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Aastra Ascotel Office 45, User Manual

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Troubleshooting

81

Display difficult to read

If your phone has a separate display backlighting, its power adapter may not be correctly plugged in. If the 
legibility of the display does not improve, the power adapter or the display may be defective. Contact your 
system administrator.

Impaired sound quality during hands-free operation

The sound quality can be affected if the volume is too loud - turn down the volume. If the sound quality 
fluctuates, contact your system administrator.

Note

For all other messages, faults and questions you may have, contact your system administrator.

Summary of Contents for Ascotel Office 45

Page 1: ...Ascotel IntelliGate Telecommunication Systems Ascotel Office 45 45pro User s Guide...

Page 2: ...not support all the features The corresponding text sections are identified by a letter inside square brackets The section System and Software Dependency indicates which system versions support the re...

Page 3: ...s twice in quick succession Makes announcement to team partner press and hold down Configures key Line key press briefly Seize line 11 Write on label 12 Loudspeaker 13 Volume cursor keys Adjusts volum...

Page 4: ...ker activated T Function activated Foxkey i Information available Text mode activated Full duplex hands free mode A Company A 2 company system B Company B 2 company system b Call B Re call if transfer...

Page 5: ...from Your Desk 27 You Are a Team Member 32 You Want to Use Your Phone Efficiently in Special Situations 34 You Are Using Line Keys 42 You Are Using Your Phone as an Operator Console 45 Personalizing...

Page 6: ...one cord Handset cord 2 attachment tabs for optional equipment Plug in power adapter1 for backlit display 1 45pro only country specific design Quick User s Guide and safety information 20 25 35 Option...

Page 7: ...r on the part of a product Potential hazards are mentioned in the relevant places in the User Guides Liability for loss of profit shall be excluded in any case Connections Always plug the phone cable...

Page 8: ...ider supports this function Pick up the handset or Press the Loudspeaker key The hands free mode is activated Note If the caller s phone number is received it is shown on the display If the phone numb...

Page 9: ...s if available You can call these persons back using the last number redial list Use the digit keys to key in the phone number The display shows the phone number Note You can use the Correction key to...

Page 10: ...artner hearing your conversation You can switch the microphone on and off during a call During a call Press the Loudspeaker key Open listening is now activated Note You can continue with the call as u...

Page 11: ...he display shows the options currently available on the Foxkey Use the Menu key to display further Foxkey options Navigating through info lines In the idle state or when you are reading display texts...

Page 12: ...ssed or whether it is pressed quickly or held down for a moment Here are some examples Using the Foxkey The Foxkey has variable functions These functions are displayed above the key There are several...

Page 13: ...text mode The display shows the symbol You can switch back and forth between number mode and text mode during your input The characters are assigned to the digit keys as follows To switch between num...

Page 14: ...wrong digit or character You can delete an incorrect input either character by character or completely Moving the Cursor You want to go to a certain character for an input or correction Using the Cur...

Page 15: ...ypes are described in the troubleshooting section Press the END key Undoes the last action Note To put the phone back into standby mode you may have to press the END key several times Press a Scroll k...

Page 16: ...mber have to be stored on the phone or in the system The surname and first name have to be separated by a space for example no s 6 6 7 for Noble Stephen Use the key to enter spaces Ask your system adm...

Page 17: ...list only Press the Abbreviated dialling Foxkey After Dialling by name the displays shows the selected phone book or 2x short To search the private phone book only Press the Alpha key twice in quick...

Page 18: ...m administrator whether you should start with the surname or the first name Enter the first letter The phone searches for matching names Note The search function is not affected by upper lower case or...

Page 19: ...ains a maximum of 10 entries Show Press the Show Foxkey The display shows a list of the last unanswered calls Use the Scroll keys to select the person you want or Press the Entry Selection key for the...

Page 20: ...entries Activate the key s first allocated function Press the key once The key s first allocated function is shown on the display or 2x short Activate the key s second allocated function Press the key...

Page 21: ...her answer deflect or reject the call Situation You called someone and hear the busy tone or dialling tone Callback To activate a callback request Press the Callback Foxkey The display shows Executed...

Page 22: ...ncement to the selected subscribers provided your system administrator has enabled your phone to do so or Exit Ending the current call and answering the call waiting call Press the End Foxkey 1 The fi...

Page 23: ...stored in the last number redial list To continue the announcement as a phone call Pick up the handset You are now connected to the person who initiated the announcement Note All the other recipients...

