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Aastra 5370/Aastra 5370ip

5

eud-1281/1.3 – R3.0 – 04.2013

Product and safety information

The product and document information is available here. You will also find notes
on safety, data protection and legal notes. Please read through this product and
safety information carefully.

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Product information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Data protectio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Limited Warranty (Australia only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Summary of Contents for 5370

Page 1: ...ra com doc_finder DocFinder eud 1281_en pdf get DNR eud 1281 Supported communication systems Aastra 415 Aastra 430 Aastra 470 This User s Guide describes the functions configuration and use of the phone Aastra 5370 5370ip on the com munication systems mentioned above eud 1281_en 1 3 R3 0 04 2013 ...

Page 2: ... for Aastra 400 communications systems This User s Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations If you require further technical support or information on other Aastra products please refer to our websites www aastra ch and www aastra com or Aastra DocFinder ...

Page 3: ...d phoning 19 Answering calls 20 Making calls 21 Using the display and operating elements 25 Display 26 Keys 27 Input 28 Menu guided navigation 30 Signals 32 Supplementary features 33 Making and answering calls 34 Using functions while in a call 46 Organising absences from the desk 51 Voice messages and text messages 61 Functions for special situations 64 Functions with OpenCount 74 Functions with ...

Page 4: ...file 101 Configuring keys 103 Configuring Line Keys 110 Formulating functions 112 Installation and first time operation 114 Equipment provided 115 Options 116 Setting up and mounting the phone 117 Connect Aastra 5370 120 Connect Aastra 5370ip 121 Aastra M530 Aastra M535 expansion key module optional 123 Labelling the Aastra M530 expansion key module 125 Further information 126 Troubleshooting 127 ...

Page 5: ...t and document information is available here You will also find notes on safety data protection and legal notes Please read through this product and safety information carefully Safety information 6 Product information 7 Data protectio 10 Limited Warranty Australia only 10 Document information 13 ...

Page 6: ...o clean your device Do not use chem icals or other chemical products Cost control and Data protection You should protect your phone with a PIN so that no one can make phone calls at your expense A code will also protect your personal settings Ambient conditions Do not operate the device outside the temperature range of 5 C to approx 40 C Avoid direct sunlight and other sources of heat Protect your...

Page 7: ... replaced by third party products or components unless it is to connect other approved networks applications and telephones to the interfaces certified specially for that purpose One number user concept Your system administrator can set up several phones for you that hold all the same phone number one number user concept You have only one name and phone num ber with which to identify yourself to y...

Page 8: ...n Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the product When handing over your product to others make sure you enclose the relevant user information Trademarks Aastra is a registered trademark of Aastra Technologies Limited All other trademarks product names and logos are trademarks or registered trade marks of their res...

Page 9: ...utions including communication servers gateways system phones and process oriented software solutions With its pioneering innovations Aastra consistently promotes the convergence of voice and data communications in its solutions Aastra s clientele includes acknowl edged telephone and data network operators in North America Europe and Africa as well as Internet Service Providers and distributors of...

Page 10: ... Warranty Period If there is a defect or malfunction Aastra shall at its option and as the exclusive remedy under this limited warranty either repair or replace the product at no charge if returned within the warranty period Repair Notice To the extent that the product contains user generated data you should be aware that repair of the goods may result in loss of the data Goods presented for repai...

Page 11: ...ability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express warranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cann...

Page 12: ...upply of the services or ii the payment of the cost of resupply and b in the case of goods i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restr...

Page 13: ...ets The chapter Communication system and software versions page 129 indicates which software versions support the relevant features Document designation Document number eud 1281 Document version 1 3 Based on communication server software version R3 0 Valid as of communication server software version R1 0 Copyright 04 2013 Aastra Technologies Limited In PDF Viewer click on this link to download the...

Page 14: ...5370ip eud 1281 1 3 R3 0 04 2013 Operating and display elements The sections below provide an overview and usage notes on which keys and sockets are available on your phone Key designations and sockets 15 Display symobls 17 ...

Page 15: ...r callback 3 Key block Enters digits or letters 4 Hands free microphone 5 Navigation key Upward Opens Activated features To the right Opens the Menu Downward Opens Settings General Scrolls forwards backwards in the menu navigates lists 6 Foxkey Executes displayed function using the key Foxkeys can be freely configured 7 Correction key Delete the last character or go back one step in the menu 8 Pre...

Page 16: ...key Number key with two storage locations Press once for first call number press twice for second call number only Aastra M530 Function key Activate deactivate function Team key Call or pick up a call Announcement to a team partner press twice If preconfigured as a Line key Set up or answer call via line Configure key press and hold down 17 Write on labels incl Aastra M530 expansion key module Wri...

Page 17: ...ew voice messages Voice message retrieved Voice mail greeting with possibility to leave a voice message Voice mail greeting without possibility to leave a voice message New forwarded voice message a Retrieved forwarded voice message a Hi Q during a call enhanced audio quality only Aastra 5370ip Data and voice encryption only Aastra 5370ip Call parked Retrieve parked call Foxkey Activate discreet r...

Page 18: ...70ip eud 1281 1 3 R3 0 04 2013 Aastra M535 display symbols Phone book Business number Private number Mobile number Presence state Available default Absent Meeting Busy Not available Expansion key module Business number Private number Mobile number Line key ...

