phoneware aastra user guide
version 2014.08.15
page 3 of 12
4. ANSWERING CALLS
4.1 Using the Handset
To answer an incoming call, lift your handset and you will be connected to the caller. To
answer a call on speakerphone or headset, simply press your SPEAKER button.
4.2 Using Group Pickup Feature
To answer an incoming call that is ringing at a phone in your pickup group, simply press the
PICKUP
button on your phone, and you will be connected with the caller.
5. CALL FORWARDING
5.1 Introduction
Your phone system supports a number of different types of Call Forwarding.
Immediate (sometimes called Unconditional) Call Forwarding is where all calls are
forwarded to a number of your choice. This can either be to your voicemail (which is
the default) another extension in your business or an external number.
Busy Call Forwarding forwards all calls that are received when you are already on
the hone.
No Answer (sometimes called Delay) Call Forwarding forwards all calls when you do
ot answer them after a certain delay.
Selective Call Forwarding forwards calls from certain numbers to another number.
The easiest and most flexible way of configuring call forwarding is using CommPortal.
See
Section 8.1 CommPortal
for instructions on doing this. This section provides
instructions on how to set up Call Forwarding using your handset.
5.2 Immediate, Busy and No Answer Call Forwarding using the
Handset
5.2.1 Enabling
To use your handset to enable Immediate, Busy or No Answer Call Forwarding dial the
access code for the type of call forwarding you want to enable followed by the number you
wish to forward calls to.
For example, to use immediate call forwarding to forward all calls to extension 1004, you
would dial *72 1004. Depending on the configuration of your phone system this may set up
a courtesy call to the number you are forwarding calls to. The system will only enable call
forwarding if this courtesy call is answered.
5.2.2 Disabling
To disable call forwarding dial the disable code for that type of call forwarding.