Page 24: ...l party and the party on hold Brokering is possible with both internal and external subscribers You can also broker between conference parties as a group and an enquiry call party Enquiry call Press t...

Page 25: ...ng can only be used with procedure 76 retrieve with 76 Enquiry call Press the Enquiry call Foxkey Your original call partner is put on hold Enter the other party s phone number The other party is call...

Page 26: ...l you want to save the entry on the info line This may be the phone number of your call partner or a phone number you entered during the conversation With the Notepad key you can save the info line en...

Page 27: ...can activate a call forwarding unconditional Enter the phone number to which the call is to be forwarded Press the Absence key The display shows Forwarded to The call forwarding unconditional is activ...

Page 28: ...the display shows Forwarding Forwarding Press the Forwarding Foxkey Press the Forward to subscriber Entry selection key OK Press the OK Foxkey Enter the phone number of the forwarding destination OK P...

Page 29: ...ted when your phone is busy Press the Menu key repeatedly until the display shows Forwarding Forwarding Press the Forwarding Foxkey Call Forwarding on No Reply Press the Call Forwarding on No Reply Fo...

Page 30: ...ing Press the Forwarding Foxkey Message Press the Message Line key The Message line is now highlighted OK Press the OK Foxkey You can choose between Empty message Personal message and Standard message...

Page 31: ...e If you activate a call forwarding unconditional the message you have left on your phone will be deactivated Press the code key Use the digit keys to enter the code For each digit entered the display...

Page 32: ...er a call for anyone in the team When a team partner receives or makes a call the LED on your Team key is activated acting as a busy display It flashes when the team partner receives a call It remains...

Page 33: ...Team key you can initiate an announcement to a team partner Pick up the handset You hear the dialling tone Press the Team key for the team partner The phone number and possibly the name of the team pa...

Page 34: ...e call proceed as follows Reject a call during the ringing phase You do not want to answer a call You can reject a call already during the ringing phase c Deflection Press the Deflect Foxkey Use the d...

Page 35: ...sage and Standard message Empty message Press the Foxkey Empty message to write a message text freely Note The message cannot be saved or Personal messages Press the Foxkey under Personal messages to...

Page 36: ...lay shows Not available the message could not be sent Press the Menu key repeatedly until the display shows Message Message Press the Message Foxkey New Press the New Foxkey Personal messages Press th...

Page 37: ...Message list Press the Message list Foxkey The messages received are displayed To select a message Press a Scroll key Press the Entry Selection key of the message you want The message you want is now...

Page 38: ...vated you can use the key to activate it temporarily and deactivate it again during the call If the DTMF mode is generally activated factory setting the key does not have any function during the call...

Page 39: ...the code as described under Changing your personal code PIN or using the procedure 47 see Chapter on procedures If you have forgotten your personal code your system administrator can reset it to the f...

Page 40: ...shows the phone number of the person trying to reach you You can answer from any internal phone a Page Press the Page Foxkey Enter the phone number of the person to be paged OK Press the OK Foxkey Th...

Page 41: ...m configuration accordingly To suppress your call number display for certain calls only select the function CLIR per call before dialling your party s call number You can store the function under a fu...

Page 42: ...nistrator has assigned you one or more configurable keys as Line keys Line keys turn your phone into a key phone A line has a number which can be used to make an external call One or usually several p...

Page 43: ...ine Key You want to make a call via a Line key You can make a call via any free Line key Each Line key has its own phone number in other words when you make a phone call you transfer the phone number...

Page 44: ...d locally and later reactivated by pressing the corresponding Line key Park Press the Park Foxkey The display shows Executed The LED next to the Line key flashes slowly To retrieve a parked call party...

Page 45: ...e simultaneously The calls are placed on the Line keys and usually processed in the sequence in which they arrived Line Keys External and internal calls are stored dynamically on the Line keys see the...

Page 46: ...The LEDs and What They Mean The LEDs next to the Line keys and the Personal key indicate the origin and status of a call in different ways Yellow LED Internal call Red LED External call Rapidly flash...

Page 47: ...or pressing and holding down the scroll keys can be used to toggle between the Operator Console display with the queue and the standard display Clear Key This function is the same as putting the hand...

Page 48: ...zing a Line key You can make a call via your Personal key using the Operator Console Your Operator Console then acts as an ordinary phone in other words when making a call you will be transmitting you...

Page 49: ...l partner via a Line key and decide to park the party You can park your call partner with the current Line key Pick up the handset Press a free Line key You hear the dialling tone The LED next to the...

