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Aastra M725, User Manual

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Aastra M725 User Manual Download Page 58

Troubleshooting …

Fault detected

No display

No dial tone

No sound

No outside access

No reception of

voice messages

53

Miscellaneous

Possible causes

Check that the set is connected to the line (dial tone in the
earpiece).
Check the cord to connect to the line.
Check that the other sets in the installation are working.
Check the screen contrast setting.

Check that the set is connected to the line (display).
Check the cord to connect the handset.
Check that the other sets in the installation are working.
Check the handset and loudspeaker volume level.

Check the handset and loudspeaker volume level.

Check that you have the right to make outside calls.
Check that your set is not locked or that your have entered the
right personal code.

Check your connection to a voicemail system.
Check the recording of your voice signature or greeting message.
Check that call forwarding to your voice mailbox is enabled.

Summary of Contents for M725

Page 1: ... AASTRA MATRA Telecom User guide M725 ...

Page 2: ...rd 10 Redialing the last number dialed 10 Using the program keys 10 Calling an internal party by name 11 Using the automatic callback function 12 Using the store and redial function 13 Receiving a call 14 Setting the ringer volume 14 Interrupting the ringer 14 Answering the call 14 Intercepting a call intended for another extension 15 During a call 16 Using the mute function 16 Placing a party on ...

Page 3: ...l log 22 Consulting the new inbound calls that have not been answered 22 Consulting the inbound call log 22 Calling a party from the inbound call log 23 Erasing all the numbers stored 23 The programmable keys 24 Programming a key 24 Modifying programming 27 Erasing programming 27 Identifying the programmed keys 27 The call forwarding function 28 Forwarding calls to another set 28 Forwarding calls ...

Page 4: ...The virtual desking function 42 Restoring your subscriber rights on a set 42 Disabling relocation of your subscriber rights 43 The agenda function 44 Programming an appointment 44 Canceling an appointment 44 Canceling all appointments 44 The Do not disturb function 45 Using the Do not disturb function 45 Overriding the Do not disturb function 45 Programming the Do not disturb function on a program...

Page 5: ...ncy number from the locked set 49 Disabling the set lock 49 Set settings 50 Selecting and adjusting the set ringer 50 Adjusting the screen contrast 50 Adjusting the volume level of the beeps heard when a key is pressed 50 Personalizing the set s secret code 51 Miscellaneous 52 Glossary terms you need to know 52 Troubleshooting 53 ...

Page 6: ... read it thoroughly It is simply a matter of getting acquainted with the everyday operations There is nothing difficult or impossible to understand Simply read and follow the instructions You will then discover the speed and gain in time and you will no longer be able to do without this set that fully meets your requirements This document presents the standard codes to access the various functions...

Page 7: ...The M725 can be mounted on the wall A wall mounting kit is proposed as an option Consult the system operator The wall mounting kit Socket for handset cord connector Socket for line cord connector Slot for the line cord in the desktop position Option not available ...

Page 8: ...o not use solvents or household cleaning products so that your set will retain its new look Some functions described in this guide may not be available depending on the version of the associated system To quickly find out the authorized features the following test is proposed Press the key If the display proposes accessing the directory of abbreviated numbers the features described on a hatched ba...

Page 9: ...s of the line or programmed function inbound call indicator flashing slowly party on hold indicator flashing rapidly set on line or function enabled indicator continuously lit line free function disabled indicator off Call an internal party by name function consult names display the previous or next name correct or erase a character that has been entered The indicator on the key lights to indicate...

Page 10: ...key in standby or during a call used to dial a personal abbreviated number call an internal party by name consult the inbound call log Program key used to access key programming numbers and functions the set s settings ringer and contrast Loudspeaker key used during a call to enable or disable group listening mode R key Flashing used during a call to access dialing e g call a second party Consult ...

Page 11: ...cemail the display shows the information Other possible messages can be accessed by pressing the key for example programming call forwarding or the date and time If at least one new unanswered call has entered the inbound call log the display flashes Pressing the key displays the las call stored in the log The display shows the name of the party or the number of the party Th 22 Jul 14 30 In standb...

Page 12: ... can also use the keys or a programmed key When the called party answers the conversation takes place in discreet mode You can dial the number directly without lifting the handset 1 Dial the party s number Note you can also use the keys or a programmed key The loudspeaker outputs the dial tone When the called party answers 2 Pick up the handset The conversation takes place in discreet mode Lift th...

Page 13: ...ey The conversation is output on the loudspeaker You talk in group listening mode Press the key again The conversation continues in discreet mode Adjusting the listening volume level The listening volume level of the handset and loudspeaker can be adjusted over 8 levels During a call Successively press keys or to reduce or increase the volume level The set stores the last setting Enable group list...

