phoneware aastra user guide
version 2014.08.15
page 5 of 12
6.3 Transferring Calls
6.3.1 Transferring a call - Supervised Transfer
To transfer a call and speak with the destination party before connecting the caller, follow
these steps:
1.
Press the
Transfer
key – this places the current call on hold.
2.
Dial the number of the person you want to transfer the call to, and press
DIAL
, or
simply press the associated monitored extension button.
3.
Wait until the person has answered so that you may announce the call you are
transferring. Then, complete the transfer by pressing the
Transfer
key or hanging
up the handset.
6.3.2 Transferring a call - Blind Transfer
To transfer a call quickly without speaking with the destination party before connecting the
caller, follow these steps:
1.
Press the
Transfer
key – this places the current call on hold.
2.
Dial the number of the person you want to transfer the call to.
3.
Press the
Transfer
key again and hang up.
Note: If your phone is equipped with a monitored extension button for the
destination extension, simply press the button. No other steps are necessary.
6.3.3 Transferring a call to a user's voicemail box
To transfer a call directly to a user's voicemail box without first ringing their phone, follow
these steps:
1.
Press the
Transfer
key – this places the current call on hold.
2.
Dial 8 followed by the user's extension number.
3.
Press the
Transfer
key again and hang up.
6.4 Three Way Conferencing
To conference a third person into a regular two-way phone call, follow these steps.
1.
When in a regular call, press the
Conference
key.
2.
Dial the person you want to join you call and press
DIAL
.
3.
Once this person has answered press the
Conference
key again to set up the three
way call.