Page 19: ...370ip 19 eud 1281 1 3 R3 0 04 2013 Dialling and phoning The following sections explain how to make phone calls simply and the func tions your phone offers you whenever you receive a call Answering calls 20 Making calls 21 ...

Page 20: ...he display also shows the corresponding name Hands free operation Press the Call key or Loudspeaker key Notes To find out how to make phone calls with the headset refer to the chapter Using a headset page 24 To find out how to make phone calls in hands free mode or in automatic hands free mode refer to the Chapter Using your phone in hands free mode page 23 and the Chapter Automatic hands free mod...

Page 21: ...led until you go off hook for example by picking up the handset For the communication system communication server OIP Microsoft Outlook Twix Tel to identify an external number it is recommended to enter the number in canoni cal format Country Code Region Code Phone Number Press the key to insert You can enter the phone number in one of the following formats 0 004132655xxxx 004132655xxxx 9 00413265...

Page 22: ...ll The open listening function lets you activate the loudspeaker in addition to the hand set Press the Redial key Redial list is displayed Press the Redial key several times or press the down navigation key to scroll through all the phone numbers you last dialled Pick up the handset The phone number displayed is dialled During a call Press the Loudspeaker key Open listening is now activated is dis...

Page 23: ...g is now activated is displayed Put the handset on hook The hands free mode is now activated is displayed Notes Make sure the hands free microphone is not obstructed The sound quality is improved if you set the volume of your phone to a low setting To continue the call with the handset Pick up the handset The loudspeaker and hands free microphone are now deactivated Notes To find out how to make p...

Page 24: ...or Loudspeaker key The call is provided on your headset Open listening Press the Open listening Foxkey The phone s loudspeaker is activated Hands free Press the Hands free Foxkey The phone s microphone is switched on and the headset microphone is switched off Headset Press the Headset Foxkey Back to the headset mode Ending a call Press the End key or Loudspeaker key Notes To find out how to activa...

Page 25: ... 5370ip 25 eud 1281 1 3 R3 0 04 2013 Using the display and operating ele ments The following sections explain how to operate your phone quickly and simply Display 26 Keys 27 Input 28 Menu guided navigation 30 Signals 32 ...

Page 26: ... the display in the idle state by a symbol or a display text You can then use the relevant Foxkey to call up the information If more Foxkeys are available Press the Foxkey Retrieving detailed information Press the right navigation key Function activated The activated function or selected setting is indicated by a check mark Close Deleting the display text Press the Close Foxkey The display returns...

Page 27: ...ou modify the order of the connected expan sion key modules the keys configuration does not change The Aastra M535 Display contrast applies to all connected Aastra M535 expansion key modules The Aastra M535 display s Backlight setting is taken from the phone Aastra M535 has 3 levels with 15 configurable keys each Press the Foxkey on the place where the function you want appears on top of the displ...

Page 28: ...s to enter letters and special characters A number of let ters and special characters are assigned to each key To enter letters using the digit keys you need to be in text mode The text mode is activated automatically if the phone is expecting a text input You can switch back and forth between number mode and letter mode during your input 1 A B C 2 Ä Æ Å Ç a b c 2 ä æ å à ç D E F 3 É d e f 3 é è ê...

Page 29: ...ut Correcting your input You notice you have entered a wrong digit or character You can either delete the input one character at a time or cancel the entire input Moving the Cursor You want to go to a certain character for an input or correction With the navigation key you can move the cursor to the left or right a A Switching between upper case and lower case in text mode Press the a A or A a Fox...

Page 30: ...erating steps proceed as follows Menu Press the Menu Foxkey The first menu entry is displayed Use the vertical navigation key to scroll through the menu entries Select Press the Select Foxkey Accessing the displayed menu Horizontal navigation key Left Scrolling back through the menu Right opens displayed menu scrolls forward through the menu retrieves detailed information Vertical navigation key B...

Page 31: ...d features You can deactivate again all the activated functions e g Forwarding Barring Scrolling back through the menu Press the Correction key Menu Press the navigation key up All the activated functions are now displayed Or Retrievable also via menu Menu Activated features Reset Reset the function in question The function is now deactivated c ...

Page 32: ...the situation the indicator LEDs either flash or remain steadily lit LED State Description Flashes fast Incoming call Flashes slowly Appointment call Lit New voice message or new text message Callback Note For an explanation of the indicator LED on expansion module Aastra M535 see chapter Using the Aastra M535 expansion key module page 27 ...

Page 33: ... phone for more efficient use Making and answering calls 34 Using functions while in a call 46 Organising absences from the desk 51 Voice messages and text messages 61 Functions for special situations 64 Functions with OpenCount 74 Functions with Aastra Alarm Server 75 Setting functions by remote control 78 Organisation within the team 79 Line keys 81 ...

Page 34: ...ated by a space key for example no s 66 7 for Noble Stephen Ask your system administrator whether you should start with the surname or the first name Notes To be able to search in an external phone book using Quickdial you need to press the key or 0 key before entering the first letter The response time may vary greatly depending on the size and the number of phone books connected Name Quickdial P...

Page 35: ...k entry page 96 To find out to look for a contact in your private phone book refer to the chapter Dialling from private contacts page 36 Press the phone book key Search entry 1 Scroll to Search entry and press the Select Foxkey 2 If required enter the first few letters of the name you are looking for first name and surname separated by a space until the user or a list is displayed Notes Text mode ...