Page 14: ... internal call To call a party inside the company Dial the party s extension number The display shows the name of the internal party When the called party answers pick up the handset to talk Making an external call To call a party outside the company 1 Dial the outside line access code 0 or 2 Dial the party s number The display shows the number dialed When the called party answers pick up the hand...

Page 15: ... dialed Press the green key The set automatically calls the party The display shows the last number dialed When the called party answers pick up the handset to talk Using the programmable keys The programmable keys on your set can be assigned to the numbers of parties that you call regularly internal or external Press the programmed key The set automatically calls the party The display shows the n...

Page 16: ... based on the same principle To enter another letter that is located in the same key Wait 3 seconds for the cursor to flash at the next position If required press the Erase key to erase the last character selected 3 Press the Consult Next key to display the first answer Note if several answers exist the Consult Next key remains lit Successively press the Consult Next key until the required name is...

Page 17: ...alidated As soon as the called party in question is free if the line was busy or has enabled their telephone if absent your handset rings When you answer your called party s set that is in callback also rings Note depending on the associated system version you may need to lift the handset before carrying out the operation Successively press the keys or The callback function is no longer enabled En...

Page 18: ...e display indicate that the action has been validated This number remains stored until it is redialed or erased You want to redial this number Successively press the keys or Note you can also simply lift the handset and wait 5 seconds The set automatically calls the stored number When the called party answers pick up the handset to talk After the party has answered in callback mode the number is n...

Page 19: ...ys or to reduce or increase the volume level 5 levels are available including ringer off The set stores the last setting Interrupting the ringer During the ringing phase you can choose to cut the ringer for the call that is in progress only Press the red key The set no longer rings The message indicator continues to flash notifying you that you have an inbound call Note pressing the key restores t...

Page 20: ...e lifting the handset to talk to the party You can intercept the call on a set when its designated user is absent 1 Successively press the keys or 2 Dial the extension number before lifting the handset to talk to the party Note if this situation arises frequently with the same sets ask the system operator to become part of the same call group The operator is absent and you want to recover a common...

Page 21: ...r on the same set 1 Press the key Your party is put on hold and hears beeps or music on hold 2 Successively press the keys or to resume the conversation with your party Note the hold function can be programmed on a programmable key If you use this function regularly consult your system operator who will get it programmed Placing the party on hold and resuming the call on another set The call is se...

Page 22: ...number using the or a programmed key You can wait for the called party to answer or hang up immediately Calling a second party You are in the middle of a call with a party and you want to call a second party inside or outside the company 1 Press the key Your other party is put on hold and hears an audible signal 2 Dial the second party s number Note you can also access a stored number using the or...

Page 23: ...swer the call and switch from one party to the other Switching between two parties You want to successively switch between parties Press the keys or You talk alternately with each party but they cannot communicate with one another Releasing one of the parties To release one of the parties the one with whom you are talking Press the keys or You recover the party who was on hold Setting up a confere...

Page 24: ...keys or An audible message indicates that the action has been validated The number is automatically stored in the logbook that can be consulted by the system operator You can replace the handset To protect the set against any call Successively press the keys or An audible message and the display indicate that the action has been validated During this call any attempt to call the set is ignored Ter...

Page 25: ...sonal abbreviated number You want to program a number 1 Successively press the keys or 2 Enter an abbreviated number from to 3 Dial the party s number preceded by 0 for an outside party An audible message and the display indicate that the action has been validated Reminder use the red key to cancel or terminate a programming sequence Erasing a personal abbreviated number If you want to record a ne...

Page 26: ...mber from to The display shows the number stored in the directory The set automatically dials the number When the called party answers pick up the handset to talk Dialing a common abbreviated number You will gain time using common abbreviated numbers consult your system operator to find out the list You can call a common abbreviated number in standby or during a call 1 Press the key 2 Enter an abb...

Page 27: ...d numbers Notes The display shows the numbers of the calling parties regardless of whether they are internal or external calls If the calling party has protected their identity or if they are not identified the screen displays a series of asterisks instead of the number Consulting the inbound call log You can consult the inbound call log any time In standby when the set s display is unchanging 1 U...

Page 28: ...y The set automatically calls the party The display shows the number called When the called party answers pick up the handset to talk The number remains stored in the log Erasing all the numbers stored in the inbound call log You can erase all the numbers stored in the outbound call log While consulting the log Press and hold down 2 seconds the red key An audible signal confirms that all the numbe...

Page 29: ... below However we recommend referring to the chapters that specifically describe these functions for more information on the features available Programming a key Regardless of the type of programming number or function the access procedure is identical 1 Press the key 2 Press a programmable key The indicator associated to this key flashes 3 Enter the programming type code see the different possibi...

