3D Systems VIDAR AdvantagePRO Series, User Manual

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19196-001 Rev. D VIDAR Advantage Series User’s Guide 31
Bottom LED: Power Status
LED state Digitizer condition Corrective action
Solid green Ready None.
Fast flashing green ERROR: DSP not
communicating Get qualified technical help (see “In case of
difficulty,” later in this chapter).
Fast flashing green ERROR: unknown
ballast Get qualified technical help (see “In case of
difficulty,” later in this chapter).
Off ERROR 1. Make certain power is supplied to the digitizer,
and that the digitizer power switch is on.
2. If problem persists, get qualified technical help
(see “In case of difficulty,” later in this chapter).
In Case of Difficulty
How to use this section:
1. Look through the left columns to find a description of the problem you are having.
2. Follow the instructions (in order) in the “Corrective action” column. If the one
corrective action doesn’t solve the problem, then carry out the next corrective action.
3. When the instruction is “Get qualified technical help,” then:
a. Contact your system integration specialist (the company or person that installed
your VIDAR film digitizer).
b. If your system integration specialist isn’t available, then contact VIDAR Customer
Support (medtech@3dsystems.com). Please record system information and
digitizer serial number before calling, and have it available when calling.
Tip: Check www.filmdigitizer.com for current troubleshooting
information, tools and software updates.
Symptom Corrective action
Can’t turn digitizer on or off. Can’t
find power switch. The on/off switch is located on the rear of the digitizer
body. Look at the digitizer from the rear to see the
switch.
Streaks in image Clean lamp diffuser (see “Cleaning the diffuser” in the
“Cleaning and maintaining” chapter, earlier in this
manual).
Bottom LED (power status) is off. Ensure wall outlet is providing AC power: obtain
another electrical device known to be working, and plug
it into that AC wall outlet.
 If other device doesn’t work, AC power is not
available at that wall outlet. Get help from building
services.
 If other device does work, AC power is available
from that outlet.