Aastra 9133I IP PHONE User Manual Download Page 47 | Manualshive

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9133i IP Phone User Guide 41

Tro

ubleshootin

g Solutons

Troubleshooting Solutons

Why is my display blank?

Ensure that power is being
provided to your phone. Make sure
your phone is plugged into a
power source.

Why is my speakerphone

not working?

If you press the

d

/

f

button

and the speaker light flashes and
you do not hear dial tone through
the speaker phone, the Set Audio
option in the phone’s Options list
has been set up for headset use.
Press

d

/

f

a second time and if

the light goes out, the phone has
been set up to be used only with a
headset or handset. If the light
stays on steady and you hear dial
tone, the phone has been set up so
that you can alternate between the
speakerphone and the headset by
pressing

d

/

f

. See the section

“Customizing your phone” in
the

9133i Installation Guide

for

instructions on how to change
the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections
and that the phone has been
installed properly. For installation
instructions, please refer to the
“Installation and Setup” section in
the

Aastra 9133i Installation Guide

provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your
phone. It may be turned down or
turned off. To adjust the ringer
volume setting, press the volume
button when the phone is on-hook
and idle. For more information,
refer to the “Adjusting Volume
section” in the

Aastra 9133i

Installation Guide

provided with

your phone.

Why is the light not coming on

with a new Voice Mail Message?

Your phone system or service
provider must provide “Visual”
Message Waiting service for this
function to work. Check with
your system administrator for
more information.

How do I find the IP address of

my phone?

Instructions on where to find
the IP address of your phone can
be found in this guide in the sec-
tion,

"Finding Your Phone’s IP

Addres"

on

page 5

.

How do I change my user

password?

You can change the user password
from the IP phone UI or the Aastra
Web UI.

1. Press

I

on the phone to

enter the Options List.

2. Select User Password and

press

U.

3. Enter the current user password

and press

U.

4. Enter the new user password

and press

U.

5. Re-enter the new user password

and press

U

.

A message, "Password

Changed" displays on the

screen.

IP Phone UI

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Summary of Contents for 9133I IP PHONE

Page 1: ...9133i IP PHONE RELEASE 1 4 USER GUIDE 41 000113 00 08 ...

Page 2: ...lawful use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2005 Aastra Telecom www aastra com All Rights Reserved ...

Page 3: ...e translate or reduce to electronic medium or machine readable form or language derive source code with out the express written consent of the Seller and its Suppliers or dissemi nate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are ...

Page 4: ......

Page 5: ...ng a Busy Lamp Field BLF Key 12 Setting a BLF List Key 12 Setting a Flash Key 14 Setting an XML Key 14 Setting Park Pickup Keys 15 Editing a Programmable Key 17 Deleting a Programmable Key 18 Restarting your phone 19 Making Calls 20 Dialing a Number 20 Using Handsfree Speakerphone 20 Using a Headset 20 Incoming Intercom Calls 21 Redial 22 Mute 23 Receiving Calls 24 Answering an Incoming Call 24 Se...

Page 6: ......

Page 7: ...IP 480i 480i CT 9112i 9133i IP Phone Administration Guide explains how to set the 9133i phone up on the network and contains advanced configu ration instructions for the 9133i This is an administrator level guide This guide can be down loaded from www aastra com Introduction This 9133i IP telephone has all the features of a regular business phone allowing you to make and receive calls transfer con...

Page 8: ...wing protocols on the IP phone TFTP Trivial File Transfer Protocol FTP File Transfer Protocol HTTP Hypertext Transfer Protocol A 802 3 Ethernet Fast Ethernet LAN Category 5 5e straight through cabling Power over Ethernet PoE power supply optional accessory that is necessary only if no inline power is provided on the network Installation and Setup If your system administrator has not already setup ...

Page 9: ...slow call periods Important Do not unplug or remove power to the phone while it is checking or installing firmware Start up Screens After the phone displays the Aastra splash screen or after downloading an update the phone displays the Idle State screen The basic Idle State screen lists your name extension and today s date and time This screen is shown whenever your phone is not in use Incomplete ...

Page 10: ...ou to customize your phone settings The Network Settings and SIP Settings selections are administrator level options and require an administrator password to access Setting defaults under Phone Status also requires an administrator password These options should only be set up and changed by your system administrator For more information about customizing your phone see the section Customizing Your...