Page 30: ...reted by the set that already has a call in progress For example you can program the sequence to access your voicemail After selecting the key to be programmed the associated indicator flashes Enter the type code or Dial the sequence Example enter the voice mailbox number followed by then the personal code to access the mail system followed by Press the key to finish Therefore by simply pressing t...

Page 31: ...ociated indicator flashes Enter the type code or Enter the service sequence Press the key to finish Therefore you can access enabling disabling the forwarding or Do not disturb function by simply pressing the programmed key Service sequence Program a service Program supervision Programming Examples Forward to chosen set immediate Forward to chosen set if no answer Forward to chosen set if busy For...

Page 32: ...cator flashes Enter the type code or Press the key to finish Identifying the programmed keys The paper label is used to indicate the name of the parties or functions programmed opposite each key 4 positions 1 Remove the transparent label protector by inserting a pointed object in one of the lower notches 2 Write the name of the party or programmed function in the label opposite the key 3 Replace t...

Page 33: ...hree possibilities To forward calls immediately 1 Successively press the keys or 2 Enter the chosen extension number All calls are immediately forwarded to the chosen set To forward calls on no answer 1 Successively press the keys or 2 Enter the chosen extension number All calls are forwarded to the chosen set after a few rings To forward calls if busy 1 Successively press the keys or 2 Enter the ...

Page 34: ...n it is busy are forwarded to voicemail An audible message and the display indicate that the action has been validated Canceling forwarding You want to cancel forwarding that was programmed to another set or voicemail Note depending on the associated system version you may need to lift the handset before carrying out the operation To cancel immediate forwarding Successively press the keys or To ca...

Page 35: ...still have the possibility of entering the extension number to which you want to forward the call 5 Press the key to finish The indicator associated to the programmed key goes off You want to enable forwarding of your calls Press the programmed key Note depending on the key programming the display prompts you to enter the extension number to which you want to forward the calls The forwarding funct...

Page 36: ...at enabling or disabling has been validated Overriding the call forwarding function You are trying to reach a party and you know that their set is forwarded You can force this forwarding and ring the desired set 1 Successively press the keys or 2 Enter the desired extension number Note this function is subject to a right consult the system operator Disable forwarding Forward Depending on the progr...

Page 37: ...o access the menus to configure and personalize your voice mailbox Enter the voicemail number You can also successively press the keys or Press the key A voice prompt welcomes you and gives the different commands to access the main menu We recommend that you do the following straight away personalize your access code record your name record your greeting message If required contact your system ope...

Page 38: ...e we recommend storing this sequence on a programmable key A voice prompt indicates the number of messages received The indicator goes out after the messages have been played To make voicemail consulting easier you can store your voice mailbox access codes on a programmable key See section Programmable keys Therefore after calling the mail system when the voice prompt asks you to enter the box no ...

Page 39: ... the personalized key flashes Note depending on the associated system version you may need to lift the handset before carrying out the operation Press the programmed key Lift the handset to talk with the party The indicator associated to this key stays permanently on The display shows the calling party s identity If another party tries to reach you you will hear a beep and the indicator associated...

Page 40: ...e party to the other The indicator associated to the key of the party you are talking to stays permanently on and the display gives his identity The indicator associated to the key of the party on hold flashes rapidly Note a multi key set is displayed as free as long as there is at least one position available i e a free programmed key Switching between parties Multikey 1 Multikey 2 ...

Page 41: ...ered calls Note this function will be programmed by your system operator Caution Your system operator has just programmed the multi line function on your set You can use the features assigned to your set by assigning them to the directory numbers that you have as you require Each directory number can also be programmed in multi key managing enquiry calls A set of 10 personal abbreviated numbers is...

Page 42: ...he indicator of a second key flashes Press the programmed key with the flashing indicator to take the second party The indicator associated to this key stays permanently on You are in communication with the second party The screen displays the identity of the party that you are talking to The other party is put on hold The indicator associated to this key flashes rapidly You are in communication w...

Page 43: ...recommend that you consult your system operator Programming the supervision function You want to program the supervision of a set on a programmable key 1 Press the key 2 Press a programmable key The indicator associated to this key flashes 3 Enter the type code or 4 Dial the extension number to be supervised 5 Press the key The indicator associated to the key goes off Notes A programmable key must...

Page 44: ...set emits an audible signal The supervised set is called and you want to pick up the call Press the programmed key then lift the handset to talk to the party The indicator associated to the programmed key goes off You are in communication with a party and you want to transfer the call to the supervised set Press the programmed key then hang up The indicator associated to the programmed key lights ...

Page 45: ...ts up on the filtered and filtering sets An audible message and the display indicate that the action has been validated on the filtered set You are FILTERING You want to call the designated user of the filtered set Press the key programmed for supervision The indicator associated to the programmed key lights up An inbound call for the filtered set arrives The display indicates that the call was in...

