12
1
TROUBLESHOOTING THE 3M
™
ATTEST
™
AUTO
‑
READER 490H WEB APP
Issue
Problem
Solution
Unable to access 3M™ Attest™
Auto
‑
reader 490H Web App on
networked computer
3M™ Attest™ Auto
‑
reader 490H and/or
computer not connected to network.
Auto
‑
negotiation issue between the
3M™ Attest™ Auto
‑
reader 490H and facility
network switch.
Ensure 3M™ Attest™ Auto
‑
reader 490H Ethernet cable is connected to a live jack and
that connection to 3M™ Attest™ Auto
‑
reader 490H is secure.
Ensure computer is connected to network.
If failure is with connection attempted using 3M™ Attest™ Auto
‑
reader 490H serial
number URL, try connecting using IP address URL.
Switch port setting must be set at 10 Mbps and half
‑
duplex.
Contact facility IT or 3M if problem persists.
Unable to access 3M™ Attest™
Auto
‑
reader 490H Web App on
mobile device
3M™ Attest™ Auto
‑
reader 490H not connected
to network.
For security reasons, facility firewall may prevent
mobile devices not connected to the facility
network from connecting to secure IP addresses.
Ensure 3M™ Attest™ Auto
‑
reader 490H Ethernet cable is connected to a live jack and
that connection to 3M™ Attest™ Auto
‑
reader 490H is secure.
Contact facility IT for their recommendation on connecting to the secure network.
Solutions may include enabling Wi
‑
Fi on the mobile device and signing into the facility
network or connecting to the facility virtual private network (VPN) on the mobile device.
Data entered by user on Results
Detail page disappears
User entered data is written to temporary
web browser storage. Browser may have
cleared data.
Set web browser to accept (allow or enable) cookies.
As a best practice, print or save Results Detail record as soon as BI result is final.
BI result displayed on
3M™ Attest™ Auto
‑
reader 490H
LCD display does not appear on
Results Detail page
The Results Detail page has not refreshed yet.
Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the
page to automatically refresh.
Results Detail page will not open
from the Status page
The Results Detail page only opens from the
Status page for occupied 3M™ Attest™
Auto
‑
reader 490H wells.
Do not attempt to navigate to the Results Detail page from unoccupied wells on the
Status page.
REPAIR AND REPLACEMENT
In the U.S.A., 3M™ Attest™ Auto
‑
readers 490H must be repaired at:
3M Health Care Service Center
Suite 200, Bldg. 502
3350 Granada Avenue North
Oakdale, MN 55128
1
‑
800
‑
292
‑
6298
Fax: 1
‑
800
‑
770
‑
8016
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 1
‑
800
‑
292
‑
6298.
Made in the U.S.A. of globally sourced materials by 3M Health Care.
3M Health Care
2510 Conway Ave
St. Paul, MN 55144
1
‑
800
‑
228
‑
3957
www.3M.com/healthcare
© 2017, 3M. All rights reserved.
3M and Attest are trademarks of 3M.
Used under license in Canada.
Issue Date: XXXX-XX
3M Deutschland GmbH
Health Care Business
Carl-Schurz-Str. 1
41453 Neuss
Germany