Page 11: ...he phone s IP address or host name into the address field 2 At the prompt enter your user name and password and click Note For a user the default user name is user and the password field is left blank The Network Status window dis plays for the IP phone you are accessing 3 You can logout of the Aastra Web UI at any time by clicking LOGOFF The following categories display in the side menu of the Aa...

Page 12: ...t calls forwarded User Password This category allows you to change the web access password for your phone Changing your password ensures that only you can alter your phone settings and helps keep your system secure You can change your user password using the IP phone UI or the Aastra Web UI 1 Press Ion the phone to enter the Options List 2 Select User Password and press U 3 Enter the current user ...

Page 13: ... cannot be programmed or changed They are located to the right of the dial pad There are also 3 line keys f g h located below the hard keys See the section 9 The following keys are configured for managing phone features and settings Options I Directory J Save K Delete L These keys are static and cannot be programmed or changed They are located to the far upper right of the dial pad Navigation Arro...

Page 14: ... calls from a group that your extension is part of By pressing a line call appearance button you connect to the line or a call it represents The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone automatically selects a line for you Line Call Appearance Light Behavior Line Call Appearance Status Off Idle line or no call activity Light fl...

Page 15: ...line Note Your system administrator can also set a programmable key as a line using the configuration files Use the following procedure to set a programmable key to function as a line 1 Click on Operation Programmable Keys 2 Select from Hard Key 1 through Hard Key 7 3 In the Type field select line to apply to the programmable key 4 Entering a value in the Value field is optional For example you co...

Page 16: ...ve to the next space or wait a moment and the cursor automatically advances To insert a space between letters press U To backspace and erase a mistake press T or L You can save up to 16 letters and numbers on each programmable key entry 6 Press K to finish 1 Click on Operation Programmable Keys 2 Select from Hard Key 1 through Hard Key 7 3 In the Type field select speeddial to apply to the pro gra...

Page 17: ...tion allows you to turn do not disturb ON and OFF If DND is ON callers calling into the phone hear a busy signal or a message depending on how your system administrator set up the configuration server The second line on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected You can set DND on the programmable...

Page 18: ... key 4 In the Value field enter the phone number or extension you want to monitor 5 In the Line field select a line for which to apply this pro grammed key Valid values are 1 through 9 6 Click to save your changes 7 Click on Operation Reset 8 In the Restart Phone field click to restart the IP phone Setting a BLF List Key For use with the BroadSoft Broadworks Rel 13 or higher platform only The BLF ...

Page 19: ... Key 7 3 In the Type field select BLF List BroadSoft Broad Works Note No value in the Value field is required The BroadWorks BLF List name is configured in the BLF List URI field instead 4 In the Line field select a line number that is actively regis tered to the appropriate SIP proxy you are using 5 In the BLF List URI field enter the name of the BLF list defined on the BroadSoft BroadWorks Busy ...

Page 20: ...o access special services set up by your system administrator These services include things like weather and traffic reports contact information company info stock quotes or custom call scripts Contact your system administrator for more information You can set a programmable key on the 9133i phone to use XML using the Aastra Web UI However the XML services must be set up by your system administrat...

Page 21: ... required The IP phones support the Park Pickup feature on the Asterisk BroadWorks Sylantro and ININ PBX servers You can set the programmable keys on the 9133i to use the park pickup feature by setting a programmable key as Park or Pickup and then specify a value specify a line to use Note The values you enter for each softkey are dependent on the type of server you are using Asterisk BroadWorks S...

Page 22: ...ked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call Park a Call 1 While on a live call press the Park softkey 2 Perform the following for your specific server If the call is parked successfully the response is either a greeting voice confirming that the call was parked or a hang up occurs The parked call party will get music on hold 3 If the call f...

Page 23: ...ey You can edit a programmable key from the IP phone UI or the Aastra Web UI Save a new number to the key through the n m or J keys on your phone This overwrites the previous entry 1 Click on Operation Programmable Keys 2 For Hard Key 1 through Hard Key 7 select a function from the Type field 3 Change the value in the Value field if required 4 Click to save your changes 5 Click on Operation Reset ...

Page 24: ...ing the Aastra Web UI Click on Operation Programmable Keys 7 For Hard Key 1 through Hard Key 7 select none from the Type field 8 Click to save your changes 9 Click on Operation Reset 10 In the Restart Phone field click to restart the IP phone The programmable function is deleted from the IP phone memory Aastra Web UI ...