Page 36: ...contacts and press the Select Foxkey 2 For the first letter of the name you are looking for keep pressing the corre sponding digit key until the list display the letter e g press the digit 7 three times to obtain the letter R The display jumps to the first entry that begins with R Scroll through the list until the user you want is displayed Select the phone number you want Pick up the handset The ...

Page 37: ...lower case and special charac ters When searching in external phone books you must always enter portions of the first and last name and possibly of the town name Show Calling a user back Press the Foxkey Show The display shows a list of the last unanswered calls Scroll through the list until the user you want is displayed Pick up the handset The phone number displayed is dialled Once the call has ...

Page 38: ...ir names where available You can now call the person in question using this last number redial list The last number redial list has a maximum of 10 entries Menu Press the Menu Foxkey Call lists Scroll to Call lists and press the Select Foxkey Answered calls Scroll to the Answered calls call list and press the Ok Foxkey The display shows the list of the last calls Scroll through the list until the ...

Page 39: ...configurable key You can dial the person by pressing the corresponding key To find out how to configure a configurable key refer to the chapter Configuring keys page 103 Press the configurated Foxkey The key s allocated phone number is shown on the display Pick up the handset The phone number displayed is dialled 1x short Activate the key s first allocated phone number Press the key once The key s...

Page 40: ...lso request a callback The user then obtains a message indicating your callback request on his display You called someone and hear the busy tone or the ring back tone Callback To activate a callback request Press the Callback Foxkey You hear the acknowledgement tone Put the handset on hook The display shows Call expected Close Back to the idle state Press the Close Foxkey Callback remains activate...

Page 41: ...ashing To deflect the call proceed as follows Call To answer the callback request Press the Call Foxkey The phone number is dialled Delete Clear callback Press the Delete Foxkey Callback is deleted Note The callback can be changed via Menu Activated features Delete or Call as long as it was not answered or cancelled by the system Deflect Press the Deflect Foxkey Phone number Enter the phone number...

Page 42: ...that the internal user has not barred the Call waiting func tion on his phone for configuration see the chapter Activating protection against call types page 95 Ask your system administrator whether the Call waiting function is enabled on the system Reject Press the Reject Foxkey or the End key The connection is rejected and depending on the system configuration the caller obtains the busy tone or...

Page 43: ...r call partner page 47 and Making a conference call page 47 respectively Deflect Deflect call Press the Deflect Foxkey Phone number Enter the user s phone number and confirm with the Ok Foxkey Call waiting party is put through Note You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for Reject Rejecting the call Press the Re...

Page 44: ...Depending on the system configuration your call party can answer your announcement directly in intercom without having to press a key Contact your system administrator for more information If the called user has several phones in the one number user concept with acti vated hands free any phone the quickest answers the call Pick up the handset Announcement Press the Announcement Foxkey Destination ...

Page 45: ... you are making your call Any call charges incurred will be charged to you The call number dialled is not stored in the last number redial list To continue the announcement as a phone call Pick up the handset You are now connected to the person who initiated the announcement Note If the announcement was started to a group all the other recipients of the announcement are excluded To stop the announ...

Page 46: ...Enquiryl Foxkey Phone number Enter the phone number of the enquiry call party Enquiry call party is called first call partner is on hold Note You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for End call To end the enquiry call Press Foxkey End call or the End key You are now back through to your original call partner Not...

Page 47: ...e conference function you can include a call party on hold in the current con versation From the conference call you can initiate an enquiry call to someone else You can broker between the parties of the conference and the enquiry call party Depending on the system configuration a conference call can consist of up to 6 con ference participants You can hold a conference call with internal and exter...

Page 48: ... enquiry call party Enquiry call party is called first call partner is on hold Note You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for Connecting with notification Wait until the person has answered the call Announce the call party Connect Put the handset on hook or press the Connect Foxkey Your first call partner and t...

Page 49: ... tones are recorded Call recording is temporarily interrupted during an enquiry and an e mail is sent with the recording made up till then Recording restarts automatically once the call con nection with the enquiry call party is set up and or once the call connection with the first correspondent is restored The maximum recording time for each wave file depends on the system configura tion When the...

Page 50: ...ally stopped if you park your call party or put him on hold Record Stop Recording a call Record Foxkey or function key for Call recording as soon as you have an incom ing outgoing call or an active call Call is recorded is displayed on screen End the recording with the Stop Foxkey The recording is sent to your e mail address Note The LED on the function key remains lit while the recording is in pr...

Page 51: ...ncoming calls to the destination you want It also tells you directly whether the user you want is reachable or absent without you having to call him The information details depend on the type of telephone Organizing absences using the presence key Your phone is equipped with a presence key under which you can store presence pro files By simply pressing the presence key you can activate a call forw...

Page 52: ...lable because the meeting has already terminated at 3 30 pm the dura tion of your Outlook appointment automatically adapts to 3 3 pm You have a choice of 5 presence profiles for controlling your presence status You can call up the presence of the user you want in the following situations when you call an internal user in the phone book or in a call list during dialling by name via a Team key only ...

Page 53: ...guring presence presence profile page Seite 101 Presence profile To activate the presence profile Press the function key for Presence profile Or The presence profile can also be selected using the menu Menu Settings General Presence Or Select the profile you want via the presence menu and press the Ok Foxkey Presence profile is activated Note After you have changed and saved the active presence pr...

