A-image AWS-IR, Installation Manual

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Frequently Asked Questions
If the Network Camera is not working properly, these suggestions might help you identify the problem. If the
problem persists check the support pages on
Network Camera Technical Support Site.
Problem Cause and Remedy
Forget the IP address of network camera.
1. Use Camera Setup.
2. Use UPNP (for XP/Vista OS)
3. PPPoE IP Notification can send e-mail to your
mailbox
4. Reset your Network to default IP address
Forget the password to access the setting
interface.
Initialize the network camera by pressing the RESET
button. Note that all configuration settings will be
lost.
Wireless communication does not work.
1. Signal strength is weak. Relocate the camera or
remove the obstacle around it.
2. Make sure the SSID and Encryption settings are
identical.
3. Check for any interference from other equipment.
The picture viewing interface does not
appear.
1. Check that your internet explorer settings allow
you to download and install ActiveX controls.
2. Maximum 16 users are allowed to access the
camera simultaneously through network.
3. Network traffic may prevent the viewing interface
from appearing quickly. Wait for a while.
How many users can view the same
camera at the same time?
16
How many cameras can we view in
one window?
36
How many cameras can we view in
the browser?
Countless. Depends on the network speed.
When the camera is viewing in the
browser, can we use the same PC
and view the same camera in another
browser window?
No, the camera knows it’s already open.
The color of the picture is strange. Confirm the color setting of PC is 16 bits or more.
The unreadable characters are displayed.
Set the Encoding or the Character Set of the
selected language on the web browser.
Can the camera support viewing in
Mac, Linux OS?
Yes, In Mac, Linux OS, we support viewing in the
website, using DDNS.
The PC softwares only support all Windows OS so
far.