recommend that you follow the procedures outlined below before
contacting us. With your help, we can meet our commitment to provide the best service to the
greatest number of ABIT customers:
1. Check
the
Manual.
It sounds simple but we have taken a lot of care in making a
well-written and thorough manual. It is full of information that doesn't only pertain to
motherboards. The CD-ROM included with your board will have the manual as well as
drivers. If you don't have either one, go to our Program Download Area of the Website or
FTP server.
2. Download
latest
BIOS, software or drivers.
Please go to our Program Download area on
our Website to check to see if you have the latest BIOS. They are developed over periods of
time to fixes bugs or incompatibilities.
Also please make sure you have the latest drivers
from your peripheral cards makers!
3. Check the ABIT Technical Terms Guide and FAQ on our Website.
We are trying to
expand and make the FAQs more helpful and information rich. Let us know if you have any
suggestions. For hot topics check out our HOT FAQ!
4. Internet
Newsgroups.
They are a great source of information and many people there can
offer help. ABIT's Internet News group,
alt.comp.periphs.mainboard.abit
, is an ideal forum
for the public to exchange information and discuss experiences they have had with ABIT
products. Many times you will see that your question has already been asked before. This is
a public Internet news group and it is reserved for free discussions. Here is a list of some of
the more popular ones:
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