Page 54: ...Depending on the voice mail configura tion your caller then has the possibility of leaving a message Example The person you have called is not available until 31st January at 14 00 Please leave a message after the tone The absence information is an integral part of a presence profile All the relevant con figuration possibilities can be found in chapter Configuring presence presence pro file page S...

Page 55: ...ing Scroll to Call Forwarding and confirm with the Ok Foxkey User Scroll to User and confirm with the Ok Foxkey Enter the user s phone number and confirm with the Ok Foxkey Forwarding is activated Notes You can also search in the phone book last number redial list or call list for the phone number of the person you are looking for If a call is to be forwarded only when you are already in a call se...

Page 56: ...arding variant at a time is possible Menu Press the Menu Foxkey Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding on No Reply Scroll to Call Forwarding on No Reply and confirm with the Ok Foxkey User Scroll to User and confirm with the Ok Foxkey Enter the phone number of the destination to which your calls are to be for warded and confirm with the Ok Foxkey Call forwardin...

Page 57: ...n one number user concept Only one forwarding variant at a time is possible Menu Press the Menu Foxkey Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding Scroll to Call Forwarding and confirm with the Ok Foxkey Voice mail Scroll to Voice mail and confirm with the Ok Foxkey Forwarding is activated Notes You can specify whether your voice mail should answer directly Call for...

Page 58: ...n predefined within the system You can use one of the text messages stored in the system directly modify it or create a new message Notes One diversion applies to all connected phones in one number user concept Only one forwarding variant at a time is possible Menu Press the Menu Foxkey Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding Scroll to Call Forwarding and confir...

Page 59: ...or the entire phone Lock phone With Lock phone your private data cannot be viewed and external calls can only be made from your phone in accordance with the system settings With Free all the settings and data are freely accessible Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey Barring Scroll to Barring and pr...

Page 60: ...fault setting Menu Press the Menu Foxkey Activated features Scroll to Activated features and press the Select Foxkey Barring Select the barring you want and press the Reset Foxkey You are prompted to enter your PIN PIN Enter the PIN and confirm with the Ok Foxkey Free Scroll to Free and confirm with the Ok Foxkey The phone is unlocked To unlock all your phones execute the function code 33 PIN see ...

Page 61: ...or more information Play Play the new voice message Press the Delete Foxkey Message is played back Or Voice message can also be selected using the menu Menu Call lists Unan swered calls Play Menu To delete the message Press the Menu Foxkey Voice mail Scroll to Voice Mail and press the Select Foxkey Inbox Scroll to Inbox and press the Select Foxkey Delete Press the Delete Foxkey The voice message i...

Page 62: ...play Requirement The internal user must have a phone capable of receiving text mes sages You can use one of the text messages stored in the system directly modify it or create a new text message Menu Press the Menu Foxkey Voice mail Scroll to Voice Mail and press the Select Foxkey Inbox Scroll to Inbox and press the Select Foxkey Deflect Select the voice message you want and press Deflect Phone nu...

Page 63: ...s the Send Foxkey The text message is sent Note If the display shows Not available the text message could not be sent Show Show text message Press the Show Foxkey The display shows the sender and the date time of the text message Read Read text messages Select the text message you want and press the Read Foxkey If the text message runs over several lines use the navigation key to scroll Delete Del...

Page 64: ...ointment call is displayed Without an acknowledgement the appointment call will ring for 1 minute Menu Press the Menu Foxkey Call features Scroll to Call features and press the Select Foxkey Pick up Scroll to Pick up and confirm with the Ok Foxkey User Scroll to User and confirm with the Ok Foxkey The display shows the number of the phone from which you last picked up a call Phone number Enter the...

Page 65: ...the following possible actions Answer Confirming an appointment call Press the Answer Foxkey The appointment call is terminated Confirm Confirming the alarm Press the Confirm Foxkey Ends the alarm Repeat Repeating the alarm Press the Repeat Foxkey Repeats the alarm Read Reading the alarm Press the Read Foxkey Displays detailed information the alarm is not deleted Delete Deleting the alarm Press th...

Page 66: ...rty phone You want to make a call on a third party phone using your personal settings for exam ple on a colleague s phone or in a meeting room You can activate a third party phone to make an internal or external call using your personal settings even if the phone is locked for external calls You can activate the phone for a business or private call Once you have activated the phone using a functio...

Page 67: ...le minute so you can make another call Function code Or 1 Enter function code 46 for a private call 2 Enter your internal phone number 3 Enter your PIN 4 Enter the external call number directly without the exchange access digit 5 Pick up the handset The phone is now enabled the external user is called Note The default PIN setting 0000 is not accepted First change the PIN as described in chapter Ch...

Page 68: ...ne Discreet ringing is available on your phone as an alternative to the usual ringing If dis creet ring is activated the phone rings only once This function must be stored under a Foxkey or a function key see Chapter Configur ing keys page 103 Menu Press the Menu Foxkey Call features Scroll to Call features and press the Select Foxkey Pick up Scroll to Pick up and confirm with the Ok Foxkey Genera...

Page 69: ...s Guide Function Codes on the Aastra DocFinder Tracking a malicious call Your are being threatened or molested by a call You want to identify the caller Using the MCID Malicious Call Identification function the provider records the fol lowing call data Your phone number the caller s phone number and the date and time of the call MCID has to be enabled by your provider Your provider will inform you...

