Warranty
1WMPD4004445
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Warranty
Warranty - General
We ship our products after conducting quality control, which covers from design to manufacturing. It is,
however, possible that failures may occur in the products. If the product does not operate correctly,
please make a check of the power supply, cable connections, or other conditions before returning this
product to us.
For repair or calibration, contact our sales agency. Before returning, be sure to inform us of the model
(RA3100), serial number, and problematic points.
The following is our warranty.
Limited Warranty
1. Warranty period: One year from our shipment.
2. Warranty scope: The warranty only covers the main unit of the product.
We will repair the defects of our product free of charge within the warranty period;
however, this warranty does not apply in the following cases.
Damage or faults caused by incorrect use
Damage or faults caused by fire, earthquake, traffic accident, or other natural
disasters
Damage or faults caused by a repair or modification that is carried out by someone
other than a service representative of A&D
Damage or faults caused by use or storage in environmental conditions that should
be avoided
Periodical calibration
Damage or faults caused during transportation.
The thermal printing head may not be covered by the warranty even within the
warranty period, depending on the usage conditions.
Usage conditions: 30 million printing pulses or more or recording length 30 km or
longer
The internal SSD, fan, and backup coin-type battery are treated as consumables
and not covered by the warranty.
Data recorded on the SSD and external media is not covered by the warranty,
regardless of the cause and type of product failure. Make sure to back up your
recorded data.
3. Liability: We do not assume any liability for equipment other than A&D equipment.
