Problem (error
code)
Possible cause
Possible solution
Over temperature
(0x0080)
The internal temperature
is too high.
1. Do a check of the operation
temperature on the product
label. If the ambient tempera-
ture is too high, the EVSE will
decrease the output current
automatically.
2. If it is necessary, install the
EVSE in an environment with a
lower ambient temperature.
3. Make sure that the voltage
from the grid is not more than
specified.
4. If you can not solve the prob-
lem, do not use the EVSE.
Contact your local company
representative or a qualified
electrical contractor. Refer to
section
.
Power relay fault
(0x0400)
The relay contact is detec-
ted in wrong state or has
damage.
1. Examine the relay contact.
2. If necessary, adjust the cur-
rent.
3. If necessary, replace the relay
contact.
Internal communi-
cation failure
(0x0800)
The printed circuit boards
of the EVSE fail to commu-
nicate with each other.
1. Connect the EVSE to the inter-
net.
2. Do a check of the WiFi signal
at the site
3. Do a check of the Nano-SIM
card connection and the 4G
signal strength at the site.
E-Lock failure
(0x1000)
Error to lock / unlock the
charge connector.
1. Examine the connection of
the EV charge cable.
2. If necessary, connect the EV
charge cable.
Missing phase
(0x2000)
B and C phase are missing
or one of these phases is
missing.
1. Examine the electrical connec-
tions.
2. Make sure that the connec-
tion of the phase and line and
neutral wires is correct.
3. If necessary, adjust the elec-
trical connections. Refer to
.
Troubleshooting
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