Page 70: ...ot configured a call routing the default setting all phones are ringing is used as standard This function can also be stored under a configurable key see chapter Configuring keys page 103 Activating ring alone You wan to specify which of your phone shall ring when you receive a call Menu Activating personal call routing Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey ...

Page 71: ...ng Unlike Intrusion you will receive neither a visual nor an acoustic signal This means you cannot reject Silent intrusion The third user s microphone remains switched off He can however intrude on the call at any time by enabling his micro phone or pressing the Intrusion function key Your system administrator can allocate this function to a configurable key Note When you have activated ring alone...

Page 72: ...a certain amount of time after login e g after 6 hours and 30 minutes At a certain time e g 6 30pm Notes You can only log in to a phone if no other user has yet logged in to that phone for free seating purposes You can only log on once to a Free Seating phone The moment you log in to another free seating phone you are automatically logged off the original phone Notes If no user is currently logged...

Page 73: ...tact your system administrator for more information Note The default PIN setting 0000 is not accepted First change the PIN as described in chapter Changing the PIN page 92 or use the function code 47 see User s Guide Function Codes on the AastraDocFinder If you have forgot ten your PIN your system administrator can reset it to the default setting Log out Log out free seating Press the Log out Foxk...

Page 74: ...ations system the fol lowing additional features are also available on your phone PIN telephony The PIN telephony b is part of OpenCount The possible applications of the PIN telephony depend on the area of use for example in the area of health care and accommodation hotel Independently from the phone you can make external calls for a fee The credit may be limited You can charge the charges and the...

Page 75: ...quisites Staff phone Your phone must be capable of signalling alarm signals from the Aastra Alarm Server Patient phone The patient phone must support the Announcement function and allow hands free operation Both settings have to be activated If the phone does not support this func tion the response procedure is as follows Analogue phones ring in the normal way The patient himself must answer the c...

Page 76: ...t to the bed The alarm ends and the alarm signal is deleted from the staff phone Direct response without a triggered alarm You can execute the direct response function without the patient having triggered an alarm first This function must be stored under a function key see chapter Configuring presence presence profile page 103 Note Direct response is a special variation of the intercom feature see...

Page 77: ...tline destination number If the user does not dial another phone number during this predefined time or puts the handset back down again a connection with the Hotline number is automatically set up If the hotline destination number i e the nursing staff is busy the call is routed according to the system configuration Contact your system administrator for more information Hotline for internal users ...

Page 78: ...e You can then enter the function commands and function codes Function code Using remote control from a third party phone 1 Enter function code 06 2 Enter your phone number 3 Enter your PIN 4 Enter the function code for activating deactivating the function you want Pick up the handset You hear the acknowledgement tone Put the handset on hook The function is activated deactivated Note The default P...

Page 79: ...am key flashes to indicate that the team partner is receiving a call If for example level 3 of the expansion key module Aastra M535 is activated and the Team key on level 1 receives a call the call is signalled by the red blinking LED in posi tion 1 For more information about the Aastra M535 expansion key module please refer to chapter Using the Aastra M535 expansion key module page 27 Calling a t...

Page 80: ...ling tone Press the Team key You are through to the person who is calling your team partner Note Depending on the Team key s configuration you are immediately connected with your team partner s caller as soon as you pick up the handset see chapter Store a team partner under a key team key page 106 Initiating an announcement to a team partner using a handset Pick up the handset You hear the diallin...

Page 81: ...eives a call the call is signalled by the red blinking LED in posi tion 1 For more information about the Aastra M535 expansion key module please refer to chapter Using the Aastra M535 expansion key module page 27 You are free to choose your own Personal key Answering a call on a Line key You are called on one or more Line keys The Line key s flash rapidly You want to answer the call on one of the ...

Page 82: ...en you make a phone call you transfer the phone number belonging to the active Line key The call charges are recorded separately for each Line key Phone number Enter the phone number Press a free Line key The Line key is lit The line is selected Pick up the handset The phone number is dialled Note Depending on the configuration of a Line key the caller is called directly in hands free mode see cha...

Page 83: ...g a key The active call is automatically parked locally Park Park call Press the Park Foxkey The Line key flashes slowly To retrieve a parked call Press the relevant Line key You are now back through to the parked call partner Parking the call and switching lines Press the Line key you want The active call is parked The call on the selected line is activated To retrieve a parked call Press the rel...

Page 84: ...s to suit your per sonal requirements Display 85 Setting the ringing properties Audio 87 Hands free and headset settings 89 General settings 91 Protect yourself against calls 95 Phone Book Management 96 Configuring voice mail 99 Configuring presence presence profile 101 Configuring keys 103 Configuring Line Keys 110 Formulating functions 112 ...

Page 85: ...e Select Foxkey Display Scroll to Display and press the Select Foxkey Display setting Scroll to the required display settings and press the Modify Foxkey Display setting Select the required setting and confirm with the Ok Foxkey The setting is stored Ok Hide Wake up call has expired a Press the Ok Foxkey Wake up call status is set to OFF Delete Delete Wake up call has expired a Press the Delete Fo...

