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Table 8. Possible causes and solutions for potential
issues
Problem
Possible Cause Possible
Solution
Cannot locate
patient controller
app.
Patient controller
app is not on
patient controller
Home screen.
Swipe through
screens from the
patient controller
Home screen to
locate app.
Search for the
app using the
iOS search
function.
Patient controller
has no power or
has lost power.
Patient
controller’s
battery is
drained.
Recharge the
battery using the
charger.
Patient controller
is damaged or
malfunctioning.
Replace the
patient
controller.
Patient controller
will not charge.
Charger is
disconnected
from the patient
controller.
Connect the
charger to the
patient
controller.
