ABB Terra AC, Installation Manual

Page: 60 / 76

Problem (error
code)
Possible cause Possible solution
Missing phase
(0x2000)
B and C phase are missing
or one of these phases is
missing.
1. Examine the electrical connec-
tions.
2. Make sure that the connec-
tion of the phase and line and
neutral wires is correct.
3. If necessary, adjust the elec-
trical connections. Refer to
chapter 7 .
Modbus communi-
cation lost
(0x4000)
The Modus communica-
tion is lost.
1. Do a check on the connection
of the wires and the polarity.
2. Do a check if all addresses are
unique.
3. Do a check if the baud rate is
the same as the other device
or meter.
4. Do a check if the parity value
of the other device or meter
agrees with the EVSE 'None'.
5. Do a check if the stop bit and
data bit are the same on the
other device or meter.
The display shows
that the EV is not
ready for the
charge session or
the
ChargerSync
app shows 'waiting
for EV'
The EV is unavailable Wake up the EV. Refer to the user
manual.
The EV is not charg-
ed
There is a problem with
the EVSE
1. Make sure that the power
supply to the EVSE is on.
2. Examine the EVSE to find if is
working correctly.
3. Examine the
ChargerSync app
and the charge LED to make
sure that the charging session
is authorized.
4. Start the charging session.
The EV charge cable is de-
fective.
1. Examine the EV charge cable.
2. If the standard supplied EV
charge cable is defective, re-
place the EV charge cable. Re-
fer to section 7.5 .
The EV connection
or authorization
process fails
The EV charge cable is de-
fective.
1. Examine the EV charge cable.
2. If the standard supplied EV
charge cable is defective, re-
place the EV charge cable. Re-
fer to section 7.5 .
Troubleshooting
60 BCM.V3Y01.0-EN | 002