Page 86: ...setting for the display of the Aastra M535 is taken from the phone Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Display Scroll to Display and press the Select Foxkey Display setting Scroll to the required display settings and press the Modify Foxkey Select the required setting and confirm with the Ok Foxkey The setting is stored ...

Page 87: ... while the phone is ringing Setting the volume during a call You want to adjust the volume while in a call You have to set the volume of handset and loudspeaker separately The new volume will remain stored even after the call is ended Quieter Press the key Louder Press the key Quieter Press the key during the call Louder Press the key during the call Note The volume cannot be modified if you are i...

Page 88: ...ayed with Play alarm melodies A list of the Alarm melodies is for listening under Menu Settings General Alarm melodies available Note Please note that the ringing volume may be reduced if Aastra 5370 is not connected to the power supply Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Audio Scroll to Audio and press the Select Foxkey Audio setting Scroll to the re...

Page 89: ...hoose whether your phone should immediately and automatically activate hands free operation after one ring for internal calls or announcements Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Audio Scroll to Audio and press the Select Foxkey Autom Hands free Scroll to Automatic hands free and press the Modify Foxkey Audio setting Select the setting value for which...

Page 90: ...G standard which allows you to set up and to end calls from the headset Ask your dealer which headsets are particularly well suited for this phone Notes To avoid damages on the phone always disconnect the phone from the mains power first before you install a DHSG Digital Hook Switch headset To find out how to make phone calls with the headset refer to the chapter Using a headset page 24 Menu Press...

Page 91: ...ring the DTMF mode You want to decide whether the DTMF mode is to be activated or deactivated as default on your phone Menu Press the Menu Foxkey Language Scroll to Language and press the Modify Foxkey The set language is displayed with Language Select the required language and confirm with the Ok Foxkey The display text appears in your selected language Menu Press the Menu Foxkey Settings Scroll ...

Page 92: ...t be available Note Your PIN applies to all your phones Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey PIN Scroll to PIN and press the Modify Foxkey The display shows Old PIN Old PIN Enter the old PIN and confirm with the Ok Foxkey The display shows New PIN New PIN Enter the new PIN and confirm with the Ok Fo...

Page 93: ...s after the idle state As screensaver you can select between clock round and square Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey Idle text Scroll to Idle text and press the Modify Foxkey Text Enter the text and confirm with the Ok Foxkey The text is stored Notes The text mode for letter input is automatical...

Page 94: ...Screensaver Scroll to Screensaver and press the Modify Foxkey Display setting Activating screensaver with the clock type you want or deactivating and con firm with the Ok Foxkey The setting is stored Menu Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey Own ID Scroll to Own ID and press the Select Foxkey Name call n...

Page 95: ...ne else is trying to reach you You can either answer or reject this second call Intrusion A third participant can intrude into your active call and listen to your con versation Announcement You can address internal users directly via their loudspeaker where available without waiting for a reply similar principle to that of an inter com system Call forwarding Incoming calls are forwarded directly t...

Page 96: ...number it is recommended to enter the number in canoni cal format country code national destination code call number Press the key to insert You can store the call number in one of the following formats 0 004132655xxxx 004132655xxxx 9 004132655xxxx 41 32 655xxxx Press the phone book key Private contacts Scroll to Private contacts and press the Select Foxkey New Press the New Foxkey Save Enter the ...

Page 97: ... You cannot modify entries in other phone books Press the phone book key Private contacts Scroll to Private contacts and press the Select Foxkey Entry Changing an entry Select the entry you want and press the Edit Foxkey Name phone no Modify the contact data and confirm with the Ok Foxkey Entry Deleting an entry Select the entry you want and press the Delete Foxkey The entry is now deleted ...

Page 98: ...g contact or create a new contact Menu Press the Menu Foxkey Call lists Scroll to Call lists and press the Select Foxkey Call list Select the call list and the user you want and press the Save Foxkey Entry Adding to existing contact Press the Add to exist contact Foxkey select the contact and number type you want and confirm with the Save Foxkey Entry Adding new contact Press the Add new contact F...

Page 99: ...omatically provided it has been recorded Contact your system administra tor for more information Menu Press the Menu Foxkey Voice mail Scroll to Voice Mail and press the Select Foxkey Greetings Scroll to Greetings and press the Ok Foxkey Greeting Renaming greeting Select the greeting you want and press the Edit Foxkey Give each of your personal greetings the relevant name and confirm with Ok Greet...

Page 100: ...ng you want and confirm with the Ok Foxkey The announcement last recorded is automatically activated Notes To find out how to configure call forwarding to your voice mail refer to the chapter Forwarding to voice mail page 57 For further information on voice mail refer to the User s Guide Voice Mail Systems on the Aastra DocFinder ...

Page 101: ...call is to be signalled see chap ter Activating personal call routing page 70 Keep settings as is Calls are routed according to your settings Call routing ID 1 5 Your personal call routing number Call forwarding Specify where you want a call to be forwarded to see chapter For warding calls Call forwarding page 55 Keep settings as is Calls are routed according to your settings Call forwarding off a...

Page 102: ...for presence profile 1 Open the presence menu scroll to the profile you want and press the Modify Foxkey 2 Make the setting you want and confirm with the Ok Foxkey Presence profile is changed Modify To change the presence profile 1 Open the presence menu scroll to the profile you want and press the Modify Foxkey 2 Make the setting you want and confirm with the Ok Foxkey Presence profile is changed...