Page 46: ...ted to the programmed key goes off The key programmed with the filter function is used to disable filtering from the filtered set or the filtering set Press the key programmed for filtering An audible message and the display indicate that the action has been validated The indicator associated to the programmed key goes off on the filtered and filtering sets Note disabling or enabling the filter fu...

Page 47: ...set You use an office for a moment and want to restore your calls and the characteristics associated to your subscriber number Note before leaving your original set we recommend programming immediate forwarding for example on voicemail to ensure that your calls are managed while you are absent 1 Successively press the keys or 2 Enter your extension number or subscriber number 3 Enter your set s Se...

Page 48: ...is disabled The calls meant for you now arrive on your original set To disable 1 Successively press the keys or 2 Enter your extension number or subscriber number 3 Enter your set s Secret code As soon as the code is validated an audible message and the display confirm the function is enabled You recover the features associated to your subscriber number Secret code From the set used momentarily Fr...

Page 49: ...ill indicate ALARM Lift the handset to stop the ringer Note if you have programmed forwarding on your set the appointment reminder remains on your set Canceling an appointment You want to cancel a programmed appointment 1 Successively press the keys or 2 Enter the time of the appointment programmed previously An audible message and the display indicate that the action has been validated Canceling ...

Page 50: ...idated You want to receive your calls again Successively press the keys An audible message and the display indicate that the action has been validated Overriding the Do not disturb function You are trying to reach a party who has programmed the Do not disturb function on his set You can force this status and ring the desired set 1 Successively press the keys 2 Enter the desired extension number No...

Page 51: ... Do not disturb function Press the programmed key An audible message and the display indicate that the action has been validated The indicator associated to the programmed key lights up You no longer receive any calls You want to disable the Do not disturb function Press the programmed key An audible message and the display indicate that the action has been validated The indicator associated to th...

Page 52: ... call forwarding You can access your personal abbreviated numbers The line protection function during data transmission You want to send data via your telephone line using a modem on the line and therefore do not want to be disturbed by a call i e non presentation of waiting calls You can enable this function selectively during a call see section During a call To have this function continuously en...

Page 53: ...t is locked but you can call an internal party Calling an external party from the locked set You have locked your set and want to selectively call an external party without disabling the lock 1 Dial the outside line access code or The screen prompts you to enter your secret code 2 Enter your set s secret code If you make a mistake you must repeat the operation As soon as the code is validated outs...

Page 54: ...end of the call the set goes back to the locked state Disabling the set lock In standby the display indicates the set is locked You want to cancel the set lock 1 Successively press the keys or The screen prompts you to enter the set s secret code 2 Enter your set s secret code Note If it fails you must repeat the operation As soon as the code is validated the display confirms lock disabling You ca...

Page 55: ...dicates this level 4 Press the key to finish Adjusting the screen contrast You can adjust the screen contrast over 8 levels 1 Press the key 2 Successively press the keys or to adjust the screen contrast over 8 levels After each key press the new setting is displayed 3 Press the key to finish Adjusting the volume level of the beeps heard when a key is pressed Each time a key is pressed a beep is em...

Page 56: ...the associated system version you may need to lift the handset before carrying out the operation 1 Successively press the keys or The display indicates CODE 2 Enter the current code Note if it has not been personalized the code is 0000 by default 3 Enter the new code twice An audible signal and the display indicate that the action has been validated Note remember this code you will need it to acce...

Page 57: ...horized to intercept calls intended for this group A set with one directory number but several programmed keys to manage several calls simultaneously A set with several directory numbers Personal code used as a password Two secret codes are assigned to you secret set code used to cancel a set lock and access certain functions squatt The default code is 0000 secret mail access code 2 to 4 digit cod...

Page 58: ... Check that the set is connected to the line display Check the cord to connect the handset Check that the other sets in the installation are working Check the handset and loudspeaker volume level Check the handset and loudspeaker volume level Check that you have the right to make outside calls Check that your set is not locked or that your have entered the right personal code Check your connection...

Page 59: ...54 Miscellaneous Personal notes ...

Page 60: ...55 Miscellaneous Personal notes ...

Page 61: ...56 Miscellaneous ...

Page 62: ...RA Telecom reserves the right to make changes without notice in equipment desi gn as engineering or manufacturing consideration may warrant All rights reserved AASTRA MATRA Telecom 1 rue Arnold Schoenberg Rond point des Saules 78286 Guyancourt Cedex France Tél 33 0 1 30 96 42 00 Fax 33 0 1 30 96 43 00 www aastra matra com AASTRA MATRA Telecom SAS with a registered capital of 25 031 712 Euros 398 4...

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