Page 25: ...expected behaviour 1 Press the I button on the phone to enter the Option List 2 Use the V key to scroll down the list of options to Phone Sta tus and press the U key to select 3 Press the V key to scroll to the Restart Phone option 4 Press the Ukey to confirm and restart the phone If you do not wish to restart your phone press the T key to cancel Note Your phone will be out of service temporarily ...

Page 26: ...rmation see the section Customizing Your Phone in the 9133i Installation Guide To dial using handsfree first press q and enter a number at the dial tone To answer a call on your phone using handsfree press q or the line call appearance button If you are in Speaker audio mode lift the handset and press q to switch between handsfree and handset If you are in Speaker headset audio mode press q to swi...

Page 27: ...either the headset or the handsfree speakerphone 4 Press the N key to end the call Incoming Intercom Calls On the 9133i you can receive incoming intercom calls only By default the microphone for an incoming intercom call is OFF and the automatic answer for an intercom call is ON Using the Aastra Web UI you can enable turn ON or disable turn OFF the microphone or automatic answering auto answer on ...

Page 28: ...the last 100 numbers you called allowing you to scroll through and select the number you wish to redial Note Your system administrator can set your Redial key to speedial a specific number Contact your system administrator for more information Accessing the Redial List 1 If you are off hook and press m the telephone automatically dials the last number you called 2 If you are not on the phone press...

Page 29: ...Items 1 Press m 2 Press L then press L again at the prompt to erase all items Mute Press the ebutton at any time to mute handset headset or handsfree The speaker light will flash slowly and you can hear the caller but they cannot hear you To switch mute on or off press e IP Phone UI IP Phone UI DELETE again to erase all items Redial List is empty ...

Page 30: ... operation If the phone is already connected to a call pressing the line call appearance button for the new incoming call automatically places the connected call on hold and answers the new call To reconnect to a party press the line call appearance button for that call If you cannot answer the call the caller goes to voicemail if voicemail has been configured for your extension NOTE The N button ...

Page 31: ...n set up for your system The call line appearance light for the line you are on remains solid to indicate that you are still connected Automatic Hold When juggling between calls you do not have to press the hold button to go from one call to the next The phone automatically puts your current call on hold as soon as you press a new line call appearance button If you have more than one call on hold ...

Page 32: ...nsfer remain on the line to speak with the party before pressing k again To cancel the transfer select Cancel on the display screen Conferencing Calls The 9133i phone system supports up to 3 parties including yourself in a conference call Note Your system administrator can set your Conf key to speedial a specific number Contact your system administrator for more information To create a conference ...

Page 33: ...e will open 3 Press the line key of the call you wish to conference with 4 Press l again The two lines link into a conference call NOTE When a name is displayed pressing Udrops the dis played party from the call Ending Calls To end a call you first need to reconnect to the call if not already connected for example if your caller is on hold Press Nto end the call If connected through the handset yo...

Page 34: ...or the letter P Continue to press the dial pad number to access other letters on the same key for example press 7 three times for Ron If there are mul tiple entries under the same let ter you can use V W to scroll through the list or con tinue to press the next letters of the name to find a better match 4 To dial the displayed number press j or just lift the handset or press any line keys 5 Press ...

Page 35: ...e dial pad to select the letters Continue to press the number key to access the next letter for that key for example press 2 three times to access C Press U to move to the next space or wait a moment and the cursor auto matically advances To insert a space between letters press U 4 To backspace and erase a mis take press T or L 5 Press K to finish Editing in Directory To edit a listing in your dir...

Page 36: ... To delete items one by one 1 Press J 2 Press VWto find the item you want to delete 3 Press L then L again at the prompt to erase the item To delete all items in the directory 1 Press J 2 Press L then L again at the prompt to erase all items IP Phone UI IP Phone UI DELETE again to erase this item Directory empty Use Save to add ...

Page 37: ...rs list will display the name and number The display shows you how many callers have been added to the list since you last checked it Caller s List Screen Display Display Item Description 450 349 0438 Indicates you have returned the call from the Call ers list N MAR 04 3 30pm 2x N indicates a new call XX New Callers When you re not on the telephone and not in the Callers list the display shows you...

Page 38: ...e the entry of the prefix 1 Press n 2 Press V W to find the entry you want to edit Press V to view the most recent call or W to see the oldest call on your list 5 Press any key on the dial pad to begin editing 3 To move the cursor one digit to the right press U To erase one digit to the left of the cursor press T 4 To dial the displayed number press j or just lift the handset or press any line key...