Page 103: ...e idle position only Configurable Keys You can also store call numbers or functions on a configurable key The key assignment is retrievable at any time You can assign each key with a specific action type so you can trigger a particular action by simply pressing that key Choice available Number key To store the phone number Function key Activate deactivate or execute a function Team key Organisatio...

Page 104: ... the command again with a second keystroke key LED off Menu To store a phone number under the Foxkey Press the Menu Foxkey Settings Scroll to Settings and press the Select Foxkey Keys Foxkey Scroll to Keys Foxkey Select and press the Foxkey you want Display shows choice of key types Number key Scroll to Number key and press the Select Foxkey Enter phone number and name and confirm with the Ok Foxk...

Page 105: ...he function is stored under the key Storing a function under a key from a predefined selection of functions long Storing a function under a configurable key presence key Press the key and hold it down for a moment Display shows choice of key types Function key Scroll to Function key and press the Select Foxkey The currently set function is displayed with Function Select the function you want and p...

Page 106: ...ing up the handset and pressing the Team key The following audio settings are possible Ring Melody Speed Answer Notes A Team key can only be allocated to a configurable key To find out how to use a Team key refer to the Chapter Using the Team key page 79 long Press the configurable key and hold it down for a moment Display shows choice of key types Team key Scroll to Team key and press the Select ...

Page 107: ...theTeam key Handset to answer by picking up the handset and Hands free to answer automatically with hands free Notes The Handset and Hands free settings only work when the ringing signal is activated If you select answer using Handset or Hands free you must also specify the Priority with 1 being the highest priority and 8 the lowest long No function To clear the Foxkey Press the Foxkey with a long...

Page 108: ...remote maintenance access to your phone on a one off basis of permanently MCID This function lets you track and record a malicious call For further informa tion refer to chapter Tracking a malicious call page 69 Agent The call routing of calls in the queue can be controlled using an agent User group In the user group incoming and internal calls are routed to a group of inter nal destinations accor...

Page 109: ...sonal call routing menu Menu for selecting the personal call routing For further information refer to chapter Activating personal call routing page 70 Activate deactivate ring tone With this function the phone does not ring For further information refer to chapter Setting the ringing properties page 88 Fast take Pick up a Call You can take an incoming call or an active call from another phone to y...

Page 110: ...ing automatic hands free operation is not available The following audio settings are possible Ring Melody Speed Answer Notes A Line key can only be allocated to a configurable key To find out how to use a line key refer to the Chapter Line keys page 81 long Press the Line key you want and hold it down for a moment The display shows the Line key and the properties with which you can con figure the ...

Page 111: ...setting is stored Setting possibilities for answering Key to answer the call by pressing the line key Handset to answer by picking up the handset and Hands free to answer automatically with hands free Notes The Handset and Hands free settings only work when the ringing signal is activated If you select answer using Handset or Hands free you must also specify the Priority with 1 being the highest p...

Page 112: ...User s Guide User s Guide Function Codes on the Aastra DocFinder You can use function commands to define a function to suit your personal require ments A function can consist of one or more function commands function codes and the phone number The following function commands are available A Seize line with highest priority I Seize line H Seize line in hands free mode X Disconnect P Pause 1 second ...

Page 113: ...function code for activate presence status 1 presence profile 1 absent 1800 2311 time and date until which you are absent 4 Type in the second number I 27 I Seize line 27 function code for deactivate presence status 5 Press the Save Foxkey Key assignment is stored Notes Text mode has to be activated before you can enter function commands Functions that are not available via the menu can be activat...

Page 114: ...hese sections explain the setup options available with your phone Equipment provided 115 Options 116 Setting up and mounting the phone 117 Connect Aastra 5370 120 Connect Aastra 5370ip 121 Aastra M530 Aastra M535 expansion key module optional 123 Labelling the Aastra M530 expansion key module 125 ...

Page 115: ...stra 5370ip 115 eud 1281 1 3 R3 0 04 2013 Equipment provided Telephone and handset Handset connection cable Telephone connection cable Aastra 5370 Stand rest can also be used as a mounting frame for wall mounting Quick User s Guide and safety information ...

Page 116: ... 5370 Aastra 5370ip eud 1281 1 3 R3 0 04 2013 Options Plug in power adapter Expansion key module Aastra M530 with write on labels incl stand rest and connection cable Expansion key module Aastra M535 with display incl stand rest and connection cable ...

Page 117: ... back of the phone until it snaps into place Insert the stand rest as indicated on the installation diagram until it snaps into place Connecting the handset Plug the connector on the shorter straight extremity of the handset cord into the socket on the handset Plug the connector at the loose extremity of the cord into the handset socket on the underside of the phone To relieve the strain on the ca...

Page 118: ... to Chapter Connect Aastra 5370 page 120 and Con nect Aastra 5370ip page 121 Insert the phone into the stand rest horizontally Figure C 1 and slide downwards Figure C 2 Unscrew the cams for holding the handset Figures D 1 to D 3 Insert the handset Notes As there is only a limited amount of space between the sockets on the back of the phone and the wall on which it is mounted you need to use a ribb...

Page 119: ... 0 04 2013 Dismantling Desk phone Disconnect the phone cord and remove Carefully pull the stand rest away in the opposite direction Wall set Carefully slide the phone upwards out of the stand rest Disconnect the phone cord and remove 1 2 1 2 3 A B C D 151 mm 145 mm 130 mm 65 mm 3 5 mm ...

