Problems Receiving Glucose Alarms
Problem
What It May Mean
What To Do
You are not
receiving
glucose
alarms .
You have not turned
alarms on .
Touch the Settings symbol
and then select
Alarms
.
The Sensor is not
communicating with
your Reader .
or
There may be a
problem with your
Sensor or Reader .
The Sensor must be within range
(6 metres (20 ft)) of the Reader for
you to receive alarms . Make sure
that you are within this range . You
will see the
symbol at the top
of the Home screen when your
Sensor is not communicating
with the Reader . If the Signal
Loss Alarm is on, you will be
notified if there has been no
communication for 20 minutes .
Try scanning your Sensor . If the
Signal Loss Alarm is on and shows
again after scanning your Sensor,
contact Customer Service .
Sound/vibration are
turned off .
Check the Reader’s sound and
vibration settings to confirm
sound/vibration are on .
Problem
What It May Mean
What To Do
You are not
receiving
glucose
alarms .
(cont.)
You may have set an
alarm level that is
higher or lower than
you intended .
Confirm your alarm settings are
appropriate .
You have already
dismissed this type
of alarm .
You will receive another alarm
when a new low or high glucose
episode starts .
Your Sensor
has ended .
Replace your Sensor with
a new one .
Your Reader battery
is dead .
Charge your Reader with the
included USB cable .
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