Page 50: ...exchange signal To transfer the exchange line without prefix Put the handset on hook The internal subscriber has taken the exchange access The Operator Console switches to the idle state or To transf...

Page 51: ...e not kept separately according to company The call charges are recorded separately for each company A substitution will apply equally to both companies Press the Menu key repeatedly until the display...

Page 52: ...s to be enabled for your phone in the system Remote control is possible from within and from outside the system For external remote control the system administrator has to give you the dial in number...

Page 53: ...a moment The configuration mode is now activated Press the Menu key repeatedly until the display shows Display Display Press the Display Foxkey The display shows the current contrast setting v V Set t...

Page 54: ...tivated Press the Menu key repeatedly until the display shows DTMF DTMF Press the DTMF Foxkey v V Use the v or V Foxkey to activate or deactivate the DTMF mode OK Press the OK Foxkey The setting is st...

Page 55: ...out having to press the loudspeaker key When the headset mode is activated is shown on the display To reduce the volume Press the key To increase the volume Press the key Note When using the headset m...

Page 56: ...key and hold it down for a moment The configuration mode is now activated Press the Menu key repeatedly until the display shows Code Code Press the Code Foxkey The display shows Old code Use the digi...

Page 57: ...ll list Private phone book long Press the Menu key and hold it down for a moment The configuration mode is now activated Press the Menu key repeatedly until the display shows Text Text Press the Text...

Page 58: ...the Menu key and hold it down for a moment The configuration mode is now activated Press the Menu key repeatedly until the display shows Hands free operation Hands free operation Press the Hands free...

Page 59: ...ng the Ringing Properties This section explains how to set your phone s ringing tone properties Setting the Ringing Volume on your Phone during Ringing You want to adjust the ringing volume You can ad...

Page 60: ...hows Ring Ring Press the Ring Foxkey The display shows Ringing volume and Ringing melody v V Set the ringing volume with the v or V Foxkey v V Select the ringing melody with the v or V Foxkey OK Press...

Page 61: ...repeatedly in the idle state until the displays reads Phone book Phone book Press the Phone book Foxkey Display reads New_Entry New entry Press the New_Entry Foxkey The display reads Enter name enter...

Page 62: ...enu key repeatedly in the idle state until the displays reads Phone book Phone book Press the Phone book Foxkey The display shows a list of phone book entries Note You can use the scroll keys or diall...

Page 63: ...mbers under a single configurable key long To store a phone number under a configurable key Press the key and hold it down for a moment or Press the Info key repeatedly until the display shows your pe...

Page 64: ...on is deactivated Off Neither memory location activated 2 Enter the phone number Name Press the Name Foxkey The display reads Enter name 2 Enter the name OK Press the OK Foxkey 2 The phone number is s...

Page 65: ...Note Besides the predefined functions you can also define your own function For more information please refer to the section Formulating Functions OK Press the OK Foxkey The function is stored under t...

Page 66: ...s free Note The Handset and Hands free settings only work when the ringing signal is activated Note The following functions are available only if you selected Handset or Hands free as the answering mo...

Page 67: ...e key OK Press the OK Foxkey The display shows the ringing properties Ringing Ringing delay Melody and Speed v V Use the v and V Foxkeys to select ringing ringing delay Off for no ringing tone On for...

Page 68: ...to know the status of a function stored under the Foxkey Certain functions are shown with a check mark on the display when the function is activated T visible to the left of the function name Functio...

Page 69: ...xamples of how to define a function A Seize line with highest priority I Seize line X Disconnect P Pause 1 second before the next operation Lxx Seize line xx Line keys N Use the phone number entered i...

Page 70: ...the Number of Line Keys You want to set the number of Line keys available to you for switching purposes For more detailed information on Line keys please refer to the section How to use an Operator C...

Page 71: ...ve long Press the Menu key and hold it down for a moment Configuration mode is activated Press the Menu key repeatedly until the display shows Operator Console Operator Console Press the Operator Cons...

Page 72: ...ield Logging cordless phones on to and out of the system Using hotel functions such as wake up calls and separate billing Entering licence codes for expanding your system Allowing external remote cont...

Page 73: ...itch between Operator Console display and banner page on the Operator Console Cursor up In a list moves up one line to the next line or if no line is highlighted Highlight lowest line Del Correction k...

Page 74: ...and Expansion Keypad 74 Expansion keypad You can use the 10 keys including the LEDs on the expansion keypad as well as the configurable keys on the phone itself Up to 3 expansion keypads can be connec...