Page 39: ...orwarding you can set the following Call forward mode Destination number Number of rings before for warding the call from 1 to 9 rings The following are the call forward modes you can set You can set the global call forward settings using the IP phone UI or the Aastra Web UI However you must use the Aastra Web UI to set the per line call forward settings The per line settings override the settings...

Page 40: ...wer and Busy No Answer modes only A message displays confirmed 1 Click on Basic Settings Call Forward 2 In the Mode field select the mode you want to set on your phone Note To disable call forwarding in the Aastra Web UI set the mode to OFF and remove the phone num ber in the Number field 3 In the Number field enter the call forward number for which you want your calls to be call forwarded 4 In th...

Page 41: ... Number field enter the call forward number for which you want your calls on this line to be call forwarded 4 In the Number of Rings field select the number of rings on the line before the call is for warded Valid values are 1 to 9 5 Click to save the Call Forward settings The changes are dynamic and are immedi ately applied to the phone ...

Page 42: ...nd displays the entire number immediately in the LCD window allowing the call to be dialed faster DTMF playback suppression is disabled by default Suppressing DTMF playback can be configured using the Aastra Web UI Configuring Suppression of DTMF Playback Use the following procedure to configure suppression of DTMF playback 1 Click on Basic Settings Preferences 2 Go to the General section 3 Enable...

Page 43: ...ecific country The ring tone sets you can configure on the IP phones are US Default alsousedin Canada United Kingdom Italy Germany France Europe generic tones Australia When you configure the country s tone set the country specific tone is heard on the phone for the following dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cadence pattern You configure glo...

Page 44: ...t you select is immediately applied to the IP phone 1 Click on Basic Settings Preferences Ring Tones For global configuration 2 In the Ring Tones section select a country from the Tone Set field 3 Select a value from the Global Ring Tone field Note See the Ring Tone Settings Table on page 37 for valid values For per line configuration 4 In the Ring Tone section select a line for which you want to ...

Page 45: ... your set tings 4 Click on Operation Reset 5 In the Restart Phone field click to restart the IP phone Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone You can configure this feature using the Aastra Web UI Configuring Call Waiting Tone Use the folllowing procedures to configure a call waiting tone ...

Page 46: ...IP phone using the Options key I on the IP phone Note A check mark displays beside the language currently configured on the IP phone Use the following procedure to set the language for the IP phone 1 Press Ion the phone to enter the Options List 2 Select Language and press U 3 Use the V W to select a language to display on the IP phone and press U Valid val ues are In English English En francais F...

Page 47: ...allation and Setup section in the Aastra 9133i Installation Guide provided with your phone Why doesn t my phone ring Check the ring volume on your phone It may be turned down or turned off To adjust the ringer volume setting press the volume button when the phone is on hook and idle For more information refer to the Adjusting Volume section in the Aastra 9133i Installation Guide provided with your...

Page 48: ...hy does my phone display Bad Encrypted Config The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your system administrator How do I restart the IP phone 1 Press the I button on the phone to enter the Option List 2 Use the V key to scroll down the list of options to Phone Sta tus and press the U key...

Page 49: ...r installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of or inability to use this telephone either separately ...

Page 50: ... our service information number 1 800 574 1611 Outside North America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the warranty period Unauthorized repair will void the warranty ...

Page 51: ...ctory list 28 do not disturb DND 11 documentation 1 DTMF suppressing playback 36 F features 9133i 1 Flash key 14 G getting started 3 H hard keys 7 headset using 20 I incomplete configuration 3 installation and setup 9122i 2 Intercom calls 21 IP address finding 5 L language configuring 40 overview 40 line setting on programmable key 9 lines settings 8 M microphone enabling disabling 21 N navigation...

Page 52: ...t the IP phone 42 Why can t I get a dial tone 41 Why does my phone display bad encrypted config 42 Why doesn t my phone ring 41 Why is my display blank 41 Why is my speakerphone not working 41 Why is the light not coming on with a new Voice Mail Message 41 U updating the phone 3 user password 6 using the 9133i 7 V voicemail 24 W Warranty 37 Web interface 5 X XML service 14 ...

Page 53: ...this owner s manual and consulted the Troubleshooting section and still have problems please visit our website at www aastra com or call 1 800 574 1611 for technical assistance Aastra Telecom Inc 2005 41 000113 00 08 ...

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