Page 120: ... strain on the cable feed the cable through one of the cable guides on the stand rest Plug the other end of the cable into the phone socket outlet Set channel selector switch on the underside of the phone Contact your system administrator for more information Logging your phone on Your system administrator has to prepare the system before you can log on your phone Telephone connection Connecting t...

Page 121: ...if you have any doubts about your phone s connection Connecting the LAN cord not included in the scope of delivery to a LAN socket Connecting to the IP network Connecting a PC if required Connecting the handset Headset connection Connecting the power supply Connecting the Aastra M530 Aastra M535 expansion key module Note Your system administration will take care of the IP addressing and the commis...

Page 122: ...n on the cable feed the cable through one of the cable guides on the stand rest Connecting the power supply If your LAN supports Power Over Ethernet PoE the phone will be powered via the LAN cord and you will not require a power adapter If your LAN does not support PoE or if you have installed a switch between the LAN and the phone that does not support PoE you will need the optional power adapter...

Page 123: ...urable keys or 1 Aastra M535 expansion key module with 3x15 configurable keys to your phone Each key has an LED for visual signalling Connections Connecting the Aastra M530 Aastra M535 expansion key module ConnectingfurtherAastra M530 Aastra M535expansionkeymodules symbol on Aastra M530 Connecting further Aastra M530 Aastra M535 expansion key modules or power supply symbol on Aastra M535 or OUT IN...

Page 124: ...M530 Aastra M535 expansion key module Feed the connecting cable through the strain relief on the underside of the Aastra M530 Aastra M535 expansion key module Plug the phone cord back into the socket on the underside of the phone The expansion key module Aastra M530 Aastra M535 is now ready for operation Depending on the type of power supply you may need an additional power supply unit for your ex...

Page 125: ... found on the Aastra 400 DocFinder You can fill out the fields directly on your PC and then print out the labels Label the write on labels on the PC print them Page scaling for printing none and cut them out Carefully remove the transparent cover next to the configurable keys Place the write on labels into the recesses next to the configurable keys Carefully replace the transparent cover ...

Page 126: ...d 1281 1 3 R3 0 04 2013 Further information The following sections contain more useful information about your phone Troubleshooting 127 Declaration Open Source Software Aastra 5370ip 128 Communication system and software versions 129 ...

Page 127: ...hone page 60 Freely configurable keys cannot be configured The configuration may be locked Unlock your phone see chapter Unlocking your phone page 60 The key for a reconfiguration may be locked in the system Contact your system administrator for more information The expansion key module Aastra M530 Aastra M535 possibly has not sufficient power supply Contact your system administrator for more info...

Page 128: ...listed below are available at www aastra com docfinder Public GNU source document type The licence texts for the GPL and LGPL are also stored on the phone itself and can be viewed using the integrated web interface URL IP address of your phone Please read through the text carefully to find out all you need to know about your rights with regard to the licences concerned This product contains the fo...

Page 129: ...se Instructions but the system will not let you Some communication systems or software versions do not support all the features The corresponding text sections are identified by a letter inside square brackets a The list below indicates which system versions support the relevant features Contact your system administrator for more information R2 0 R3 0 a X b X X c d ...

Page 130: ...g 40 Changing the PIN 92 Charges 20 45 66 Clearing a key 107 CLIP 69 CLIR 69 Communication system 94 129 Conference call 47 Configurable key 16 Configuring key 103 Line keys 110 presence 101 presence profile 101 voice mail 99 Connect 48 Connecting IP phone 121 Phone 120 the expansion key module 124 the power supply 122 your IP phone to the LAN 121 your PC to the LAN 122 your phone to the system 12...

Page 131: ...le Aastra M530 Aastra M535 123 Connections 123 LED 27 F First time operation 114 Formulating functions 112 Forwarding Call forwarding 55 Call forwarding on no reply 56 to text message 58 to voice mail 57 Foxkey 15 Free seating 72 Function codes 112 Function commands 112 Function key 104 Function selection for configurable key 107 G General bell Answering a general bell 68 Searching for a user 67 G...

Page 132: ... 52 Private call with PIN 45 Product information 7 Protect yourself against calls 95 Purpose and function 7 Q Quickdial 34 R Record malicious call 69 Recording a call 49 Redial 22 38 Redial key 16 Reject a call during the ringing phase 42 Remote control 78 Resetting activated features 31 Ring alone 70 Ring melody 88 Ring off 88 Ringing speed 88 S Safety information 6 Selecting the language 91 Sett...

Page 133: ... call partner 48 Troubleshooting 127 U Unlock 60 Upper and lower case 29 User information 8 Using a headset 24 the display and operating elements 25 the expansion key module 27 the Foxkey 27 the Navigation key 30 your phone in hands free mode 22 23 V Voice message playing 61 Volume 87 Volume cursor keys 16 W Wall mounting 118 ...

Page 134: ...ucts are manufactured in conformity with RoHS 2011 65 EU The product specific declarations of conformity can be found on the Aastra 400 DocFinder www aastra com docfinder Exclusion of liability Aastra is a registered trademark of Aastra Tech nologies Limited Technical modifications and product availability subject to change without notice Copyright 2013 Aastra Technologies Limited ...

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