Page 75: ...on any configurable key of your phone Redkeys can only be set up via the system configuration It is not possible to modify a Redkey configuration via your phone Ask your system administrator whether...

Page 76: ...ties of the attachment tabs into the attachment slots of the phone and carefully push both elements together Connecting your handset to the phone 1 Plug the connector at the rippled end of the handset...

Page 77: ...let Labelling Configurable Keys The last page of the Operating Instructions contains labels for the configurable keys Proceed as follows 1 Make a copy of the last page of these Operating Instructions...

Page 78: ...visual signalling 1 Unplug the phone cord from the socket on the underside of the phone 2 Attach the expansion keypad to the right of the phone Push the two attachment tabs into the attachment slots o...

Page 79: ...keys 1 Unplug the phone cord from the socket on the underside of the phone 2 Plug the cord of the alpha keyboard on the underside of the phone or if connected on the underside of the expansion keypad...

Page 80: ...enu Press Edit The display reads Log on new set Press Yes The LED goes out Your phone is now registered Press the END key to return to standby mode The personal settings taken from the original phone...

Page 81: ...improve the power adapter or the display may be defective Contact your system administrator Impaired sound quality during hands free operation The sound quality can be affected if the volume is too l...

Page 82: ...function via third party phone remote control Enter number of own phone 06 SC No Function Activate exchange access with charge recall 32 SC No Announcement To a subscriber To a group Answer to group 7...

Page 83: ...s CFU Protect against Allow to own set Activate CFU Clear CFU CFU to last configured Activate SC CFU to last configured Clear SC CFU to preconfigured Activate SC CFU to preconfigured Clear SC Activate...

Page 84: ...ystem Page in prefix dialling Page in suffix dialling 81 SC No 81 Park call party Connect with parked call party 76 76 Picking up a call 86 SC No Private call with personal code PIN 46 SC No pers Code...

Page 85: ...Suppressing your call number from Display CLIR per call 31 Switch the phone network manually LCR Fallback after fallback the external phone number last dialled is selected automatically 90 Procedure...

Page 86: ...will not let you Some systems or system versions do not support all the features The corresponding text sections are identified by a number inside square brackets The list below indicates which system...

Page 87: ...pager Number Pick up Pick up Subscriber Number Pick up Pager Number Pick up Central Bell Message Read Call Delete New Standard Messages Send Subscriber Group All Edit Send Subscriber Group All Delete...

Page 88: ...On Only Once ACD Login logout Pause Wrap up time User group AllUsrGrp UsrGrp1 UsrGrp9 Team key Number Ring On Off Del 10s Melody 1 16 Ring signal speed 1 8 Answer Key Seizure No priority Answer Handse...

Page 89: ...ion 10 minutes 1 hour daytime PBX System Alphakeyboard QWERTY QWERTZ Announcement received not received Call waiting received not received Test Service Warnings Operator 5 Operator Keys 9 Operator Key...

Page 90: ...nswering a Call 8 Answering a General Bell 41 Answering a pager 40 Answering Call Waiting 21 Appointment reminder 82 Attachment tab 76 B Basic Settings 53 Brokering 24 C Call 4 Call duration 8 Call Fo...

Page 91: ...and Phoning 8 Dialling by name 16 17 Dialling from the Call List of Answered Calls 19 Dialling from the Call List of Unanswered Calls 19 Dialling with a Configurable Key 20 Dialling with Notepad 20 D...

Page 92: ...lex hands free mode 4 Function 4 Function Commands 69 Function key 3 64 Function MCID Malicious Call Identification 42 Function under a Foxkey 68 Functions 82 G General bell 82 H Handset cradle 3 Hand...

Page 93: ...ement to team partner 33 Making a Call 8 Making a call on a third party phone 39 84 Making a Conference Call 26 MCID 42 Menu key 3 Microphone 3 4 Microphone key 3 Moving the Cursor 14 Muting the Micro...

Page 94: ...nouncements 58 Q Queue 47 Quickdial 16 QWERTZ QWERTY 59 R Read Text Messages 37 Receiving an Announcement 23 Redial 9 Redial key 3 Redial list 9 Redkey 75 Reject 34 Reject a call during the ringing ph...

Page 95: ...n 51 Supplementary features 16 Suppressing your call number 41 Suppressing your call number from display 85 Switch groups 84 Switch the phone network manually 85 Switching active lines 44 Switching li...

Page 96: ...1999 5 EC of the Council of the European Union You will find the complete text of the declaration of conformity and other documents under www1 aastra com docfinder Subject to delivery availability and...

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